The Trajectory of Change

The Trajectory of Change Raj Mudhar rajile.com / raj@ripnet.com Thursday, October 28, 2010 1

Thursday, October 28, 2010 2

3 Thursday, October 28, 2010 2

3 Context Thursday, October 28, 2010 2

3 Context Experiences with Change Thursday, October 28, 2010 2

3 Context Experiences with Change Change Models Thursday, October 28, 2010 2

Bio • Today - Agile Transformation Servant Leader • Before - R&D Operations Head for the Korean 3G-Wireless Market • Early on - Software developer • 15 years in international cross-company collaboration Web: http://rajile.com E-mail: raj@ripnet.com / raj.mudhar@alcatel-lucent.com LinkedIn: http://ca.linkedin.com/in/rajmudhar Twitter: @rmudhar Thursday, October 28, 2010 3

Alcatel-Lucent • Company Proﬁle: • Operating in130+ countries • Annual Revenues: €15.2 billion (2009) • Employees: 77,000+ • Employee Nationalities:100+ • R&D Proﬁle: • Budget: €2.4 billion (2009) • Active Patents Held: 27,600 • Patents Awarded in 2009: 2,100 • Nobel Prizes Won: 7 • More than 500 experts in ~100 worldwide standards organizations. Thursday, October 28, 2010 4

We are the network behind your smartphone Thursday, October 28, 2010 5

Wireless Telecom Thursday, October 28, 2010 6

The Agile Journey Thursday, October 28, 2010 7

Korean Taxi Telecom on steroids Thursday, October 28, 2010 8

iterative in a Waterfall We became as painful Wor ld... and it w Thursday, October 28, 2010 9

Global Market iterative in a Waterfall We became as painful Wor ld... and it w Thursday, October 28, 2010 9

R1 R2 R3 Global Market iterative in a Waterfall We became as painful Wor ld... and it w Thursday, October 28, 2010 9

R1 R2 R3 Global Market Korean Market iterative in a Waterfall We became as painful Wor ld... and it w Thursday, October 28, 2010 9

R1 R2 R3 Global Market R1 R2 R3 Korean Market iterative in a Waterfall We became as painful Wor ld... and it w Thursday, October 28, 2010 9

Agile Thursday, October 28, 2010 10

The Struggle to Change Thursday, October 28, 2010 11

The Experience of One Team Thursday, October 28, 2010 12

Wate rfall From to S crum Thursday, October 28, 2010 13

Wate rfall From to S crum “Ther e’s NO WAY this will work!” Thursday, October 28, 2010 13

Wate rfall From to S crum “Ther e’s NO WAY this will work!” “Our firs t Sprint was an u nmitigat ed disaster!” Thursday, October 28, 2010 13

Wate rfall From to S crum “Ther e’s NO WAY this will work!” “We like it but this is HARD.” “Our firs t Sprint was an u nmitigat ed disaster!” Thursday, October 28, 2010 13

Wate rfall “Wow, les s waste, From crum faster cyc to S le time, more prod uctive an better qua d “Ther e’s NO lity!” WAY this will work!” “We like it but this is HARD.” “Our firs t Sprint was an u nmitigat ed disaster!” Thursday, October 28, 2010 13

Thursday, October 28, 2010 Resistance 14

Thursday, October 28, 2010 Denial 15

“We are too distributed.” “Our “Our pro ducts situation is are too different.” complex. ” “Thi s will never work here.” Thursday, October 28, 2010 16

“We are too distributed.” “Our “Our pro ducts situation is are too different.” complex. ” “Thi s will “We’re never work here.” a lready A gile!” Thursday, October 28, 2010 16

Thursday, October 28, 2010 Anger 17

“S top ing l, we “This w d ream he rea work h on’t in t live rld.” ere!” wo “Teams can “I w ant manage ’t g to themselves nothin !” do w ”ith t his! Thursday, October 28, 2010 18

“S top ing l, we “This w d ream he rea work h on’t in t live rld.” ere!” wo “Teams can “I w ant manage ’t g to themselves nothin !” do w ”ith t his! “...” Thursday, October 28, 2010 18

? ! Bargaining Thursday, October 28, 2010 19

“I’ll just Scrum in “We’ll just my component Scrum on team.” waterfall ph ases.” “H ow a bout a “Let’s rename d-up y stan k?” Project managers dail twice a wee to ScrumMasters.” “Scrum is just for coding, so we (non- coders) don’t need it.” Thursday, October 28, 2010 20

“I’ll just Scrum in “We’ll just my component Scrum on team.” waterfall ph ases.” “H ow a bout a “Let’s rename d-up y stan k?” Project managers dail twice a wee to ScrumMasters.” “Scrum is just for “Ag ile is ju st an ”R&D coding, so we (non- coders) don’t need it.” th ing... Thursday, October 28, 2010 20

Depression Thursday, October 28, 2010 21

“This is “I miss t he old too hard!” way.” sted xhau .” ust “I j to “I ’m e ying ant .” from tr w g ive up “It’s too much too fast.” Thursday, October 28, 2010 22

Acceptance Thursday, October 28, 2010 23

“I’m havi ng fun.” “W h sn’t y i ng “I’m a one doi believer!” e very is?” th “I feel focused.” Thursday, October 28, 2010 24

“I’m havi ng fun.” “W h sn’t y i ng “I’m a one doi believer!” e very is?” th “I feel “Let me tell y focused.” about Agile.. ou .” Thursday, October 28, 2010 24

As you journey through the trajectory of change... Thursday, October 28, 2010 25

Agil and e Isl Thursday, October 28, 2010 26

Emotional Blindness Thursday, October 28, 2010 28

Change Models Thursday, October 28, 2010 29

Kubler-Ross Model Active Anger Emotional Response Stability Acceptance Bargaining Denial Testing Time Immobilization / Depression Shock Passive Thursday, October 28, 2010 30

Satir Change Model Performance / Action New Status Quo Integration Old Status Quo Resistance Chaos Attribution: http://stevenmsmith.com/ar-satir-change-model/ Thursday, October 28, 2010 31

Satir Change Model Performance / Action New Status Quo Encourage teams to search for Integration solutions and ideas from outside. Old Status Quo Resistance Chaos Attribution: http://stevenmsmith.com/ar-satir-change-model/ Thursday, October 28, 2010 31

Satir Change Model Performance / Action New Status Quo Encourage teams to search for Integration solutions and ideas from outside. Old Status Quo Help people open up, become aware, and deal with denial, Resistance blame, and depression. Chaos Attribution: http://stevenmsmith.com/ar-satir-change-model/ Thursday, October 28, 2010 31

Satir Change Model Performance / Action New Status Quo Encourage teams to search for Integration solutions and ideas from outside. Old Status Quo Help people open up, become aware, and deal with denial, Resistance blame, and depression. Encourage creation of support systems that allow people to feel safe. Avoid attempts to short circuit this stage with silver-bullet solutions. Chaos Attribution: http://stevenmsmith.com/ar-satir-change-model/ Thursday, October 28, 2010 31

Satir Change Model Performance / Action New Status Quo Encourage teams to search for Integration solutions and ideas from outside. Offer reassurance and help find new methods for Old Status Quo coping with difficulties. Help people open up, become aware, and deal with denial, Resistance blame, and depression. Encourage creation of support systems that allow people to feel safe. Avoid attempts to short circuit this stage with silver-bullet solutions. Chaos Attribution: http://stevenmsmith.com/ar-satir-change-model/ Thursday, October 28, 2010 31

Satir Change Model Performance / Action New Status Quo Encourage teams to search for Integration Help people feel safe solutions and ideas from outside. & champion success. Offer reassurance and help find new methods for Old Status Quo coping with difficulties. Help people open up, become aware, and deal with denial, Resistance blame, and depression. Encourage creation of support systems that allow people to feel safe. Avoid attempts to short circuit this stage with silver-bullet solutions. Chaos Attribution: http://stevenmsmith.com/ar-satir-change-model/ Thursday, October 28, 2010 31

Satir Change Model Time Foreign Element Foreign Transforming Element Idea Old Time New Status Quo Foreign Chaos Foreign Integration Status Quo Element Element Lack of transforming idea Foreign Foreign Element Element Foreign Element Transforming Chaos Idea New Status Quo Integration Old Status Quo Attribution: http://www.coyotevalley.com/scm.html Thursday, October 28, 2010 32

Strong Emotion Dreaming Engagement Low Focus High Focus Sausage Torpor making Weak Emotion Thursday, October 28, 2010 33

Action = f(focus, emotion) Thursday, October 28, 2010 34

Change... Thursday, October 28, 2010 35

Reﬂections Thursday, October 28, 2010 36

Get a Mentor...Be a Mentor Thursday, October 28, 2010 37

Q &A Thursday, October 28, 2010 38

The Trajectory of Change

by Raj Mudhar on Oct 31, 2010

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