Role play on the use of SMM in continenental Airlines

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Prepared by-Rajib,Sakti,Sonali,Ayushi,Sneha and srutika
200-2011 Batch
Asian school of Business Management,Bhubaneswar

Presented to:Dr.Sumita Mishra

Published in: Education, Business, Technology
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Role play on the use of SMM in continenental Airlines

  1. 1. Well come to
  2. 2. 1st scene customers Dissatisfaction anD employees inconvenience
  3. 3. 2nd Scene InteractIon between ceo and Md
  4. 4. 3rd Scene connectIon between Self Managed teaM and organIzatIonal coMpetItIveneSS
  5. 5. 4th Scene A SeriouS diScuSSion Among ceo,md And Smt
  6. 6. PreSentAtion By chief of Smt Customer satisfaction And Company performance Service guarantee Customer Relationship Managing customer Strategic alignment Leadership
  7. 7. 5th Scene celebration

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