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Role play on the use of SMM in continenental Airlines

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Prepared by-Rajib,Sakti,Sonali,Ayushi,Sneha and srutika

Prepared by-Rajib,Sakti,Sonali,Ayushi,Sneha and srutika
200-2011 Batch
Asian school of Business Management,Bhubaneswar

Presented to:Dr.Sumita Mishra

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Role play on the use of SMM in continenental Airlines Role play on the use of SMM in continenental Airlines Presentation Transcript

  • Well come to
  • 1 st Scene Customers Dissatisfaction And Employees Inconvenience
  • 2 nd Scene
    • Interaction between CEO And MD
  • 3 rd Scene
    • Connection between self managed Team and organizational competitiveness
  • 4 th Scene
    • A serious discussion among CEO,MD and SMT
  • Presentation By chief of SMT Customer satisfaction And Company performance Service guarantee Customer Relationship Managing customer Strategic alignment Leadership
  • 5 th Scene Celebration
  •