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Communication skills development Communication skills development Presentation Transcript

  • Communication Skills
  •  
  •   View slide
  • Communication is a series of experience of Seeing Touching Listening Smelling View slide
  • Communication Skills
    • Communication skills is the ability to use language (receptive) and express (expressive) information.
    • Effective communication skills are a critical element in your career and personal lives.
  • Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  • Most Common Ways to Communicate
    • Visual Image
    Speaking Writing Body Language
  • Types of Communication
    • On the basis of organization relationship
    • Formal (persuasive communication)
    • Informal
    • On the basis of Flow
    • Vertical
    • Crosswise/Diagonal
    • Horizontal
    • On the basis of Expression
    • Oral
    • Written
    • Gesture
  • Barriers to Communication
    • Semantic Barriers(Language)
    • Syntax barrier(Grammatical)(sub-verb agreement, Tense)
    • Emotional Or Psychological Barriers
    • Organizational Barriers
    • Barriers in Superiors (Attitudinal)
  • Semantic Barriers
    • Symbols with different meaning
    • Badly expressed message
    • Faulty translation
    • Unclarified assumption
    • Specialist’s language
  • Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative
  • Johari Window Open Blind Hidden Unknown Unknown to Others Known to Others Named after creators Joseph Luft and Harry Ingham Get Feedback Disclose Known to Self Unknown to Self
  • Emotional Or Psychological Barriers
    • Premature mindset[i am not ok,you are not ok]
    • Inattention
    • Loss of transmission & poor retention
    • Undue reliance on the written word
    • Distrust of communication
    • Failure to communicate
    • Over confidence[I am ok,you are not ok]
  • Organization Barriers
    • Organizational policy
    • Organization rules & regulation
    • Status relation[Power and position]
    • Complexity in organization[Organisational structure]
  • Personal Barriers
    • Barriers in Superior
    • Attitude of Superior
    • Fear of challenge of authority
    • Lack of time
    • Lack of awareness
    • Barriers in Subordinates
    • Unwillingness to communicate
    • Lack of proper incentive
  • Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  • Communication code scheme
  • Communication Involves Three Components
    • Verbal Messages - the words we choose
    • Paraverbal Messages - how we say the words
    • Nonverbal Messages - our body language
    • These Three Components Are Used To
    • Send Clear & Concise Messages
    • Receive and Correctly Understand Messages Sent to Us
  • Effective Verbal Messages
    • Are brief and organized.
    • Are free of jargon.
    • Do not create resistance in the listener.
    SENDING MESSAGES
  • Paraverbal Messages
    • Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
  • Nonverbal Messages
    • Nonverbal messages are the primary way that we communicate emotions
    Facial Expression Postures and Gestures
  • NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations
  •  
    • The total impact of a message breaks down like this:
    • 7 percent verbal (words)
    • 38 percent vocal (volume, pitch, rhythm, etc)
    • 55 percent body movements
    • (mostly facial expressions)
    Hello!!
    • Effective communication is the combined harmony of verbal and nonverbal actions.
    • Nonverbal communication consists of body movement, facial expressions and eye movement.
    • Major areas of nonverbal behaviors are:
    • Eye contact
    • Facial expressions
    • Gestures
  • EYE CONTACT
  • E YE C ONTACT
    • The eyes can give clues to a person’s thoughts.
    • When someone is excited, his pupils dilate to four times the normal size.
    • An angry or negative mood causes the pupils to contract .
  • E YE C ONTACT
    • Good eye contact helps the audience develop the interest in the speaker.
    • Eye-contact helps regulate the flow of communication and reflects interest in others.
  • E YE C ONTACT
    • Direct eye-contact conveys interest, warmth, credibility and concern.
    • Shifty eyes suggest dishonesty.
    • Downward gaze may be a sign of submissiveness or inferiority .
  • FACIAL EXPRESSIONS
  • F ACIAL E XPRESSIONS
    • You have 80 muscles in the face that can create more than 7,000 facial expressions .
    • The facial muscles produce the varying facial expressions that convey information about emotion, mood, and ideas.
    • Emotional expressions are one primary result of activity by the facial muscles.
  • F ACIAL E XPRESSIONS
    • There are six categories of facial expressions:
      • Happiness
      • Sadness
      • Anger
      • Disgust
      • Surprise
      • Fear
  • F ACIAL E XPRESSIONS
    • HAPPINESS
    • “ Whoever is happy will make others happy too.” -Mark Twain
  • F ACIAL E XPRESSIONS
    • SADNESS
    • “ Sadness dulls the heart more than the grossest sin”
      • -Author Unknown
  • F ACIAL E XPRESSIONS ANGER “ Anger is one letter short of danger” Author Unknown
  • F ACIAL E XPRESSIONS DISGUST A disgusting expression on the face is considered negative and should be avoided in formal gatherings.
  • F ACIAL E XPRESSIONS FEAR There is nothing to fear, but fear itself.
  • F ACIAL E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.
  •  
  • RECEIVING MESSAGES
    • Listening
    • Requires concentration and energy
    • Involves a psychological connection with the speaker
    • Includes a desire and willingness to try and see things from another's perspective
    • Requires that we suspend judgment and evaluation
    • Nonverbal
    • Giving full physical attention to the speaker;
    • Being aware of the speaker's nonverbal messages;
    • Verbal
    • Paying attention to the words and feelings that are being expressed
    Key Listening Skills
  • What makes a good communicator? Clarity Integrity Timing Adequacy
  • How do you develop your communication skills? Explore the related skills
  • Tips to good communication skills
    • Maintain eye contact with the audience
    • Body awareness
    • Gestures and expressions
    • Convey one's thoughts
    • Practice effective communication skills
    At Last
  • Effective Communication . . .
    • It is two way.
    • It involves active listening.
    • It reflects the accountability of speaker and listener.
    • It utilizes feedback.
    • It is free of stress.
    • It is clear.
  • Winners never quit, Quitters never win .
  • Questions
  • Thanks
  • Mr. Rajib Kumar jena Rajib kumar Campus : Shiksha Vihar, Baranga-Khurda Rd., Chandka, Bhubaneswar: 754 005 Phone: +91 674 2111204, 07, 08 Asian School of Business Management, Bhubaneswar e-mail : [email_address] : [email_address] Mobile : +91 9438412802 Developed for Business Communication by …