Knowledge Process Outsourcing (KPO) is going to be a booming sector with great potentiality
Brief overview of Knowledge Process Outsourcing (KPO)
Knowledge process outsourcing (KPO) is the most advanced form of outsourcing that includes
knowledge-intensive business processes with high level of specialized domain related
KPO is considered to be the evolution and maturity of the BPO sector that involves a component
of Business Processing Outsourcing (BPO), Research Process Outsourcing (RPO) and Analysis
Proves Outsourcing (APO) carried out by staffs with advanced analytical skills, technical
expertise, depth of knowledge, experience and decisive judgment.
The motive of KPO is to bring higher value to organizations by providing business expertise
rather than process expertise and reduce variable cost.
Segments of KPO services
The KPO services include the following
• Research & Development (equity, fixed income and credit, and quantitative research)
Business Research & Analytics
Life Science Research
Intellectual Property (IP) Research
• Advanced Web Applications
• Business and Technical Analysis
• Learning Solutions
• Animation & Design
• Pharmaceuticals and Biotechnology
• Medical Services
• Writing & Content Development
• Data Analytics
• Network Management
• Training & Consultancy
Now KPO is also utilized in engineering Services, web Development application, CAD/CAM
As the KPO industry effectively put together the factors like as cost advantages, scalability, the
ability to provide quick turn around, and geographical attractiveness etc., the industry is expected
to gain a quick growth in the near future. Outsourcing increased by three rungs with the
appearance of KPO
Benefits of KPO
KPO can expect to get the following benefits to the outsourcing company:
• Huge amount of cost savings that can be used somewhere else.
• Good quality work
• Standard operational efficiency.
• On time delivery of services
• Increase in profits.
• Adaptability to changes in required quality
• Option to recruit a larger work force without raising costs.
• Help gain a competitive edge in the market by enhancing the efficiency of the processes
Evaluation of KPO
LPO is known as legal process outsourcing. LPO contains a wide range of legal processes like
patent application drafting, legal research, pre-litigation documentation, advising clients, writing
software licensing agreements and drafting distribution agreements.
RPO refers to Research Process Outsourcing. This is mostly applicable in the biotech industry.
Clients outsource their R&D work.
Alternatively RPO is also known as Recruitment Process Outsourcing. RPO is identical to Human
Resource Outsourcing (HRO). The RPO team mostly handles all the recruitment.
HRO indicates to Human Resource Outsourcing. HR contains a group of activities like payroll
management, training, staffing, benefits administration, travel and expenses management,
retirement and benefits planning, risk management, compensation consulting, etc. These
activities are outsourced so that the owner can concentrate on the other aspects of the business.
MBPO is termed as Medical Business Process Outsourcing. Apollo Hospitals is the first major
hospital to be getting into this.
Future of KPO
Current trend and future prospect of KPO is highly potential. Current estimates of the KPO market
stand at anywhere from $1 to $3 billion assuming an average revenue per person of $55,000 over
the next four years. The global KPO industry is expected to top out at a whopping $17 billion by
2010, of which $12 billion would be outsourced to India. KPO industry employed approximately
106,000 professionals in 2006-07 and is predicted to grow to 350,000 in 2011-2012.
India's KPO sector is forecasted to acquire USD 11.2 billion in 2011-2012; and the equity
research and investment banking domain currently represents one of the fastest growing areas of
The Indian KPO sector is expected to employ more than 250,0000 KPO professionals by 2010.
India will detain more than 70% of the KPO sector by 2010. Apart from India, countries such as
Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the KPO industry
India provided $3.5 billion of BPO and KPO (but non-IT) services in 2003 and is expected to grow
at a CAGR of 36 per cent during 2004 to 2010. Hence, it is likely to earn $30 billion in 2010 by
providing these services.
This publication provides detailed discussions on KPO (Knowledge Process Outsourcing) and its
future trends in India and abroad.
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