Security and the lodging industry [compatibility mode]

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Security and the lodging industry [compatibility mode]

  1. 1. Security and the Lodging IndustrySaturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 1 /36
  2. 2. Scope• A Growing Concern.• Developing the security program.• Setting up the security program.• The elements of security training.• Security and the Law.• Legal Definitions.• Case studies. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 2 /36
  3. 3. The Growing Concern• Rise in the Crime Rate.• Growing number of Lawsuits.• What has become a legal duty of establishments.• The requirement of a security program. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 3 /36
  4. 4. Elements of a Security Program•Doors, locks, key control, access control•Guestroom security• Control of persons on premises• Perimeter and grounds control• Protection of assets•Emergency procedures Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 4 /36
  5. 5. Elements of a Security Program•Communications• Security records• Staff security procedures• In addition a property’s design and layout can greatly affect its security program.• For Lodging establishments Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 5 /36
  6. 6. The Need for effective management• To create conscious awareness.• Keep all informed of crime and its rise in society.• To keep all involved in the changing needs of property.• Draft and review of policy matter duly approved by the legal department.• Recognition of security as a management tool. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 6 /36
  7. 7. Areas of Vulnerability….1• The extent in the increase of crime because of changes in the culture, economy and lifestyle.• Crimes against guest can be damaging to reputation of the establishment.• Designing a security program should be taking the image of the guest in mind and the property’s image.• Another area is finance. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 7 /36
  8. 8. Areas of Vulnerability….2a. Offering credit to the credit unworthy.b. Use of fraudulent credit cards.c. Personal checks.d. Travelers checks.e. Bad debts with travel agents and companies. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 8 /36
  9. 9. Areas of Vulnerability….3• Although these incidents of Financial and movable property losses are less visible to the public they cause internal losses and may fall into the category of irrecoverable debts. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 9 /36
  10. 10. Areas of Vulnerability….4• Protection of physical assets.• Losses of flatware, Linen, ashtrays are common.• But stealing of color TV sets is often a major loss.• Employee theft or Employee assisted theft is one major area. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 10 /36
  11. 11. Security requirements• The crime rate has been on a steady decline in the USA since the late 1990’s.• The growth of the industry in many forms has brought numerous challenges.• No two establishments have the same security requirements.• There is no fixed standard as the norms of the US National security standards are not feasible for a varied industry. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 11 /36
  12. 12. Basis for Setting up the Security Program• Evaluating many factors in Security requirements.• Depending on the event occurrences and their repetitive nature.• Financial and asset losses incurred in theft.• Budgets allotted for a program.• Working relationships with local law enforcement agencies. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 12 /36
  13. 13. The Importance of Law enforcement liaison…1• First hand information is provided by the local law enforcement agencies on the types of crimes and names are divulged, summarized records of offenders are available.• Community crime watch provides information. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 13 /36
  14. 14. The Importance of Law enforcement liaison…2• Publicize the incident.• Within the hospitality sector and other establishment without revealing names.• Its better to consult the legal department before taking such a step of negative publicity.• Send a file of names of employees and SS #’s to the authorities for a background check. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 14 /36
  15. 15. The Importance of Law enforcement liaison…3• Many fast food restaurants offer police discounts on food and beverage.• Advantage of the liaison will also overcome the problem of reporting the incident directly to the police.• The efficiency between the law enforcement agencies and Private security personnel. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 15 /36
  16. 16. Security Staffing• To Hire full time or Part time.• Local off duty police personnel.• Assign responsibility to Resident Manager, Chief Engineer or Human resource director.• Contract Security.• In-House Security.• Off duty police. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 16 /36
  17. 17. Security Staffing: Contract Security Companies•Screened, tested, and trained personnel• Consulting servicesa. Surveys on hotel security requirementsb. Debugging sweeps.c. Data processing securityd.Contingency planning: bomb threats & Disaster management including natural. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 17 /36
  18. 18. Security Staffing: Contract Security Companies•Decision checklist•Guard training programs•Previous lodging experience•State certification, if applicable•Property inspection frequency•Staffing for large-scale emergency•Daily incident reporting to management•Liability and workers’ compensation issues Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 18 /36
  19. 19. Disadvantages of Contract security• The guards being over friendly to the employee.• Rotation of guards every six months could be an expensive proposition.• Repeated training for guards in the new premises could be time consuming. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 19 /36
  20. 20. Security Staffing: In-House Security Staff Greater control over security officers• More focused training• Quality of personnel hotels priority• More effective integration with other hotel departments• Career paths can reduce security officer turnover Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 20 /36
  21. 21. Off Duty Police• Typical feature of many US. Corporations and Casinos.• Superior training of Vigilance, watch and ward.• Training in reacting in emergencies, knowledge of law.• Connection with law enforcement authorities.• Better foresight in crime prevention. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 21 /36
  22. 22. Personnel Practices• Security concerns must be addressed during selection.• Personnel screening and importance of asset protection must be stressed.• Insurance companies should be contacted to find out more about the employee.• Scheduling of security should be given prime importance. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 22 /36
  23. 23. Supervision• The Security director appointed in larger properties almost has the same responsibilities as a Resident manager, assistant manager, Chief engineer or HRM.• Should include a member of the management or executive planning committee for greater cooperation. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 23 /36
  24. 24. The elements of security training• Structured orientation needed for existing and new security including off duty police officers.• Similarly orientation should be given to employees as well.• Limits of use of force or intervention to be highlighted.• Limits of authority for Police, Guards and citizens to be cleared. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 24 /36
  25. 25. The elements of security training• Training depends on facilities needs which would generally be based upon:1. Protection of guests.2. The general public.3. Assets of guests and employees.4. Protection of property.• Emergency management should also be a key differentiator in the training. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 25 /36
  26. 26. The elements of security training• Training documents like the Health safety and security manual should always be present.• Discuss the latest development in security training and technology.• Preventive measures and corrective action taken by other organizations as record:• Techniques such as Incident and Investigation reports, Patrol techniques, Saturday, January 19, 2013 access control. AHLA: Security and Loss Prevention Slide 26 /36
  27. 27. The elements of security training• Other methods such as fire prevention, alarm systems and communication systems.• The security training must comprise of action oriented skills around theoretical training of technological operation of systems. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 27 /36
  28. 28. Advantages and disadvantages of Security training• Comprehensive evidence in law suits.• Attrition and change of positions makes training expensive.• Using experienced employees who don’t need training and compared against experienced employees with unwillingness to learn.• Using peer training may prove effective especially the on the job type. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 28 /36
  29. 29. Advantages and disadvantages of Security training• Employees resist training when they get to know that the trainers are poorly prepared.• Poor preparation.• Lack of training experience.• Communication skills.• Lack of articulation.• Deficient in skills.• Ineffective in appraisal and follow-up. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 29 /36
  30. 30. Advantages and disadvantages of Security training• Time and money consumption an Investment.• Proper training reduces attrition.• The training should be apportioned “On a need to know basis” which means that the employees should not be bogged down with an overload.• Security standards and procedures should be handed down specific to employees. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 30 /36
  31. 31. Case of Victims against Vacation Village & Burns1. I million in damages paid by Vacation Village to Victims.2. Vacation village also sued burns for failure to provide trained security.3. Burns had provided untrained, unsupervised security officers for the 44 acre complex.4. One morning 4 armed using a master key got into a rooms and committed atrocities on the residents. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 31 /36
  32. 32. Case of Victims against Vacation Village & Burns• Burns security defended itself by saying that Vacation Village had not changed its locks and the master key was missing.• And Vacation village had a bad attitude towards their security.• And that they had warned Vacation village of the same while discussions were repeatedly refused.
  33. 33. Terminology• Tort Law. • Tortious acts.• False arrest. • Citizens arrest.• False Prosecution • Statutory arrest.• Larceny. • Felony.• Perjury. • Commission of• Malicious Persecution. misdemeanor.• Defamation. • Search.• Slander. • Interrogation.• Use of force. • Miranda warnings Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 33 /36
  34. 34. Terminology• Proximate cause • Appellant• Legal Cause • Appellee• Compensatory damages • Foresee ability.• Plaintiff. • Respondent.• Trial court.• Summary Judgment.• Directed Verdict.• Punitive damages.• N.O.V. Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 34 /36
  35. 35. Questions CommentsSaturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 35 /36
  36. 36. Direct Reference• Security and Loss Prevention Management• 2nd Edition• American Hotel and Lodging Educational institute.• Ellis, Raymond. C Jr.• Stipaunk. David. M Saturday, January 19, 2013 AHLA: Security and Loss Prevention Slide 36 /36

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