be smart,
be heard!
chirpp
TM
Telco Grade Outbound Dialer v2.0
hexolabsmobile services innovationwww.hexolabs.com
Chirpp is an automated voice dialer application that
automates the functionality of outbound call operations.
In situation...
Campaign-list dialing: A list of pre-
defined numbers are provided to the
system and the numbers are dialed
sequentially. ...
DND
Updating
HTTP
E1 / PRI
Chirpp OBD
SS7
or
ISDN
SCHEDULER
Database
WEB
MSI
Architecturechirpp
TM
Overview
The IP PBX: Th...
We design, develop and maintain Out bound dialing
campaign for your requirements. We follow the
industry standards and alw...
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Chirpp - Out bound dialer

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Chirpp is an automated voice dialer application that
automates the functionality of outbound call operations. In situations where outbound calls need to be made with relatively lower levels of interaction except passing the campaign message, the OBD can provide extremely effective and efficient mode of campaigning.

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Transcript of "Chirpp - Out bound dialer "

  1. 1. be smart, be heard! chirpp TM Telco Grade Outbound Dialer v2.0 hexolabsmobile services innovationwww.hexolabs.com
  2. 2. Chirpp is an automated voice dialer application that automates the functionality of outbound call operations. In situations where outbound calls need to be made with relatively lower levels of interaction except passing the campaign message, the OBD can provide extremely effective and efficient mode of campaigning. It also enables clients to deliver voice calls directly to a planned audience. These calls deliver preset information, and can be used for voice based advertising to any mobile user. The platform can also be used to welcome new customers onto the network and provide with network information or promote new services. · Chirpp Outbound Dialer chirpp Who Chirpps? Celebrities and Politicians Provide interesting update which has a strong personal touch News broadcasting companies Share the breaking news. A voice message tells a lot more than Text message. Brand owners Promote products and services to your customers Religious leaders Inspire your followers Community groups (schools, organizations)for informing and mobilizing their members TM TM TM
  3. 3. Campaign-list dialing: A list of pre- defined numbers are provided to the system and the numbers are dialed sequentially. The client running the campaign usually provides the list. Event-based dialing: The calls are made to specific numbers based on an event – anniversaries, birthdays, national holidays, festivals, etc. Prefix-based dialing: The system admin provides an exchange prefix, let's say 9898, the rest of the 4 digits are generated automatically and randomly and the number thus formed –9898xxxx is then dialed out. Features Busy: Re-dial every n minutes for x attempts (typically every 5 minutes for 12 attempts), and then the queued call is put into the Busy verification list to determine if the number is correct. No answer: Re-dial every x minutes for y attempts (typically every 60 minutes for 4 attempts) and then put into the No Answer verification list. Answering Machine: the call is passed to the agent or it is put into a recall list with a time delay of p minutes and a recall count of z attempts. After this it is put into the Answering Machine verification list (the agent may also put the record into this list). Restricted calling list Building Dialing Queues Call Re-scheduling SMS Integration Real Time monitoring OBD automatically screens records against a restricted calling list, such as a Do-Not-Call (DNC) list, and will not call any number found in the list. In addition, you can track these records and generate statistical reports from them. Depending on the response type the OBD system decides whether to retry the call or send an SMS with the same message when the caller is busy or switched off. The system displays both campaign and all agent statistics and reports easily. Facilitates remote (Web based) monitoring of real time traffic and statistics. chirpp TM
  4. 4. DND Updating HTTP E1 / PRI Chirpp OBD SS7 or ISDN SCHEDULER Database WEB MSI Architecturechirpp TM Overview The IP PBX: The IP PBX is based on a FreeSWITCH platform, which is the world's leading Open Source soft switch. The IP PBX makes the outbound calls using the depicted ISDN PRI, SS7 lines or SIP trunk. The Ethernet Network: The internal switched network is assumed to support Quality of ervice (QOS) and the core backbone of the clustered servers will leverage a 100MBPS Ethernet. Processor Intel Dual Core Xeon Memory Starts from 4 GB OS CENT OS (Linux) Database MySQL Chirpp Hardware & Software Telephony Requirement Connectivity ISDN PRI line (E1 line) Card PRI Single-span card
  5. 5. We design, develop and maintain Out bound dialing campaign for your requirements. We follow the industry standards and always make sure we serve you with the best solutions. Our team comprises of Usability Experts, Designers, Creative Programmers, VAS Consultants, Telecom Industry Experts who have created successful OBD solutions in the past. Hexolabs is a provider of award winning products, platforms and hosted-on-demand services for mobile VAS services on the mobile phone to Enterprises, Media Companies and Wireless Carriers. The company was founded in collaboration with the Indian Institute of Technology, Kanpur, India Hexolabs offers India specific mVAS product innovation and solution consultancy products and platforms for voice recognition on the mobile phone to enterprises, content providers, media companies, VAS providers and wireless carriers. Hosted-on-demand services cater to the enterprise which wants to use a voice platform without having to invest upfront in the costly infrastructure. OBD Campaign About Hexolabs Sales Office: Hexolabs Interactive Technologies (P) Ltd. #19, 2nd Main road, Officer’s colony, Adambakkam, Chennai 88. Phone: +91 44 45525160 Fax: +91 44 45525160 Research center: Hexolabs Interactive Technologies (P) Ltd. G6,SIIC, IIT Kanpur, Kanpur 208016 Fax: +91 512 259 7057 sat@hexolabs.com Talk to us +91 9677088546 info@hexolabs.com +91 44 45525160

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