Role Of Channels And Dimensions In Communication

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  • Role Of Channels And Dimensions In Communication

    1. 1. ROLE OF CHANNELS AND DIMENSIONS IN COMMUNICATION
    2. 2. WHAT IS COMMUNICATION ???? COMMUNICATION IS AN EXCHANGE OF FACTS,IDEAS,OPINIONS OR EMOTIONS BY TWO OR MORE PERSONS.
    3. 3. Communication process CHANNEL
    4. 4. WHAT DO YOU MEAN BY CHANNELS ??? In the basic communication process, a sender puts a message in words and transmits it to a receiver who interprets the message. The medium the sender chooses to transmit the message is called the communication channel.
    5. 5. WHY CHANNELS ARE IMPORTANT ??? <ul><li>IT HELPS TO SENDER COMMUNICATE CLEARLY. </li></ul><ul><li>PROPER PATH FOR FLOW OF MESSAGE. </li></ul><ul><li>FOR EFFECTIVE AND EFFICIENT COMMUNICATION. </li></ul><ul><li>IN BUSSINES SAVING TIME AND MONEY. </li></ul><ul><li>FOR INCREASE PRODUCTIVITY AND SOCIAL EFFECT. </li></ul>
    6. 6. TYPES OF CHANNELS CHANNELS Verbal Nonverbal Simplex Duplex Body Graphic
    7. 7. Simplex communication channel <ul><li>‘ A simplex channel is one where all signals can flow in only one direction at a time or only one direction’ </li></ul><ul><li>Eg. 1. Commercial radio broad cost </li></ul><ul><li>2. T.V. </li></ul><ul><li>3. Internet multicast </li></ul>
    8. 8. Duplex communication channel <ul><li>‘ A duplex channel composed of two or more connected parties or devices which can communicate with one another in both direction.’ </li></ul>Half Duplex Full Duplex
    9. 9. <ul><li>Half-duplex </li></ul><ul><li>Full duplex </li></ul>
    10. 10. Medium Broucher Letter E mail I M Report Blue print Media Face to face Telephone Video confrencing
    11. 12. face to face Telephone Voice mail E mail Letters Vconference SPEECHES Online G.D. prerecorded speeches Formal reports LEVEL OF CHANNEL Richness
    12. 13. Benefits of right channel <ul><li>Speed </li></ul><ul><li>Personal attention of listener </li></ul><ul><li>Immediate feedback </li></ul><ul><li>Personal quality </li></ul><ul><li>Confidentiality </li></ul><ul><li>Supplemented by nonverbal cues </li></ul>
    13. 14. Benefits of right channel <ul><li>Permanency </li></ul><ul><li>Best as a evidence </li></ul><ul><li>Easy to understand </li></ul><ul><li>Composed in advance </li></ul><ul><li>Address more people at a time </li></ul><ul><li>Leaves more impact in readers mind </li></ul><ul><li>Level of physical noise is less </li></ul>
    14. 15. Hazards of wrong channel <ul><li>No evidence </li></ul><ul><li>Expensive and time consuming for long distance </li></ul><ul><li>Serious deliberation is not possible </li></ul><ul><li>More prone to physical noise </li></ul><ul><li>Time consuming </li></ul><ul><li>Delay feedback </li></ul><ul><li>Lack of confidentiality </li></ul><ul><li>Different interpret </li></ul><ul><li>Cause grater damage in business </li></ul>
    15. 16. Channels of communication Formal vs. Informal Formal Informal upward downward horizontal grapevine diagonal social gatherings
    16. 18. Downward Communication <ul><li>Job procedure/Instruction </li></ul><ul><li>Order </li></ul><ul><li>Policies/Practices </li></ul><ul><li>Motivation/Feedback </li></ul><ul><li>Advised </li></ul><ul><li>Education </li></ul><ul><li>Speeches </li></ul><ul><li>Meetings </li></ul><ul><li>Telephone </li></ul><ul><li>Loudspeaker </li></ul><ul><li>Letters </li></ul><ul><li>Handbooks </li></ul><ul><li>Pamphlets </li></ul><ul><li>Electronic news displays </li></ul>eg. medium
    17. 19. Upward Communication <ul><li>Suggestion </li></ul><ul><li>Complaints </li></ul><ul><li>Appeal </li></ul><ul><li>Grievance procedures </li></ul><ul><li>Moral questionnaires </li></ul><ul><li>Ombudsperson </li></ul><ul><li>Counseling sessions </li></ul><ul><li>Chain of command </li></ul><ul><li>Suggestion box </li></ul><ul><li>Private line </li></ul><ul><li>Personal contacts </li></ul><ul><li>Labour union </li></ul><ul><li>Grapevine </li></ul>eg. medium
    18. 20. Horizontal Communication <ul><li>Advices </li></ul><ul><li>Motivation </li></ul><ul><li>Suggestion </li></ul><ul><li>Task co-ordination </li></ul><ul><li>Problem solving </li></ul><ul><li>Conflict resolution </li></ul><ul><li>Sharing information </li></ul><ul><li>When communication takes place between two or more persons who are working same hierarchical level. </li></ul><ul><li>Example; Interaction of production and marketing departments. </li></ul>eg.
    19. 21. Diagonal communication <ul><li>Diagonal communication cuts across functions and levels in an organization for increasing information flow and understanding. </li></ul><ul><li>Informal meetings </li></ul><ul><li>Lunch hour meetings </li></ul><ul><li>Formal conferences </li></ul><ul><li>Project org. meeting </li></ul><ul><li>Advisory authority interacting </li></ul>medium
    20. 22. Right channel/medium ??? <ul><li>Q.1 A person suddenly met to heart attack now how will family inform to their doctor ? </li></ul><ul><li>Q.2 A company is going to launch their new product how they promote ? </li></ul><ul><li>Q.3 A organization want to inform about policy/rules/procedures ? </li></ul><ul><li>Q.4 The architecture want to explain about building design ? </li></ul><ul><li>Q.5 Father want to explain to his child about right and wrong ? </li></ul>
    21. 23. Thanks to all of you Presented By : Dr.Bhupendra patel Dr.Mithilesh sonber

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