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Communication Process



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  • 1. Communication and Communication Process By: Dr. rajat patel MBA-HA 1 st semester
  • 2. Communication
    • Derived from Latin word “communis”,meaning to share,exchange,transmit or relate.
    • It is conveying of information from one person to another – Hudson.
    • It is an exchange of facts,ideas,opinions or emotions by two or more persons –G.Terry
    • It may be defined as any interchange of ideas,information,feeling & emotions among two or more person in a way that they share a common understanding about it.
  • 3. Characteristics of Communication
    • Communication always happen between or among two or more parties i.e Sender & Receiver, i.e it’s a two way process.
    • Communication involves any exchange of facts, ideas, opinions, emotions or thoughts.
    • Communication uses verbal ways like words spoken or written, or non-verbal ways like gestures, postures, etc.
    • Communication needs a mutuality of understanding between sender & receiver.
  • 4. Communication process
  • 5. Eg. Of simple communication:
    • Source - student
    • Encoding-they are asking what the things are?
    • Channel-verbal, face to face
    • Decoding-teacher understood the question.
    • Receiver-teacher
    • Feedback-that these are hills and are important for nature.
    These are hills and mountains. they are important for our nature What are these?
  • 6. Coding and Decoding of Message
  • 7. Different types of communication
    • Verbal communication: This includes communication through speech. It may be face to face, telephonic, public speeches, meetings, e-mail, etc.
    • Non verbal communication: It is communication by means other than words. It includes getures, use of signs and symbols and body language.
  • 8. Non verbal communications
    • Paralanguage:-it includes Pitch variation, Volume,Speed and Pause, etc.
    • Gestures and Body Language – Hand movements, Facial expressions, etc.
    • Signs and symbols:
    This indicates danger.
  • 9. This is sign for no smoking This symbol indicates law, justice and supreme authority .
  • 10. Non-Verbal Communication
  • 11. Barriers to communication process
    • Context issues : Eg. Noise, distance etc.
    • Semantic barriers : Eg. improper vocabulary, language barrier, cultural differences. These are the barriers in encoding.
    • Barriers in decoding: Eg. preconceived notions, emotions, tone of the speaker etc.
    • Organizational barrier: Eg. Rules and regulation, hierarchy etc.
  • 12. Physical barriers: e.g.. :-noise
  • 13.
    • In 1990 Colombian pilots told controllers as they neared New York Kennedy Airport that their Boeing 707 was “ running low on fuel.” controllers hear those words all the time, so they took no special action. Although the pilots knew there was a serious problem, they failed to use – ” fuel emergency .” The people at Kennedy never understood the true nature of the pilots problem. The jet ran out of fuel and crashed. 73 people died.
    Semantic barrier- use of improper words
  • 14. Semantic barrier:- Intonations: it’s the way you say it !
    • Why don’t I take you to dinner tonight?
    • Why don’t I take you to dinner tonight?
    • Why don’t I take you to dinner tonight?
    • Why don’t I take you to dinner tonight?
    • Why don’t I take you to dinner tonight ?
  • 15. Organizational barrier
    • Poor structure to the communication
    • A weak delivery
    • The use of the wrong medium to deliver the communication
    • A mixed message
    • The message is delivered to the wrong audience
    • A distracting environment
    • Due to hierarchical chain of communication
  • 16. Eg.:- of organizational barrier
    • The use of the wrong medium :-
    • You have to announce a temporary hold on non-essential stationery spending in your department. How do you communicate this?
    • Due to hierarchical differentiation:-
    • Interaction between:
    • a]Dr. and a nurse
    • b]Doctors
    • c]nurses
  • 17. Psychological barrier eg.:-selective perception
    • If employee perceives management as unfair, they interpret management in that light. when the management announces the need to cut cost in order to enable company to compete in a declining market, workers may perceive it as one more management attempt to introduce one or other efficiency device or to retime the job.
  • 18.
    • “ Good communication is as stimulating as black coffee, and just as hard to sleep after .”
            • - Anne Morrow
            • THANK U!