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Media
Understanding
Next 90’ in 4 parts
• Functions &
role

• Media Basics
• Planning

Advertising

Digital
• Basics
• Opportunities

Media

Social
Media
• Understanding

2 Brand Case Studies on communication planning over the years
Media reach?
Account planning?
Online Reputation Management?
Media planning?
Social Media?
Share of voice?
Campaign scheduling?
Everything
revolves
around

consumers!
The Indian Consumer diversity…

We are like this!
Advertising
○ Advertising is a form of communication for marketing and used to encourage,
persuade, or manipulate an audience to continue or take some new action.
Most commonly, the desired result is to drive consumer behavior with respect to a
commercial offering.

Sound
Smell

Drive 5

Taste

Emotional
Senses

Touch

Sight
Case Study#1: Direct-to-home Brand Communication

DTH entering the market, a NEW category
Tata + Sky Collaboration

TVC#1: Communicating best picture quality
Case Study#2: Energy Drink Brand Communication

Establishing itself in the new market
Communicating brand benefits

TVC#1: Cartoon - Cricket
Top creative agencies

Sr #

Top Indian Agencies

Sr #

Top Global Agencies

1

Ogilvy & Mather

1

Dentsu

2

JWT

2

Omnicom Group (BBDO, DDB and TBWA)

3

Mudra Communications

3

WPP (JWT, Ogilvy & Mather and Young & Rubicam)

4

FCB Ulka

4

Publicis (Leo Burnett and Saatchi & Saatchi)

5

Rediffusion DY & R

5

IPG / Interpublic (McCann Erickson, Lowe Lintas)

6

McCann Erickson

6

Hakuhodo DY

7

RK Swamy BBDO

7

Havas

8

Grey Worldwide

8

Aegis Group (Carat, Isobar, Posterscope & Vizeum)

9

Leo Burnett

9

Asatsu-DK

10

Contract

10

MDC Partners
Top media agencies

Sr #

Top Indian Agencies

Sr #

Top Global Agencies

1

Mindshare (GroupM)

1

Starcom Mediavest

2

Madison

2

OMD

3

Maxus (GroupM)

3

Zenith Optimedia

4

Lodestar

4

Mindshare (GroupM)

5

Lintas

5

Mediacom

6

Mediacom

6

Carat

7

Zenith Optimedia

7

MEC

8

Starcom Mediavest

8

UM Curiosity Works

9

OMD

9

MPG

10

DDB Mudra

10

Initiative
TV & Print largest but Digital growing fast
Adex $ Bn
Medium

2006

2012

CAGR

TV

1.04

2.13

15%

Newspaper

1.38

2.02

8%

Radio

0.08

0.22

22%

Magazine

0.11

0.12

2%

Cinema

0.01

0.03

25%

OOH

0.19

0.32

11%

Digital

0.05

0.23

36%

Total

2.9

5.1

12%

Source: Group M estimates
Case Study #1: Direct-to-home brand communication, 2009

Reiterating the brand promise of technological superior picture quality

TVC#1: Amir Khan Sardar Teaser

TVC#2: Amir Khan Sardar Main
Agency Structure

Client
Servicing

Account
Planning

Creative

Media

Production
Account management / client servicing
○ Account Management is the pivot on which the entire agency’s work revolves.
○ Also called as Client Servicing or suits, it is the agency’s big window to the
outside world.
○ The ‘suits’ are the agency’s face to the client. They interact with the clients, take briefs
and understand the marketing issues involved.
○ Internally, they brief the creative and media on the jobs and co-ordinate the entire
‘work processes ‘inside the agency.
Account planning / strategic planning
○ It is the second core function in the agency.
○ It is also referred to as ‘strategic planning’. However, all agencies do not
necessarily have a separate unit for planning.
○ In some agencies account management takes care of the strategic planning
involved in their respective brands.
○ Whether as a separate unit or not, planning is the research face of the agency.
However they rarely conduct research themselves, though sometimes they may coordinate it through research agencies if required.
Creative / Copy
○ Creative form the third core function of the agency.
○ They are also at the core of the production process of the agency as they are the
ones who create ads.
○ Generally, the copywriters write the headline and copy and the art directors do the
visualizations and layouts.
○ But often they ideate and work together.
○ A headline may come from the art person and visualizations from the writer.
○ Creatives are the agencies lifeline the one who can make or break the agency.
Media planning
○ Media forms the last core function of an agency.
○ With increased media fragmentations, media planning and media buying have emerged
as two specialized functions within media. Sometimes the media planners may also
extend expertise to the both.

○ Media planning
involves
‘quantitative’ abilities.

a

lot

of

number

crunching

and

good

○ Media Buyers not only look other media relations and negotiate rates but also
supervise the media operational work like sending release order and ad material
to the respective media. They also monitor releases.
○ The onus of the media campaign across media platform like TV, Print, Radio, Digital lies
with them and thereby they can make or break a brand campaign through their
strategic media planning expertise
○ Their key role is to ensure that the brand communications reaches to the right audience
Case Study #1: Direct-to-home brand communication, 2010-11
Introducing new technology & brand variant to build superior brand
personality

TVC#1: Multi Television Camera

TVC#2: Guerilla Advertising Strategy on Cricket Theme
Media
Planning
What’s media planning ….
#1: DD National + AM + TOI
.. and #2:
and then….the media expanded ……
leading to

fragmentation….

many platforms created multiple
consumer touch points…..
so
Simply...media planning …

…can be defined as the BEST and
EFFECTIVE means of REACHING out and
communicating to the prospective
CONSUMERS or TARGET AUDIENCE of
my brand
Key challenges for media planning… & the
marketer…
○ Reaching the RIGHT TG

Targeting

WHO

○ At the right PLACE & TIME

WHERE

Market Prioritization

○ With the right FREQUENCY

WHAT

Strategic Media Priority

○ In the right ENVIRONMENT

WHEN

Media Mix

○ To address the right ISSUE

WHY

○ With the right media WEIGHTS . HOW MUCH

Communication Objective
.

Weight Setting Guidelines
Case Study #1: Direct-to-home brand communication, 2011

Taking on competition directly by introducing consumer centric approach
It was also to counter its premium vs. VFM brand proposition

TVC#1: Tru Choice Packages - Saloon

TVC#2: Tru Choice Packages - Salesman
Media planning process
Media Brief

TG Ratification

Media Evaluation

Media Plan

Media Buying

Scheduling

Plan implementation

Maintenance

Post-Evaluations
Media scheduling patterns
Burst / Flights
○ A scheduling tactic that alternates reasonably heavy periods of advertising with periods of hiatus or
no activity
o

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Continuity
○ A technique used by advertisers in which media is scheduled to run continuously throughout a
o period without interruption in order to build or maintain advertising awareness and recall.
o

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec
Media scheduling patterns
Drip
○ A spread of advertising at low weekly weights to provide regular reminder messages to the target
audience
Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Pulse
○ A combination of burst and drip, where small bursts of activity are interspersed with short hiatus
periods. Provides continuity of presence throughout the year with a degree of cost-efficiency.
Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec
Case Study #1: Direct-to-home brand communication, 2011

Pioneering in another first by bringing “Record – Pause – Rewind” features
to enhance viewing experience
Continue to Build technological superiority of the brand

TVC#1: Going Digital with animated comedy spoof on PAUSE
TVC#2: Amir Khan & Gul Panag – Pause TVC
What's a Target Audience or Consumer….
Consumer is the total potential audience that we would like to communicate to
○ It can be explained & defined on the basis of:
○ Gender
○ Age
○ SEC
What is SEC?

○ Socio-Economic Classification is the classification of Indian consumers’ propensity.
Traditionally, there are 2 separate systems for Urban and Rural areas.
○ In Urban areas, the parameters on which the traditional classification is based are:
○ Occupation of Chief Wage Earner (CWE)
○ Education of Chief Wage Earner (CWE)

NOW, ON THE BASIS OF CONSUMER DURABLE OWNERSHIP IN THE HOUSE
Consumer tracking through ….industry measurement currency
Television| 27,000 individuals | Urban India

Radio| 2,000+ individuals | Top 13 towns

Psychographics/ Behavior | 33,000 individuals | Urban India

Readership | 243,000 individuals | Urban + Rural India
Present Audience Classification System

A1 A2 B1 B2 C D E1 E2
Premium

Mass
Urban:
Education and Occupation of
Chief Wage Earner
Present
Rural:
Education of Chief Wage
Earner and Type of House

Socio-Economic
Classification

12 grades SEC
Single system for U & R
Less subjectivity & more discrimination
Future: CWE Education and
Consumer Durables
ownership
New SEC system based on durable ownership

12 grades SEC
Single system for Urban & Rural
Less subjectivity with more discrimination
Source: Media Research Users’ Council (MRUC, India)
Targeting consumers across key media platforms…

TV

OOH

Print

Media
Activation

Radio

Cinema

Digital
Television
Television in India is highly proliferated and fragmented
Year

2003

2007

2009

2012

No. of Channels

152

370

450

623

But its still the highest reach medium
Medium

TV

Radio

Print

Cinema

Internet

Reach %

68%

14%

39%

3%

8%

Globally, India has the lowest TV CPM
○ TV is still 5 to 10 times cheaper than the next best reach medium - Print
10000

8778

8000
6000

4396
2950

4000

2391

2030

2000

1059

765

161

100

Indonesia

India

0

Australia

USA

UK

Japan

Singapore Vietnam

Television CPM Index

China
Cable & Satellite: Over 600 channels flooding the air waves in
various genres & languages
However, 10% of channels = 80 % of viewership
73

22

20

17

15

11

11

10
Sports

24

Eng News

29

Nat GECs

40

Kids

56

60

Hindi News

# of Channels

80

Music

Lifestyle &
infotainment

Movies

Reg News

Reg GECs

0

GEC: General Entertainment Channel
Nat: National
Reg: Regional
L&I: Lifestyle & Entertainment

554 Million C&S viewers: The key avenue to reach the Target Audience
Source: IRS 2011 Q4 & TAM
Genres classification – Hindi Genres dominate
Hindi -

English -

•
•
•

•
•
•

Hindi - GECs, Movies, News
MASS
Mass Appeal.
Extremely high reach and TVRs nationally.

Share- 3.4%

Share- 43.4%

Hindi Regionals-

Kids •
•
•

English - Entertainment, Movies, Lifestyle, Info, News
NICHE
Niche Appeal - More affined in SEC A and B audiences.
Low on reach and TVRs.

Hindi , English and regional feeds.
Mass Appeal.
KIDS
High passive viewership of mothers.

•
•
•

Share- 7%

Popular only in respective states.
Local Appeal.
MASS
High on viewership, reach and TVRs in respective
states.
Share- 10%

South -

Sports -

•
•
•

•
•
•

Divided in four states.
MASS
Mass Appeal.
Very high on viewership, reach and TVRs in
South.
Share- 23%
Source: TAM

Event driven.
Event cricket.
Numbers very high duringBased
WWE only sport popular after Cricket,
Football, Tennis.
Case Study #1: Direct-to-home brand communication, 2011 & 13

Television Digitization Transition – Phase I & III
Countering the premium perception through VFM proposition

TVC#1: Poochne Mein Kya Jaata Hein - Bank

TVC#2: Poochne Mein Kya Jaata Hein - Dinner
TV Planning process

Frequency
Estimation

Content
Profiling

Channel
Selection

Zero TVR
Analysis

Final Plan
Channel Selection
Channel selection based on Share, Affinity, Incremental reach and
Zero TVRs analysis

Channel
Share

Affinity

Zero TVR

Incremental
Reach
TV Plan Evals – Reaching 62% of our TG @ 3+
CS 15-44 AB

GRP

1+

2+

3+

4+

5+

ALL INDIA

689

80

71

62

55

49

HSM

695

81

72

63

56

49

South

666

76

66

57

51

45

8 METROS

824

83

76

67

61

55

AP

689

84

72

62

57

51

GUJ

636

80

70

61

55

48

KAR

806

82

73

63

58

52

MAH

794

86

78

70

62

57

MP

631

80

69

61

52

46

PHCHP

596

75

67

59

52

43

RAJ

513

76

66

55

47

39

TN

619

73

64

57

49

42

UP

613

83

70

61

53

46

WB

714

80

69

59

53

48
Television terminologies
○ Universe: The total number of people in a defined target audience in a given market.
○ Reach: The number of people who watched a given programme or a channel for a
daypart. Reach can be defined in two ways:
○ Gross Reach: Summation of all audiences who have been exposed to a channel or programme or campaign
in a daypart
○ Net Reach: This reach eliminates duplications in a given daypart

○ TVR (Television Ratings): This is a formula that can be expressed as follows:
TVR = [(Reach x Time Spent Universe) á Universe]%
○ OTS (Opportunity to See): The average number of times an individual watched a given
programme or ad.
○ GRP (Gross Rating Points): Gross Rating Points can be expressed in three ways:
GRP = Σ (TVR by 30 mins.) either for a day, a week or a month – This is for a channel
GRP = ÎŁ (TVR of spots in a campaign)
GRP = Reach x OTS
Television terminologies
○ Channel Share: This refers to the share of a channel in the overall television space. The
formula is: Share = (TVR of a Channel á Overall TV TVR) %
○ ACD (Average Commercial Duration): This is the average duration of commercials in a
campaign or a brand or a channel

○ FCT (Free Commercial Time): This refers to the advertising space that we buy on a
channel and is expressed in terms of seconds
○ CPRP (Cost per Rating Point): This is the measure of efficiency of a Television campaign:
CPRP = Cost á NGRP
Channel Efficiencies can also be measured through the following formula for CPRP:
CPRP = Effective Rate per 10 seconds á TVR
○ Affinity: Affinity is an index to determine whether a programme or a channel appeals
to the core Target Group and can be calculated as follows:
Affinity = TVR for Core TG á TVR for Base TG x 100
Case Study #1: Direct-to-home brand communication, 2011

Building on Technological Superiority
Highlighting HD high definition superiority & Mobile Accessibility

TVC#1: HD Courtroom
TVC#2: Amir Mobile App.

Media Integration
‘A picture speak thousand words, but an HD picture can speak a million’
Print
India’s top daily readership is 2 times the population of Austria!

2X
8 million

16.5 million
Language

Readership Split %

Revenue Split %

English

10

40

Hindi

35

30

Vernacular

55

30

○ However, English language publications generate more revenue than Hindi language publications
Sources: FICCI-KPMG Indian Media and Entertainment Industry Report , IRS Q4 2011
Print planning process
TG
Ratification

Reach
&
Readership

Incremental
Reach

Duplication

Budget

Medium

Reach

Television

56%

Print

32%

TV + Print

88%

Duplication %
The Times Of India
Hindustan Times
The Economic Times
City

Times Of India
100
30
9

Hindustan Times
40
100
7

Reach @ 1st Insert

Reach @ 2nd Insert

Reach @ 3rd Insert

Mumbai

52

59

62

Chennai

58

69

71

Delhi

52

58

61

Kolkata

57

64

67

Economic Times
67
38
100
Radio
Radio planning process
TG
Ratification

Reach

CPT

&

Incremental
Reach

Analysis

Listernship

Frequency
or
Spotting

Easy integration opportunities through Radio
- High frequency campaign; 4 spots per hour during peak hours
- Contextual Tagging
- Consumer Testimonials
- AFPs/OB Links
- RJ Mentions/Links involving interacting with people
- Content & contest integration

Reach
(000's)

Rate PTS

Days

ACD

Spots
PD

2 Bangalore Radio City (91.1)

205

400

25

40

36

900

36,000

1,335,600

3 Bangalore Red FM (93.5)

163

250

25

40

33

825

33,000

742,500

Sr. #

Market

Radio Station

Total
Total FCT
Spots

Outlay
Case Study #1: Direct-to-home brand communication, 2012

Digitization Phase II
Highlighting Customer Service Benefits backed by research

TVC#1: 24x7 Call Center Service
TVC#2: Service Relocation
New planning paradigm

AJSHAJSHAS
Then approach : Conventional planning approach on media in
isolation
Print Reach
@ 38%
15 Million

Media
TV Reach @
52%

Radio Reach

20 Million

10 Million

@25%

○ In order to reach audiences, media planning used to be done in media in isolation as per the
media brief demands
○ The media evaluation also used to happen on media in isolation
Source: TAM, ComScore and Maximizer
Now: Integrated media strategy
Conventional: TV plan

TV Reach @1+:
62%
20 Million

Integrated: TV + Web TV

People reached by
TV: 59%
19 Million

People
reached by
Digital: 20%
8 Million

Integrated Reach: 67%
21 Million

○ In order to reach audiences better, brands now run campaigns on both TV and online within the
same budgets
○ Incremental Media added newer audiences, thus increasing the TG base that is exposed to the
brand
Source: TAM, ComScore and Maximizer
Integrated planning delivers better than any media plan in
isolation

People
reached by
Digital: 20%

People reached
by TV: 59%
19 Million

8 Million

Combined Reach: 67%
21 Million
Workings

TV Reach
Proportion Not Reached by TV (100-59)
Digital Reach
Incremental Reach (67-59)
Combined Reach (41*20%)
Source: TAM, ComScore and Maximizer

59
41
20
8
67
Integrated planning approach

Television
Content

Mobile

Social

Reach @
80%

Print

60 Million
Digital

Radio
Cinema
Case Study #1: Direct-to-home brand communication, 2013

Tech. superiority, Record for the BUSY YOU
Integrated approach across TV + Radio + Digital + PR + Cinema + Print
TVC#1: Prison Break Campaign

Media Campaign in absence of a TVC
Anger Management – Comedy Central
Gossip Girls – Zee Café
Chota Bheem - POGO
Future
of
Media…
Digital
but Why?
Evolution of digital media in India

Video#Digital India
Digital Media Ecosystem

Digital

Mobile

Display

Web

Apps

Display

Search

Social
Number of Internet users will come close to number of television
viewers by 2016
900
800
700

Nos. In Million

600

599

696

650

789

546

539

500

412

400

Internet Users

318

300
200

747

TV Viewers

242
132

180

100
0
2011

2012P

2013P

2014P

2015P

Internet V/S TV Penetration

Source: KPMG in India Analysis, TRAI, IAMAI, Analysys Mason estimates
Notes: For TV viewers we have assumed an average of 4.5 people per Household

2016P
Internet … from single access point to multiple access points
121 Million PC Internet Users
○ India has the 2nd highest number of Internet
users in Asia & 3rd largest in the world
○ 38% access from Cyber Cafés

147 Million Mobile Internet Users
○ India has more than 919 Mn Mobile Subscribers
○ Over 50 Mn estimated Smart Phones in India
○ 12 Million 3G Users

More than 1 Million Tablets in India
○ Samsung leads with 46% market share.
○ Apple is at 18% market share

source: Internet Stats, Mobile Operators, Market Estimates
From Niche to mass: Facebook has more readership than top
news dailies
Daily Readership in Mn (All Adults)
12

10

10
8

8
6

6
4

4
2

0
Facebook Homepage

Comscore & IRS

The Times of India

Yahoo Homepage

Hindustan Times
From big screen to small : Video consumption increasing on
Mobile
Usage Frequency of Watching Videos

○ Over 7.4 Million viewers of Mobile TV
○ Over 1 Million views a day on YouTube mobile

○ Vu-Clip, the leader in mobile video with over 1.5 million unique users/day

source: Google IPSOS Study
Social Networking Is the Leading Purpose For Accessing Internet
Purpose of accessing Internet
TOTAL
Social Media
Search/Navigation
Portals
Promotional Servers
Entertainment
e-mail
News/Information
Downloads
Multimedia
Directories/Resources
Social Media

Youth
15 - 24
100%
92.4
89.7
87.2
78.7
76.4
67.3
62.8
61.6
60.9
60.7
92.4

○ Higher % of 15-24 are on Social Networking & Entertainment
○ % Users accessing services like Mail, Instant Messenger reduces by Age
○ Male users consume more Sports content

Source: comScore
Trend: Growth of content access on mobile growing significantly
Print
7.6 mn in 162 yrs

Online
12 mn in 10 yrs

Mobile
9.5 mn in 3 yrs
Trend: Convergence of audience on key properties makes portals
of significant importance
Reach- 10 mn
@ Rs. 25 lakh

Reach- 2.3 mn
@ Rs. 6 lakh

Reach- 7.6 mn
@ Rs. 50 lakh

Reach- 0.4 mn
@ Rs. 6 lakh
Digital advertising opportunities
Digital
Display

Text Ads

Banners
Video Banners
Interactive Banners

Search

Stamp Ads

Facebk.

Promoted Post+Vid
Log Out Page

Sponsored Tweets
Spon. Hash tags

Twitter

Spon. Accounts

Display+Pre-rolls

Youtube

Display
Apps

Mobile

Microsites

Homepage+ 1st
Watch
Youtube Mast Head

Youtube Pre-rolls
INTERACTIVE BANNERS
SPONSORED STORIES

FACEBOOK LOGOUT

STAMP ADS
SPONSORED ACCOUNTS
SPONSORED TWEETS

TEXT ADS- SEARCH
YOUTUBE CHANNEL
Case Study#2: Social Media on Facebook
Case Study # 2: Road Block / Digital Flash Mob #givesyouwings on
Facebook & Twitter
Case Study # 2: Road Block / Digital Flash Mob #givesyouwings
Case Study # 2: Road Block / Digital Flash Mob #givesyouwings
Digital advertising terminologies
○ Impression: An ad impression is the number of times an ad banner is displayed.
○ Click through Rate: Total number of clicks ÷ Impressions
○ Fixed Cost: In this model, the advertiser pays a fixed amount of money to publishers,
irrespective of how the ad performs on the site.
○ CPM (Cost per Mille Impressions): This is a model in which advertisers pay on the basis
of the number of ads served
○ CPC (Cost per Click): In this model, advertisers pay publishers only when a certain
number of clicks have been achieved.
○ CPA (Cost per Acquisition): In this model, publishers serve ads and the advertisers pay
only when users complete a certain pre-decided action, mutually agreed upon by the
advertiser and the publisher
○ ECPM (Effective Cost per Mille): It is the average CPM for the campaign
○ ECPC (Effective Cost per Click): It is the average CPC for the campaign
Social
Media
What's Social media
○ Social media refers to the means of interactions among people in which they create,
share, and exchange information and ideas in virtual communities and networks
Why social media has become so important for the brand

Of internet users expect brands to
talk to them on social platforms
source: arnold worldwide, 2012

More than 60% fans join a brand
community because of genuine
passion for the brand and its content
source: GroupM, 2012

Hours spent on average by a user on
Social Network, daily. 3 hours on
weekends.
source: iCube, 2012
What’s its impact….for a brand…

Reach of email
in India: 78%
India - A more pro-active social audience

We are…
Blogs, creates video,
uploads music, etc.
Communicators

Posts updates on FB,
Twitter

Likes & comments on
posts, contributes to
forums, wiki

Connectors

Joins networks, groups,
likes pages

<24 %

Reads posts, watches
video, listens to podcasts

Creators

Conversationalists

Critics

Joiners

Spectators

In US & EU

None of the above

>60 %
In India & China

Inactives

Source: Forrester Research (Jan 2013)
Why 2012 is a game changing year for social media in India?

2005

2006

2007

2008

2009

2010
12 Million
FB users
(Jul)

2011
35 Million
FB users
(Jul)

2012
Over 65
Million FB
users
(Sept)
How it differs from communications media
COMMUNICATIONS MEDIA
Space defined by Media Owner
Brand in control
One way / Delivering a message
Repeating the message
Focused on the brand
Entertaining
Company created content

Brand
Driven

SOCIAL MEDIA
Space defined by Consumer
Consumer in control
Two way / Being a part of a conversation
Adapting the message/ beta
Focused on the consumer / Adding value
Influencing, involving
User created content / Co-creation

Consumer
Driven
COMMUNITIES DRIVE BRANDS, COMMUNITIES DRIVE TRAFFIC

More authority
More links

More traffic

More Loyal Users

Cycle

More useful site

Higher repeat visits

Higher levels of interaction

More / content
Content is the KING….

source: Maxus, 2012

Case Study#2: Red Bull Stratos Jump by Felix Baumgartner
What defines good content?
Will this resonate today?

Would you consume it?
Is it unique?
Is there a brand hook?
Will it start a conversation?
Is it platform ready?

Case Study#2: World of Red Bull Ad based on their own content
Frequency of Social Networking usage
Those who access Internet on all 7days

2%

100%

Town-classes
90%

16%

80%
60%

80%

SEC-wise
60%

63%

40%

43%

40%

70%

24%

34%

20%

20%

28%
7%

2%

0%

60%

Top 8

21%

2%
0%

Small Metros

Non Metros

Small Towns

SEC A

SEC B

SEC C

SEC D/E

50%

Age-wise

27%
40%

60%

30%

40%

Gender-wise
80%

56%

72%

60%
40%

18%

20%

20%

30%
8%

20%

0%

10%

13%

Age12-24yrs

28%

6%
0%

Age25-34yrs

Age35-44yrs

Age45-96yrs

Male

Female

0%

All 7 days

4-6 times / week

2-3 times / week

Base: 18.7 mn Social Networking users in 30 cities across India

Once a week

2-3 times a month

Less than once a month
Does
it really
matter
to
businesses?
Branded
Content
Sample divider blue

Divider
WHY one subtitle
CONTENT

WHY
NOW

WHAT
CONTENT
Sample divider blue

Divider
WHY one subtitle
CONTENT
Would you
Sample divider
rather read a subtitle blue
Divider one
story than an
Would you
rather
ad? read a
story than an
ad?
Would you
rather listen to
someone talk?
…. Or have a
conversation?
Content Bridges
the Gap
We have to tell
great stories which
are honest,
engaging and
relevant
Sample divider blue
Divider one subtitle

WHY
NOW
Need to stand out
amidst clutter and
get noticed.
TRAI
Regulations
Facebook…300
Million Users sharing
1.5 Million Pieces of
content everyday
YouTube is the #2
search engine in the
world

200 + Million bloggers
54% post everyday
Video Content – Indians watch over 3.7 billion online
videos a month
Video consumption

Video viewers

3.71 bn

Viewership Break-up

54 mn

1.86 bn

38%

32 mn

March ‘11 March ‘13

March ‘11 March ‘13

Top 5 video consumption sites
32mn

19mn

Note: These are monthly numbers

8.2mn

6.4mn

Source: Comscore March 2013

5.5mn

62%
Sample divider blue

RIGHT
CONTENT

Divider one subtitle

Video#1
Dove

RIGHT
PLACE
Video#2
Coke

Its all about STORY telling!
RIGHT
TIME
Video#3
Coke

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Indian media understanding

  • 2. Next 90’ in 4 parts • Functions & role • Media Basics • Planning Advertising Digital • Basics • Opportunities Media Social Media • Understanding 2 Brand Case Studies on communication planning over the years
  • 3. Media reach? Account planning? Online Reputation Management? Media planning? Social Media? Share of voice? Campaign scheduling?
  • 5. The Indian Consumer diversity… We are like this!
  • 6. Advertising ○ Advertising is a form of communication for marketing and used to encourage, persuade, or manipulate an audience to continue or take some new action. Most commonly, the desired result is to drive consumer behavior with respect to a commercial offering. Sound Smell Drive 5 Taste Emotional Senses Touch Sight
  • 7. Case Study#1: Direct-to-home Brand Communication DTH entering the market, a NEW category Tata + Sky Collaboration TVC#1: Communicating best picture quality
  • 8. Case Study#2: Energy Drink Brand Communication Establishing itself in the new market Communicating brand benefits TVC#1: Cartoon - Cricket
  • 9. Top creative agencies Sr # Top Indian Agencies Sr # Top Global Agencies 1 Ogilvy & Mather 1 Dentsu 2 JWT 2 Omnicom Group (BBDO, DDB and TBWA) 3 Mudra Communications 3 WPP (JWT, Ogilvy & Mather and Young & Rubicam) 4 FCB Ulka 4 Publicis (Leo Burnett and Saatchi & Saatchi) 5 Rediffusion DY & R 5 IPG / Interpublic (McCann Erickson, Lowe Lintas) 6 McCann Erickson 6 Hakuhodo DY 7 RK Swamy BBDO 7 Havas 8 Grey Worldwide 8 Aegis Group (Carat, Isobar, Posterscope & Vizeum) 9 Leo Burnett 9 Asatsu-DK 10 Contract 10 MDC Partners
  • 10. Top media agencies Sr # Top Indian Agencies Sr # Top Global Agencies 1 Mindshare (GroupM) 1 Starcom Mediavest 2 Madison 2 OMD 3 Maxus (GroupM) 3 Zenith Optimedia 4 Lodestar 4 Mindshare (GroupM) 5 Lintas 5 Mediacom 6 Mediacom 6 Carat 7 Zenith Optimedia 7 MEC 8 Starcom Mediavest 8 UM Curiosity Works 9 OMD 9 MPG 10 DDB Mudra 10 Initiative
  • 11. TV & Print largest but Digital growing fast Adex $ Bn Medium 2006 2012 CAGR TV 1.04 2.13 15% Newspaper 1.38 2.02 8% Radio 0.08 0.22 22% Magazine 0.11 0.12 2% Cinema 0.01 0.03 25% OOH 0.19 0.32 11% Digital 0.05 0.23 36% Total 2.9 5.1 12% Source: Group M estimates
  • 12. Case Study #1: Direct-to-home brand communication, 2009 Reiterating the brand promise of technological superior picture quality TVC#1: Amir Khan Sardar Teaser TVC#2: Amir Khan Sardar Main
  • 14. Account management / client servicing ○ Account Management is the pivot on which the entire agency’s work revolves. ○ Also called as Client Servicing or suits, it is the agency’s big window to the outside world. ○ The ‘suits’ are the agency’s face to the client. They interact with the clients, take briefs and understand the marketing issues involved. ○ Internally, they brief the creative and media on the jobs and co-ordinate the entire ‘work processes ‘inside the agency.
  • 15. Account planning / strategic planning ○ It is the second core function in the agency. ○ It is also referred to as ‘strategic planning’. However, all agencies do not necessarily have a separate unit for planning. ○ In some agencies account management takes care of the strategic planning involved in their respective brands. ○ Whether as a separate unit or not, planning is the research face of the agency. However they rarely conduct research themselves, though sometimes they may coordinate it through research agencies if required.
  • 16. Creative / Copy ○ Creative form the third core function of the agency. ○ They are also at the core of the production process of the agency as they are the ones who create ads. ○ Generally, the copywriters write the headline and copy and the art directors do the visualizations and layouts. ○ But often they ideate and work together. ○ A headline may come from the art person and visualizations from the writer. ○ Creatives are the agencies lifeline the one who can make or break the agency.
  • 17. Media planning ○ Media forms the last core function of an agency. ○ With increased media fragmentations, media planning and media buying have emerged as two specialized functions within media. Sometimes the media planners may also extend expertise to the both. ○ Media planning involves ‘quantitative’ abilities. a lot of number crunching and good ○ Media Buyers not only look other media relations and negotiate rates but also supervise the media operational work like sending release order and ad material to the respective media. They also monitor releases. ○ The onus of the media campaign across media platform like TV, Print, Radio, Digital lies with them and thereby they can make or break a brand campaign through their strategic media planning expertise ○ Their key role is to ensure that the brand communications reaches to the right audience
  • 18. Case Study #1: Direct-to-home brand communication, 2010-11 Introducing new technology & brand variant to build superior brand personality TVC#1: Multi Television Camera TVC#2: Guerilla Advertising Strategy on Cricket Theme
  • 21. #1: DD National + AM + TOI
  • 23.
  • 24.
  • 25.
  • 26. and then….the media expanded …… leading to fragmentation…. many platforms created multiple consumer touch points….. so
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. Simply...media planning … …can be defined as the BEST and EFFECTIVE means of REACHING out and communicating to the prospective CONSUMERS or TARGET AUDIENCE of my brand
  • 33. Key challenges for media planning… & the marketer… ○ Reaching the RIGHT TG Targeting WHO ○ At the right PLACE & TIME WHERE Market Prioritization ○ With the right FREQUENCY WHAT Strategic Media Priority ○ In the right ENVIRONMENT WHEN Media Mix ○ To address the right ISSUE WHY ○ With the right media WEIGHTS . HOW MUCH Communication Objective . Weight Setting Guidelines
  • 34. Case Study #1: Direct-to-home brand communication, 2011 Taking on competition directly by introducing consumer centric approach It was also to counter its premium vs. VFM brand proposition TVC#1: Tru Choice Packages - Saloon TVC#2: Tru Choice Packages - Salesman
  • 35. Media planning process Media Brief TG Ratification Media Evaluation Media Plan Media Buying Scheduling Plan implementation Maintenance Post-Evaluations
  • 36. Media scheduling patterns Burst / Flights ○ A scheduling tactic that alternates reasonably heavy periods of advertising with periods of hiatus or no activity o Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Continuity ○ A technique used by advertisers in which media is scheduled to run continuously throughout a o period without interruption in order to build or maintain advertising awareness and recall. o Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
  • 37. Media scheduling patterns Drip ○ A spread of advertising at low weekly weights to provide regular reminder messages to the target audience Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Pulse ○ A combination of burst and drip, where small bursts of activity are interspersed with short hiatus periods. Provides continuity of presence throughout the year with a degree of cost-efficiency. Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
  • 38. Case Study #1: Direct-to-home brand communication, 2011 Pioneering in another first by bringing “Record – Pause – Rewind” features to enhance viewing experience Continue to Build technological superiority of the brand TVC#1: Going Digital with animated comedy spoof on PAUSE TVC#2: Amir Khan & Gul Panag – Pause TVC
  • 39. What's a Target Audience or Consumer…. Consumer is the total potential audience that we would like to communicate to ○ It can be explained & defined on the basis of: ○ Gender ○ Age ○ SEC What is SEC? ○ Socio-Economic Classification is the classification of Indian consumers’ propensity. Traditionally, there are 2 separate systems for Urban and Rural areas. ○ In Urban areas, the parameters on which the traditional classification is based are: ○ Occupation of Chief Wage Earner (CWE) ○ Education of Chief Wage Earner (CWE) NOW, ON THE BASIS OF CONSUMER DURABLE OWNERSHIP IN THE HOUSE
  • 40. Consumer tracking through ….industry measurement currency Television| 27,000 individuals | Urban India Radio| 2,000+ individuals | Top 13 towns Psychographics/ Behavior | 33,000 individuals | Urban India Readership | 243,000 individuals | Urban + Rural India
  • 41. Present Audience Classification System A1 A2 B1 B2 C D E1 E2 Premium Mass Urban: Education and Occupation of Chief Wage Earner Present Rural: Education of Chief Wage Earner and Type of House Socio-Economic Classification 12 grades SEC Single system for U & R Less subjectivity & more discrimination Future: CWE Education and Consumer Durables ownership
  • 42. New SEC system based on durable ownership 12 grades SEC Single system for Urban & Rural Less subjectivity with more discrimination Source: Media Research Users’ Council (MRUC, India)
  • 43. Targeting consumers across key media platforms… TV OOH Print Media Activation Radio Cinema Digital
  • 45. Television in India is highly proliferated and fragmented Year 2003 2007 2009 2012 No. of Channels 152 370 450 623 But its still the highest reach medium Medium TV Radio Print Cinema Internet Reach % 68% 14% 39% 3% 8% Globally, India has the lowest TV CPM ○ TV is still 5 to 10 times cheaper than the next best reach medium - Print 10000 8778 8000 6000 4396 2950 4000 2391 2030 2000 1059 765 161 100 Indonesia India 0 Australia USA UK Japan Singapore Vietnam Television CPM Index China
  • 46. Cable & Satellite: Over 600 channels flooding the air waves in various genres & languages However, 10% of channels = 80 % of viewership 73 22 20 17 15 11 11 10 Sports 24 Eng News 29 Nat GECs 40 Kids 56 60 Hindi News # of Channels 80 Music Lifestyle & infotainment Movies Reg News Reg GECs 0 GEC: General Entertainment Channel Nat: National Reg: Regional L&I: Lifestyle & Entertainment 554 Million C&S viewers: The key avenue to reach the Target Audience Source: IRS 2011 Q4 & TAM
  • 47. Genres classification – Hindi Genres dominate Hindi - English - • • • • • • Hindi - GECs, Movies, News MASS Mass Appeal. Extremely high reach and TVRs nationally. Share- 3.4% Share- 43.4% Hindi Regionals- Kids • • • English - Entertainment, Movies, Lifestyle, Info, News NICHE Niche Appeal - More affined in SEC A and B audiences. Low on reach and TVRs. Hindi , English and regional feeds. Mass Appeal. KIDS High passive viewership of mothers. • • • Share- 7% Popular only in respective states. Local Appeal. MASS High on viewership, reach and TVRs in respective states. Share- 10% South - Sports - • • • • • • Divided in four states. MASS Mass Appeal. Very high on viewership, reach and TVRs in South. Share- 23% Source: TAM Event driven. Event cricket. Numbers very high duringBased WWE only sport popular after Cricket, Football, Tennis.
  • 48. Case Study #1: Direct-to-home brand communication, 2011 & 13 Television Digitization Transition – Phase I & III Countering the premium perception through VFM proposition TVC#1: Poochne Mein Kya Jaata Hein - Bank TVC#2: Poochne Mein Kya Jaata Hein - Dinner
  • 50. Channel Selection Channel selection based on Share, Affinity, Incremental reach and Zero TVRs analysis Channel Share Affinity Zero TVR Incremental Reach
  • 51. TV Plan Evals – Reaching 62% of our TG @ 3+ CS 15-44 AB GRP 1+ 2+ 3+ 4+ 5+ ALL INDIA 689 80 71 62 55 49 HSM 695 81 72 63 56 49 South 666 76 66 57 51 45 8 METROS 824 83 76 67 61 55 AP 689 84 72 62 57 51 GUJ 636 80 70 61 55 48 KAR 806 82 73 63 58 52 MAH 794 86 78 70 62 57 MP 631 80 69 61 52 46 PHCHP 596 75 67 59 52 43 RAJ 513 76 66 55 47 39 TN 619 73 64 57 49 42 UP 613 83 70 61 53 46 WB 714 80 69 59 53 48
  • 52. Television terminologies ○ Universe: The total number of people in a defined target audience in a given market. ○ Reach: The number of people who watched a given programme or a channel for a daypart. Reach can be defined in two ways: ○ Gross Reach: Summation of all audiences who have been exposed to a channel or programme or campaign in a daypart ○ Net Reach: This reach eliminates duplications in a given daypart ○ TVR (Television Ratings): This is a formula that can be expressed as follows: TVR = [(Reach x Time Spent Universe) á Universe]% ○ OTS (Opportunity to See): The average number of times an individual watched a given programme or ad. ○ GRP (Gross Rating Points): Gross Rating Points can be expressed in three ways: GRP = ÎŁ (TVR by 30 mins.) either for a day, a week or a month – This is for a channel GRP = ÎŁ (TVR of spots in a campaign) GRP = Reach x OTS
  • 53. Television terminologies ○ Channel Share: This refers to the share of a channel in the overall television space. The formula is: Share = (TVR of a Channel á Overall TV TVR) % ○ ACD (Average Commercial Duration): This is the average duration of commercials in a campaign or a brand or a channel ○ FCT (Free Commercial Time): This refers to the advertising space that we buy on a channel and is expressed in terms of seconds ○ CPRP (Cost per Rating Point): This is the measure of efficiency of a Television campaign: CPRP = Cost á NGRP Channel Efficiencies can also be measured through the following formula for CPRP: CPRP = Effective Rate per 10 seconds á TVR ○ Affinity: Affinity is an index to determine whether a programme or a channel appeals to the core Target Group and can be calculated as follows: Affinity = TVR for Core TG á TVR for Base TG x 100
  • 54. Case Study #1: Direct-to-home brand communication, 2011 Building on Technological Superiority Highlighting HD high definition superiority & Mobile Accessibility TVC#1: HD Courtroom TVC#2: Amir Mobile App. Media Integration ‘A picture speak thousand words, but an HD picture can speak a million’
  • 55. Print
  • 56. India’s top daily readership is 2 times the population of Austria! 2X 8 million 16.5 million Language Readership Split % Revenue Split % English 10 40 Hindi 35 30 Vernacular 55 30 ○ However, English language publications generate more revenue than Hindi language publications Sources: FICCI-KPMG Indian Media and Entertainment Industry Report , IRS Q4 2011
  • 57. Print planning process TG Ratification Reach & Readership Incremental Reach Duplication Budget Medium Reach Television 56% Print 32% TV + Print 88% Duplication % The Times Of India Hindustan Times The Economic Times City Times Of India 100 30 9 Hindustan Times 40 100 7 Reach @ 1st Insert Reach @ 2nd Insert Reach @ 3rd Insert Mumbai 52 59 62 Chennai 58 69 71 Delhi 52 58 61 Kolkata 57 64 67 Economic Times 67 38 100
  • 58. Radio
  • 59. Radio planning process TG Ratification Reach CPT & Incremental Reach Analysis Listernship Frequency or Spotting Easy integration opportunities through Radio - High frequency campaign; 4 spots per hour during peak hours - Contextual Tagging - Consumer Testimonials - AFPs/OB Links - RJ Mentions/Links involving interacting with people - Content & contest integration Reach (000's) Rate PTS Days ACD Spots PD 2 Bangalore Radio City (91.1) 205 400 25 40 36 900 36,000 1,335,600 3 Bangalore Red FM (93.5) 163 250 25 40 33 825 33,000 742,500 Sr. # Market Radio Station Total Total FCT Spots Outlay
  • 60. Case Study #1: Direct-to-home brand communication, 2012 Digitization Phase II Highlighting Customer Service Benefits backed by research TVC#1: 24x7 Call Center Service TVC#2: Service Relocation
  • 62. Then approach : Conventional planning approach on media in isolation Print Reach @ 38% 15 Million Media TV Reach @ 52% Radio Reach 20 Million 10 Million @25% ○ In order to reach audiences, media planning used to be done in media in isolation as per the media brief demands ○ The media evaluation also used to happen on media in isolation Source: TAM, ComScore and Maximizer
  • 63. Now: Integrated media strategy Conventional: TV plan TV Reach @1+: 62% 20 Million Integrated: TV + Web TV People reached by TV: 59% 19 Million People reached by Digital: 20% 8 Million Integrated Reach: 67% 21 Million ○ In order to reach audiences better, brands now run campaigns on both TV and online within the same budgets ○ Incremental Media added newer audiences, thus increasing the TG base that is exposed to the brand Source: TAM, ComScore and Maximizer
  • 64. Integrated planning delivers better than any media plan in isolation People reached by Digital: 20% People reached by TV: 59% 19 Million 8 Million Combined Reach: 67% 21 Million Workings TV Reach Proportion Not Reached by TV (100-59) Digital Reach Incremental Reach (67-59) Combined Reach (41*20%) Source: TAM, ComScore and Maximizer 59 41 20 8 67
  • 65. Integrated planning approach Television Content Mobile Social Reach @ 80% Print 60 Million Digital Radio Cinema
  • 66. Case Study #1: Direct-to-home brand communication, 2013 Tech. superiority, Record for the BUSY YOU Integrated approach across TV + Radio + Digital + PR + Cinema + Print TVC#1: Prison Break Campaign Media Campaign in absence of a TVC Anger Management – Comedy Central Gossip Girls – Zee CafĂŠ Chota Bheem - POGO
  • 69. Evolution of digital media in India Video#Digital India
  • 71. Number of Internet users will come close to number of television viewers by 2016 900 800 700 Nos. In Million 600 599 696 650 789 546 539 500 412 400 Internet Users 318 300 200 747 TV Viewers 242 132 180 100 0 2011 2012P 2013P 2014P 2015P Internet V/S TV Penetration Source: KPMG in India Analysis, TRAI, IAMAI, Analysys Mason estimates Notes: For TV viewers we have assumed an average of 4.5 people per Household 2016P
  • 72. Internet … from single access point to multiple access points 121 Million PC Internet Users ○ India has the 2nd highest number of Internet users in Asia & 3rd largest in the world ○ 38% access from Cyber CafĂŠs 147 Million Mobile Internet Users ○ India has more than 919 Mn Mobile Subscribers ○ Over 50 Mn estimated Smart Phones in India ○ 12 Million 3G Users More than 1 Million Tablets in India ○ Samsung leads with 46% market share. ○ Apple is at 18% market share source: Internet Stats, Mobile Operators, Market Estimates
  • 73. From Niche to mass: Facebook has more readership than top news dailies Daily Readership in Mn (All Adults) 12 10 10 8 8 6 6 4 4 2 0 Facebook Homepage Comscore & IRS The Times of India Yahoo Homepage Hindustan Times
  • 74. From big screen to small : Video consumption increasing on Mobile Usage Frequency of Watching Videos ○ Over 7.4 Million viewers of Mobile TV ○ Over 1 Million views a day on YouTube mobile ○ Vu-Clip, the leader in mobile video with over 1.5 million unique users/day source: Google IPSOS Study
  • 75. Social Networking Is the Leading Purpose For Accessing Internet Purpose of accessing Internet TOTAL Social Media Search/Navigation Portals Promotional Servers Entertainment e-mail News/Information Downloads Multimedia Directories/Resources Social Media Youth 15 - 24 100% 92.4 89.7 87.2 78.7 76.4 67.3 62.8 61.6 60.9 60.7 92.4 ○ Higher % of 15-24 are on Social Networking & Entertainment ○ % Users accessing services like Mail, Instant Messenger reduces by Age ○ Male users consume more Sports content Source: comScore
  • 76. Trend: Growth of content access on mobile growing significantly Print 7.6 mn in 162 yrs Online 12 mn in 10 yrs Mobile 9.5 mn in 3 yrs
  • 77. Trend: Convergence of audience on key properties makes portals of significant importance Reach- 10 mn @ Rs. 25 lakh Reach- 2.3 mn @ Rs. 6 lakh Reach- 7.6 mn @ Rs. 50 lakh Reach- 0.4 mn @ Rs. 6 lakh
  • 78. Digital advertising opportunities Digital Display Text Ads Banners Video Banners Interactive Banners Search Stamp Ads Facebk. Promoted Post+Vid Log Out Page Sponsored Tweets Spon. Hash tags Twitter Spon. Accounts Display+Pre-rolls Youtube Display Apps Mobile Microsites Homepage+ 1st Watch
  • 84. Case Study#2: Social Media on Facebook
  • 85. Case Study # 2: Road Block / Digital Flash Mob #givesyouwings on Facebook & Twitter
  • 86. Case Study # 2: Road Block / Digital Flash Mob #givesyouwings
  • 87. Case Study # 2: Road Block / Digital Flash Mob #givesyouwings
  • 88. Digital advertising terminologies ○ Impression: An ad impression is the number of times an ad banner is displayed. ○ Click through Rate: Total number of clicks á Impressions ○ Fixed Cost: In this model, the advertiser pays a fixed amount of money to publishers, irrespective of how the ad performs on the site. ○ CPM (Cost per Mille Impressions): This is a model in which advertisers pay on the basis of the number of ads served ○ CPC (Cost per Click): In this model, advertisers pay publishers only when a certain number of clicks have been achieved. ○ CPA (Cost per Acquisition): In this model, publishers serve ads and the advertisers pay only when users complete a certain pre-decided action, mutually agreed upon by the advertiser and the publisher ○ ECPM (Effective Cost per Mille): It is the average CPM for the campaign ○ ECPC (Effective Cost per Click): It is the average CPC for the campaign
  • 90. What's Social media ○ Social media refers to the means of interactions among people in which they create, share, and exchange information and ideas in virtual communities and networks
  • 91. Why social media has become so important for the brand Of internet users expect brands to talk to them on social platforms source: arnold worldwide, 2012 More than 60% fans join a brand community because of genuine passion for the brand and its content source: GroupM, 2012 Hours spent on average by a user on Social Network, daily. 3 hours on weekends. source: iCube, 2012
  • 92. What’s its impact….for a brand… Reach of email in India: 78%
  • 93. India - A more pro-active social audience We are… Blogs, creates video, uploads music, etc. Communicators Posts updates on FB, Twitter Likes & comments on posts, contributes to forums, wiki Connectors Joins networks, groups, likes pages <24 % Reads posts, watches video, listens to podcasts Creators Conversationalists Critics Joiners Spectators In US & EU None of the above >60 % In India & China Inactives Source: Forrester Research (Jan 2013)
  • 94. Why 2012 is a game changing year for social media in India? 2005 2006 2007 2008 2009 2010 12 Million FB users (Jul) 2011 35 Million FB users (Jul) 2012 Over 65 Million FB users (Sept)
  • 95. How it differs from communications media COMMUNICATIONS MEDIA Space defined by Media Owner Brand in control One way / Delivering a message Repeating the message Focused on the brand Entertaining Company created content Brand Driven SOCIAL MEDIA Space defined by Consumer Consumer in control Two way / Being a part of a conversation Adapting the message/ beta Focused on the consumer / Adding value Influencing, involving User created content / Co-creation Consumer Driven
  • 96. COMMUNITIES DRIVE BRANDS, COMMUNITIES DRIVE TRAFFIC More authority More links More traffic More Loyal Users Cycle More useful site Higher repeat visits Higher levels of interaction More / content
  • 97. Content is the KING…. source: Maxus, 2012 Case Study#2: Red Bull Stratos Jump by Felix Baumgartner
  • 98. What defines good content? Will this resonate today? Would you consume it? Is it unique? Is there a brand hook? Will it start a conversation? Is it platform ready? Case Study#2: World of Red Bull Ad based on their own content
  • 99. Frequency of Social Networking usage Those who access Internet on all 7days 2% 100% Town-classes 90% 16% 80% 60% 80% SEC-wise 60% 63% 40% 43% 40% 70% 24% 34% 20% 20% 28% 7% 2% 0% 60% Top 8 21% 2% 0% Small Metros Non Metros Small Towns SEC A SEC B SEC C SEC D/E 50% Age-wise 27% 40% 60% 30% 40% Gender-wise 80% 56% 72% 60% 40% 18% 20% 20% 30% 8% 20% 0% 10% 13% Age12-24yrs 28% 6% 0% Age25-34yrs Age35-44yrs Age45-96yrs Male Female 0% All 7 days 4-6 times / week 2-3 times / week Base: 18.7 mn Social Networking users in 30 cities across India Once a week 2-3 times a month Less than once a month
  • 100.
  • 103. Sample divider blue Divider WHY one subtitle CONTENT WHY NOW WHAT CONTENT
  • 104. Sample divider blue Divider WHY one subtitle CONTENT
  • 105. Would you Sample divider rather read a subtitle blue Divider one story than an Would you rather ad? read a story than an ad?
  • 106. Would you rather listen to someone talk?
  • 107. …. Or have a conversation?
  • 108. Content Bridges the Gap We have to tell great stories which are honest, engaging and relevant
  • 109.
  • 110. Sample divider blue Divider one subtitle WHY NOW
  • 111. Need to stand out amidst clutter and get noticed.
  • 113. Facebook…300 Million Users sharing 1.5 Million Pieces of content everyday YouTube is the #2 search engine in the world 200 + Million bloggers 54% post everyday
  • 114. Video Content – Indians watch over 3.7 billion online videos a month Video consumption Video viewers 3.71 bn Viewership Break-up 54 mn 1.86 bn 38% 32 mn March ‘11 March ‘13 March ‘11 March ‘13 Top 5 video consumption sites 32mn 19mn Note: These are monthly numbers 8.2mn 6.4mn Source: Comscore March 2013 5.5mn 62%
  • 115. Sample divider blue RIGHT CONTENT Divider one subtitle Video#1 Dove RIGHT PLACE Video#2 Coke Its all about STORY telling! RIGHT TIME Video#3 Coke