Communicating Bad news

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An attempt to see how bad news can be communicated effectively to get a positive result.

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Communicating Bad news

  1. 1. Communicating Bad News<br />
  2. 2. hH<br />How to communicate bad news?<br />
  3. 3. Our situation<br /><ul><li>State the bad news
  4. 4. Use buffer statements effectively
  5. 5. Be clear, don’t try to obscure the situation</li></li></ul><li>KEY:<br />Be visible and honest throughout and &quot;speed the bad news&quot;.<br />
  6. 6. How Did This Happen?<br />Explain:<br /><ul><li>Any relevant history, facts, or strategies
  7. 7. Original assumptions that are no longer valid</li></li></ul><li>Recommendation or Decision<br /><ul><li>State the recommended course of action or decision
  8. 8. Discuss how recommendation addresses the problem
  9. 9. Discuss how plan will address hardships resulting from action</li></li></ul><li>Our Vision for the Future<br /><ul><li>Reaffirm your goals
  10. 10. Set expectations for future
  11. 11. Set a time for expected results</li></li></ul><li>Summary<br />Remember key points that will give audience confidence or improve their morale<br />
  12. 12. m<br />Make them accept it with a smile…<br />

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