ImprovingCommunication Skills     Rahul Jain     Roll No. 211    CSE, Batch - C
A ThoughtA man is seldom better than his conversation                                  - German ProverbSunday, October 30,...
Communication Skills Overview                            Effective communication skills are                            a c...
What is Communication?Communication is the process of sending and receiving           information among people…           ...
Most common ways to communicate                                           es                                    lI mag    ...
Communication Goals                           To change behavior  To get and give                                         ...
Distortions in CommunicationSunday, October 30, 2011       Rahul Jain
We need to improve communication... as 70 % of our communication efforts are:  misunderstood  misinterpreted  rejected ...
Critical success factorThe majority of your perceived ability comes from howyou communicate                               ...
Listening and Speaking are used a lot…              50%                                                             45%   ...
… But not taught enough              50%                                                                45%              4...
Common Communication Errors:   Finishing others’ sentences   Preparing our response before someone has    completed spea...
A Good Algorithm  Communication is a two way process!In order to have good communication: Listen to Understand Understan...
How can it be improved Recognition Pavlov study Not being judgmental Stop egocentric communicationSunday, October 30, ...
What today’s workshop can achieve  Provide ‘knowledge’ about communication  Give insight on ‘skills’ needed  Suggest wa...
Observe                           GOD IS NOWHERE                                PARIS                                IN TH...
Why is communication important  Inspires confidence  Builds respect in business and social life  Helps make friends  D...
Essentials of good communication   Knowledge     Spontaneity in conversation     Level of conversation   Organising yo...
How to be an active listener    Set the stage    Ensure mutual understanding    Understand body language    Suspend ju...
Techniques to improve listening skills                                              SUMMARIZE                             ...
Two basic types of questions1. Closed questions:    Get a one-word response and inhibit thought.        Questions begin ...
Practice Questioning       Rephrase the following closed questions to        make them open-ended: 1.     Are you feeling...
Adding colour to communication Images – Describe,  relive Show, don’t tell Use audience’s  senses      Sight      Sou...
Improving communication Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence...
Practice For distinct enunciation, every word, every syllable,    every sound, must be given it proper form and value.  ...
Ways to gain effective conversation  Good use of English – avoid errors  Improved vocabulary – overlook v oversee  Avoi...
Public Speaking
What does the graphic tell you about this speaker?  Sunday, October 30, 2011                  Rahul Jain
The 5-P‘s   Prior   Preparation   Prevents   Poor   PerformanceSunday, October 30, 2011   Rahul Jain
From effective conversation to speech  Overcoming Fear         #1 fear  Idea of speech         Know your subject  Kno...
Developing Your Presentation What is your goal? Research your topic Develop an outline Create or locate learning aids ...
AIDA                                 POWERFUL opener                      ttention                                 CLEAR c...
AIDA                                  Establish credentials                      ttention    (Me, You, What)              ...
Developing Your PresentationMaking the Presentation Interesting  Informative  Fun  Variety  Energy  Audience Interact...
Practicing Your Presentation  Simulate the      presentation setting           Practice aloud           Practice standi...
Presenting Stage fright        Feelings follow action Talk ‘to’, not ‘at’ Eye contact Don’t judge your audience Paus...
SummaryHe who fails to prepare, prepares to fail!Sunday, October 30, 2011                     Rahul Jain
Thank You  Rahul Jain  Roll No. 211 CSE, Batch - C
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Communication Skills

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Communication Skills

  1. 1. ImprovingCommunication Skills Rahul Jain Roll No. 211 CSE, Batch - C
  2. 2. A ThoughtA man is seldom better than his conversation - German ProverbSunday, October 30, 2011 Rahul Jain
  3. 3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood. Sunday, October 30, 2011 Rahul Jain
  4. 4. What is Communication?Communication is the process of sending and receiving information among people… Feedback receiver sender Medium Encode Decode SENDER RECEIVER Sunday, October 30, 2011 Rahul Jain
  5. 5. Most common ways to communicate es lI mag g isua Speakin V Bod y La n Writing gua ge Sunday, October 30, 2011 Rahul Jain
  6. 6. Communication Goals To change behavior To get and give To get action Information To persuade To ensure understandingSunday, October 30, 2011 Rahul Jain
  7. 7. Distortions in CommunicationSunday, October 30, 2011 Rahul Jain
  8. 8. We need to improve communication... as 70 % of our communication efforts are:  misunderstood  misinterpreted  rejected  distorted or  not heard 6 people talking in a 2 people conversation!! Sunday, October 30, 2011 Rahul Jain
  9. 9. Critical success factorThe majority of your perceived ability comes from howyou communicate 55% Tonal 38% Visual 7% Verbal 93% of all Communication is non verbal - SKILL Sunday, October 30, 2011 Rahul Jain
  10. 10. Listening and Speaking are used a lot… 50% 45% 45% 40% 35% 30% 30% 25% 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening Sunday, October 30, 2011 Rahul Jain
  11. 11. … But not taught enough 50% 45% 45% 40% Am ou 35% nt tau 30% 30% gh t 25% 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening Sunday, October 30, 2011 Rahul Jain
  12. 12. Common Communication Errors:  Finishing others’ sentences  Preparing our response before someone has completed speaking  Multitasking while ‘listening’  Filtering content or meaning based on the speaker  Speaking for others (we…) Sunday, October 30, 2011 Rahul Jain
  13. 13. A Good Algorithm Communication is a two way process!In order to have good communication: Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding RepeatSunday, October 30, 2011 Rahul Jain
  14. 14. How can it be improved Recognition Pavlov study Not being judgmental Stop egocentric communicationSunday, October 30, 2011 Rahul Jain
  15. 15. What today’s workshop can achieve  Provide ‘knowledge’ about communication  Give insight on ‘skills’ needed  Suggest ways of going about it What you need to do:  Learn the tools  Take up every opportunity  Practice, Practice, Practice! Sunday, October 30, 2011 Rahul Jain
  16. 16. Observe GOD IS NOWHERE PARIS IN THE THE SPRINGSunday, October 30, 2011 Rahul Jain
  17. 17. Why is communication important  Inspires confidence  Builds respect in business and social life  Helps make friends  Develops a distinct personality  Reveals your ability to others Sunday, October 30, 2011 Rahul Jain
  18. 18. Essentials of good communication  Knowledge  Spontaneity in conversation  Level of conversation  Organising your thoughts  Participating in discussions  Body Language  Show v Tell  Being a good listener  Listening v hearing Sunday, October 30, 2011 Rahul Jain
  19. 19. How to be an active listener  Set the stage  Ensure mutual understanding  Understand body language  Suspend judgment  Behaviors that hinder effective listening  Act distracted (look at your watch!)  Tell your own story without acknowledging theirs  Give no response  Invalidate response, be negative  Interrupt  Criticize Sunday, October 30, 2011 Rahul Jain
  20. 20. Techniques to improve listening skills SUMMARIZE SUMMARIZE PARAPHRASE PARAPHRASE Pull together the Pull together the Restate what was Restate what was main points of a said in your own main points of a said in your own speaker speaker words words QUESTION QUESTION Challenge speaker to Challenge speaker to think further, think further, clarifying both your clarifying both your and their and their understanding understanding Sunday, October 30, 2011 Rahul Jain
  21. 21. Two basic types of questions1. Closed questions:  Get a one-word response and inhibit thought.  Questions begin with who, when and which2. Open-ended questions:  Invite unique thought, reflection or an explanation.  Questions begin with how, what and how come (not why!).Sunday, October 30, 2011 Rahul Jain
  22. 22. Practice Questioning  Rephrase the following closed questions to make them open-ended: 1. Are you feeling tired? 2. Isn’t it a nice day? 3. Was the last activity useful? 4. Is there anything bothering you? 5. So everything is fine, then? Sunday, October 30, 2011 Rahul Jain
  23. 23. Adding colour to communication Images – Describe, relive Show, don’t tell Use audience’s senses  Sight  Sound  Touch  Taste  SmellSunday, October 30, 2011 Rahul Jain
  24. 24. Improving communication Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence Enunciation  Clear, loud, syllables. Flexibility of toneSunday, October 30, 2011 Rahul Jain
  25. 25. Practice For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. Think of the mouth chamber as a mold, in which the correct form is given to every sound. Will you please move your lips more noticeably? The teeth should never be kept closed in speech. Through practices, we can learn to speak more rapidly, but still with perfect distinctness Sunday, October 30, 2011 Rahul Jain
  26. 26. Ways to gain effective conversation  Good use of English – avoid errors  Improved vocabulary – overlook v oversee  Avoid old phrases  Use humour  Add interesting story  Improve clarity of voice – practice Sunday, October 30, 2011 Rahul Jain
  27. 27. Public Speaking
  28. 28. What does the graphic tell you about this speaker? Sunday, October 30, 2011 Rahul Jain
  29. 29. The 5-P‘s  Prior  Preparation  Prevents  Poor  PerformanceSunday, October 30, 2011 Rahul Jain
  30. 30. From effective conversation to speech  Overcoming Fear  #1 fear  Idea of speech  Know your subject  Know the audience  Target their interest  Organising the speech  Tell them… Sunday, October 30, 2011 Rahul Jain
  31. 31. Developing Your Presentation What is your goal? Research your topic Develop an outline Create or locate learning aids Sunday, October 30, 2011 Rahul Jain
  32. 32. AIDA POWERFUL opener ttention CLEAR connector nterest MAIN BODY esire POWERFUL close ctionSunday, October 30, 2011 Rahul Jain
  33. 33. AIDA Establish credentials ttention (Me, You, What) Key point Create +ve expectations nterest Paint the future benefits WIFM The facts esire  3  advantages  benefits Me, You, What ction is requiredSunday, October 30, 2011 Rahul Jain
  34. 34. Developing Your PresentationMaking the Presentation Interesting  Informative  Fun  Variety  Energy  Audience Interaction Sunday, October 30, 2011 Rahul Jain
  35. 35. Practicing Your Presentation  Simulate the presentation setting  Practice aloud  Practice standing up  Time your presentation  Memorize your opening few sentences  Watch yourself in a mirror Sunday, October 30, 2011 Rahul Jain
  36. 36. Presenting Stage fright  Feelings follow action Talk ‘to’, not ‘at’ Eye contact Don’t judge your audience Pause Volume Pace Sunday, October 30, 2011 Rahul Jain
  37. 37. SummaryHe who fails to prepare, prepares to fail!Sunday, October 30, 2011 Rahul Jain
  38. 38. Thank You Rahul Jain Roll No. 211 CSE, Batch - C

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