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Vendor risk management 2013

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Vendor or supplier risk management is an evolving discipline in operations management for manufacturers, retailers, financial services companies and government sector where the organization is highly …

Vendor or supplier risk management is an evolving discipline in operations management for manufacturers, retailers, financial services companies and government sector where the organization is highly dependent on vendors to achieve business objectives. Outsourcing, globalization, lean supply chain initiatives and supplier rationalization have contributed to a highly fragmented model, where control is often several steps removed from the corporation. While these models have allowed companies to reduce overall costs and expand quickly into new markets, they also expose the company to the risk of a vendor suddenly going bankrupt, closing operations or being acquired ,resulting in delivery disruptions, business continuity challenges leading to poor servicing to end user requirements.

In order to overcome outsourcing industry risk challenges & provide comprehensive vendor risk management solutions spanning industry sectors to enterprises, we’re pleased to launch our Vendor Risk Management services in addition to our existing bouquet of Risk advisory, Consulting, Training & Human Capital Services.


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  • 1. Vendor Risk Management Services Riskpro India Ventures (P) Limited New Delhi, Mumbai, Bangalore 1
  • 2. Who is Riskpro… Why us? ABOUT US MISSION Riskpro is an organisation of member firms around India devoted to client service  Provide integrated risk management excellence. Member firms offer wide range consulting services to mid-large sized of services in the field of risk management. corporate /financial institutions in India Currently it has offices in three major cities  Be the preferred service provider for Mumbai, Delhi and Bangalore and alliances complete Governance, Risk and Compliance in other cities. (GRC) solutions. Managed by experienced professionals with experiences spanning various industries. VALUE PROPOSITION DIFFERENTIATORS You get quality advisory, normally delivered by large consulting firms, at fee levels  Risk Management is our main focus charged by independent & small firms  Over 200 years of cumulative experience High quality deliverables  Hybrid Delivery model Multi-skilled & multi-disciplined organisation.  Ability to take on large and complex projects Timely completion of any task due to delivery capabilities Affordable alternative to large firms  We Hold hands, not shake hands. 2
  • 3. Riskpro’s Network Presence New Delhi Agra Ahmedabad Kolkata Mumbai Pune Hyderabad Bangalore Salem 3
  • 4. About Riskpro ORM Services Creating an Operational Risk Framework Using the Operational Risk Framework Large talent pool of risk experts, consultants and Analysis of Definition Aggregation Measurement associate partners in India with deep domain skills for processes, weak points & of risk and performance and reporting of process quality & collection of operational Capital adequacy Performance calculation measurement control points indicators & risk levels risk loss data domestic and global clients • To describe • To make the OR • To provide risk • Provide the • To prioritise risk • Risk must be • Risk data integrated Objective responsibilities status evident and information for all link between reduction measures calculated by into performance and levels of facilitate risk management the risk rating • To understand loss business line measurement and service for analysis for each levels aggregation incidence across • Regulatory and MIS11 service locations across Indian region with key functions, business units control and risk point and the loss data the bank economic capital calculation and and processesoffices in New Delhi, Mumbai and Bangalore • Thorough • Risk and collection • Risk indicators • The process/ • Capture of losses allocation • A quantification • Measures include: Outcome assessment of control are aggregated service model and near misses methodology is - ROI processes and indicators are into meaningful defines risk and linking to the developed - RAROC system weak defined risk ratings that rating/loss weak points including stress - EVA points and • Drivers and are monitored correlation • External loss data testing and - Earnings identification of causes of OR daily for modelling can scenario analysis volatility Deep expertise in consulting with over 200 years control points are analysed also be collected Functionality under development of cumulative consulting experience • Design and implement an operational risk management framework • ORM key indicators and performanceOperating Groups: Risk-Advisory, Consulting,Training & HCMS Enterprise Risk Management Service Lines : Credit, Operational, Fraud Risks, ERM, Regulatory Compliance, Corporate governanceWe are fastest growing risk consulting companyand have realistic plans to capture comingopportunities while competing with Big - 4’s forsuperior, unmatched, low cost services to ourclients • Enhance risk-response decisions. • Minimize operational surprises and losses. • Identify and manage cross-enterprise risks. • Provide integrated responses to multiple risks. • Rationalize capital 4
  • 5. Risk Management Advisory Services Corporate Risks Basel II/III Advisory  Enterprise Risk Management IT Risk Advisory  Market Risk  Fraud Risk  IS Audit  Credit Risk  Risk based Internal Audit  IT Security  Operational Risk  Operations Risk  IT AssuranceSERVICES  ICAAP  Forensic services  IT Governance Operational Risk Governance Other Risks  Process reviews  Corporate Governance  Business/Strategic Risk  Policy/ Process Review  Business Strategic risk  Reputation Risk  Process Improvement  Fraud Risk  Vendor/ Outsourcing Risk  Compliance Risk  Forensic Accounting  Contractual Risk  Insurance Risk Training Recruitment  Banking – E Learning  Corporate Training  Independent Directors for Corporates  Regular Risk Management Training  Senior level industry professionals  Online Training material  Full Time Risk Professionals  Workshops / Events  Part time Risk Professionals  AML-KYC/ ISO Standards 5
  • 6. Vendor Management- Context Benefits Vs Risks Practices Vendor management plays a big  Global Sourcing role in Supply Chain efficiency  Benefit: Lower procurement cost  Risks: Supply disruptions, Longer & uncertain lead times, Exchange rate and Increasingly companies have to security concerns adjust current domestic strategies  Outsourcing Non-core Functions to accommodate global needs  Benefits: Reduced cost and improved service levels  Risks: Less flexibility and poor quality/yield Several factors impact the chance at supply source of success in Global Sourcing  Supply Consolidation  Benefits: Economies of scale and strong Consider cost and risk in vendor strategic supply partnerships management  Risks: Higher dependency on single source and bankruptcy issues  JIT/Lean Approach Monitor supplier performance  Benefits: Lower inventory cost  Risk: Even small disruptions can have major impacts on production 6
  • 7. Vendor Risks - Analysis Geo-political Risk Reputational Risk Business Continuity Risk Supply Chain Risk Assessment Non compliance with laws Operations Disruption Economic Analysis- Debt vs. GDP Public enforcement action Lack of robust BCP / DRP Political Environment Class action law suits Unsatisfactory performance Potential Financial Loss Negative publicity Absence of multiple vendor availability Vendor Risk Mitigation Task List Operational Risk Compliance Risk - Ensure vendor is complying with laws - Periodically analyzing its financial condition - Performing on-site quality assurance reviews Operational System failure Consumer protection laws - Regularly review metrics for SLA’s - Review customer complaints for services - Conduct anonymous testing Service Delivery interruption Third part oversight failure - Assessing contract terms compliance - Testing business contingency planning - Evaluate adequacy of training to employees Natural hazard Insurance Restitution/Civil money penalty - Periodic meeting s to review contract performance and operational issues Civil penalties Fixed duration binding contracts 7
  • 8. High Risk Vendor Categories Core Processors  ATM Networks Internet Banking/ Bill  Network Security Providers Payment/ Cash Management/  Web Site/Email Hosts Etc Providers  CRM Providers Credit/Debit Card Processors  Payroll Processors Cheque Printers  And the list is endless. Statement Printers Network Security Consultants 8
  • 9. Vendor Risk Management Framework Planning/Risk Vendor Due Risk Measurement Assessment Diligence and Control Cost Benefit Analysis Pre-Contract Network & Desktop SecurityBusiness case of outsourcing 3rd Party experience Personnel Control Security with Risk Assessment Client Confidentiality Regulatory & Process Referrals, qualifications Agreement and/or Privacy Compliance Policy HR Policies - Background Data security and member Checks, Employee confidentiality Confidentiality Info Security Policies - Business resumption or Physical Security, contingency planning Environmental Controls 9
  • 10. Benefits of Vendor / 3rd party Risk Management Meet regulatory requirements with respect to vendor risk management Actually derive business value from third party relationships as reflected in the business case Gain insight into risk exposure through a comprehensive risk rank score for each third-party within your ecosystem Develop a foundation for risk mitigation tools, controls, and other compliance efforts Mitigate risk by targeting operationally material third-parties for appropriate and proactive monitoring and assessments Protect your brand and corporate reputation 10
  • 11. Vendor Risk Management – Overview & Impact Key Risks1 Loss of key staff or technology infrastructure Vendor Non- compliance Risks Adverse changes in law and government affecting the2 company’s business model Loss of market share or revenue through competition3 or Regulation Introduction of competing products and technologies4 •Responding to these ERM risks requires a robust by other companies vendor management program. Managing risk inherited5 Inability to attract and retain key employees from vendors is an important component of this. Failure to develop global management and information6 Systems •Associating with inappropriate vendors may result in Exposure to litigation related to the company’s additional unforeseen risks such as wasted capital,7 products/services product losses and reputation risks. Deficient products/services provided resulting in loss of8 Reputation Inability to react to changes in overseas legal,9 economic or regulatory environment •Any lapse in controls at 3rd party service provider could potentially defeat the purpose of an effective in- Increased pricing pressure from competitors and/or house ERM.10 customers 11
  • 12. Value PropositionVendor Risk Management - Objectives Components Internal Process Objectives Financial Recovery Governance Partner Education Enhancement How to define the objectives? Governance structures and Program Structure and Goals Vendor Relationships compliance programs Determine Risk Factors & Tolerance 12
  • 13. Value PropositionVendor Risk Management - Approach Components High Level Risk Assessment Approach Vendor Spend Further Data Analysis Spend Analysis Risk Assessment Control Review Proactive Forensic Analysis Contract Review Sales & Use Tax IT Analysis Further Analysis Recovery Opportunity Recovery Sustainability, Financial Stability Manual Contract Review Identify vendor risk factors Evaluate vendor risk factors Contracts Evaluation Compliance Reviews 13
  • 14. Risks Associated with Outsourcing Operational Risk-The operational risks arise because the intermediary loses direct control over the activities and the processes, procedures, systems and people engaged in these activities. Therefore, it fails to exercise due care and diligence if the activity / service falls short of the regulatory standards. Reputational Risk- arise from failure by the third party to deliver as per regulatory standards which may invite regulatory actions. Legal risks emanate from the failure to enforce the contractual obligations particularly when the contractual relationship is not redefined with every change in basket of activities outsourced or the way these are discharged. Other circumstances risk like Country Risk arise when activities are outsourced to off shore centers/ foreign company. Concentration and systemic risk if a large number of market intermediaries rely upon one or a few third parties for the same activity. 14
  • 15. Principles To Be Followed While Outsourcing (Cont’d) I. A comprehensive policy to guide - whether and how activities can be appropriately outsourced. The board of directors / equivalent body shall have the responsibility for the outsourcing policy and all activities carried under policy. II. A comprehensive outsourcing risk management program to address the outsourced activities and the relationship with the third party.  Regular reviews by internal or external auditors of the outsourcing policies, risk management system and requirements of the regulator should be mandated.  Intermediary should at least on an annual basis, review the financial and operational capabilities of the third party in order to assess its ability to continue to meet its outsourcing obligations 15
  • 16. Principles To Be Followed While Outsourcing III. The intermediary should ensure that outsourcing arrangements neither diminish its ability to fulfill its obligations to customers and regulators. IV. Due diligence(Financial soundness , compatibility with objective of intermediary, third party business reputation etc.) in selecting the third party. V. Outsourcing relationships should be governed by written contracts / agreements . All material aspects should be clearly described like  The rights, responsibilities and expectations of the parties to the contract  Client confidentiality issues  Termination procedures, etc. VI. Establish and maintain contingency plans, including a plan for disaster recovery and periodic testing of backup facilities. 16
  • 17. Vendor Risk Management – GRC Software Objectives Value Proposition Ability to perform Structured and Eliminating current Dashboards/Reports Objective process-oriented process Assessments approach inefficiencies •Create consolidated Reports and Dashboards at an organization level •Quantify and objectively •Create a structured, formal •Consolidation efforts are evaluate Vendor Risk approach to assess , manual, tedious and subject document and evaluate to error •Utilize the reporting to Vendor Risk provide Gap and Non •Develop a Questionnaire Compliance. Help to based approach to evaluate •Lacks capabilities such as prioritize areas that needs Vendor Risk •Implement workflow based version control, log attention system to move across the maintenance , historical various stages of evaluation trend analysis 17
  • 18. Value PropositionVendor Risk Management - GRC Tool Solution Components Map Vendors and related Map Services and related Evaluate Vendors for attributes( ID , Risk , Email Id) attributes New/Existing services ( Service Risk, Description) Tool collates response from all Send RFP template to selected Map RFP template for a service Vendors in interactive reports set of Vendors in the tool Based on Responses , add Tool generates reports Based on Overall Risk findings for Vendor responses displaying the Outsourcing select/reject a Vendor Risk rating (Service Risk * Finding Score) Outsourcing Risk Reports Vendor Compliance Management 18
  • 19. GRC Management SolutionNIIT technologies and RiskPro offer a Unique Risk Management solution on cloud wherein NIIT provides the best inthe breed Application platform and RiskPro brings best in class integrated risk management consulting services Platform Differentiators Risk Expertise Cloud hosting model  High performance business results  No CAPEX, Infrastructure Investment  Improved portfolio optimization  No ongoing application/infrastructure  Enhancing organization’s ability for maintenance cost effective utilization of risk capital  Unique Delivery model Extremely Fast Implementation  Highly experienced team of risk  Out of the box implementation in 2-3 professionals with plethora of risk domain weeks time knowledge and business solutions  Highly configurable and flexible platform  Customized solutions as per client’s needs  Market Differentiators Credibility  Premier risk consulting firm serving top  Platform users include Cognizant , RBS , corporates/PSU’s as preferred knowledge Fidelity , NIIT Technologies etc. partners  High CSAT ratings from existing Customers  Increasing market penetration combined with unique value proposition in risk System Integration Capabilities consulting space  Services around solution implementation  Risk Management Capability /Application and Infrastructure support  Quick client assessment and delivery  Industry packaged solution using domain proposal across ERM expertise from NIIT’S vertical teams.  Multi industry and functional domain 19 solutions
  • 20. Vendor Risk / Third-party Assurance Building confident & secure third-party relationships Used by • Assurance Management • Third-Party Risk Teams • Centralized and definitive vendor service catalog and secure vendor documentation • Custom questionnaire templates and scoring capabilities • Automated questionnaire assessments and third-party response submission workflow • Custom Finding Templates and remediation tools - analyst review • Proactive notification and collaboration support • Increased management visibility • Robust custom reporting tools 20
  • 21. Riskpro Clients Our Clients *Any trademarks or logos used throughout this presentation are the property of their respective owners 21
  • 22. Team Experiences Our Experiences Our team members have worked at world class Companies *Any trademarks or logos used throughout this presentation are the property of their respective owners 22
  • 23. RESUMES – Our team Credentials  Co-Founder - Riskpro  CA, CPA, MBA-Finance (USA), FRM (GARP) Manoj Jain  Over 10 years international experience – 6 years in Bahrain and 4 years USA  15 years exp in risk management consulting and internal audits, Specialization in Operational Risk, Basel II, Sox and Control design  Worked for Ernst & Young (Bahrain), Arab Investment Company (Bahrain), Navigant Consulting(USA), Kotak Mahindra Bank (India) and Credit Suisse(India)  Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)  Co- Founder - Riskpro  CA (India), MBA (Netherlands), CIA (USA) Rahul Bhan  Over 15 years of extensive internal and external audit experience in India and abroad.  Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and Young Kuwait, Deloitte Netherlands and KPMG India.  Worked with clients in a wide variety of industries and countries including trading, retail and consumer goods, NGO, manufacturing and banking and finance. Major clients include banks, investment companies, manufacturing organizations, aviation etc. 23
  • 24. RESUMES - Our team Credentials  Co-Founder - Riskpro Casper Abraham  PGD (Electrical & Electronics & Computer Programming)  30 years of experience in Information & Communications Technology (ICT) Solutions for Retail, Garments, Manufacturing, Services Industries.  Has created Companies, Divisions, Products, Brands, Teams & Markets.  Consulting in Business, Technology, Marketing & Sales & Strategic Planning.  Advisory, Training, Workshops & Implementation in Systems Thinking, Systems Modeling & Balanced Scorecard  Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA,  Sr Vice President – Risk Management MBA, PDFM,NSE-NCFM, PMP, CSSGB,ISO 9001:2000 I.A,GARP-FBR, ITILV3,CPP-BPM Hemant Seigell   Professional with 17 years of rich experience into diverse Consumer finance/ Lending operations ,Risk Management,BPMS, Consumer Banking, NBFC, Management Consulting & Housing finance in BFSI industry having successfully led key business strategic engagements across multi-product environment in APAC, Australia and US regions.  Worked with GE, ABN AMRO Bank, Citigroup, Accenture, Deutsche Postbank  Highly skilled and expert Trainer in Risk areas across Credit, Fraud, Operational, Corporate Risk management.  Specializes in Fraud Control, AML/KYC Compliance ,QA ,ERM and Regulatory governance. 24
  • 25. RESUMES - Our team Credentials  Head - Insurance Risk Advisory services  B.sc, Associate of Indian Institute of Insurance Licensed Category A Insurance surveyor R. Gupta   26 years of experience in Insurance advisory services, Loss adjusting for large corporates,Claims management.  Has assessed more than 4500 high value insurance claims across various industry sectors.  Risk management inspection  Valuations of fixed assets for insurance purpose.  Head - Human Capital Management Nilesh Bhatia  Chartered Accountant, Lead Assessor ISO 9000, Six Sigma Trained, Trained on Situational Leadership, Trained on interviewing skills and Whole Message Model.  Over two decades of international, multi-cultural experience in finance and human resources viz. internal audit, accounting operations, accounting process review & re-designing, risk management, business solutioning, six sigma projects, talent acquisition, talent retention, organization design/redesigning, compensation and appraisal processing, employee and customer satisfaction surveys, knowledge management and finance services.  Worked with Citicorp/MGF, India Glycol, Delphi, American Express India, American Express USA, Fidelity International and Macquarie Global Finance Services India. 25
  • 26. RESUMES - Our team Credentials  Head – Taxation Risk Advisory Rajesh Jhalani  B.Com, FCA  Senior Partner with 48 year old Delhi based Chartered Accountant firm, Mehrotra and Mehrotra  Over 19 years of experience in the field of Audit, Taxation, Company law matters.  Major clients served are NTPC, BHEL, Bank of India, PNB, Airport Authority of India etc. President – Banking & Financial Services  A senior researcher in Applied Mathematics leading to Ph.D after MSc (Mathematics), Sivaramakrishnan CWA, CAIIB  Combined experience of 25+ years in corporate banking, risk management, international trade finance, development of risk rating models, project finance, credit monitoring and NPA management  Since 2006 conducting open / in-house training on the above domains to all Top public/ new and old private sector banks, top MNC banks (India and abroad), leading NBFCs and corporates in manufacturing and financial services space; Worked on IFC (World Bank) funded projects for MSMEs in India and abroad  Worked for Bank of Baroda and ICICI Bank – bestowed Top Performer Award continuously two years during his tenure; widely travelled abroad for business relations, seminars, offering training, investor meetings, NYSE listing and for processes involving establishment of representative Office in USA 26
  • 27. RESUMES - Our team Credentials Executive Vice President – Risk Management ( Banking & Financial Services)  A hands-on banking professional {BSc (Mathematics), CAIIB} with considerable domestic and international experience Kashi Banerjee  An aggregate experience of 24+ years across industry, mainly BFSI in several functional areas including Retail and Commercial Banking, Corporate Lending, team member of the Business Process Re-Engineering project (BPR); conceptualizing and setting up shared services centres for centralized operations for the Bank in India.  Management through ERM framework overseeing all key areas of the business through various Operational Risk tools like KRI / RCSA matrices. Managing of major project implementation of Basel II and Compliance risk framework  Directing, reviewing and advising Board of Directors on various compliance issues and representing the bank to the Central Bank regulatory offices.  Worked for ANZ Grindlays Bank, Standard Chartered, Bahraini Saudi Bank and Dubai Holdings ( subsidiary) Consultant – Information Security & IT Governance Anjay Agarwal  LLB, CA, CISA, CWA, CS, CFE and others  Over 15 years of experience in the field of Audit, Taxation, Investigations.  Specializing in the field of Systems Audit, Cybrex Audit, Computer Crime Investigations, IS Forensics  International Committee Member of Governmental and Regulatory Agencies Board and Academic Relations Committee of ISACA, USA 27
  • 28. RESUMES - Our team Credentials Executive Vice President – Risk Management ( Banking & Financial Services) Vijayan Govindarajan  Professional Risk Manager with considerable domestic and international experience  An aggregate experience of 30 + years across industry, mainly Banking in several functional areas including Wholesale Credit Risk, Operational Risk, Trade Finance , Retail Banking and Islamic Financial Services.  Track record of setting up of excellence in the set-up, and management of credit and operational risk, compliance and credit administration functions in retail, commercial , Islamic Banking and offshore banking entities in the Middle East.  Key strength includes Corporate Credits, Risk Management in IT, implementation of Risk Management module in core banking Bank’s Policies, procedures, Country Risk. Played an active role in 3 core banking software implementations  Worked for a Private Sector Bank in India, ABN AMRO Bank, Bahrain, Bank Muscat Bahrain and BMI Bank Bahrain as AGM Risk Management.  Specialist Risk Consultant – ERP & IT Compliance Gourav Ladha  SAP Certified, MBA (Finance), SAP Security trained (from SAP India), SAP GRC Access Controls trained (from SAP India)  Over 7 years of experience working in the area of ERP/IT Risk advisory, primarily focusing on SAP, for ‘Fortune 500’ clients in around 8 countries including US, UK, UAE, Hong Kong, etc  Specializes in SAP Risk & Controls Advisory, SAP Business Process Controls Audit, SAP Security & Segregation of Duties Control Audit, ERP Trainings,  Strong Industry experiences ranging from Beverages, Insurance, Energy, FMCG, Pharmaceutical, Retail, Telecommunication to IT Services  Worked for risk advisory teams of reputed organizations like Ernst & Young, EXL Services 28
  • 29. RESUMES - Our team Credentials  Vice President & Head – IT Risk Advisory Ravikiran Bhandari  Over 14+ Years of Experience in Information Security and Risk Management & CISM certified  Headed the Global Information Security team of Daimler (Mercedes-Benz) Worldwide at Bangalore for 9 years, previously worked at organization like Wipro, Bangalore Labs  Multi-sector experience including Banking, Insurance, Finance, Energy, Manufacturing, Retail, Hi-Tech & Telecom, and Automobile  Well known Ethical hacker: Was featured in BusinessWorld Magazine in an article about leading ethical hackers in India and published several articles in Print and Online Media  Rich experience in Information Security Audits across Corporations, 3rd Party Suppliers, Joint Ventures across several countries in the world including US, UK, China, Germany Vice President – Legal Risk Advisory Aashish Shrivastav   B.B.A. LL.B. (Hons.)  About half a decade experience in legal services to client’s with respect to Contract and Commercial Laws, Joint Ventures, Inbound & Outbound Investments, Private Equity Investment Transactions, Real Estate & Infrastructure, Energy and General Corporate.  Have advised various social enterprises and start ups in setting up business in India.  Worked for the leading law firms of India such as FoxMandal Little. 29
  • 30. RESUMES - Our team Credentials  Vice President – Riskpro India Phanindra Prakash  FCA [India], ACMA [India], CFE [USA], CertIFRS [UK]  Over 16 years of extensive consulting experience which includes financial & systems audit, process transformation, implementation of internal controls, SOX compliance, fraud audits & due diligence, US-India taxation  Engaged in consulting roles as trusted advisor to finance, internal audit and information technology executives of multiple Fortune 1000 companies with project sites in US, Canada, Europe & Asia  Worked with E&Y and Deloitte Consulting in USA  Some of the major clients served internationally are GE Capital, UBS, McKesson, Eaton, Imation, Albertsons,  EVP and Head – Telecom Risk Advisory  M.Tech, IIT Kharagpur, India; IES; Doctoral study, research and teaching in Linkpoing University/Sweden; Lead Auditor (BVQI). Asok Sit  Over 30 years on International experience in networks and mobile Handsets from top global companies /institutes like ISRO, Ericsson, Nokia, Nokia Siemens Networks and based mostly in its head quarter locations in India, EU, USA.  Expertise: Setting up capability, behaviour, culture in turning Risk, Quality, Innovation for competitive advantage, customer delight and sustainability; key skill sets are Engagement, Handholding, Coaching, Mentoring and lot of best practices, benchmarking/standards like CMMI, TL9000, Six Sigma, ISO, SAS 70 etc. 30
  • 31. RESUMES - PARTNERSHIPS  Specialist Risk Consultant – Business ContinuityAndrew Hiles  Founder and 15-year Chairman of Survive, the first international user group for Business Continuity professionals  Founding director and first Fellow of the Business Continuity Institute  Over 25 years international consulting expertise in Risk, Crisis, Emergency, Incident, and Business Continuity and ICT Disaster Recovery Management  Multi-sector experience including Banking, Insurance, Finance, Oil, Gas, Energy, Manufacturing, Retail, Hi-Tech & Telecom  Western Press Award for services to business, 1994; BCI/CIR nomination for lifetime achievement in BC, 1999, London; inducted into BC Hall of Fame by CPM magazine, 2004, Washington DC.  Specialist Risk Consultant – Enterprise Risk ManagementChris E. Mandel  Highly skilled risk and insurance professional with 25 years of experience designing, developing and implementing large, global corporate risk management programs for Fortune 500 firms.  Principal Consultant and Founder - Excellence in Risk Management, LLC. (Texas, USA) Co- founder and EVP, Professional Services, rPM3 Solutions, LLC (Maryland, USA).  Past experiences include Head of Global Risk Management for USAA, PepsiCo/Tricon Global and American National Red Cross  Additional risk and insurance experience at Verizon Corp,. Marsh USA and Liberty Mutual Insurance Co.  2004 Risk Manager of the Year – 2007 recipient of the Alexander Hamilton Award for “Excellence in ERM” (at USAA) – former President, Risk and Insurance Management Society, Inc. 31
  • 32. RESUMES - Advisors Credentials  Founder partner of Mehrotra and Mehrotra, a 48 year old CA firm in India Mr. MP Mehrorta  B.Com, FCA, LLB  Over 48 years of experience in audits, taxation, legal matters, loan syndication etc.  Trustee of Cochin Port Trust, Member of Task Force for MOUs, Ministry of Heavy Industries & Public Enterprises, Govt. of India, Ex- Member of Central Board of Trustees, Employees’ Provident Fund Organisation (EPFO), Ministry of Labour, Govt. of India, New Delhi.  Ex - Director, Canara Bank  Practicing chartered accountant in Delhi  CA, ICWA Mr. PK Gupta  Over 35 years of professional experience.  Trustee, Kargil Shaheed Smarak Samiti  Hon. Treasurer, World Academy of Spiritual Sciences (WASS).  Panel Arbitrator, International Centre for Alternative Dispute Resolution  Arbitrator, Cement Corporation of India  Arbitrator, Bombay Stock Exchange Limited  Arbitrator, Central Depository Services (India) Limited  Arbitrator’s Panel of Indian Council of Arbitration 32
  • 33. Key Contacts Corporate Mumbai Delhi Bangalore Riskpro India Manoj Jain Rahul Bhan Casper Abraham Ventures (P) Limited Director Director Director M- 98337 67114 M- 99680 05042 M- 98450 61870 manoj.jain@riskpro.in rahul.bhan@riskpro.in casper.abraham@riskpro.in info@riskpro.in www.riskpro.in Sivaramakrishnan Hemant Seigell Vijayan Govindarajan President – Banking & FS SVP – Risk Management EVP – Risk Management C 561, Defence colony M- 98690 19311 M- 99536 97905 M- 99166 63652 New Delhi 110024 smaran.iyer@riskpro.in hemant.seigell@riskpro.in vijayan.govindarajan@riskpro.in Ahmedabad Pune Kolkata Gurgaon Maulik Manakiwala M.L. Jain Kashi Banerjee Nilesh Bhatia Associate Firm Principal – Strategy Risk EVP – Risk Management Head – Human Capital Mgt. M – 98256 40046 M- 98220 11987 M- 98304 75375 M- 98182 93434 mljain@riskpro.in kashi.banerjee@riskpro.in nilesh.bhatia@riskpro.in Gourav Ladha Sap Risk Advisory M- 97129 52955 Salem Ghaziabad Agra Hyderabad Chandrasekeran R Gupta Alok Kumar Agarwal Phanindra Prakash Recruitment franchisee Head – Insurance Risk Associate Firm Member Firm M – 94435 99132 M- 98101 07387 M- 99971 65253 M- 95500 61616Copyright- © 2012 Riskpro ,India .All rights reserved. 33
  • 34. Key Contacts (Continued) Corporate Bangalore Gurgaon Riskpro India Ravikiran Bhandari Asok Sit Ventures (P) Limited VP – IT Risk Advisory M- 99001 69562 EVP, Head – Telecom Risk Advisory ravikiran.bhandari@riskpro.in M- 98105 03463 info@riskpro.in www.riskpro.in asok.sit@riskpro.in C 561, Defence colony New Delhi 110024Copyright- © 2012 Riskpro ,India .All rights reserved. 34

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