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  2. 2. SITUATION 1 Two Siblings fighting for a piece of toy.
  3. 3. Situation 2 Boy: Father, I want a new pair of Shoes. Father: Sorry Dear, Its not possible, at least now, as it’s the month end. Boy: Don’t make lame excuses. Yesterday u got a new shirt for yourself. Father: But I was given allowance for it. Son: When your boss can give you money at month end for buying a shirt, then why can’t you give me money? Father: SHUT UP…GO and DO YOUR WORK.
  4. 4. SITUATION 3 Girl: Mom, today I have a party so will be back only by 11 P.M. Mom: What…11P.M.? You know you are not allowed to attend late night parties. Girl: Father, please ask mother to allow me to attend the party. Father: Sorry Dear, but your mother is right. Girl: U BOTH ARE CHEATERS.YOU ALLOW YOUR SON TO ATTEND LATE NIGHT PARTIES BUT DON’T ALLOW ME TO ATTEND THE PARTIES. I HATE YOU!
  5. 5. SITUATION 4 Wife: Lets go for the shopping today….I have to buy a sari, a new neckpiece, few utensils and one shirt for you. Husband: No, I don’t want to go for shopping. i m feeling so tired so today I will have some rest. Wife: I KNEW THIS.WHENEVER I TALK OF SHOPPING, YOU START FEELING TIRED.BUT IF I SAY LET’S GO AND MEET YOUR MOTHER THEN YOUR TIREDNESS WILL DISAPPEAR.RIGHT…?
  6. 6. FEELINGS ASSOCIATED WITH WORD CONFLICT Discomfort Frustration Pain Anger Sadness
  7. 7. What is CONFLICT?A state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash..
  8. 8. TYPES OF CONFLICTSo Intra-Personal Conflictso Inter-Personal Conflictso Intra-Group Conflictso Inter-Group Conflicts
  9. 9. IS CONFLICT ALWAYS BAD?o If the result of a conflict is positive, Conflict is considered to be good and is called Functional Conflict.o If the result of the conflict is negative, conflict is considered to be bad and, hence, called as Dysfunctional Conflict.
  10. 10. CAUSES OF CONLICT1. Perceived Breach of Trust and Faith between the Individuals.
  11. 11. 2. Unresolved Agreements
  12. 12. 3. Absence of Proper Communication
  13. 13. 4. Ego Problems
  14. 14. 5. Limited resources6. Security
  15. 15. 7. Differences in Acquired Values
  16. 16. Stages of conflict Latent conflict Perceived conflict Felt conflict Manifest conflict
  17. 17. Approaches to conflict resolution Accommodating Compromising Collaborating Competing
  18. 18. Strategies of conflict resolution Collaborating - cooperating with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win).  Fundamental premise: Teamwork and cooperation help everyone achieve their goals while also maintaining relationships Strategic philosophy: The process of working through differences will lead to creative solutions that will satisfy both parties concerns When to use: When there is a high level of trust When you dont want to have full responsibility Drawbacks: The process takes lots of time and energy Some may take advantage of other peoples trust and openness
  19. 19.  Compromising - attempting to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but completely satisfactory to neither. You bend, I bend Fundamental premise: Winning something while losing a little is OK Strategic philosophy: Both ends are placed against the middle in an attempt to serve the "common good" while ensuring each person can maintain something of their original position When to use: When people of equal status are equally committed to goals When time can be saved by reaching intermediate settlements on individual parts of complex issues Drawbacks: Important values and long-term objectives can be derailed in the process May not work if initial demands are too great
  20. 20.  Accommodating - allowing the other party to satisfy their concerns while neglecting your own. I lose, you win Fundamental premise: Working toward a common purpose is more important than any of the peripheral concerns; Strategic philosophy: Appease others by downplaying conflict, thus protecting the relationship When to use: When an issue is not as important to you as it is to the other person When you realize you are wrong Drawbacks: Ones own ideas dont get attention Credibility and influence can be lost
  21. 21.  Competing - using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with. I win, you lose Fundamental premise: Associates "winning" a conflict with competition Strategic philosophy: When goals are extremely important, one must sometimes use power to win When to use: When you know you are right When time is short and a quick decision is needed Drawbacks: Can escalate conflict Losers may retaliate
  22. 22.  Avoiding - not paying attention to the conflict and not taking any action to resolve it. No winners, no losers Fundamental premise: This isnt the right time or place to address this issue Strategic philosophy: Avoids conflict by withdrawing, sidestepping, or postponing When to use: When the conflict is small and relationships are at stake When more information is needed Drawbacks: Important decisions may be made by default Postponing may make matters worse