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Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
Reference.Aditro Relief To Recession
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Reference.Aditro Relief To Recession

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Aditros sales pitch for Nordic Countries to overcome the Recession

Aditros sales pitch for Nordic Countries to overcome the Recession

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  • Talking Points: Financial issues Logistics is a rather capital intense business that demands investments in  both fixed assets such as locations and equipment as well as on-going and operational  investments in staffing and IT. By utilizing Aditro Logistics as an outsourcing partner the majority of the fixed costs turn into variable – and at the same time the total cost decreases with an average of more than 10 percent Warehouse You only pay for usage which not only make financial sense pallet by pallet but also creates an awareness of the cost drivers and visualizes slow- and non-movers in a clear way which further reduces the stock levels and thereby cost. Transport By utilizing Aditros strenght as  a large buyer of transports our customers can have transport prices that would not have been possible for our clients on their own. Even more so if our clients can use our consolidated transports to the retail trade, which are not only maybe the most cost effective and quality assured way to distribute, but also provides a streamlined and efficient order handling process. Core business Aditro Logistics is not only taking care of the basic logistic process, i.e. warehousing and transportation. But by using Aditro a lot of tasks that companies not always think of as logistics are solved in a very efficient way. Examples includes closely related areas like return handling and customs services, as well as general areas like staffing and IT solutions (which also includes EDI with external parties such as major customers, payment handling etc.). Many of our clients only have a small organization in the Nordics, but a lot of logistic processes, for example Valora (Heinz, Quaker etc.), Red Bull, Lindt and so on.   Flexibility By using Aditro our clients gets a flexibility in their logistics handling that makes their whole organization more agile and open for new ways to improve their result, regardless if its a recession or not. And the flexibility not only regards the volumes (pay for usage etc.) but also in geographical terms where our solutions can provide central warehouses combined with local depots which further increases the service levels towards their customers. Same thing comes to expansion of assortment where our multi-client layout and set-up allows efficient handling also of non-standardized products, including marketing material.
  • Talking points: By outsourcing your Customer Service you will gain cost efficiency and; Be able to reduce costs on resource management, labour, space, etc. Get control over your fixed costs Release your working capital and reduce indirect costs Be able to develop your customer interactions to gain higher quality and increase customer value by the experience and knowledge from you vendor Create Life Time Value in your Customer Base Flexibility during times of Business Development and structural changes Scalability (faster scale-up or scale-down capability) Operational Excellence – Model Site> “ Our methodology conducts 20% higher performance” By outsourcing your Customer Service to Aditro you will strengthen your ability to focus on your core business without taking any risks of lacking quality and performance excellence in your Customer Service and benefit from: Increased cost efficiency with 20% Drive continuous improvement Increased Customer Satisfaction Customer evidence? By outsourcing their Customer Service to Aditro, our clients has experienced reduction of total cost with 20% due to; Lower cost trough scalability and performance excellence  “Model Site” Call volume prevention Self Service solutions (phone, web) Improved processes by streamlining workflows Increased number of First Time Fix Decreased AHT Implement Front end application
  • Transcript

    • 1. Relieve the pain from recession
    • 2. Too much Too little <ul><li>Inefficiency in your processes </li></ul><ul><li>Capital tied to your operations </li></ul><ul><li>Operational costs </li></ul><ul><li>People doing wrong things </li></ul><ul><li>.................................... </li></ul><ul><li>.................................... </li></ul><ul><li>.................................... </li></ul><ul><li>.................................... </li></ul><ul><li>Flexibility </li></ul><ul><li>Time and money to put on development </li></ul><ul><li>Skills and expertise </li></ul><ul><li>Profitability </li></ul><ul><li>........................................................ </li></ul><ul><li>........................................................ </li></ul><ul><li>........................................................ </li></ul><ul><li>........................................................ </li></ul>Your symptoms?
    • 3. Get relief from the effects of the ongoing economic decline and be better prepared for the coming upturn.
    • 4. Use our expertise to diagnose the pain Use our tools and methods to improve your condition to deal with the changing marketplace
    • 5. Aditro offers you <ul><li>An opportunity to lower your operational costs </li></ul><ul><li>Operational excellence that lets you put your focus where it matters </li></ul><ul><li>Flexibility over your business processes </li></ul>
    • 6. Lower the pain from operational costs Business Process Outsourcing • Outsourcing can lower the overhead on your business processes by as much as 15% to 30% • Aditro economies of scale provides a cost efficient service platform • Lower your fixed costs Consulting • Our process transformation expertise can make your operations more efficient • Align your functional strategies and structures to your business goals Software • Use our software solutions to increase your process automation • Take advantage of Software As Service (SaaS) and ASP models ADITRO CAN
    • 7. ” ” “ We’ve increased the efficiency in our payroll administration by 55% – and made our work more fulfilling in the process.” Cecilia Wikström, HR system manager City of Helsingborg   “ We’ll cut costs, save time and improve our quality by outsourcing our order scanning. This will also mean that we can handle more cancellations, enabling us to improve the service to our customers.” Åsa Lorentzson, Service Director at Homeenter AB.   “ We cut our costs for HR and payroll with 50 percent by developing uniformed processes for all our companies.” Anders Holm, IT manager, Scania’s HR unit
    • 8. A focus on operational excellence Continuous Improvement methodology • We use proven methodologies to improve our operations, you reap the benefits Business Process expertise • Broad consulting expertise at your disposal • Real life expertise for your business operations from Aditro’s BPO • Nordic-wide talent pool Nordic BPO provider • Aditro can take care of your business processes • Services cover HRM, Financial management, customer services and logistics processes and combinations of these ADITRO CAN GIVE YOU
    • 9. ” ” “ Customer care is not our core business – but it is for Aditro. That is why we now can have a more professional and efficient customer services function.” Jørli Birk, Director of Customer Care and Credit. Telia Sonera   “ An effective logistical set up is crucial for success in e-commerce. We have chosen to team up with a contract logistics provider in order to free internal resources for other areas such as sales, marketing and product sourcing. Aditro provides the flexibility and scalability that we need.” Mikael Olander, CEO, CDON.COM  
    • 10. Business processes flexibility Business Process Outsourcing • Scalability with changing volumes • Headcount optimization Access to the expertise you need • Broad consulting expertise at your disposal focusing on your business processes • Aditro can also be your trusted advisor Present where you are • Whether you are located in Finland, Sweden, Norway or Denmark or at Pan Nordic level, Aditro has the resources in place to support your business ADITRO CAN GIVE YOU
    • 11. “ Aditro’s HR Manager service helped our organization in a situation where we needed to put extra attention into one strategic focus area in HR. With this service we were able to get an experienced HR professional into our organization, who could focus on this specific assignment. As a result, we came up with and implemented a broad range of measures in support of internal mobility and talent management.” Ulla Åkesdotter-Molin, Director, TietoEnator HR Centre “ We’ve outsourced our entire customer service and administration to Aditro. That gives us the flexibility to handle customer interaction in a fast, professional way.” Gustaf Cronquist, Head of Customer services, Canal Digital
    • 12. Remedies Aditro Financials Aditro Human Resources Aditro Customer Services Aditro Logistics
    • 13. THE REMEDY |  ADITRO HUMAN RESOURCE MANAGEMENT Let us help with your HRM pain More: Flexibility and scalability as your business requires Lower: Operational costs Better: Focus on your core business Improved: Operational Excellence
    • 14. THE REMEDY |  ADITRO HUMAN RESOURCE MANAGEMENT Financial Pain • Lower costs on your HRM processes Our payroll and HR study shows that the differences in efficiency in payroll within the same industry sector may be three or even fourfold. In many larger organizations it’s possible to cut the expenses by 25 % <ul><li>Focus concerns </li></ul><ul><li>• Aditro can provide best practices in Business support processes such as HRM </li></ul><ul><li>• We take care of your HRM processes and let you to put your focus on your core business </li></ul><ul><li>Aditro can provide HRM expertise across the Nordics to support you </li></ul><ul><li>Flexibility needs </li></ul><ul><li>• Scalability with changing volumes </li></ul><ul><li>• Access to subject matter experts when needed </li></ul><ul><li>Value-adding services are quickly and easily available </li></ul>Aditro offers relief from :
    • 15. Strategic HR: • Competence development and performance management • Workforce planning and acquisition Administrative and operative processes: • Employee lifecycle management • Payroll • Reporting and measurement • Time and attendance • Travel management THE REMEDY |  ADITRO HUMAN RESOURCE MANAGEMENT We’ll help you get stronger with Back to the prescriptions
    • 16. THE REMEDY |  ADITRO FINANCIALS Let us help with your financial management pain More: Flexibility and scalability as your business requires Lower: Operational costs Better: Focus on your core business Improved: Operational Excellence
    • 17. THE REMEDY |  ADITRO FINANCIALS Financial Pain • Reduce costs and reduce capital tied up in support processes • Less FTE’s through improved processes and higher efficiency • ASP services turn your fixed costs into variable • Reducing manual work through automation increases efficiency Focus concerns • Aditro can provide best practices in Business support processes such as Financial Management • We take care of your FM processes and let you focus on your core business Flexibility needs • Scalability with changing volumes • Access to subject matter experts when needed • Value-adding services are easily available Aditro offers relief from :
    • 18. Financial Management and ERP • Financial Management and decision support • ERP – Enterprise Resource Planning • Finance and Accounting • Purchase order to payment • Sales order to payment • Business Intelligence • Project Accounting • Budget and forecasting • Archiving • CRM – Customer Relationship Management Financial Accounting Outsourcing (FA BPO) • Procure-to-pay, record-to-report &amp; control and order-to-payments processes Information logistics • Scanning and archiving of invoices, forms and documents • Receiving and distributing digital forms and documents • Workflow services to improve digital document flow • Analyzing, designing and producing documents THE REMEDY |  ADITRO FINANCIALS We’ll help you get stronger with Back to the prescriptions
    • 19. More: Flexibility and scalability as your business requires Lower: Operational costs Better: Focus on your core business Improved: Operational Excellence THE REMEDY |  ADITRO LOGISTICS Let us help with your logistics pain
    • 20. Financial pain • Lower costs on your logistics chain • Turn your fixed logistics costs in variable costs • Increase awareness of logistics cost drivers • Optimize and lower transport costs Focus concerns • We provide continuous improvements on your logistics operations • We take care of your logistics and let you to put your focus on customers • Providing expertise on logistics area Flexibility needs • Scalability with changing volumes • Support for new market entries •“ On-demand logistics” • Value-adding services are easily available Aditro offers relief from: THE REMEDY |  ADITRO LOGISTICS
    • 21. THE REMEDY |  ADITRO LOGISTICS We’ll help you get stronger with Consumer logistics • Logistics services and volume distribution throughout Europe for online retailers • An integrated e-commerce solution providing a comprehensive platform for the entire delivery chain for distance sellers – order capture, order processing, logistics and distribution, customer queries, returns handling and payment processing Retail logistics • Central warehousing solutions and Nordic distribution for suppliers to the retail trade • Efficient cross-docking and consolidated shipments • Additional logistics services including repacking and relabeling, packing of expo stands and handling of sales and signage materials Industrial logistics • Integrated supply chain solutions for industrial companies, i.e. material planning, freight management and delivery scheduling, logistics operations and stock management, pre-assembly and kitting • Sequenced, just-in-time deliveries of components and pre-assembled parts for production lines of major industrial companies Back to the prescriptions
    • 22. THE REMEDY |  ADITRO CUSTOMER SERVICES Let us help with your customer service pain More: Flexibility and scalability as your business requires Lower: Operational costs Better: Focus on your core business Improved: Operational Excellence
    • 23. THE REMEDY |  ADITRO CUSTOMER SERVICES Financial worries • Reduce costs by 20% by outsourcing Customer Service to Aditro • Get control over your fixed costs, release your working capital and reduce indirect costs • Turn Customer service from cost center into revenue generating asset Focus concerns • Customer Service by Aditro means you will strengthen your ability to focus on your core business without any risks of quality and performance • Aditro will in turn drive continuous improvement and increase your Customer Satisfaction Flexibility needs • Scalability (faster scale-up or scale-down capability) • flexibility by blending the back-office tasks with the phone volume • Ability to adjust organizational structure in line with client needs • Maximize the Channel Strategy Aditro offers relief from :
    • 24. <ul><li>Proactive Customer Services – Increasing customer satisfaction and relationship value </li></ul><ul><li>• Avoid unnecessary inbound calls through proactive means such as: </li></ul><ul><ul><li>Welcome calls, service calls, anti-churn calls, soft collection, etc. </li></ul></ul><ul><li>• Create revenue opportunities in customer service </li></ul><ul><li>• Optimize customer service cost level </li></ul>Integrated solutions that further adds value: • Digital Customer Service • Telemarketing services • Technical Support Services • Integrated, channel independent Contact Center Platform • Best Practices in Customer Services THE REMEDY |  ADITRO CUSTOMER SERVICES We’ll help help you get stronger with Back to the prescriptions
    • 25. Help has never been so close

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