Benchmarking models for
different organizations
2014
Basic understandings
“Benchmarking is the process of comparing
one’s business processes and performance
metrics to industr...
1. Learning from best practices from any industry and incorporating
them for improvement
2. Helping an organization to und...
Different Models
Benchmarking Model at Xerox
A. Planning: Determining the subject to be benchmarked, identify the
relevant best practice an...
XEROX model
Reaping The Benefits
 Number of defects reduced by 78 per 100 machines.
 Service response time reduced by 27%.
 Defects...
Ford model
Lean Process model
 There are a variety of forms of waste
Defects
Overproduction
Waiting
Transportation
Inventory
Extra-processing
In...
Thank you
Benchmarking models
Benchmarking models
Benchmarking models
Benchmarking models
Benchmarking models
Benchmarking models
Upcoming SlideShare
Loading in...5
×

Benchmarking models

194

Published on

Benchmarking, models, Xerox 10 steps model

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
194
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Benchmarking models

  1. 1. Benchmarking models for different organizations 2014
  2. 2. Basic understandings “Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries.” Dimensions typically measured are quality, time, and cost. Improvements from learning mean doing things better, faster, and cheaper.”
  3. 3. 1. Learning from best practices from any industry and incorporating them for improvement 2. Helping an organization to understand its current performance 3. Encouraging for continuous improvement projects 4. Improved customer satisfaction 5. Improves competitiveness 6. Enhances productivity 7. Helps in thinking out of box 8. Stimulates motivation among the employees. Reasons for Benchmarking
  4. 4. Different Models
  5. 5. Benchmarking Model at Xerox A. Planning: Determining the subject to be benchmarked, identify the relevant best practice and develop most appropriate data collection technique. B. Analysis: Assess the strengths of competitors and compare Xerox’s performance with competitors. C. Integration: Establish necessary goals and integrate these goals into the company’s formal planning processes. D. Action: Implement action plans established and assess them periodically to determine whether the company is achieving its objectives. E. Maturity: Determine whether the company has attained a superior performance level.
  6. 6. XEROX model
  7. 7. Reaping The Benefits  Number of defects reduced by 78 per 100 machines.  Service response time reduced by 27%.  Defects in incoming parts reduced  Inventory costs reduced by two-thirds.  Marketing productivity increased by one-third.  Distribution productivity increased by 8-10%.  Errors in billing reduced from 8.3% to 3.5%.  Became the leader in the high-volume copier-duplicator.  Units improved sales from 152% to 328%.  During 1990s, Xerox, along with companies like Ford, AT&T, IBM, Motorola created the International Benchmarking Clearinghouse (IBC) to promote Benchmarking and guide companies across the world in benchmarking efforts.
  8. 8. Ford model
  9. 9. Lean Process model
  10. 10.  There are a variety of forms of waste Defects Overproduction Waiting Transportation Inventory Extra-processing Inefficient use of human potential  Solution Error proofing ("Poka -Yoke") Just-in-time production Built-in reliability Proper Implementation
  11. 11. Thank you
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×