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TQM Unit 7, VTU Syallabus
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TQM Unit 7, VTU Syallabus


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  • 1. Quality Management System
    Prof. Raghavendran.V
  • 2. QMS
    The International Organization for Standards (ISO) was founded in 1946 in Geneva, Switzerland. Its mandate is to promote the development of international standards to facilitate the exchange of goods & services worldwide. ISO is composed of 90+ countries, and US representative is American National Standards institute (ANSI)
  • 3. QMS
    ISO technical committee published international standards in the year 1987. The standards are adopted in almost all countries
  • 4. Benefits of ISO registration
    There are various reasons for implementing a quality that conforms to an ISO standard. The primary reason is that customers demand for compliance to a quality system. Other reasons are needed improvement in processes or systems and desire for global deployment of product & services
  • 5. Significant improvement needed
    Internal quality is measured by %of scrap, rework & nonconformance at final inspection.
    Production reliability as measured by the number of breakdowns/month, time dedicated to emergencies and % of downtime/shift.
    External quality is measured by the customers of acceptance
  • 6. ISO 9000 series of standards
    It is generic in scope. By design, the series can be tailored to fit any organization’s needs, whether it is large or small, a manufacturer or a service organization. It can be applied to construction, engineering, health care, legal and other professional services as well as the manufacturing of any form.
  • 7. ISO
    The three standards of the series are described briefly below,
    ISO 9000:2000, QMS – Fundamentals & Vocabulary: Establishes a starting point for understanding the standards and defines the fundamental terms and definition used in the ISO 9000 Family
  • 8. ISO
    ISO 9001:2000, QMS – Requirement: ISO 9001, ISO 9002 and ISO 9003 in the old standards were integrated in ISO 9001:2000. The ISO 9000:2000 standard is used to assess a firm’s ability to meet customer and applicable regulatory requirement and thereby address customer satisfaction.
  • 9. ISO
    ISO 9004:2000, Quality management systems– guidelines for performance improvements:The standard provides guidance for continual improvement of a firm’s quality management system to benefit all parties through sustained customer satisfaction.
  • 10. ISO
    ISO 9000 system is designed as a simple system that could be used by any industry, but specific industry have been developed quality systems and currently three quality systems are:
  • AS9100
    This systems is introduced for aerospace industry officially by the Society of Automotive Engineers in May 1997.
    This development was an attempt to unify the requirement of NASA, DOD, and FAA.
    In march 2001, the International Aerospace Quality Group (IAQG) aligned with ISO9001:2000.
  • 13. ISO/TL 16949
    This standard is entitled Quality Systems Automotive Suppliers-Particular Requirements for the application of ISO 9001.
    It harmonizes the supplier quality requirements of US auto makers and approved by Asian automakers.
  • 14. TL 9000
    It will consolidate the various quality system requirements within telecommunications industry, it has 5layers and they are
    ISO 9000 requirements
    TL 9000 requirements(hardware, software & services)
    TL 9000 measurements
  • 15. ISO 9001 Requirements
    The standard has 8 clauses and they are
    Normative references
    Quality management systems
    Management responsibility
    Resource management
    Product/service realization
    Measurement analysis & Improvement
    This is for the information only
    Requirements that organizations must meet
  • 16.
  • 17. ISO 9001
    Scope: The purpose of the standard is for the organization to demonstrate its ability to provide a product that meet customer & regulatory requirements and achieves customer satisfaction.
    Normative reference: QMS that provides concepts & definitions.
    Terms & Conditions: Every parameters are explained.
  • 18. ISO 9001
    Quality Management System (QMS)
    4.1 General requirement
    4.2 Documentation
    4.2.1 General
    4.2.2 Quality manual
    4.2.3 Control of documents
    4.2.4 Control of records
  • 19. ISO
    5 Management Responsibility
    5.1 Management Commitment
    5.2 Customers Focus
    5.3 Quality Policy
    5.4 Planning
    5.5 Responsibility, Authority & Communication
    5.5.1 Responsibility & Authority
    5.5.2 Management representative
    5.5.3 Internal communication
  • 20. ISO
    6 Resource Management
    6.1 Provision of resources
    6.2 Human resources
    6.3 Infrastructure
    6.4 Work environment
  • 21. ISO
    7 Product realization
    7.1 Planning of product
    7.2 Customer related process
    7.3 Design & Development
    7.4 Purchasing
    7.5 Production and service provision
    7.6 Control of monitoring & measuring devices
  • 22. ISO
    8 Measurement, Analysis & Improvement
    8.1 General
    8.2 Monitoring & measurement
    8.3 Control of nonconforming product
    8.4 Analysis of data
    8.5 Improvement
  • 23. Implementation
    Top management commitment
    Appoint the management representative
    Appoint an Implementation
    Time schedule
    Select Element owners
    Review the present System
    Write the documents
    Install the new system
    Internal Audit
    Management review
    Pre assessment
  • 24. Documentation
    Work instructions
    Document development
  • 25. Assignment Time: to be submitted by 16th Sept’11
    Write briefly about Internal Auditing?
    Explain the procedure of Registration of Quality system?
    Elaborate the ISO14000 complete series?
    List the benefits of EMS?