TQM Unit 7, VTU Syallabus

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TQM Unit 7, VTU Syallabus

  1. 1. Quality Management System<br />Prof. Raghavendran.V<br />
  2. 2. QMS<br />The International Organization for Standards (ISO) was founded in 1946 in Geneva, Switzerland. Its mandate is to promote the development of international standards to facilitate the exchange of goods & services worldwide. ISO is composed of 90+ countries, and US representative is American National Standards institute (ANSI)<br />
  3. 3. QMS<br />ISO technical committee published international standards in the year 1987. The standards are adopted in almost all countries<br />
  4. 4. Benefits of ISO registration<br />There are various reasons for implementing a quality that conforms to an ISO standard. The primary reason is that customers demand for compliance to a quality system. Other reasons are needed improvement in processes or systems and desire for global deployment of product & services<br />
  5. 5. Significant improvement needed<br />Internal quality is measured by %of scrap, rework & nonconformance at final inspection.<br />Production reliability as measured by the number of breakdowns/month, time dedicated to emergencies and % of downtime/shift.<br />External quality is measured by the customers of acceptance<br />
  6. 6. ISO 9000 series of standards<br />It is generic in scope. By design, the series can be tailored to fit any organization’s needs, whether it is large or small, a manufacturer or a service organization. It can be applied to construction, engineering, health care, legal and other professional services as well as the manufacturing of any form.<br />
  7. 7. ISO <br />The three standards of the series are described briefly below,<br />ISO 9000:2000, QMS – Fundamentals & Vocabulary: Establishes a starting point for understanding the standards and defines the fundamental terms and definition used in the ISO 9000 Family<br />
  8. 8. ISO<br />ISO 9001:2000, QMS – Requirement: ISO 9001, ISO 9002 and ISO 9003 in the old standards were integrated in ISO 9001:2000. The ISO 9000:2000 standard is used to assess a firm’s ability to meet customer and applicable regulatory requirement and thereby address customer satisfaction.<br />
  9. 9. ISO<br />ISO 9004:2000, Quality management systems– guidelines for performance improvements:The standard provides guidance for continual improvement of a firm’s quality management system to benefit all parties through sustained customer satisfaction. <br />
  10. 10. ISO<br />ISO 9000 system is designed as a simple system that could be used by any industry, but specific industry have been developed quality systems and currently three quality systems are:<br /><ul><li>AS9100
  11. 11. ISO/TS 16949
  12. 12. TL 9000</li></li></ul><li>AS9100<br />This systems is introduced for aerospace industry officially by the Society of Automotive Engineers in May 1997.<br />This development was an attempt to unify the requirement of NASA, DOD, and FAA.<br />In march 2001, the International Aerospace Quality Group (IAQG) aligned with ISO9001:2000.<br />
  13. 13. ISO/TL 16949<br />This standard is entitled Quality Systems Automotive Suppliers-Particular Requirements for the application of ISO 9001.<br />It harmonizes the supplier quality requirements of US auto makers and approved by Asian automakers.<br />
  14. 14. TL 9000<br />It will consolidate the various quality system requirements within telecommunications industry, it has 5layers and they are<br />ISO 9000 requirements<br />TL 9000 requirements(hardware, software & services)<br />TL 9000 measurements<br />
  15. 15. ISO 9001 Requirements<br />The standard has 8 clauses and they are<br />Scope<br />Normative references<br />Definition<br />Quality management systems<br />Management responsibility<br />Resource management<br />Product/service realization<br />Measurement analysis & Improvement<br />This is for the information only<br />Requirements that organizations must meet<br />
  16. 16.
  17. 17. ISO 9001<br />Scope: The purpose of the standard is for the organization to demonstrate its ability to provide a product that meet customer & regulatory requirements and achieves customer satisfaction.<br />Normative reference: QMS that provides concepts & definitions.<br />Terms & Conditions: Every parameters are explained. <br />
  18. 18. ISO 9001<br />Quality Management System (QMS)<br />4.1 General requirement<br />4.2 Documentation<br />4.2.1 General<br />4.2.2 Quality manual<br />4.2.3 Control of documents<br />4.2.4 Control of records<br />
  19. 19. ISO<br />5 Management Responsibility<br />5.1 Management Commitment<br />5.2 Customers Focus<br />5.3 Quality Policy<br />5.4 Planning<br />5.5 Responsibility, Authority & Communication<br />5.5.1 Responsibility & Authority<br />5.5.2 Management representative<br />5.5.3 Internal communication<br />
  20. 20. ISO<br />6 Resource Management<br />6.1 Provision of resources<br />6.2 Human resources<br />6.3 Infrastructure<br />6.4 Work environment<br />
  21. 21. ISO<br />7 Product realization<br />7.1 Planning of product<br />7.2 Customer related process<br />7.3 Design & Development<br />7.4 Purchasing<br />7.5 Production and service provision<br />7.6 Control of monitoring & measuring devices<br />
  22. 22. ISO<br />8 Measurement, Analysis & Improvement<br />8.1 General<br />8.2 Monitoring & measurement<br />8.3 Control of nonconforming product<br />8.4 Analysis of data<br />8.5 Improvement <br />
  23. 23. Implementation <br />Top management commitment<br />Appoint the management representative<br />Awareness<br />Appoint an Implementation<br />Training<br />Time schedule<br />Select Element owners<br />Review the present System<br />Write the documents<br />Install the new system<br />Internal Audit<br />Management review<br />Pre assessment<br />Registration<br />
  24. 24. Documentation<br />Policy<br />Procedure<br />Work instructions<br />Records<br />Document development<br />
  25. 25. Assignment Time: to be submitted by 16th Sept’11<br />Write briefly about Internal Auditing?<br />Explain the procedure of Registration of Quality system?<br />Elaborate the ISO14000 complete series?<br />List the benefits of EMS?<br />

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