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Vmobile technical training ( tuesday 1 pm to 3pm )

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    Vmobile technical training ( tuesday 1 pm to 3pm ) Vmobile technical training ( tuesday 1 pm to 3pm ) Presentation Transcript

    • m-Commerce at its Best
      All Access, All for You.
    • Registration
      Technopreneur/TechnoUserUsing Registration Card thru SMS
      Technopreneur/TechnoUserUsing Registration Card via Web
      TechnoUserRegistration thru iREG
      TechnoUserRegistration thru RAP
    • How To Register
      Technopreneur/TechnoUserUsing Registration Card thru SMS
      Step 1
      LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name>
      Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz
      Step 2
      LX CHGADDR <LXID#> <PIK#> <Complete Address>
      Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp CenterOrtigas
    • How To Register cont’d.
      Technopreneur/TechnoUserUsing Registration Card via Web
      Log on to www.loadxtreme.ph
      Click on the No Account? click here
      Fill out the information box
      Click “Submit”
      “Successfully Created Your Account” then copy your PIK
    • Technopreneur/TechnoUserUsing Registration Card via Web
    • Technopreneur/TechnoUserUsing Registration Card via Web cont’d.
    • Technopreneur/TechnoUserUsing Registration Card via Web cont’d.
    • Technopreneur/TechnoUserUsing Registration Card via Web cont’d.
    • How to Register cont’d.
      TechnoUserRegistration thru iREG
      For Technopreneurwith 54 series ID number
      Thru SMS ONLY
      LX iREGTechnopreneurID#/PIK#/TechnoUserCellphone#/Telco/Full Name/Birth Date/Address
      Ex. LX iREG 5401237456/123456/09153135252/SMART/Juan dela Cruz/12-15-1970/1906 Galleria Corp. CenterOrtigas
    • How To Register cont’d.
      TechnoUserRegistration thru RAP
      For TechnoUserOnly
      Thru SMS ONLY
      LX RAP TechnoUser ID#/PIK#/TechnoUserCellphone#/Telco/Full Name/Birth Date/Address
      Ex. LX RAP 6123456789/123456/09151234567/GLOBE/Juan dela Cruz/12-25-1970/1906 Galleria Corp. CenterOrtigas
    • How to Access LoadXtreme
      Mobile Phone
      Web
    • How LoadXtreme Works
      LOADED!
      Using Your Mobile Phone
      Customer
      • Account ID is Valid
      • PIK is Valid
      • LoadWallet Balance is sufficient
      To: 09215500078
      From: LoadXtreme
      Connectivity
      LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00
      LX LOAD 5812345678 112233
      S30X 09285558888
      1 New Message fromLoadXtreme
      Telco
      Your ID Number and PIK
      Send to Your Assigned Gateway
      Customer Mobile Phone Number
      Product Code
    • How LoadXtreme Works
      Online Loading (www.loadxtreme.ph)
      5812345678
      ●●●●●●
      ID Number
      Your PIK (PersonalIdentification Key
      09285558888
    • Outstanding Features
      Real time web reports
      Cellphone ACL
      Host IP ACL
      List TechnoUsers
      GRO Earnings
      etc...
    • Basic SMS Commands
      To Change PIK
      LX CHGPIK <LXID#> <PIK#> <New PIK#>
      LX CHGPIK 5401234567 123456 456789
      Go towww.loadxtreme.ph
      To Change Cellphone
      • LX NEWCEL <LXID#> <PIK#> <New CP#>
      LX NEWCEL 5401234567 123456 09201234567
    • Basic SMS Commands cont’d.
      To Check Balance
      • LX BAL <LXID#> <PIK#>
      LX BAL 5401234567 123456
      To Change Address
      LX CHGADDR <LXID#> <PIK#> <Complete Address>
      Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. CenterOrtigas
    • Basic SMS Commands cont’d.
      To Transfer Loadwallet
      LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUserID#> <TechnouserCellphone #>
      Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100
    • Basic SMS Commands cont’d.
      To Sell Load
      LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone#
      Ex: LX LOAD 5431234567 123456 G50x 0915678900
      LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone #
      Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900
    • Gateway
      Globe
      0917-5522615, 09175522616
      Smart
      09285220815, 09285220772
      Sun
      09228587514
    • How to Replenish LoadWallet
      Bank Deposits (Same-day crediting)
      No Inter-branch Deposit Charge nationwide except for Metrobank.
    • How to Replenish LoadWallet
      Reload LoadXtreme via SMS Auto-Debit (Same-Day)
      Enroll your CA/SA
      Send SMS Request
      Your enrolled account will be debited automatically
      LX BDODEBIT LX ID#/PIK#/Amount to debit
      Ex. LX BDODEBIT/5401234567/123456/4000
    • How to Replenish LoadWallet
      Bills Payment – Same-Banking-Day Credit
      ATM, OTC, Auto-Debit and Internet
    • Smart Money and G-Cash
      Same-Day crediting
      1% Pass-on Service Fee
    • Basic SMS Commands
      Reload Command
      LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Account#/ Date/Time
      9am to 12nn----2-4pm
      12:01 to 7pm---8-10pm
      7:01 onwards---11am onwards the next day
    • Loadwallet ReplenishmentDelays
      Lack of LX RELOAD notification command
      Multiple individual claims
      Incomplete or erroneous information
      Insufficient amount
    • LoadXtreme® System Behavior
      3-error trapping rule
      Telco warning notification
      LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Pls verify receipt of load w/ customer. LOAD restored:74.40
      30-minutes stale request feature
      LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75
    • LoadXtreme System Behavior cont’d.
      Circumventing 5-min. Trap
      -Useful for legitimate multiple requests
      LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Prefix>
      Ex. LX LOAD 5401234567 123456 G50x 09156789101 A
    • Common Problems
      Loading delays.
      Telco congestion.
      Telco OTA system unavailability or under maintenance.
      Customer ‘non-receipt’ of otherwise successful loading
      Check customer number
      Have customers check their message Inbox
      Have customer check their balance
      Have customers restart their cellphones
      Check the product code used ( G100, G100x, SBRO100)
    • Common Problems cont’d.
      Invalid product code and invalid cellphone reply
      - S3Ox, SBR0100, O91675858OO
      No reply from system
      - LXLOAD
      - LX LAOD
      - LX RELAOD
    • How to Reach Customer Service
      Textcare -09212122191,09236036631,09278538041
      Format: UID# <space> <Message>
      Ticket Support System
      Landline- (02) 311-3000
    • Ticket Support System
    • Ticket Support System cont’d.
    • Thank You
      For Your Time.