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Vmobile technical training ( tuesday 1 pm to 3pm )
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Vmobile technical training ( tuesday 1 pm to 3pm )

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Transcript

  • 1. m-Commerce at its Best All Access, All for You.
  • 2. Registration • Technopreneur/TechnoUser Using Registration Card thru SMS • Technopreneur/TechnoUser Using Registration Card via Web • TechnoUser Registration thru iREG • TechnoUser Registration thru RAP
  • 3. How To Register Technopreneur/TechnoUser Using Registration Card thru SMS Step 1 • LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name> Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz Step 2 • LX CHGADDR <LXID#> <PIK#> <Complete Address> Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas
  • 4. How To Register cont’d. Technopreneur/TechnoUser Using Registration Card via Web • Log on to www.loadxtreme.ph • Click on the No Account? click here • Fill out the information box • Click “Submit” • “Successfully Created Your Account” then copy your PIK
  • 5. Technopreneur/TechnoUser Using Registration Card via Web
  • 6. Technopreneur/TechnoUser Using Registration Card via Web cont’d.
  • 7. Technopreneur/TechnoUser Using Registration Card via Web cont’d.
  • 8. Technopreneur/TechnoUser Using Registration Card via Web cont’d.
  • 9. How to Register cont’d. TechnoUser Registration thru iREG • For Technopreneur with 54 series ID number • Thru SMS ONLY LX iREG Technopreneur ID#/PIK#/TechnoUser Cellphone#/Telco/Full Name/Birth Date/Address Ex. LX iREG 5401237456/123456/09153135252/SMART/Juan dela Cruz/12-15- 1970/1906 Galleria Corp. Center Ortigas
  • 10. How To Register cont’d. TechnoUser Registration thru RAP • For TechnoUser Only • Thru SMS ONLY LX RAP TechnoUser ID#/PIK#/TechnoUser Cellphone #/Telco/Full Name/Birth Date/Address Ex. LX RAP 6123456789/123456/09151234567/GLOBE/Juan dela Cruz/12-25-1970/1906 Galleria Corp. Center Ortigas
  • 11. How to Access LoadXtreme
  • 12. How LoadXtreme Works • Using Your Mobile Phone To: 09215500078 LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00 LX LOAD 5812345678 112233 S30X 09285558888 1 New Message from LoadXtreme  Account ID is Valid  PIK is Valid  LoadWallet Balance is sufficient LOADED! From: LoadXtreme Your ID Number and PIK Send to Your Assigned Gateway Customer Mobile Phone Number Product Code
  • 13. How LoadXtreme Works • Online Loading (www.loadxtreme.ph) 5812345678 ●●●●●● ID Number Your PIK (Personal Identification Key 09285558888
  • 14. Outstanding Features • Real time web reports • Cellphone ACL • Host IP ACL • List TechnoUsers • GRO Earnings • etc...
  • 15. Basic SMS Commands To Change PIK • LX CHGPIK <LXID#> <PIK#> <New PIK#> LX CHGPIK 5401234567 123456 456789 • Go to www.loadxtreme.ph To Change Cellphone • LX NEWCEL <LXID#> <PIK#> <New CP#> LX NEWCEL 5401234567 123456 09201234567
  • 16. Basic SMS Commands cont’d. To Check Balance • LX BAL <LXID#> <PIK#> LX BAL 5401234567 123456 To Change Address • LX CHGADDR <LXID#> <PIK#> <Complete Address> Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. Center Ortigas
  • 17. Basic SMS Commands cont’d. To Transfer Loadwallet • LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUser ID#> <Technouser Cellphone #> Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100
  • 18. Basic SMS Commands cont’d. To Sell Load • LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone# Ex: LX LOAD 5431234567 123456 G50x 0915678900 • LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone # Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900
  • 19. Gateway • Globe 0917-5522615, 09175522616 • Smart 09285220815, 09285220772 • Sun 09228587514
  • 20. How to Replenish LoadWallet • Bank Deposits (Same-day crediting) – No Inter-branch Deposit Charge nationwide except for Metrobank.
  • 21. How to Replenish LoadWallet • Reload LoadXtreme via SMS Auto-Debit (Same-Day) – Enroll your CA/SA – Send SMS Request – Your enrolled account will be debited automatically • LX BDODEBIT LX ID#/PIK#/Amount to debit Ex. LX BDODEBIT/5401234567/123456/4000
  • 22. How to Replenish LoadWallet • Bills Payment – Same-Banking-Day Credit – ATM, OTC, Auto-Debit and Internet •
  • 23. Smart Money and G-Cash • Same-Day crediting • 1% Pass-on Service Fee
  • 24. Basic SMS Commands • Reload Command LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Account#/ Date/Time 9am to 12nn----2-4pm 12:01 to 7pm---8-10pm 7:01 onwards---11am onwards the next day
  • 25. Loadwallet Replenishment Delays • Lack of LX RELOAD notification command • Multiple individual claims • Incomplete or erroneous information • Insufficient amount
  • 26. LoadXtreme® System Behavior • 3-error trapping rule • Telco warning notification – LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Pls verify receipt of load w/ customer. LOAD restored:74.40 • 30-minutes stale request feature – LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75
  • 27. LoadXtreme System Behavior cont’d. • Circumventing 5-min. Trap -Useful for legitimate multiple requests LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Prefix> Ex. LX LOAD 5401234567 123456 G50x 09156789101 A
  • 28. Common Problems • Loading delays. – Telco congestion. – Telco OTA system unavailability or under maintenance. • Customer ‘non-receipt’ of otherwise successful loading – Check customer number – Have customers check their message Inbox – Have customer check their balance – Have customers restart their cellphones – Check the product code used ( G100, G100x, SBRO100)
  • 29. Common Problems cont’d. • Invalid product code and invalid cellphone reply - S3Ox, SBR0100, O91675858OO • No reply from system - LXLOAD - LX LAOD - LX RELAOD
  • 30. How to Reach Customer Service • Textcare -09212122191,09236036631,09278538041 Format: UID# <space> <Message> • Ticket Support System • Landline- (02) 311-3000
  • 31. Ticket Support System
  • 32. Ticket Support System cont’d.