Please Mr. President,
Obama please, help us with Comcast, you can read all these
compains about Comcast service, so you will know what we are
asking for your help.
There so many complains in Google that
Shaki De Peña
Careful with this Company.... Worse experience in my life. I cancel my
services one week after acquiring them. Worse customer service ever.
Internet speed is not as they promise. Do not border, they do not care
about the customer. Many hidden charges show up on the first bill. If they
offer you a free technician to fix any type of problem ...BE AWARE.... they
would charge you anyway. There is a sense of chaos with this company.
worst customer service ever !!! they don't know anything, the keep you on
the phone for hours an they never solve the problems.
I hate this company with a passion. There costumer service is terrible,
they are understaffed, The internet that they provide is decent(when it
decides to actually work). Last but not least, I could get better television
reception if i was on the island in the show LOST! Terrible company. they
need to go out of business.
I gave comcast 1 star because there is no negative numbers here. This
place is horrible. Bad customer service, long lines every day, boxes are
constantly going bad, they even ran out of boxes to give and I had to wait
even longer for a box to arrive, I've had to wait over 1 hour to be helped on
Comcast is the worst cable company ever. The customer service sucks.
They hang up on yu alot. I had an installation scheduled on a Monday and
they came 2 days later. TWO DAYS LATER. And it still wasn't in the
appointment window. He call hours ahead of the scheduled time saying he
was 30 mins away then ten mins later he tells me he's at 1950 sw when
he should be on 1950 nw. Freaking Comcast gave him the wrong address.
I would never recommended them to anyone. I cancelled my service and
just went to direct tv.
I HATE IT!!!!!!!!!!!!! THEY ARE LIARS PROMISE A FLAT RATE AND THEN
THEY CHARGE YOU THE TRIPPLE. ..I DONT KNOW HOW CAN
PEOPLE KEEP ON USING THIS CRAP...DISH IS ONE OF THE BEST
GREAT CUSTOMER SERVICE AND DIRECT TV ALSO IS GREAT
There should be a half star!! I chatted with a representative and I was just
asking basic stuff. And this Chris fellow not sure if it was a man or a
woman was so rude. He/she asked "what is it that you don't understand?"
What I don't understand is how this b!tch still has a job and why comcast
is still in business??!! This is one of the gazillion reason why comcast and
time warner should NEVER merge. Consumers will be the losers in the
This company is the worst of the worst. I was a customer for less than one
week. Today I called 4 times each call last 30 minutes and they hang up
on me. Comcast has the worst and not prepared staff. My TVs in Comcast
channel were blinking, has a big green line on the right side, ...etc. For
every technician visit we have to pay $40. Can you imagine that we are
paying for a service, the service does not perform well, the service is not
good and over that problem we need to pay extras to make that service
work, WE NEED TO PAY THE TECHNICIAN TO FIX COMCAST
Six days after the installation, I cancelled Comcast. And after all the
troubles I ended paying charges they said they wont charge and they
charge. I called this DISHONESTY, NO ETHICAL. I feel I was robed in my
face. Now I need to go to their location and return the equipment and paid
whatever they said...UNBELIEVABLE!!!
where do i begin the worst company ever, they hang up on my face so
many times i have to tell you for such a big company, they network are
sucks, customer service are wort oh my God, they are so rude, it like they
don't get paid. but wait it's all about the neighborhood once they know you
calling from a black neighborhood that's when they stay being rude and
hang up on your face. i have all my calls recordings
If I could put no stars I would. I am a Lanlord who is trying to move external
wires. I have had to call several times to actually find a way to get it done
as my request wasn't associated with an account. After being frustrated,
being hung up on, put on hold, passed around to different departments,
someone told me to schedule something through my Tenant. I finally got
an appt, they never called as requested, never came (waited for 1 hour),
and when I called in, said they will move the date to next day. Well,
needless to say next day came and went, waited, and no-call, no-show.
Called them and requested supervisor, said they would call me(yeah right)
and called back to speak to Fred Reyes who said he would call me back
to try to get the appt the same day (yeah right). Leaving out of town
tomorrow and nothing resolved. All this nothingness, required 25 phone
calls to Comcast over a week. I know they have a bad reputation for
customer service, but this really takes the cake. They should get a trophy
for the "Worst Customer Service" ever. Even CNN reported that they have
the worst customer service?! This is what happens with a monopoly. We
need other Cable providers. Dish is not the same.
Comcast is the worst cable provider EVER. My bill was NEVER 40!!
NEVER. My bill was always $105+ They are a scam. Get any cable
provider besides them. They suck.
How this company stays in business with the horrible customer service is
beyond reason. Every single time I have called, something goes wrong and
every time I speak to someone, I get different answers to the same
questions. Very frustrating to deal with. Wish Verizon would service my
I would put negative stars if available. This company has the worst
customer service I have EVER experienced. I have been trying to connect
service with this company for 3 weeks now and have gotten so many
different answers from these people it's ridiculous. I do NOT recommend
these people, go somewhere else. I am getting Uverse.
It's 8 am on a Saturday morning, half an hour before the place even opens
and there is already a line of 20 people waiting outside. I just want to return
equipment and get a receipt for it. The outdoor return box is a sketchy
option in this seedy neighborhood. Unfortunately this location is the only
one for 30 miles. Thank you Comcast for this lovely Saturday morning
experience and confirming exactly why I decided not to use your "service".
Those in the Miami area should check out webpass for Internet service.
Terrible customer service, terrible prices, their service center staff are
extremely rude. There is no good part of this company. The only reason I
do business with them is because they have a monopoly on internet
service in my area... I can't even get AT&T to my home (Another terrible
company). Google Fiber, help!
Oh Boy Oho Boy, where do I even being with Comcast customer service....
I work from home and needed to have another cable line installed into my
second bedroom. When the technicians came to my house and set the
second cable cord up they "accidentaly" reversed the wiring and I was
unable to receive Internet service. I called customer service and every
representative I spoke to either hung up on me or transfered me to a
completely different representative that had no clue to what was going on.
In all after speaking with over 20 different reps I decided to go to the local
Comcast customer service store. There I was given wrong information
again on how to resolve my internet issues. Well, it took one almost two
weeks, three different technicians, 25 different customer services
representative, and 130 minutes extra of my time(How do I know this
because my sprint minute confirmed this) to get my internet back up and
running like it was before I called in to have the extra cable cord installed
into my home. This was the worst customer service experience I've ever
had in my life and I promise Comcast as soon as I find another internet
service provider; I do not care how much extra I will have to pay but I would
gladly pay to discontinue my services with you!!! And I have been a
customer with you all for over 5 years. I now know customer service and
loyalty have no meaning to you!!!
Comcast is the worest cable company in the world there over all customer
services suck the people are rude there is a long wait to see someone in
person or speak to someone over the phone. I hate comcast if there was
other cable provers beside comcast they would be out of bussines and it
suck when comcast is the only cable company there is.
This is the worst cable experience I have ever encountered in my life. I
have owned 12 homes in my life and hooked up cable in all of these
homes. This was by far the worst of the worst in all of those installations.
First and foremost, they took three weeks to complete the job of setting
cable up in my home. During those three weeks they had 5, "NO Call, No
Shows." I set the appointment took off work to be there and no one came,
no one called, and no one followed up with an apology. All of these
instances I had to call and set up a new appointment. The first time
someone came to my house they were three hours late. Upon entering my
home and inspecting my home he immediately called his supervisor and
started speaking in Spanish to him not knowing we speak Spanish. He
said to his supervisor he simply did not want to do the job, our house was
too big and too much work for him. He left my home and had someone call
me to explain that he didn't have the right cable lines and they needed to
reschedule. A blatant lie! It had nothing to do with the equipment they had.
It was Friday evening and he didn't want to do the work. The next day they
sent a crew over to our house and on three occasions a worker tried to get
me to sign the work order saying he was finished with the work. After I
checked the rooms, I explained I wasn't signing that he was done because
he was not done. After a few more times of trying to leave the job
unfinished he finally just got in his car and left the house undone. Finally,
they sent a third crew out and those individuals were able to complete the
Now we called to set up our online account and password. We had to call
three different times and over 60 minutes to get to the right person. The
problem is still not resolved. Instead of resolving the issue they tried to sell
us on more services, UNBELIEVABLE! They are in need of some serious
conflict resolution training and customer services training.
Comcast is understaffed today. 20 min wait to give back equipment. Bad
customer experience. Rep was nice, but it doesn't justify such a long wait
time. They had a window position open for an extra employee, but they
didn't have anyone there.
Karl de Borbón
the worst service and the most expensive of all,
even after you cancel your account and return all the equipments
they keep sending you invoice and collection notice until you go back and
show them the receipt of return to leave you in peace ,,,,,, real nightmare
This is the worst experience ever! I would love to be waiting at the DMV, at
least it will go more smoothly there! Ha! I have been here for an hour, and
still waiting! Just to pick up a box! I have never seen a place more packed.
I have no choice, if I want to have cable. I called last week, and they still
couldn't come out to me, so here I am wasting a beautiful day in Miami.
Only 3 employees working at a time. Boooo
Men ..I here right now.. my number is 72 and they stay number 31.. also i
have 20min and the fckng numbet not change..
Worst customer service...2.5 hours waiting / Carlos O is a great manager
he made the difference....
Misleading and always claims you have their modems no matter what
son unos estafadores de primera te cobran x cosas q ni pides orible el
servicio al cliente en especial los del dia 10 de julio 2014 en la tarde k ni
responder mis dudas pudieron espero k todo el k lea esto sea tan listo
como para retirar sus servicios con Comcast
No merecen ni una sola Estrella, son mentirosos y engañadores,
empezando por sus técnicos, la primera vez que vinieron a darme servicio
de instalación, no pudieron ya que tienen problemas con la red y el
técnico reportó que yo no estuve en la cita, ósea dijo que no había nadie
en la casa, y él me dijo que más tarde volvía, luego nunca volvió, llame de
Nuevo y me dieron otras dos citas para arreglar el poste, ósea la red
externa y nunca vinieron, se la pasarán enviando técnicos que no tenían ni
la menor idea de cómo arreglar la red, y aparte de eso esta compañía toca
tu crédito y no les importa si sales perjudicado.
Yo definitivamente no recomiendo que usen comcast, no se metan en
problemas y ahorrasen dolores de cabeza con ellos.
This place is a nightmare! Don't expect to be seen right away; I had
to sit on the floor for 2 HOURS before someone was available.
There's never enough seating and this is an ongoing issue. It's like
they ignore the obvious issues with this place. Some reps are nice
and others are the devil. I had a rep give me the wrong cable box 3
TIMES!!! It was only until a tech came out to my house that he told
me that my service area required a different cable box model and
was surprised that the service center could catch that. I'm really
annoyed by this place. Also, after having to go back to get my
service fixed and box changed, I looked up the time they open and
arrived 15 mins early thinking I'd be one of the first they'd help only
to find out I was actually 15 mins late; the service center opens up
earlier than the time posted on the door!? That's nuts!! Then change
HORRIBLE!!! OMG!! One of the most horrible places I've ever
visited! !!Was going to come after work but since I had somewhere to
be, decided to come during my lunch time. Wasted my entire hour
there!!!Where to begin...? They have a security guard directing
people to different "lines". There's actually one line and another,
non-existent, line for those who want to pay their bills. The problem
is there are 3 cashiers (at least yesterday there was) and one of
them only takes those who have to pay for their bills. When there
are no bill payers left then she assists with equipment problems. So,
I get there, see that the line is getting longer and longer and it
doesn't move. That's because one cashier decided to take her
lunch at this time and there are only two left. One of the cashiers
who handles equipment issues was busy with a customer. The
other was handling payments. WTF? Not only that but the cashier
has to process the payments, it's not like these people just drop it
off in an envelope. Another thing, the payment line crosses with the
equipment line so that people are constantly bumping into each
other. AND to top it off, the cashiers have nasty attitudes!!
NIGHTMARE!!!!!This is enough to make you want to switch from
Comcast to some other internet/cable provider! The only reason
why we don't (the bf and I) is because we've tried Direct TV and that
was a nightmare too and more expensive. !!Hopefully, our equipment
doesn't break down again so that I won't have to visit this wretched
place. But if it does, I'll go to one of the other locations!
Was this review …?