Your SlideShare is downloading. ×
0
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
EMRM6-Larisa
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

EMRM6-Larisa

518

Published on

E-Marketing and Revenue Management 2012 …

E-Marketing and Revenue Management 2012
Larisa HuremovicTrustYou
Získejte zákazníky na svou stranu: efektivní řízení online značky | Hotel‘s reputation on-line

Published in: Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
518
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Online Reputation Management in Hospitality Larisa Huremovic OCT, 2012
  • 2. v87% 95% 80%
  • 3. Excellent! Malo Good Bad Schlecht Malo Bad Good Goo Excellent! d Excellent! Bad Good Good 好 Excellent! Excellent! Dobrý Good Bad Excellent! ausgezeichnet! Excellent! Good Bad Bad Bad Excellent! Bad Good© TrustYou 2008 – 2012 // Confidential and proprietary 8
  • 4. Circle Of Trust CONVINCE LISTEN UNDERSTAND© TrustYou 2008 – 2012 // Confidential and proprietary 14
  • 5. Social Media Product Suite LISTEN UNDERSTAND CONVINCEREPUTATION SURVEYS REPUTATION MONITORING REPUTATION MARKETINGListen to your guests with Understand what customers Convince your customers offree, powerful guest are saying about your brand your reputation with freesatisfaction surveys and or product in real time. widgets like the TrustScoreFacebook application. to increase conversions on your website. 15
  • 6. 16
  • 7. Global Reputation Management
  • 8.  More Bookings Social media directly influences more than 87% of all online bookings. More Reviews, Better Scores More than 80% of all reviews are positive, and for every 30 more reviews the overall review scores increase by 5%. Increased Web Traffic Sites with trusted reviews and scores integrated on their website are crawled up to 200% more frequently.
  • 9. v
  • 10. Manage your online reputation. For more info:Grow your business. www.trustyou.comLet us know, how we can help. E: contact@trustyou.com @TrustYou facebook.com/TrustYou 20
  • 11. Kód | Code: EMRM6

×