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ROI 2010 Keynote - Ben McConnell on the Client Experience

by on May 25, 2010

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Ben McConnell, from Ant's Eye View and working with the Injury Board, discusses the importance of a positive client experience to the word of mouth marketing efforts of a personal injury law firm. He ...

Ben McConnell, from Ant's Eye View and working with the Injury Board, discusses the importance of a positive client experience to the word of mouth marketing efforts of a personal injury law firm. He touches on the purpose and values of a firm, understanding and improving your "moments of truth" and the importance of staff and partner alignment.

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ROI 2010 Keynote - Ben McConnell on the Client Experience ROI 2010 Keynote - Ben McConnell on the Client Experience Presentation Transcript