Reinventing News on your University Website

Reinventing News onYour University WebsiteGeorgiana CohenPRSA Counselors to Higher Education Senior SummitApr. 26, 2012@radiofreegeorgy #prsache

#prsache @radiofreegeorgyIntroduction 2

#prsache @radiofreegeorgyIntroduction 3

#prsache @radiofreegeorgyIntroduction 1. The Tufts Now project 3

#prsache @radiofreegeorgyIntroduction 1. The Tufts Now project 2. The higher ed news landscape 3

#prsache @radiofreegeorgyIntroduction 1. The Tufts Now project 2. The higher ed news landscape 3. The role of storytelling 3

#prsache @radiofreegeorgyIntroduction 1. The Tufts Now project 2. The higher ed news landscape 3. The role of storytelling 4. Planning and publishing 3

#prsache @radiofreegeorgyTufts Now The problem 4

#prsache @radiofreegeorgyTufts Now The goal http://www.ﬂickr.com/photos/nayrb7/539876343/ 5

#prsache @radiofreegeorgyTufts Now The team 6

#prsache @radiofreegeorgyTufts Now The solution 7

#prsache @radiofreegeorgyTufts Now 8

#prsache @radiofreegeorgyOnline news in higher ed: an overviewWhat is the purpose of news on a university website? 1. Support brand, message and institutional goals 2. Connect with audiences through storytelling, delivery and presentation 9

#prsache @radiofreegeorgyOnline news in higher ed: an overviewState of Print and ElectronicPublications in Higher Ed94% of survey respondents (vs. 82% in 2009 and 77% in2007) say that their institutions are relying more onelectronic publications.Yet only 38% say their budget for electronic publicationshas increased over the past two years (vs. 42% in 2009and 44% in 2007!)(Dec. 2010) 10

#prsache @radiofreegeorgyOnline news in higher ed: an overview • Poor design • Not dynamic • Unclear audience • Ineffective storytelling • Not social • Stuck in 20th centuryhttps://www.mediabistro.com/10000words/nostalgia-11-retro-news-website-homepages_b3518 11

What about... • Video, audio, photos • Social media • New channels & content types • User-generated content and community management • SEO, tagging, linking • Relevance and context http://www.ﬂickr.com/photos/acf_windy/4558343285/http://www.ﬂickr.com/photos/ross_elliott/4575418100/

The state of higher ed newsrooms Potemkin homepages http://fourchapters.com/2010/03/word-time-potemkin-village/ 13

#prsache @radiofreegeorgyOnline news in higher ed: an overview 14

#prsache @radiofreegeorgyOnline news in higher ed: an overview 15

The state of higher ed newsrooms 16http://www.ﬂickr.com/photos/anhonorablegerman/5604470991/

The state of higher ed newsrooms 17http://www.ﬂickr.com/photos/usnavy/5782179390/ http://www.ﬂickr.com/photos/anhonorablegerman/5604470991/

News and storytelling 18 http://www.ﬂickr.com/photos/umjanedoan/497411169/

#prsache @radiofreegeorgyNews and storytelling “ We see in stories. 19

#prsache @radiofreegeorgyNews and storytelling “ We see in stories. We see ourselves in stories. 20

#prsache @radiofreegeorgyNews and storytelling “ The best stories — the most inherently share-worthy stories — are the ones for which it would be almost weird to email them to someone — or tweet them to someone, or whatever — without an introductory “WOW” or “WHOA” or “WTF.” http://www.niemanlab.org/2011/03/lessons-of-the-like-log-the-big-story-and-the-nuances-of-shareability/ 21

#prsache @radiofreegeorgyNews and storytelling “ …Releases with the elements of a good news story—a little drama, a person ﬁghting for what is right, a villain—have scores four to ﬁve times higher than those about the success of a program. http://chronicle.com/article/Colleges-Rehab-Their-Web-Sites/127170/ 22

#prsache @radiofreegeorgyNews and storytelling “ We like well told stories, but we really love the ones we can identify with. If a press release can plant the image of ourselves using that product, attending that event, buying that stock, it’s been a story well told. Rod Nicolson, PR Newswire, March 28, 2011 http://blog.prnewswire.com/2011/03/28/storytelling-rules-writing-better-press-releases/ 23

#prsache @radiofreegeorgyNews and storytelling h"p://www.ishmaelscorner.com/2012/03/27/aligning8business8storytelling8with8what8the8media8values/? 24

#prsache @radiofreegeorgyNews and storytelling“ Im a sophomore at Tufts, and I just read todays tufts.edu proﬁle on the woman working with the Massachusetts Gay and Lesbian Council. I wanted to say how proud I am to go to a school that would put an article like that on the main school site without any fuss. My friends sister visited from another university this weekend, and she mentioned how her school website featured pictures of cheerleaders at a football game, while ours had an article about Ghana, and now gay rights. This is why Im so happy to be here. Thank you =) 25

Online newsroom PlanningPlanning and publishing 26 http://www.ﬂickr.com/photos/wscullin/3770015203/

#prsache @radiofreegeorgyPlanning and publishing Why?http://www.ﬂickr.com/photos/mukluk/174688752/ 27

#prsache @radiofreegeorgyPlanning and publishing A New Model for New News Mission for the digital marketplace (developed in 2008) “ Create content that will satisfy a full range of consumers’ news needs and then build the links that will connect people to the relevant news they seek. http://www.ap.org/newmodel.pdf 28

#prsache @radiofreegeorgyPlanning and publishing “ Especially when were talking about newer generations of consumers, people and their social graphs are the last mile. Valeria Maltoni Conversation Agent Nov. 14, 2010 29

#prsache @radiofreegeorgyPlanning and publishing Rule 1. Know your audience. Rule 2. Give your audience what they need to achieve their goal. Rule 3. Help your audience tell the world about your story. http://blog.prnewswire.com/2011/03/28/storytelling-rules-writing-better-press-releases/ 30

#prsache @radiofreegeorgyPlanning and publishing News is social 31

#prsache @radiofreegeorgyPlanning and publishing News is permeable http://www.ﬂickr.com/photos/fdctsevilla/4306301206/ 32

#prsache @radiofreegeorgyPlanning and publishing Community as co-authorhttp://www.ﬂickr.com/photos/fdctsevilla/4306301206/ 33

#prsache @radiofreegeorgyPlanning and publishing Interactivityhttp://www.ﬂickr.com/photos/36821100@N04/3896331106/in/photostream/ 34

#prsache @radiofreegeorgyPlanning and publishing 35

#prsache @radiofreegeorgyPlanning and publishing Listening, Listening, Listening. 40

#prsache @radiofreegeorgyPlanning and publishing Moving in real-timehttp://www.ﬂickr.com/photos/julianlim/4598412264/ 44

#prsache @radiofreegeorgyPlanning and publishing Moving in real-time 45

#prsache @radiofreegeorgyPlanning and publishing Moving in real-time 46

#prsache @radiofreegeorgyPlanning and publishing News as landing pagehttp://www.ﬂickr.com/photos/argenberg/184104386/ 47

#prsache @radiofreegeorgyPlanning and publishing “ Readers seek up-to-the-minute information in a media-rich environment that includes video, message boards, and opportunities to connect via social networks. ... Online publications must be optimized to help people ﬁnd you. 48

#prsache @radiofreegeorgyPlanning and publishing Discoverability • Social (Sharing) • Search (SEO) • Media pickup • Your website • RSS • Mobile • Digital signagehttp://www.ﬂickr.com/photos/somegeekintn/3709203268/ 49

#prsache @radiofreegeorgyPlanning and publishing New angleshttp://www.ﬂickr.com/photos/18016623@N00/3666990528/ 50

#prsache @radiofreegeorgyPlanning and publishing New content types 54

#prsache @radiofreegeorgyPlanning and publishing Teamworkhttp://www.ﬂickr.com/photos/wonker/1436280027/ 57

#prsache @radiofreegeorgyPlanning and publishing http://onforb.es/ newnewsroom 58

#prsache @radiofreegeorgyPlanning and publishing Editorial workﬂow and lifecycle http://www.ﬂickr.com/photos/17258892@N05/2588347668/ 59

#prsache @radiofreegeorgyPlanning and publishing Channel alignmenthttp://en.wikipedia.org/wiki/File:Sch%C3%A4renTurku.jpg 60

#prsache @radiofreegeorgyPlanning and publishing Style guidehttp://www.ﬂickr.com/photos/londonmatt/3559945802/ 61

#prsache @radiofreegeorgyPlanning and publishing Editorial calendarhttp://www.ﬂickr.com/photos/dafnecholet/5374200948/ 62

#prsache @radiofreegeorgyPlanning and publishing Design http://www.ﬂickr.com/photos/wonker/1436280027/ http://www.ﬂickr.com/photos/myklroventine/3230231844/ 63

#prsache @radiofreegeorgyPlanning and publishing Content management http://www.ﬂickr.com/photos/seattlemunicipalarchives/4112145071 64

#prsache @radiofreegeorgyPlanning and publishing “ Why are we letting the delivery platform hold our content hostage? News organizations should instead be ‘content-ﬁrst,’ and use tools that promote content above all else. Max Cutler Sept. 13, 2010 http://www.maxcutler.com/2010/09/13/what-is-a-news-cms 65

#prsache @radiofreegeorgyPlanning and publishing Publishing is changing rapidly. 66

#prsache @radiofreegeorgyPlanning and publishing Structured content and APIs More: http://mcont.co/ mcstructuredcontent 67

#prsache @radiofreegeorgyPlanning and publishing Portability and syndication 68

#prsache @radiofreegeorgyPlanning and publishing Measurement 69

#prsache @radiofreegeorgyPlanning and publishing What is the future of PR in higher ed?http://www.ﬂickr.com/photos/renaissancechambara/3122900531/ 70

#prsache @radiofreegeorgyPlanning and publishing• Listening is critical• Build relationshipswith the media• Don’t rely on mediato tell our stories• Press releases arenot just for the press• Go beyond text• Real-time relevance http://bit.ly/futureofpr 71

#prsache @radiofreegeorgyPlanning and publishing “ Universities have an opportunity to leapfrog the mainstream media and explain our research, teaching and wider contributions to society in forms beyond the text-based press release. ... We have websites, and access to the tools needed to reach the public. Kyle Christie, King’s College (London), Aug. 7, 2011 http://kylelchristie.com/2011/08/07/is-it-possible-to-go-beyond-press-releases/ 72

#prsache @radiofreegeorgyReferences Denison denison.edu/theden UT-Austin utexas.edu/know 73

#prsache @radiofreegeorgyReferences BU Today www.bu.edu/today Vanderbilt News news.vanderbilt.edu 74

#prsache @radiofreegeorgyReferences Emory News Center www.news.emory.edu Pepperdine Community community.pepperdine.edu 75

#prsache @radiofreegeorgyReferences Books • David Meerman Scott, “New Rules of Marketing and PR,” “Real-Time Marketing and PR” • Mark Luckie, “The Digital Journalist’s Handbook” • C.C. Chapman & Ann Handley, “Content Rules” Resources • News University • Society for News Design Blogs • Nieman Lab • PBS Media Shift • Adam Westbrook 76

Thank you! Questions?www.takethecrosstown.com@radiofreegeorgy / @crosstowncomm

Reinventing News on your University Website

by Georgiana Cohen

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