UKCoD Conference -2010 and Beyond: Communication services for deaf people conference


Published on

David Rose's presentation at the UKCoD Conference on Nov 3rd. Conference theme was focused on looking at the need for modernising current telecom relay services for deaf people.

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

UKCoD Conference -2010 and Beyond: Communication services for deaf people conference

  1. 1. A foot in both camps A consumer perspective of USA & UK Telecommunication Relay Services David Rose, MA - Consultant: Deaf and Disability Matters Email address: © Conference – Nov 3rd , 2010
  2. 2. A consumer perspective  10 years in USA  Different pace of development of relay services in USA & UK
  3. 3. USA Telecommunication Relay ServicesIphone relay Video relay services Captioned Telephone
  4. 4. Such sophistication! What a choice!
  5. 5. Make a CapTel Call Via the Web or Mobile Device • Coming Soon – Sprint Wireless Captel! • Free Sprint Wireless Captel App provides word-for-word captions for your wireless device
  6. 6. Telephone Numbers for Relay Users - USA  All deaf and hard of hearing users have a 10 digit telephone number  Allows hearing people to call directly to deaf people easily  Allows deaf job seekers to list an actual phone number on their CVs
  7. 7. Relay Conference Captioning - USA  Allows deaf people to participate in conference calls  Captioned Telephone (Captel) is similar to a voice carryover relay service in near-instant captions  Specialised Telecommunications Assistance Programs Equipment for deaf blind and others
  8. 8. Relay Services in USA & UK In USA, at least 25 Relay Service companies providing multiple services - web, traditional, and video – 5 are deaf-led companies In UK, there are 4 VRS providers: o Sign Video: deaf-led social enterprise, UK o Sign Translate: Charity, UK o Sign On Screen – Deaf Connections, Charity, Scotland o Sign-Now, Company, Scotland BUT…………………..
  9. 9. What do we have now in UK (or not……) ? o We dial 16 digits number to call via Text Relay - Hearing people get confused…. o Relay Conferencing Captioning - We don’t have it …. o Captioned Telephone (CapTel) - It stopped 3 years ago…..
  10. 10. And…. o VRS services are not available 24/7/356 o VRS is limited to those with Access to Work budgets or those can afford to pay o No healthy competition in the marketplace to provide top-notch services
  11. 11. Numbers in UK? • Approx 160,000 + Deaf BSL users • Approx 9 million are deaf & hard of hearing Are they getting a good relay telecommunication service now? The answer is NOT YET….
  12. 12. What we as consumers can do about it? Deaf Access to Alternative Relay Telecommunications (DAART) – a new consumer group set up in September 2010 who firmly believes that the TRF is the way forward & to complement the work of TAG
  13. 13. What do we want? DAART is open to suggestions for expansion of services providing they meet the following conditions:  Sustainable long term funding  Fully functional equivalent TRS  Set up an independent Telephone Relay Fund (TRF) for management & development of a modern TRS  Contracts be a minimum of 3 – 5 years
  14. 14. Also…..  Services are available 24/7/365  Must keep up with technology developments  Ensure all deaf , deafened, deaf blind & hard of hearing community members can benefit  No more than the cost of normal phone call
  15. 15. And finally…..  0.5% funds be generated from telecom industry or by any other means  Appropriate terminal equipment to access different types of relay services  Consumers as stakeholders must be involved in the entire process
  16. 16. DAART Equal Access to the Telecoms Now You can learn more about DAART: o Facebook o Twitter o o Mission & Campaign Policy Statements, Response to Govt. Consultation Papers, & Consumer Views ©