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Dale Carnegie Overview



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  • 1. Dale Carnegie Training® Your Global Engagement Partner Presented by: Radia Carr
  • 2. For Our Conversation
    • Who we are
    • How we work with our clients
    • How we deliver results
    • Who we work with
    • Respond to questions
  • 3. Who We Are Global Network With offices in over 80 countries and in 30 languages , we provide a consistent and localized solution to any of your offices worldwide. “ Coaching for the Moment”
    • A unique coaching style
    • The trainer catches the ineffective habit or tendency when it happens, offers a redirect or correction and then coaches for immediate implementation.
    • This allows for quick adoption and changed performance.
    • Dale Carnegie’s How to Win Friends and Influence People , pioneered the work place learning industry.
    • Today, we are a worldwide network, continuously reinventing ourselves and our offerings to stay competitive in an ever changing market.
    • It’s this skill & experience that we can bring to you as a client.
    Dedicated Coaches
    • Our coaches have real world business experience.
    • They come from around the globe, training in over 30 languages worldwide.
    • They undergo a minimum of 150 hours of in-house development before becoming a certified trainer.
    • Certified through a process that has been ISO 9001:2000 accredited.
  • 4. How We Work With You
    • Our business is structured in a way that allows us to provide practical, results-oriented solutions for individuals, teams and organizations.
  • 5. Areas of Competencies How We Work With You Team Member Engagement Leadership Presentation Effectiveness Sales Effectiveness Customer Service Process Improvement
  • 6. 5 Drivers of Success Self Confidence Communication Skills People Skills Leadership Skills Control Stress/Improve Attitude How We Work With You
  • 7.
    • Various Formats
    Various Formats How We Work With You
  • 8. IN-HOUSE INTERVENTIONS for Organizations Our consultative approach, which we call iMAP , takes us through a process to help identify the solution that best fits your business needs. How We Work With You inquire innovate involve impact
  • 9. IN-HOUSE INTERVENTIONS for Organizations intent Your organization’s strategic vision – the “should be” as opposed to the “as is”. iMap: Our Customer Engagement Process Where are you today? Where do you want to go? What will it take to get there? inquire Using a variety of assessment tools, determine alignment around the vision. involve Design interventions that create the competencies needed to achieve your intent . innovate Assess performance and engagement. Did you get the ROI you needed? impact How We Work With You
  • 10.
    • INVESTMENT (Time & Cost)
    Outcomes vs. Investment Organizational Performance Team Performance Competency Groupings Individual Competencies How We Work With You OUTCOME
  • 11. How We Deliver Results
    • Why Dale Carnegie Training WORKS…
    Cycle of Performance Improvement We observe and adapt to the way people change and improve. Begins Knowledge Attitude Practice Skill Review Time-Tested Principles Motivational Action-Oriented Delivery Method Application-Based Follow-up Triangle of Success We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding. Top Performers Possess the Right Attitudes & Skills Improve Attitude & Increase Skills to Leverage Knowledge Knowledge Attitude Skills Technology The application of technology to deliver results SECRETS OF SUCCESS App to help people successfully engage with clients, prospects, peers, and management anywhere, anytime… to help deliver the greatest organizational impact. eLearning Dale Carnegie Training Social Networking Sites
  • 12. How We Engage Our Clients
  • 13. Global Reach How We Engage Our Customers
  • 14. Small to Mid-Size How We Engage Our Customers
  • 15. Local Touch How We Engage Our Customers
  • 16. 8 Million Successful Graduates and counting… Scott Adams Kim Alexis Don Alger Dr. Edward Annis Joseph Antorini Raphael Araujo Mary Kaye Ashe George Atkinson Rhett Austell Aswin Bahar Donald A. Baillie William V. Baily Alvin Baldus Howard R. Bamberg Mike Barnes T. Ellis Barnes W.W. Barron Dewey Bartlett Peter Bartling John Bassett, III Boyle Beatenbough Bill Belichick Robert Bell Harry Bellman Annette Bening Leonard R. Benton Ralph Berman Lee S. Bickmore William E. Bierer Jeff Bingaman John Boehner John Bogle Gary Bogert Elizabeth T. Bowles Ray Bracy Morris Bradshaw John Braine Laurence W. Britt Maurice Britt Paul Brock William E. Brock III >>Warren Buffett Donald C. Burnham Guy Caffee Bruce Cairs Richard Caligiuri Claire Callan Michelle Cameron Jack Campbell M. Cancelliere Carl Cannon MacDonald Carey Harold Carmichael Richard Carpenter Roselyn Carter Elbert N. Carvel Johnny Cash David Cassidy, CLU William J. Catacosinos John Chaffee Ted Chentis Sammy Chow Vivien Chow Glen N. Christiansen Ed Cole W. Tredway Coleman Gene Conley William K. Coors Jack B. Coulter Virginia E. Cox Bill Cullen Dan Curry Betty Cuthbert Vicor D’Alfonso Willie Davis Michael DeFabis Tony DeMarco George Denmark Rich DeVos Joe DiMaggio Everett Dirkson Sheila Dixon Dick Donovan Marney Duckworth Adm. Thomas J. Dyker Mike Eanes Jack Eckerd Marion A. Eggleton Dr. Louis Eilers William Ellinghaus Akira Endo Werner Erhardt Elliot Pete Estes John H. Evans Bruce Feathers Alexander J. Filip Ed Foreman Joe Foss Dallas Frazier Heather French Phil M. Georgas John Gerhard C. Mac. Golson, Jr. Monica M. Gooding Elmer Grant Linda Gray Nanita Greene Milton Greenspan Jerry Greenwald H. Franklin Gregory Dr. Sanjay Gupta Bud Hadfield Jimmy Hall Harry L.S. Halley Mark Victor Hansen Craig E. Hanson Sir James Hardy Fred Harvey Stan Hathway Mat Hazeltine B. Paul Heidrich Julius Hermes Lillius Hinshaw Arthur R. Hirst Oscar Hornsby, Jr. Dixie Howell William S. Hubard Les Hudson Paul Hughes Lee Iacocca Ernest Istook Alexander James, Jr. Dale Jarrett Jon Asgeir Johannesson Jim Johnson John Johnson Lyndon B. Johnson Delwin G. Jones Gordon Jump Howard T. Kaneff Mary Kay Ash David Kearns Jim Kelly F. W. Knowlton Emil Koenig Dennis Kuncinich Emeril Lagossi Ann Landers Ike Langendoen Gene Larkin John Leng Stew Leonard R.H. “Bob” Lewis Vicki Lewis Art Linkletter Mike Livingston Connie Mack Harvey Mackay Johnny Majors Mickey Mantle Gino Marchetti William Marcum Steve Mariucci J.W. Marriott Jr. John Maxwell John McCone Dr. Earl McGrath Thomas Monaghan Bill Monbouquette Hugo Montenegro W. H. Morton Carl Mundt Charles Neopole Ken Nitzberg Chuck Norris William T. O’Donnell M. G. O’Neil Ray Oyler Jonathan Parapak Edward Pascoe Frank Perdue Leigh Perkins Lloyd Peterson P.K. Peterson Rudolph Peterson Lonny “Bo”Pilgram Alex Pitronic Milt Plum Adolf Posumah Marvin Powell Thomas Pownall D.E. Procknow Robert Price Fred Pryor Mike Quick Peter Quinn John Ralston Venus Ramey Jennings Randolph Robert Rashid George Ratterman Orville Redenbacher Nancy Redd Jeff Reeves H. Douglas Riley J. L. Robertson John Robinson Robert L. Rock John Rogan Buddy Rogers Leonard Rogers Michael Rollins Jose Manuel Zelaya Rosalos Isabella Rossellini Henry Rowan Mark Royals Jerry Rubin David Sandler Paul Sandifur Dick Schafrath Don Schayes John E. Schnauz Ed Schnuck Don Schula J. L. Scott Jack Scott Francis J. Scranton, Jr. Betty Shabazz Stephen Shapiro Jackie W. Sherrill
  • 17. Let’s Get Started!
    • It's now time to inquire before we can determine what, if anything, we can do to deliver results for you and your organization.
    inquire innovate involve impact