Enterprise 20 = km-20


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Empresa 2.0 = Gestión del Conocimiento 2.0

La cultura Web 2.0 y su relación con la Gestión del Conocimiento en la Organización

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Enterprise 20 = km-20

  1. 1. Enterprise 2.0 = KnowledgeManagement 2.0? Dan Keldsen Co-founder and Principal www.InformationArchitected.com
  2. 2. Main Sources for Research
  3. 3. www.aiim.org/enterprise20 441 respondents, 80+pages, 70+ charts/figures Released Q1 2008
  4. 4. 50 Podcasts
  5. 5. >300 comments by >170 readers >140 MyBlogLog Community Members >200 Blog Entries www.BizTechTalk.com >50 blogs linking back >450 RSS readers
  6. 6. >1300 Connections
  7. 7. 15 Years in “the biz”Lucky 13 with Delphi Group (IT, Analyst, Consultant) 2 with AIIM.org (Analyst, Educator) Started Information Architected in 2008
  8. 8. Foundations (Definitions)
  9. 9. Enterprise 2.0• “The use of emergent social software platforms within companies, or between companies and their partners or customers” Source: Harvard Professor Andrew McAfee
  10. 10. Enterprise 2.0• “A system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise” Source: AIIM Market IQ on Enterprise 2.0 Q1 2008 - www.aiim.org/enterprise20
  11. 11. Knowledge Management"Leveraging collective wisdom and experience to accelerate innovation and responsiveness” Source: Carl Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006
  12. 12. Let’s Dive On In...
  13. 13. Early KM (KM 1.0)
  14. 14. Automatic Analysis of E-mail Patterns Too Much Carried Away with Technology 20 Algorithms for Extracting “Knowledge” from the Information Flow Too Little Painful Knowledgebase interfaces for input (and output)
  15. 15. Individual Short-term Incentives Lack of Attention to Culture (You Get What You Reward)Teaming Teaming Teaming Long-term Incentives Teaming Teaming
  16. 16. Academic TheoryCollides with Reality
  17. 17. End Results?
  18. 18. KM 1.0 Had Success in (Some) Orgs (But in many more, KM is a dirty word if known at all)
  19. 19. Still... KnowledgeRemains Blocked
  20. 20. Source:Executive Insights into Enterprise 2.0:Lessons from the ENTERPRISE 2.0 EXECUTIVE ROUNDTABLESYDNEY 13 February 2008futureexploration.net/e2ef/blog/2008/03/complimentary_report_executive.html
  21. 21. But didn’t KM solve this years ago?
  22. 22. No Matter HowImportant We Believe KM to Be
  23. 23. To MostOrganizations, KM is... Under the Radar
  24. 24. Meanwhile...KM Practitionerssay... “I’m Not Dead Yet!” Source: Monty Python and the Holy Grail (YouTube)
  25. 25. The Primary KMIssues Still Remain
  26. 26. Brains... Can’t hire the talent you want, aren’t tapping the talent you already have.
  27. 27. ToolsLow-barrier and Lowest-common-denominator are not the same thing Is E-mail the devil?
  28. 28. Mis-used, Un-used, and AbusedTechnology Cartoon from: http://blogs.technet.com/tarpara/archive/2007/09/05/evolving-company-culture-starts-with-a-sharepoint.aspx
  29. 29. NOTE TO SELF: Yes, It Does! KM ugh T tho OUE ven t AB o i s n tech, O it to D ch ard T te I t’s h HOU WIT
  30. 30. Culture Creeps Cautiously
  31. 31. The Solution?
  32. 32. Capture “KnowledgeWork” as Daily Work (Don’t Capture Knowledge Separately)
  33. 33. Knowledge isInformation Applied and Re-used, not just Collected
  34. 34. Source: www.gapingvoid.com/0804enrich.jpg
  35. 35. Loops & Emergence
  36. 36. OODA loop Observe Orient Detect Act Source: www.thefabricator.com (graphic) Col. John "40 second" Boyd, USAF (model)
  37. 37. Wiki Adoption LoopFrom “Organisational Wiki Adoption” by Mike Cannon-Brookes (Atlassian) @ http://www.slideshare.net/mcannonbrookes/organisational-wiki-adoption/
  38. 38. The Knowledge Chain AwarenessResponsiveness External Internal Source: Carl Frappaolo, “Exec Express Knowledge Management,” Capstone, 2006
  39. 39. Market Drivers for Enterprise 2.0 & Modernizing KM Source: AIIM Market Intelligence
  40. 40. Let’s Peek at Findings (from Market IQ on Enterprise 2.0)
  41. 41. KM-Inclined?
  42. 42. Inclination Determined by 12 weighted profiling questions taken from KM2 Methodology
  43. 43. How Critical is E2.0 to Your Organization’s Overall Business Goals/Success? Clos e KM I in Gene nclin r as M ed S al, but ore S ee E2. ignifi 0 cantSource: AIIM Market Intelligence
  44. 44. How Well is Enterprise 2.0 Understood in Your Organization? KM I nclin ed a Und Early in re ersta ndin Adop g an tion dSource: AIIM Market Intelligence
  45. 45. In Your Organization, Which Departments Are Primary Users of E2.0 Functionality? E2.0 Ever is KM I ywhere nclin in ed O rgs Source: AIIM Market Intelligence
  46. 46. What Level of Impact (Planned or Realized) Does E2.0 Have on Individuals in Your Organization? KM Inclined Netw orkin Shar g, C ing, o Stro Qua mmunit nger lity, S ies, All Respondents for K peed M In all cline d Source: AIIM Market Intelligence
  47. 47. What Impact (Planned or Realized) Does E2.0 Have on theFollowing Business Goals & Objectives in Your Organization? KM Inclined Inter nal a Colla nd E bora xtern tion al Ca and All Respondents Mag Shar pture, nified ing a re Source: AIIM Market Intelligence
  48. 48. Is Implementation of E2.0 in Your Organization Driven More by Ad Hoc Usage or a Strategy? KM D Acci oesn’t dent Hap ally p Strat en, e Nec gy is essa ry Source: AIIM Market Intelligence
  49. 49. Where Do You Feel Your Organization’s Adoptionis with Regards to the Following Technologies? (KM Inclined) Source: AIIM Market Intelligence
  50. 50. Where Do You Feel Your Organization’s Adoptionis with Regards to the Following Technologies? (All Respondents) Source: AIIM Market Intelligence
  51. 51. Is an ROI Study Required as Part of Your Planning for Enterprise 2.0? Not ever warr ythin calcu ants g lation ROI an e xcus - but it’s e to not eithe avoid it r!Source: AIIM Market Intelligence
  52. 52. Does Your Organization Measure the Success of Enterprise 2.0 the Same Way You Do? Cultu Matt re ers! Source: AIIM Market Intelligence
  53. 53. What Are the Biggest Impediments toImplementing E2.0 in Your Organization? Cog nition Cost , Cu , and lture Con , trol Source: AIIM Market Intelligence
  54. 54. Who Specifically has Budget Authorityfor Enterprise 2.0 in Your Organization? Isn’t E2.0 Bott Abou Yes, om-u t but T p? Bud op-d get i own Goo saV d Th ery ing.. . Source: AIIM Market Intelligence
  55. 55. So is E2.0 = KM 2.0?
  56. 56. What do YOU think?
  57. 57. Is your Information Architected for KnowledgeManagement?
  58. 58. Is your Information Architected forEnterprise 2.0?
  59. 59. Is your Culture ready for this?
  60. 60. How can you be certain?
  61. 61. Always open to Dan Keldsen Discuss, Debate, Co-founder and Principal CONSULT and 617-933-9655 dk@InformationArchitected.com EDUCATEFurther details on our Enterprise 2.0 and Knowledge Management capabilities at: www.InformationArchitected.com/ KnowledgeManagement