Human Resource
Management
PRINCIPLES OF HRM
• Strategic integration
• Organisational flexibility
• Commitment
• Quality
STRATEGIC INTEGRATION
An attempt to treat all labour management
processes – from recruitment and training to
remuneration ...
STRATEGIC HRM
• People are not just another cost or factor of
production. They are the key to competitive
advantage.
• Clo...
FLEXIBILITY
• The flexible firm and the global
economy.
• Functional flexibility
• Numerical flexibility
• Financial flexi...
COMMITMENT
• From ‘control’ to ‘commitment’ through
changing the organisation’s culture.
• Mission statement: A statement ...
Cont’d
• ‘Transformational leadership’: CEO as
visionary change agent.
• Ensuring employees demonstrate desired
attitudes,...
QUALITY
• Culture of quality: Quality work, quality
workers, quality products and services.
• Total Quality Management.
• ...
Differences between
PM and HRM
• For those who recognize a difference between
personnel management and human resources, the
difference can be described a...
• Human resources is described as much broader
in scope than personnel management.
• Human resources is said to incorporat...
• Personnel management can include
administrative tasks that are both traditional and
routine. It can be described as reac...
• PM is often considered an independent function
of an organization.
• Human resource management, on the other
hand, tends...
What is Human Resource Management?
• Managing the effective use of people to achieve
both organizational and individual go...
Human Resource Management (Contd.)
HR is multidisciplinary: It applies the disciplines of
Economics (wages, markets, resou...
HRM has increased in importance
since the 1980s. Why?
• Globalization
• Government regulation
• Stronger knowledge/researc...
WHY IS HRM IMPORTANT?
 Service is delivered by people.
 Low quality HR leads to low quality
customer service.
 In the 2...
How HRHow HR FunctionsFunctions Relate to HRRelate to HR
ActivitiesActivities
The Acquisition of
Human Resources
Planning
...
HowHow HR FunctionsHR Functions Relate toRelate to HRHR
ActivitiesActivities, continued, continued
The Rewarding of
Human ...
Goals of Human Resource Management
The human resource
function in contemporary
organizations
Facilitating
organizational
c...
OBJECTIVES OF HRM
 It is concerned with the optimum utilization of
the human resources within and organization.
 It is c...
OBJECTIVES OF HRM
• To recognize the role of HRM in
bringing about organizational
effectiveness.
• HRM is not an end itsel...
OBJECTIVES OF HRM
• To be ethically and socially responsible to
the needs and challenges of the society
while minimizing t...
12–25
The Human Resource Management Process
Environmental Factors Affecting HRM
• Labor Union
An organization that represents workers and seeks to
protect their inte...
Environmental Factors Affecting HRM
(cont’d)
• Affirmative Action
The requirement that organizations take proactive
steps...
The HRM Division
• It comprises of:
12–28
Organization Development and Human Resource
Planning Section.
Services Section...
Key Functions
Human Resource Planning
Recruitment & Selection
Compensation & Benefits
Performance Appraisals
Training & De...
HRM ACTIVITIES
• Performance appraisal is concerned with determining
how well employees are doing their jobs, communicatin...
HRM ACTIVITIES(Continued)
• Job analysis defines a job in terms of specific tasks and
responsibilities and identifies the ...
SELECTION
A series of steps from initial applicant screening
to final hiring of the new employee.
Selection process.
Step ...
Selection process
Step 1 Completing application materials.
Gathering information regarding an applicant’s background and
e...
Selection process
Step 3 Completing any necessary tests.
Administered before or after the interview.
Common examples of em...
Selection process
Step 5 Deciding to hire or not to hire.
Draws on information produced in preceding selection steps.
A jo...
Types of Selection Devices
• Application Forms
• Written Tests
• Performance Simulations
• Interviews
• Background Investi...
Written Tests
• Types of Tests
Intelligence: how smart are you?
Aptitude: can you learn to do it?
Attitude: how do you ...
Performance Simulation Tests
• Testing an applicant’s ability to perform actual
job behaviors, use required skills, and
de...
Other Selection Approaches
• Situational Interviews
Interviews in which candidates are evaluated on how
well they handle ...
Suggestions for Interviewing
1. Structure a fixed set of questions for all applicants.
2. Have detailed information about ...
Other Selection Approaches (cont’d)
• Realistic Job Preview (RJP)
The process of relating to an applicant both the
positi...
Orientation
• Transitioning a new employee into the
organization.
Work-unit orientation
 Familiarizes new employee with ...
Contemporary HRM Issues
• Downsizing
The planned elimination of jobs in an organization
 Provide open and honest communi...
Contemporary HRM Issues (cont’d)
• Sexual Harassment
An unwanted activity of a sexual nature that affects
an individual’s...
Contemporary HRM Issues (cont’d)
• Work-Life Balance
Employees have personal lives that they don’t leave
behind when they...
Desired Outcomes of HRM
• Attraction
• Retention
• Job Performance
• Productivity
• Employee Safety and Health
• Attendanc...
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Njongo dhrm1 m13 ppt1

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  • Figure 1.3 page 17 DeNisi & Griffin
  • These are dimensions along which HR contributes to the attainment of an organization’s goals Therefore, these dimensions can be the basis for judging the effectiveness of the HR program A growing issue for HR in organizations is justifying and promoting their activities, showing the value added by such efforts.
  • Njongo dhrm1 m13 ppt1

    1. 1. Human Resource Management
    2. 2. PRINCIPLES OF HRM • Strategic integration • Organisational flexibility • Commitment • Quality
    3. 3. STRATEGIC INTEGRATION An attempt to treat all labour management processes – from recruitment and training to remuneration and retrenchment – in a strategic fashion by integrating them with the broader business concerns of the enterprise.
    4. 4. STRATEGIC HRM • People are not just another cost or factor of production. They are the key to competitive advantage. • Close ‘fit’ between human resources, internal processes and the external environment. 1. Devolution of responsibility for labour management to line managers. 2. Co-ordination of policies on recruitment, training & performance management.
    5. 5. FLEXIBILITY • The flexible firm and the global economy. • Functional flexibility • Numerical flexibility • Financial flexibility 1. Core: Highly skilled knowledge workers. Full time jobs and job security. 2. Periphery: Casuals and part-time workers and short-term contractors.
    6. 6. COMMITMENT • From ‘control’ to ‘commitment’ through changing the organisation’s culture. • Mission statement: A statement of core values. • Recruitment: Only recruiting those prepared to subscribe to these core values.
    7. 7. Cont’d • ‘Transformational leadership’: CEO as visionary change agent. • Ensuring employees demonstrate desired attitudes, competencies and behaviours. • Culture Management – strong culture
    8. 8. QUALITY • Culture of quality: Quality work, quality workers, quality products and services. • Total Quality Management. • Quality assurance and zero defects. • Internal customers. • Empowering workers via team working.
    9. 9. Differences between PM and HRM
    10. 10. • For those who recognize a difference between personnel management and human resources, the difference can be described as philosophical. • Personnel management is more administrative in nature, dealing with payroll, complying with employment law, and handling related tasks. • Human resources, on the other hand, is responsible for managing a workforce as one of the primary resources that contributes to the success of an organization.
    11. 11. • Human resources is described as much broader in scope than personnel management. • Human resources is said to incorporate and develop personnel management tasks, while seeking to create and develop teams of workers for the benefit of the organization. A primary goal of human resources is to enable employees to work to a maximum level of efficiency
    12. 12. • Personnel management can include administrative tasks that are both traditional and routine. It can be described as reactive, providing a response to demands and concerns as they are presented. • By contrast, human resources involves ongoing strategies to manage and develop an organization's workforce. It is proactive, as it involves the continuous development of functions and policies for the purposes of improving a company's workforce.
    13. 13. • PM is often considered an independent function of an organization. • Human resource management, on the other hand, tends to be an integral part of overall company function.
    14. 14. What is Human Resource Management? • Managing the effective use of people to achieve both organizational and individual goals through the effective recruitment, selection, development, compensation, and utilization of human resources by organizations
    15. 15. Human Resource Management (Contd.) HR is multidisciplinary: It applies the disciplines of Economics (wages, markets, resources), Psychology (motivation, satisfaction), Sociology (organization structure, culture) and Law (min. wage, labor contracts) What HR Professionals Do? HR planning Recruitment & Selection Training and development Compensation & Performance review Labor relations
    16. 16. HRM has increased in importance since the 1980s. Why? • Globalization • Government regulation • Stronger knowledge/research base • Changing role for labor unions • Challenge of matching worker expectations with competitive demands
    17. 17. WHY IS HRM IMPORTANT?  Service is delivered by people.  Low quality HR leads to low quality customer service.  In the 21st century effective knowledge management translates into competitive advantage and profits.  Knowledge comes from a firm’s people. Copyright © 2005 Prentice Hall, Inc. All rights reserved. 12–17
    18. 18. How HRHow HR FunctionsFunctions Relate to HRRelate to HR ActivitiesActivities The Acquisition of Human Resources Planning Analyzing Jobs Recruitment Selection The Development of Human Resources Appraising Training Developing
    19. 19. HowHow HR FunctionsHR Functions Relate toRelate to HRHR ActivitiesActivities, continued, continued The Rewarding of Human Resources Compensating (Wages & Salaries) (Incentives) The Maintenance of Human Resources Employee Benefits Safety & Health Labor Relations
    20. 20. Goals of Human Resource Management The human resource function in contemporary organizations Facilitating organizational competitiveness Complying with legal and social obligations Promoting individual growth and development Enhancing productivity and quality
    21. 21. OBJECTIVES OF HRM  It is concerned with the optimum utilization of the human resources within and organization.  It is concerned with the creation of conditions in which each employee is encouraged to make his best possible contribution to the effective working of the undertaking.  It is also concerned with the development of the sense of mutual respect and trust between management and workers through sound relations.  It endeavors to increase the productive efficiency to the workers through training, guidance and counseling and  It tries to raise the morale of the employee. PERSONAL
    22. 22. OBJECTIVES OF HRM • To recognize the role of HRM in bringing about organizational effectiveness. • HRM is not an end itself. It is only a means to assist the organization with its primary objectives. • Simply stated, the department exist to serve the rest of the organization. ORGANIZATIONAL
    23. 23. OBJECTIVES OF HRM • To be ethically and socially responsible to the needs and challenges of the society while minimizing the negative impact of such demands upon the organization. • The failure of organizations to use their resources for the society’s benefit in ethical way may lead to restrictions. • For example, the society may limit HR decisions through laws that enforce reservation in hiring and laws that address discrimination, safety or other such areas of social concern. SOCIETAL
    24. 24. 12–25 The Human Resource Management Process
    25. 25. Environmental Factors Affecting HRM • Labor Union An organization that represents workers and seeks to protect their interests through collective bargaining. • Collective Bargaining Agreement A contractual agreement between a firm and a union elected to represent a bargaining unit of employees of the firm in bargaining for:  Wage, hours, and working conditions.
    26. 26. Environmental Factors Affecting HRM (cont’d) • Affirmative Action The requirement that organizations take proactive steps to ensure the full participation of protected groups in its workforce. • Laws and Regulations Limit managerial discretion in hiring, promoting, and discharging employees.
    27. 27. The HRM Division • It comprises of: 12–28 Organization Development and Human Resource Planning Section. Services Section. Human Resource Development and Competency Section. Performance Appraisal, Disciplinary and Promotion Section HRMIS Unit Psychology Management Unit Administration Unit
    28. 28. Key Functions Human Resource Planning Recruitment & Selection Compensation & Benefits Performance Appraisals Training & Development
    29. 29. HRM ACTIVITIES • Performance appraisal is concerned with determining how well employees are doing their jobs, communicating that information to the employees and establishing a plan for performance improvement. • Training and development activities help employees learn how to perform their jobs, improve their performance and prepare themselves for more senior positions. • Career planning and development activities benefit both employees (by identifying employee career goals, possible future job opportunities and personal improvement requirements) and the organisation (by ensuring that qualified employees are available when needed). • Employee motivation is vital to the success of any organisation. Highly motivated employees tend to be more productive and have lower rates of absenteeism and turnover.
    30. 30. HRM ACTIVITIES(Continued) • Job analysis defines a job in terms of specific tasks and responsibilities and identifies the abilities, skills and qualifications needed to perform it successfully. • Human resource planning or employment planning is the process by which an organisation attempts to ensure that it has the right number of qualified people in the right jobs at the right time. • Employee recruitment is the process of seeking and attracting a pool of applicants from which qualified candidates for job vacancies within an organisation can be selected. • Employee selection involves choosing from the available candidates the individual predicted to be most likely to perform successfully in the job.
    31. 31. SELECTION A series of steps from initial applicant screening to final hiring of the new employee. Selection process. Step 1 Completing application materials. Step 2 Conducting an interview. Step 3 Completing any necessary tests. Step 4 Doing a background investigation. Step 5 Deciding to hire or not to hire.
    32. 32. Selection process Step 1 Completing application materials. Gathering information regarding an applicant’s background and experiences. Typical application materials. Traditional application forms. Résumés. Sometimes tests may be included with application materials. Step 2 Conducting an interview. Typically used though they are subject to perceptual distortions. Interviews can provide rough ideas concerning the person’s fit with the job and the organization.
    33. 33. Selection process Step 3 Completing any necessary tests. Administered before or after the interview. Common examples of employment tests. Cognitive, clerical, or mechanical aptitudes or abilities. Personality. Step 4 Doing a background investigation. Can be used early or late in selection process. Background investigations include: Basic level checks. Reference checks.
    34. 34. Selection process Step 5 Deciding to hire or not to hire. Draws on information produced in preceding selection steps. A job offer is made. A physical examination may be required if it is relevant to job performance. Negotiation of salary and/or benefits for some jobs. Step 6 Socialization. The final step in the staffing process. Involves orienting new employees to: The firm. The work units in which they will be working. The firm’s policies and procedures. The firm’s organizational culture.
    35. 35. Types of Selection Devices • Application Forms • Written Tests • Performance Simulations • Interviews • Background Investigations • Physical examinations
    36. 36. Written Tests • Types of Tests Intelligence: how smart are you? Aptitude: can you learn to do it? Attitude: how do you feel about it? Ability: can you do it? Interest: do you want to do it? • Legal Challenges to Tests Lack of job-relatedness of test to job requirements Discrimination in equal employment opportunity against members of protected classes
    37. 37. Performance Simulation Tests • Testing an applicant’s ability to perform actual job behaviors, use required skills, and demonstrate specific knowledge of the job. Work sampling  Requiring applicants to actually perform a task or set of tasks that are central to successful job performance. Assessment centers  Dedicated facilities in which job candidates undergo a series of performance simulation tests to evaluate their managerial potential.
    38. 38. Other Selection Approaches • Situational Interviews Interviews in which candidates are evaluated on how well they handle role play in mock scenarios. • Background Investigations Verification of application data Reference checks:  Lack validity because self-selection of references ensures only positive outcomes. • Physical Examinations Useful for physical requirements and for insurance purposes related to pre-existing conditions.
    39. 39. Suggestions for Interviewing 1. Structure a fixed set of questions for all applicants. 2. Have detailed information about the job for which applicants are interviewing. 3. Minimize any prior knowledge of applicants’ background, experience, interests, test scores, or other characteristics. 4. Ask behavioral questions that require applicants to give detailed accounts of actual job behaviors. 5. Use a standardized evaluation form. 6. Take notes during the interview. 7. Avoid short interviews that encourage premature decision making.
    40. 40. Other Selection Approaches (cont’d) • Realistic Job Preview (RJP) The process of relating to an applicant both the positive and the negative aspects of the job.  Encourages mismatched applicants to withdraw.  Aligns successful applicants’ expectations with actual job conditions; reducing turnover.
    41. 41. Orientation • Transitioning a new employee into the organization. Work-unit orientation  Familiarizes new employee with work-unit goals  Clarifies how his or her job contributes to unit goals  Introduces he or she to his or her coworkers Organization orientation  Informs new employee about the organization’s objectives, history, philosophy, procedures, and rules.  Includes a tour of the entire facility
    42. 42. Contemporary HRM Issues • Downsizing The planned elimination of jobs in an organization  Provide open and honest communication.  Reassure survivors. • Managing Work Force Diversity Recruitment for diversity Selection without discrimination Orientation and training that is effective
    43. 43. Contemporary HRM Issues (cont’d) • Sexual Harassment An unwanted activity of a sexual nature that affects an individual’s employment.  Unwanted sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature when submission or rejection of this conduct explicitly or implicitly affects an individual’s employment. An offensive or hostile environment  An environment in which a person is affected by elements of a sexual nature.
    44. 44. Contemporary HRM Issues (cont’d) • Work-Life Balance Employees have personal lives that they don’t leave behind when they come to work. Organizations have become more attuned to their employees by offering family-friendly benefits:  On-site child care  Summer day camps  Flextime  Job sharing  Leave for personal matters  Flexible job hours
    45. 45. Desired Outcomes of HRM • Attraction • Retention • Job Performance • Productivity • Employee Safety and Health • Attendance • Job Satisfaction • Competitive Advantage • Company Performance
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