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    IT_in_delhi_govt IT_in_delhi_govt Presentation Transcript

    • IT in Delhi Government
    • NeGP
      • The Government approved the National e-Governance Plan (NeGP), comprising 27 Mission Mode Projects and 10 Components on May 18 2006.
    • Vision
      • Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man
      • One of the goals of the Government to meet this vision is the need to cooperate, collaborate and integrate information across different departments in the Centre, States and Local Government.
    • e- Governance Projects in Delhi Government
      • E-Dastavej
      • Indraprastha Bhulek
    • E-Dastavej
      • Delhi Online Registration Information System : E-Dasatavej system provides for registration of documents of property transactions with various security checks, on-line capturing & storing of photographs of buyers/sellers/witnesses, information of registration fee and maintenance of database & query system.
    • Indraprastha Bhulekh
      • Delhi Land Records Computerisation : This system involves different sub-systems like Khatauni, mutation, Khasra-Girdavari, online query on land records etc.
    • At Delhi Secretariat
      • File Monitoring System
      • Letter Monitoring System
      • Location Information System (LOCIS)
      • Daily Appointment Programme
      • E-Purti
      • E-mail Grievance Monitoring System
      • MLAs’ Works Monitoring System
    • File Monitoring System
      • Files received / dispatched
      • System allots a unique file number for monitoring file movement.
    • Letter Monitoring System
      • IT System to keep track of letters received in a department
      • Gives transparency to the process of movement of letters
    • Location Information System (LOCIS)
      • Keeps track of all the personnel posted in Delhi Secretariat
    • Daily Appointment Programme
      • Software for entry and monitoring of daily appointments of the officers.
    • E-Purti (Store Management Information System)
      • Provides IT solution for management of stores.
      • Departments are issued items online.
      • Provides for online submission of demands to store and facility to ensure that bills are passed after items are received and entered in the computer.
    • E-mail Grievance Monitoring System
      • Monitors the grievances received through e-mail to Hon’ble Chief Minister of Delhi
    • MLAs’ Works Monitoring System
      • MLAs are responsible for different types of activities in their respective constituencies
      • Software implemented in Chief Minister’s office to monitor the progress of the works initiated by the MLAs in their respective constituencies.
      • All the entries are made online, sent over to the concerned department online
      • Chief Minister can monitor the progress report online
    • Transport Department Projects…
      • Registration of vehicles
      • Road tax collection
      • Issue of permits
      • Enforcement of provision of Motor Vehicles Act & Rules
      • Vahan software - A state database of more than 50 lakh vehicles.
      • Provide vehicle registration details
    • Utility Mapping Project
      • Objective: To create large scale digital maps of the city with utility network and related data to water, sewage, electricity, gas etc.
      • Technology Used:
        • Global Positioning System (GPS)
        • Photogrammetry – Aerial Photographs in consecutive pairs were used to form a 3D model
        • Geographic Information System (GIS)
      • Area Covered: 1485 sq. km of Delhi on the scale of 1:1250.
    • Pay & Accounts Office
      • Implemented NIC developed PAO-2000 in all its offices.
      • All DDOs are connected. – Pay bills, GPF, Other misc bills
    • Tihar Prisons
      • Prison Management System:
        • Centralised database
        • Recording & tracking of prisoners’ movements
        • Monitoring of action taken by courts on a case
        • Preparation of administrative & statistical reports
    • Land Acquisition Management System (LAMS)
      • Application for Land & Building department
      • Computerised the land acquisition process
        • Record keeping
        • Notification
        • Schemes
        • Compensation
        • Court cases
        • Possession
    • Prevention of Food Adulteration Department
      • Lodging of complaints by citizens regarding adulterated food samples
      • Submission of online report by food inspectors
      • Submission of online Public Analyst reports etc
    • Industry Department
      • NIC software for
        • Firms & Society branch
        • Loan Branch
        • Land & Property Record branch
    • Social Welfare Department
      • More than 10 Financial Assistance schemes computerised
      • Web based system of information on missing children
    • Districts Computerisation
      • NIC DLSC has connected and computerized all the 09 districts of Delhi
      • Some of the applications computerized apart from E-Praman Patra, E-Dastavej & Indraprasth Bhulekh are :
        • Swarn Jayanti Shahri Rojgar Yojana
        • Marriage Registration Information System
        • MIS on Parliament Questions
        • Recovery Information System
        • Prime Minister’s Rozgar Yojana
        • Industrial Polluting Units Information System
    • Sales Tax
      • Registration of Firms
      • Filing and processing return
      • Details of taxes deposited
      • Issue and receipt of forms, etc
      • Registered dealers can view their tax, statutory form and other dealers’ particulars through department’s web site.
    • Excise Department
      • EMIS Application Software
        • Import Permit Generation
        • Printing of transport permit at bond level
        • Tax collection directly updated on department’s server from 30 branches of SBI.
        • Fresh/Renewal of various licenses through Single Window System
        • Tax from Cinema halls, cable operators…
    • Education Department
      • Web based online system, having Database of
        • More than 50,000 employees
        • Around 1000 schools
        • Students enrolment
        • Inventory of furniture, etc in the school
      • Personal Information System:
        • Appointments, transfer, posting & Relieving of Employees
        • Post fixation based upon student enrolment
      • Finance Module:
        • Sanction Generation & Expenditure Monitoring
        • Budget Monitoring for all schools
        • Speedy disposal of GPF
    • Tender Notice Information System
      • Web Based System
      • Facilitated the publication of all tender notices on the web
      • Free email notification for registered Suppliers
      • Details of contracts placed in Public domain
      • Expenditure analysis for effective and efficient procurement.
    • e- procurement
      • E-procurement utilizes the latest emerging IT tools for procuring through a better transparent manner and helps in accessing the information.
      • E-Procurement may simply be defined as transferring purchasing skills into an electronic environment, using a common platform for procurement.
      • E-Procurement is the purchasing of goods and services using a web based application software.
    • e- procurement (Cont…)
      • Vision:
        • To utilize the latest emerging IT tools for public procurement of goods and services
        • To enhance transparency and efficiency in procurement by using a unified platform for an end to end e-procurement solution in a secure manner
    • Stake Holders
      • Departments of Govt. of NCT of Delhi
      • Suppliers and Contractors in India who would be participating in public procurement by departments, Govt corporations
      • Service Sector in India
      • PPP Partner
      • Citizens of NCT of Delhi.
    • e- procurement (Cont…)
      • Objectives:
        • Enhance transparency (information about number of tenderers, rate at which work is awarded, name of successful tender will be posted online)
        • Increase in efficiency (to reduce time for finalization of tender)
        • Cost savings through increase in competition, wider participation, e-auction and reduction in cost of advertisement.
        • Creating a centralized database of work contractors, suppliers for effective control.
        • Automating monotonous and routine activities.
        • Fair competition for supplier and contractors.
        • Automate work flow within the department.
    • Expected Outcomes
      • Eliminate delays on account of manual processing
      • Standardizing the procedures.
      • Improve efficiency.
      • Effective control by monitoring the project.
      • MIS and database for speedy information.
      • Generation of timely reports.
      • Effective utilization of resources.
      • Reduction in cost overruns.
      • Timely completion of project.
      • Common prices for all departments for common items.
      • Bidders, suppliers will have ease in participation
      • Citizens will have freedom to see important project.
    • Different modules Accounting E- Payment MIS E-auction Centralized registration Catalogue mgnt Contract mgmt E- tendering Indent mgnt Core platform
      • Suppliers registration module - Suppliers to register for doing business with Government
      • Indent Management - Document for tenders prepared electronically, comments of creator and approver stored electronically.
      • E-Tendering - Preparing std. terms and conditions, NIT, reception of bids, evaluation and award of work electronically.
      • E-Auction - Facility of both reverse (buying) and forward (selling) auction.
      • Catalogue Mgmt - Database of items giving description, rate, contractors name
      • Contract Mgmt . - Start after the award of work till completion of work, monitors progress and payment (PWD…)
      • E-Payment - Online transfer of funds-both inflows and outflows.
    • E-Procurement as a service
      • Supplier adoption service.
      • Training to government officials and contractors (5000-6000 Govt. users and 15000 contractors/suppliers)
      • Help Desk service (24X7)
      • Catalogue service.
    • How to implement…
      • In phased manner.
      • Few departments selected in pilot phase (six months time frame)
      • Other departments and corporations to implement after successful “go live’ (3 years time frame)
      • Roll out plan for various departments and for various modules to be in place.
      • Motto - Plan Big, Start Small, Scale Fast.
    • Roles and Responsibilities of Government
      • Constitution of various committees for implementation.
      • Evaluation of bids in response to RFP to select ASP.
      • Finalize agreement and SLA with ASP.
      • Finalize project implementation time schedules and coordinate with participating departments and suppliers.
      • To provide data centre space.
      • To prepare a list of training of employees and suppliers.
      • To select a third party for conducting security audit twice a year.
      • To implement procedural reforms and change mgmt.
      • To select an agency for issuing digital signatures.
      • To give due publicity to the project.
      • To take necessary approvals for timely completion of project.
    • Government Process Re-engineering
      • Elimination of redundant or repeated task.
      • Reform of core business process and cross functional process that impact significantly on cutting edge cycle time or cost.
      • Standardization of most frequently used practices.
      • Simplification of actions.
    • To Be Processes
      • Development of centralized registration system.
      • Computer Added Design implementation.
      • Common coding system for items.
    • Roles and Responsibilities of PPP partner…
      • E-Procurement System implemented on PPP basis. Service Provider to:
        • Appoint Project Manager, team of programmers and system analyst for project planning and implementation
        • Implement GPR .
        • Install and test e-Procurement application adopting open and interoperable standards.
        • Impart training to end users.
    • Roles and Responsibilities of PPP partner (Cont…)
        • Have a policy on security aspects and shall set up processes relating to digital signatures/PKI in conformity with IT Act.
        • Install firewalls , NIDS, Antivirus and Anti spy ware.
        • Maintain help desk on 24x7 basis.
        • Provide catalogues information having details of price, product information, product specification of standard items/goods.
    • Service Level Agreement (SLA)
      • To monitor and measure the quality of services provided
      • Operational requirements, acceptance and testing, certification, e-procurement solution maintenance and support, manpower deployment will be measured.
      • Testing, Acceptance and Certification will be done by a third party so as to remove defects.
      • Third party audit will be carried out at least twice in a year.
    • Indent Tender Bidding Evaluation Tender Purchase Bid Submission Bid Modification Pre-Qualification Technical Evaluation Commercial Evaluation Award of Contract Tender Creation Tender Approval Tender Publishing Corrigendum Pre-Bid Meeting Payment of EMD Request & Source Buy & Pay Monitor Tender Management System 1. E-Tendering Placing of the P.O. New Indent Generation Indent Approval Cost Estimation Indent Consolidation Bidder Process *
    • Milestones Definition Activity Planning BOM Progress Report BOM Consumption Planning M Book Inspection Monitoring Site Inspection Report Inspection Approval Contract Status Tracking Delay Reporting Vigilance Inspection E-Procurement Solution: 2. Contract Management- Works Contractor Process * Request & Source Contract Management Monitor
    • Approval by Officer / EE Review by PAO PAO Queries Payment Approval Release of Payment Payment to Contractor 3. E-Payment Request & Source Buy & Pay Monitor
    • Obtaining Digital Certificate
    • Salient Features of E-Procurement Solution
      • End – to - End E-Procurement Solution
        • E-Tendering module
        • Auction module (forward & reverse)
        • Rate contract purchase module
      • Scalable to large volumes of Data
      • Configurable Solution: Enables the user to define the business rules and configure the system as per requirements.
      • Supports privilege based user access & activity roles
      • Form Selection : Enables the user to store the forms in a library and call them as per the requirement of the transaction.
      • Flexible Workflows :
        • Enables a user to configure the workflows at Organisation level, Division level, User level & Tender level
        • Supports inter & intra organisation workflows
        • Workflows map the movement of files as it takes place in an Organisation
      Salient Features of E-Procurement Solution (Cont…)
      • Dashboard: enables a user to centrally monitor all his tasks and the tasks pending with his sub-ordinates
      • Messaging: An integrated many-to-many messaging system is built-in that allows buyers to communicate between themselves & bidders and bidders to communicate with the buyers
      Salient Features of E-Procurement Solution (Cont…)
      • Online pre-bid meeting
      • Audit Module :
        • Privilege based access
        • Captures the entire transaction trail
        • Captures changes at field level and presents them in a tabular format
      Salient Features of E-Procurement Solution (Cont…)
    • Smart Governance & Increased Profitability Transparent system IT friendly and innovative Management Tight Monitonring Real Time information Improved response time Improved Accountability Improved inventory mgmt Demand Aggregation Reduced transaction costs Elimination of Tender publishing costs Savings on Stationery Participation of larger no of suppliers Discourages Cartel formation Automated Work flows Automated status update Enforcement of Standard process Elimination of non-value added steps Benefits to Buyers New Improved Image Real time Monitoring Stream lined Procurement Process Process Efficiency New Supplier Discovery Cost Reduction
    • e-Yojana
      • Monitoring System for Plan Expenditure:
        • Implemented in Planning department
        • Monitors expenditure incurred on various plan schemes by different departments
        • Web based Application – Linked with about 90 departments
        • Department’s benefit by availability of data online
    • e-Sahkarita
      • Implemented in RCS office.
      • Improve interface with the people and bring transparency in the working RCS office
      • Registration of cooperative societies
      • System integrated with the department’s website for real time information availability
        • Details of society
        • Membership details
        • Financial information of banks
        • Liquidation proceedings
        • Administrator Details
        • Audit, inspection/enquiry
        • Arbitration cases…
    • e-COURTIS
      • Web-based application system
      • Law & Judicial department monitors all court cases being handled by various departments of Delhi Government
      • All departments can enter/update their cases and is available over intranet/internet.
    • District Courts
      • Web-based software provides
        • Facility for filing cases
        • Recording daily proceeding
        • Preparation of Cause List
        • Copies of orders/judgments
        • Details of pending cases
      • Citizen Perspective
        • Apply Apply - No Reply (No response from Government)
        • You get heard only if you approach the top
        • Most of the grievances get filed but nobody reverts back
        • Non-availability of information on all government services/schemes at one location
      • Government Perspective
        • there is no system to monitor how complaints are being closed.
        • Information on the internet can be availed by only 8-10% of population
      Aap Ki Sunwai
    • Present - Grievance Management
      • People submit their grievances to the Ministers/Officers by using one of the following mediums:
        • Letter/representation
        • Internet based grievance redressal system
        • Personal meeting during meeting hours
      • There is no mechanism for monitoring the redressal of grievances except grievances with VIP references
      • Internet based system has not been able to deliver the desired effect
        • no escalation mechanism
        • all departments are not covered
    • Present – Information Dissemination to Citizens
      • Through designated person handling the subject in the office
      • By announcing various schemes in the media
      • Through help-desk/reception in the department/agency
      • By placing information in the form of simple FAQ on the website
    • Initiatives Taken So Far
      • In absence of a centralized system of handling requirement of information dissemination and grievance handing, departments started setting up their own call centers to cater to the needs of people.
      • All the departments have different telephone numbers for their call centers… difficult to remember all the numbers
    • Call Center Number
      • One common number of short code 4 or 6-digit, for all departments
      • Call charges to be paid by calling party
      • The number be accessible from
        • All phones - land line, wireless and mobiles
        • From Delhi, NCR – as Local Call
        • From Across India – as STD Call
    • Why a CRGMS and Call center
      • For People
      • People have little knowledge of procedures / rules / regulations
      • In big city like Delhi many times people are not aware as to which office to approach and what is the department/agency location.
      • To know the status of application / grievance filed and also get the action taken report.
      • To get status of work being done by government agencies.
      • Grievances can be lodged using any medium
        • Paper based representation received by any Government Representative, Department, Citizen Service Bureau
        • Voice – Telephone - Landline/Fixed Wireless, Mobile Phone - GSM/CDMA
        • IVR – Interactive Voice Response
        • Internet – Email/Form/WAP (with photo)
    • CITIZEN GRIEVANCE MANAGEMENT Status of grievance/ applications/ of Govt. Action Taken
    • Grievance Number Check Digit
    • Unique Grievance Number
      • The citizen should be able to follow-up the status of the Grievance using the unique acknowledgement number irrespective of
        • grievance being lodged by the CSB
        • Department or call center
        • nominated officials in online or offline mode.
      • Implement this through an offline/online transaction identification check digit in the unique acknowledgement number or
      • Internal synchronization/pointing to the new number generated when the grievances lodged offline are updated on the system.
      • The system should enable the citizen to follow-up using the initial generated acknowledgment number.
      • Call Centre will alert / notify the Department/ Officials using
        • Inbox of the officials using the system
        • Voice – Telephone - Landline/Fixed Wireless (in case of urgency)
        • SMS (in case of urgency)
        • Internet – Website/Email
        • Fax
    • CRGMS & Call Centre – Department Access Mediums
      • Department can
        • Update the action taken on a grievance
        • Information regarding new service
        • Reply regarding new clarification received from Call Centre
        • Update the Daily department bulletin board service
      • The above can be done via
        • Voice – Telephone
        • IVR – Interactive Voice Response (predefined responses or leave message which gets transcribed later)
        • Internet – CRGMS/Website/Email
        • SMS
    • E- Governance Challenges
      • Lack of IT Literacy and awareness regarding benefits of e- Governance
      • Underutilization of existing ICT infrastructure
      • Attitude of Government Departments
      • Lack of coordination between Govt. department and solution provider
      • Lack of Infrastructure for sustaining e-Gov Projects
    • Thank you