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RNT Profile

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  • 1. Email: rabnawaz.thalho@telenor.com.pkRabnawaz Thalho Cell: [+92 345] 204-0555 DOB: 29th Nov 1985Objective Seeking a management position with an organization where I can advance my professional capabilities while utilizing my skills and experience to improve operations, increase profitability and enhance growthProfessional Asst. Manager with the substantial experience of customer services. High premium on providingIntroduction preemptive support to the team in exploring, developing and maximizing their full potential, encouraging continuing education through internal and external training and development opportunities Furnished with strong services background and diversified work experience, such as: Sales, Customer Services, Inventory Management, Market Analysis, Branch Operations, Inter-departmental Co-ordination, Conflict Management, Stress Management, People Management Have key strength to optimize resources in-order-to derive desirable results while keeping them motivated/projected and most important stress-free Have good understanding on Prepaid/Postpaid/Financial Services (Easypaisa) platforms, GSM/GPRS Networks while have worked on various business applications, such as: Siebel, Tracker, Geneva, Chriss, VAD, Magic Screen, Fundamo, AKSA Focus on maintaining the culture of Passion for Business, Operational Excellence, Constant Renewal, Empowering People, Integrity and Accountability Creative problem solver that accurately assesses technical situational challenges and successfully transforms ideas into appropriate workable solutions, such as: Mentor Programs, 360 Degree Feedback, SMART Tool & Stress Meter Provide volunteer services in Corporate Social Responsibility programs that are arranged by Telenor Pakistan with the aim to get involved in communities and to support programs that enrich the quality of life of all citizensAdditional Comprehensive Experience Specialties  Training  People Management  Sales  Customer Services  Inventory Controlling/Auditing  Business Management  Financial Services  Strategic Visioning  Coordination  Operational ExcellenceAcademic Qualification Training & Workshop  Preston University  System Training(s) MBA 2008, Marketing o Siebel/Fundamo/AKSA o Magic Screen  Preston University  Other Trainings BS 2007, Information Technology o Leadership Care & Growth o Stress Management  Berlitz Language Institute o Up-selling Skills American English Language 7th Level o Work Life Balance o Safety & Security  Khawaja Institute of Technology o Medical First Aid C Programming Language o Know your Money  E-Learning Dilemma(s) o Telenor Way Challenge - “Own Challenge” o Telenor Way Challenge – “Team work according to the Values”
  • 2. Employment Telenor Pakistan – [http://www.telenor.com.pk]Profile Telecommunications Industry (Sales & Service Center – Commercial Division) -- Asst. Manager* Aug 2010 – Present  Delivering high quality sales & service standards by driving prepaid/postpaid/FS registrations, retail of handsets, GPRS services & other value added services  Grooming, motivating and developing the potential of each individual staff by identifying their separate strengths and development areas through the provision of regular coaching & feedback  Motivating and driving my team to achieve targets/KPI(s), support staff in training & development needs, counsel staff on disciplinary problems, conduct staff performance appraisal  Participating in training arranged by internal or external parties  Ensuring that all operations in Telenor S&SC are in compliance with the company‟s direction, goals, values & standard operating procedures and ensuring that staff represents the Telenor Brand  Ensuring that the S&SC front, technology display content & POSM displays are current, accurate and aligned to Telenor Pakistan & its marketing campaigns. Ensuring timely dissemination of marketing campaign in information (services, products, campaign period, USP(s), pricing, marketing plans, policies & procedures to staff  Ensuring all the company assets (handsets, accessories, SIM card, cash floats, daily collections) are properly controlled, reconciled, a accurately document and updated in the systems so that there will be no loss, fraud or abuse  Scheduling and ensuring that proper maintenance is carried out for the outlet (e.g. signage, S&SC front, lighting) and its properties (laptops, furniture, kiosks, touch screens)  Presenting Telenor S&SC & staff performance and actively participating in monthly meetings, covering: KPI(s), impacts, challenges, key action plans, corrective measures, forward planning and future plans  Monitor OPEX vs. Cash flows and revenue channelized and ensure its best to keep the S&SC in positive  Ensure customer satisfaction: Mystery Shopping Results  Ensuring all measures to maintain HSSE (Health, Safety, Security & Environment) culture to demonstrate excellent working conditions and environmental management -- Telenor Pakistan Team Leader – S&SC Jan 2010 – Jul 2010 -- Telenor Pakistan Customer Services Officer – S&SC Mar 2007 – Dec 2009 -- Unitex Towel Factory Jun 2002 – Feb 2003 Textile Industry Asst. Accountant (Head Office) -- Ashrafi Computer Services Jun 2001 – May 2002 IT Industry Asst. Technician & Computer typistInternship Ufone GSM Feb 2007 – Mar 2007 Telecommunications Industry Telesales Representative (Call Center – Outbound)Volunteer- E-Commerce Gateway Jul 2006ship Task was to escort Foreign Delegation throughout the exhibition (Exhibition - International Trade Fair) E-Commerce Gateway Aug 2006 Task was to escort Foreign Delegation throughout the exhibition (Exhibition – ITCN Asia) Insight Research Company Oct 2006 Task was to conduct pre-launch survey with the Visiting Customers of KFC (KFC)
  • 3. Honors and  Customer Satisfaction Telenor, PakistanRewards According to Mystery Shopping statistics we‟re maintaining good satisfaction level of the visiting customers  Postpaid Training Selection Telenor, Pakistan Was selected from the entire South region by Postpaid Training Dept. to conduct training session to Telenor Karachi Franchises  MNP Training Selection Telenor, Pakistan Was selected from the entire South region by the MNP dept. in-order-to train outbound team for their upcoming MNP campaign about policies, procedures and develop system understanding  Siebel Training Selection Telenor, Pakistan Was selected from the entire South region by Systems & Processes Dept. for the UAT of Siebel Release 11 and delivered training as well to other branches.  I Love Telenor Competition Telenor, Pakistan Telenor initiated a competition to share video clip describing the reason for loving Telenor. It was a team play – my contribution was „Concepts‟  Career Growth Telenor, Pakistan Have gained 5 promotions within the span of 4 years  Credible History Telenor, Pakistan Always been competitive and honest throughout my careerInitiatives  Mentor Program Telenor, Pakistan Initiated mentor program to develop high-performance culture within the branch  Stress-Meter Working on a tool in-order-to measure the stress-level of a working environment which may help in recognizing the stress-factors and then to minimize/eliminate it  Archived Memories Telenor, Pakistan Initiated an emotional activity to recognize our old team members who are now have become the part of other departments/branches. And presented a hand-made souvenir to each of them to make them realize that they‟re still remembered  360 Degree Feedback Telenor, Pakistan Executed a 360 Degree Feedback exercise to acknowledge and reward the best practitioner of the Telenor Core Values  SMART Tool Telenor, Pakistan Developed a tool on MS Excel to gauge operational performance an employee and was recognized region-wiseInterest & Hobbies Extra-Curricular  Sports  One of the 11 members of Telenor‟s Official Cricket  Music & Movies Team, I play as a bowler  Traveling  Member of Event Organizing Committee in Preston  Management & Social Sciences University  Fashion  Always been participative in artistic performances in  Philosophy, Psychology/Noetic Sciences the eventsReferenceWould be furnished on request

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