Chapter 3 effective speech fall 2013 listening skills

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  • The way you process information may affect the way you “listen” and “respond”. Understanding your style of learning and responding may be key to developing enhanced communication skills. We are seeking to develop a “ golden brain ”. That is, a brain that is balanced and self-aware of its strengths and limitations.
  • http://www.slideshare.net/vadimkot/master-your-people-skills
  • http://www.ewu.edu/groups/studentlife/Active_Listeners%20.pdf Active Listening Techniques When engaging in active listening, or in any form of communication, it is important to remember that there is more to it than just the spoken part. There are many non-verbal behaviors to listening and communicating. Table adapted from The Poynter Institue, 2002. Type of Action Purpose of Action Implement Action Examples Encouraging 1. To convey interest in what the speaker is discussing 2. To keep the person talking Don’t agree or disagree. Use noncommittal words with positive tone of voice 1. “I see…” 2. “Yes…” Restating or Clarification 1. To show that you are listening and understand 2. To check the listeners perception of the speaker’s message Restate the other’s basic ideas, emphasizing the facts. 1. “If I understand, your idea is…” 2. “In other words, this is…” Reflecting or paraphrasing 1. To show that you are listening and understand 2. To show your understanding of their feelings Restate the other’s basic feelings 1. “You feel that…” 2. “You must feel angry that…” Summarizing 1. To pull important ideas, facts, etc. together. 2. To establish a basis for further discussion 3. To review progress Restate, reflect, and summarize major ideas and feelings 1. “These seem to be the key ideas…” 2. “If I understand you, you feel that…”

Transcript

  • 1. Listening Skills for Public Speaking https://www.youtube.com/watch?v=cSohjlYQI2A
  • 2. Why listen?Why listen? To spread joy!!To spread joy!! Other-directed communication = personal happinessOther-directed communication = personal happiness
  • 3. Does brain dominance affect the way we communicate?Does brain dominance affect the way we communicate? Take the quiz below and self-assess your dominant side.Take the quiz below and self-assess your dominant side. http://www.web-us.com/BRAIN/braindominance.htm
  • 4. Listening versus hearingListening versus hearing Have you ever heard of the expression, “He’s all talk?” How many fights have you had wherein a significant person claims that you don’t know how to listen? Sometimes, you need to talk less and listen more. Try it out for the shock value!Try it out for the shock value! Imagine just how surprised people will be when you choose to listen to them this time around.
  • 5. Need proof?Need proof?
  • 6. The Way Your Message is Conveyed.The Way Your Message is Conveyed.
  • 7. Effective Listening TechniquesEffective Listening Techniques • EncouragingEncouraging • Pretending ignorancePretending ignorance • Noting and reflecting emotionsNoting and reflecting emotions • ParaphrasingParaphrasing • SummarizingSummarizing A CASE STUDYA CASE STUDY
  • 8. How to be an Active ListenerHow to be an Active Listener Come in from theCome in from the darkdark!! Don’t interrupt – average is 12 seconds. Ask questions ( but don’t overdo it) and acknowledge the other “ Aha”, “I see”, “I understand.” Respect the other by genuine interest and Repeat it! “Did I understand you to say?” Keep eye contact.
  • 9. Active Listening ActivityActive Listening Activity http://www.ewu.edu/groups/studentlife/Active_Listeners%20.pdf