The Worcester Library and History Centre: A Shared Vision – A Single Community Roger Fairman   M.Sc., P.G.Dip.Lib., B.Sc.,...
Roger Fairman <ul><li>Library Services Development </li></ul><ul><li>Dept. of Information and Learning Services </li></ul>...
Coming in this Presentation…. <ul><li>Introductions </li></ul><ul><li>The Vision </li></ul><ul><li>The Design Process </li...
The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul>
The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul><ul><li>Saw the first & la...
The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul><ul><li>Saw the first & la...
The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul><ul><li>Saw the first & la...
The Project -  Genesis <ul><li>Minutes of the WCC and UCW Liaison meeting 4th February 2003, 2.30pm – County Hall </li></u...
The Project To transform this.........
The Project Into This… Grant Associates LLP Landscape Architect
The Project -  Funding <ul><li>Private Finance Initiative </li></ul><ul><ul><li>£m 40.89  ($m65)  PFI credits </li></ul></...
The Joint Project Team (JPT) <ul><li>University Library </li></ul><ul><li>Public Library </li></ul><ul><li>Record Office <...
University of Worcester <ul><li>1946:  Established as an  Emergency Teacher Training College ; subsequently developed as a...
University of Worcester <ul><li>80% undergraduate </li></ul><ul><li>19% taught postgraduate </li></ul><ul><li>1%  postgrad...
University of Worcester … a derelict hospital into… … a 21 st  Century campus In response to this sustained expansion UW i...
Worcestershire County Council Public Library Record Office History Centre Archaeology
Worcester Central library <ul><li>Which is unfortunately totally unsuited to the demands of a modern library service </li>...
Worcestershire County Record Office <ul><li>Urgent need for expansion </li></ul><ul><li>Record Office  (original documents...
Worcestershire Historic Environment & Archaeology Service <ul><li>Currently located on University of Worcester Campus </li...
Customer Service Centre <ul><li>One stop shop service for information relating to Local Government Services. </li></ul><ul...
The Vision “ There are ten key principles that should underpin how we will turn our vision into reality through excellent ...
The Vision - Connection <ul><li>Project is seen as both a physical and metaphorical bridge linking the City & the Universi...
The Vision - Connection <ul><li>Physical Connections </li></ul><ul><li>Desire Lines Developed </li></ul><ul><li>Linking:- ...
The Vision - Connection <ul><li>New Generations  to  Ancient texts </li></ul><ul><li>Ideas  to  Business Plans </li></ul><...
The Vision - Aspiration <ul><li>Externally  </li></ul><ul><li>Using striking architecture and innovative landscape design ...
The Vision - Aspiration <ul><li>Externally  </li></ul><ul><li>Using striking architecture and innovative landscape design ...
The Vision - Aspiration <ul><li>That a disaffected teenager, encouraged into the building to “chill out” with her friends ...
The Vision - Aspiration <ul><li>We anticipate that the Presence of the Customer Service Centre, or Hub, will bring a signi...
The Vision - Sustainability <ul><li>“ The Project Partners aspire to the carbon neutral delivery of services through this ...
The Vision - Sustainability <ul><li>We were looking for: </li></ul><ul><li>One quarter the CO2 emissions of an average lib...
The Vision - Sustainability <ul><li>Design Solutions </li></ul><ul><li>Naturally Ventilated Building </li></ul><ul><li>Use...
The Design Process <ul><li>Early Meetings </li></ul><ul><li>Stakeholder Consultation 1 </li></ul><ul><li>Detailed Design S...
Early Meetings <ul><li>First joint staff meeting held in Jan. 2005 </li></ul><ul><li>Small groups of senior management & o...
Stakeholder Consultation <ul><li>Phase 1 </li></ul><ul><li>Essential to success of project. </li></ul><ul><li>Wide ranging...
Detailed Design Statement <ul><li>Contents:- </li></ul><ul><li>Introduction </li></ul><ul><li>Turning Vision into Reality ...
Detailed Design Statement <ul><li>“ The Statement is not intended to be prescriptive. It is intended both as a tool for de...
PFI & Competitive Dialog <ul><li>2 year process from OJEU contract notice to Financial Close / start of construction.  </l...
Stakeholder Consultation <ul><li>Phase 2 </li></ul><ul><li>Post preferred bidder </li></ul><ul><li>More tightly focused </...
Design Solutions – Case Studies <ul><li>Differentiated study zones </li></ul><ul><li>Children’s & Young People’s Areas </l...
Differentiated Study Zones <ul><li>Concentrated Individual </li></ul><ul><li>Concentrated Group </li></ul><ul><li>Enquiry ...
Differentiated study zones Vertical separation Feilden Clegg Bradley Studios LLP
Differentiated study zones <ul><li>Level 0 </li></ul><ul><li>Cafe </li></ul><ul><li>Social Study </li></ul><ul><li>Youth (...
Differentiated study zones <ul><li>Level 1.5 </li></ul><ul><li>History Centre </li></ul><ul><li>Meeting Rooms </li></ul>Fe...
Differentiated study zones Level 2 Main Adult Library Feilden Clegg Bradley Studios LLP
Differentiated study zones Level 3 Main Adult Library “ Silent Zone” Feilden Clegg Bradley Studios LLP
Children’s & Young People’s Areas <ul><li>Separate areas for children and 13 -19 age group </li></ul><ul><li>Designed to a...
Children’s & Young People’s Areas <ul><li>did not identify with “Children’s Library” </li></ul><ul><li>focused more on a “...
Children’s & Young People’s Areas <ul><li>easy access and storage for baby buggies  </li></ul><ul><li>proximity to toilets...
Service Development Workstreams <ul><li>Promotion / Expectation Management </li></ul><ul><li>Reader Terms & Conditions </l...
Staffing –  Governance & Structures  JVCo Partnership
ICT & Identity Management <ul><li>Corporate system security </li></ul><ul><li>Levels of ICT support to different user grou...
Reader Terms and Conditions <ul><li>Who can borrow what & for how long </li></ul><ul><li>Fines & charges </li></ul><ul><li...
A unique & exciting project <ul><li>Unique ? – yes we still think so </li></ul><ul><li>~ Range of services </li></ul><ul><...
Thank you for listening <ul><li>Questions </li></ul><ul><li>Contact Details </li></ul><ul><li>Roger Fairman </li></ul><ul>...
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Worcester Library & History Centre: A shared Vision, A Single Community

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IIC Conference, NC 3-4 June 2009

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Worcester Library & History Centre: A shared Vision, A Single Community

  1. 1. The Worcester Library and History Centre: A Shared Vision – A Single Community Roger Fairman M.Sc., P.G.Dip.Lib., B.Sc., MCLIP Inspiration, Innovation, Celebration: an Entrepreneurial Conference for Librarians. June 3-4, 2009, University of North Carolina, Greensboro campus.
  2. 2. Roger Fairman <ul><li>Library Services Development </li></ul><ul><li>Dept. of Information and Learning Services </li></ul><ul><li>University of Worcester, UK </li></ul><ul><li>Full time secondment to the Worcester Library & History Centre project </li></ul>
  3. 3. Coming in this Presentation…. <ul><li>Introductions </li></ul><ul><li>The Vision </li></ul><ul><li>The Design Process </li></ul><ul><li>Design Solutions – case studies </li></ul><ul><li>Service Developments </li></ul><ul><li>Summary </li></ul><ul><li>Questions </li></ul>
  4. 4. The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul>
  5. 5. The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul><ul><li>Saw the first & last battles of the English Civil Wars. </li></ul>
  6. 6. The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul><ul><li>Saw the first & last battles of the English Civil Wars . </li></ul><ul><li>Population around 100,000 & thriving city centre </li></ul>Bob Embleton Bob Embleton Bob Embleton Bob Embleton Photo by Bob Embleton
  7. 7. The City of Worcester <ul><li>Cathedral City & Historic County Town of Worcestershire </li></ul><ul><li>Saw the first & last battles of the English Civil Wars. </li></ul><ul><li>Population around 100,000 & thriving city centre </li></ul><ul><li>Home to several major sports teams </li></ul>
  8. 8. The Project - Genesis <ul><li>Minutes of the WCC and UCW Liaison meeting 4th February 2003, 2.30pm – County Hall </li></ul><ul><li>DB Partnership with WCC new library / record office site can be explored. Need to consider the impact of the UCW library, or a large part of it. </li></ul><ul><li>TP Partnership certainly worth considering – the business case will have to be right, there are certain space restrictions with regards to required square footage for public library / record office. </li></ul><ul><li>Deloitte & Touche working on a statement of need for library and record office for PFI – UCW will be formally consulted as part of this process. </li></ul>
  9. 9. The Project To transform this.........
  10. 10. The Project Into This… Grant Associates LLP Landscape Architect
  11. 11. The Project - Funding <ul><li>Private Finance Initiative </li></ul><ul><ul><li>£m 40.89 ($m65) PFI credits </li></ul></ul><ul><ul><li>£m10 ($m16) Higher Education Funding Council – England (HEFCE) </li></ul></ul><ul><ul><li>£m 7.1 ($m11) Advantage West Midlands </li></ul></ul><ul><li>Other specific funding will be sought for elements of the project e.g. to support the Arts Strategy. </li></ul>Feilden Clegg Bradley Studios LLP
  12. 12. The Joint Project Team (JPT) <ul><li>University Library </li></ul><ul><li>Public Library </li></ul><ul><li>Record Office </li></ul><ul><li>History Centre </li></ul><ul><li>Archaeology Service </li></ul><ul><li>Customer Service Centre </li></ul><ul><li>Regional Development Agency </li></ul><ul><li>Project Manager </li></ul><ul><li>Technical Advisors </li></ul>Feilden Clegg Bradley Studios LLP
  13. 13. University of Worcester <ul><li>1946: Established as an Emergency Teacher Training College ; subsequently developed as a training college under the aegis of the University of Birmingham. </li></ul><ul><li>1970s: Adopted the title Worcester College of Higher Education , with degrees validated by the CNAA. </li></ul><ul><li>1995: Herefordshire and Worcestershire College of Nursing and Midwifery was absorbed into Worcester College of Higher Education. </li></ul><ul><li>1997: Adopted the title of University College Worcester , on achieving degree-awarding powers from the Privy Council for all its taught courses. </li></ul><ul><li>2005: Adopts the title University of Worcester , on being awarded full university status by the Privy Council. </li></ul>
  14. 14. University of Worcester <ul><li>80% undergraduate </li></ul><ul><li>19% taught postgraduate </li></ul><ul><li>1% postgraduate research </li></ul><ul><li>74% mature (over 25) </li></ul><ul><li>2007/08 figures </li></ul><ul><li>40% - Institute of Education </li></ul><ul><li>21% - Institute of Health, Social Care & Psychology </li></ul><ul><li>12% - Institute of Humanities and Creative Arts </li></ul><ul><li>11% - Worcester Business School </li></ul><ul><li>7% - Institute of Science and the Environment </li></ul><ul><li>9% - Institute of Sport and Exercise Science </li></ul><ul><ul><li>  </li></ul></ul>Student Population 7,749 students (5,505 ftes) projected to be 12,000 by 2011/12
  15. 15. University of Worcester … a derelict hospital into… … a 21 st Century campus In response to this sustained expansion UW is undertaking a £m125 ($m 200) project to transform…..
  16. 16. Worcestershire County Council Public Library Record Office History Centre Archaeology
  17. 17. Worcester Central library <ul><li>Which is unfortunately totally unsuited to the demands of a modern library service </li></ul><ul><li>Provides only 25% of the IFLA recommended floor space for its catchment population (1,000 m 2 vs 4,000 m 2 ) </li></ul><ul><li>Cramped and unable to display some fascinating special collections. </li></ul><ul><li>Increasingly on the periphery of the changing urban landscape of Worcester </li></ul>Wonderful piece of Civic architecture
  18. 18. Worcestershire County Record Office <ul><li>Urgent need for expansion </li></ul><ul><li>Record Office (original documents) </li></ul><ul><li>County Hall campus on the periphery of the city. </li></ul><ul><li>20% of original material held at two other locations up to 75 miles away due to lack of space, with a third to be introduced shortly due to continued growth. </li></ul><ul><li>History Centre (Local & Family History – mainly secondary & surrogate documents) </li></ul><ul><li>The new building will combine the two public branches and allow all the collections to be stored in one place for the first time in Record Office history. </li></ul>
  19. 19. Worcestershire Historic Environment & Archaeology Service <ul><li>Currently located on University of Worcester Campus </li></ul><ul><li>Links with University through involvement in degree courses in Archaeology & the Historic Environment. </li></ul><ul><li>Seeking higher public profile </li></ul><ul><li>Opportunity to work more closely with the Record Office and the Customer service centre </li></ul>
  20. 20. Customer Service Centre <ul><li>One stop shop service for information relating to Local Government Services. </li></ul><ul><li>Shared service between Worcestershire County Council, Worcester City Council and Surrounding District Councils. </li></ul><ul><li>Need for larger, custom built accommodation. </li></ul><ul><li>Already some experience of co-location within Libraries (e.g. Malvern) </li></ul><ul><li>Significantly different customer base from the university and public library. </li></ul>
  21. 21. The Vision “ There are ten key principles that should underpin how we will turn our vision into reality through excellent design.” WLHC Detailed Design statement 2007 Inspiration Connection Aspiration Learning Integration Inclusivity Enduring Values Well-being Sustainability Visibility
  22. 22. The Vision - Connection <ul><li>Project is seen as both a physical and metaphorical bridge linking the City & the University : “Town with Gown” </li></ul>
  23. 23. The Vision - Connection <ul><li>Physical Connections </li></ul><ul><li>Desire Lines Developed </li></ul><ul><li>Linking:- </li></ul><ul><ul><li>St Johns Campus </li></ul></ul><ul><ul><li>Worcester Riverside </li></ul></ul><ul><ul><li>City Centre Campus </li></ul></ul><ul><ul><li>Worcester Library & History Centre </li></ul></ul><ul><ul><li>Worcester City Centre </li></ul></ul>
  24. 24. The Vision - Connection <ul><li>New Generations to Ancient texts </li></ul><ul><li>Ideas to Business Plans </li></ul><ul><li>People to Skills </li></ul><ul><li>The Curious to Learning </li></ul><ul><li>Libraries to New Audiences </li></ul><ul><li>The Disadvantaged to The Community </li></ul><ul><li>Questions to Answers </li></ul>
  25. 25. The Vision - Aspiration <ul><li>Externally </li></ul><ul><li>Using striking architecture and innovative landscape design to create a destination for all. </li></ul>To raise aspirations within the community. Feilden Clegg Bradley Studios LLP
  26. 26. The Vision - Aspiration <ul><li>Externally </li></ul><ul><li>Using striking architecture and innovative landscape design to create a destination for all. </li></ul><ul><li>Internally </li></ul><ul><li>Using high quality design to bring together a range of information based services in such a way that their physical adjacencies promote curiosity and a desire to explore different cultural and learning experiences. </li></ul>To raise aspirations within the community. Feilden Clegg Bradley Studios LLP
  27. 27. The Vision - Aspiration <ul><li>That a disaffected teenager, encouraged into the building to “chill out” with her friends by an area equipped with computers, music listening facilities and graphic novels might through experiencing an adjacent social learning / café area come to feel that they are not out of place in a University environment. </li></ul>
  28. 28. The Vision - Aspiration <ul><li>We anticipate that the Presence of the Customer Service Centre, or Hub, will bring a significant range of people into the building who would not necessarily consider visiting a library – let alone a university library. </li></ul><ul><li>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ </li></ul><ul><li>Inviting entrance & reception </li></ul><ul><li>Clear signage </li></ul><ul><li>Designed for transparency </li></ul><ul><li>Taster collections </li></ul>Feilden Clegg Bradley Studios LLP
  29. 29. The Vision - Sustainability <ul><li>“ The Project Partners aspire to the carbon neutral delivery of services through this development. Their practical experience in implementing their Carbon management Plans and also the design and construction of associated infrastructure improvements lead them to believe that the environmental performance of this project can be an exemplar of best practice.” </li></ul><ul><li>WLHC Detailed Design Statement 2007 </li></ul>Very challenging environmental performance targets Max Fordham Consulting Engineers
  30. 30. The Vision - Sustainability <ul><li>We were looking for: </li></ul><ul><li>One quarter the CO2 emissions of an average library. </li></ul><ul><li>A BREEAM score of “Excellent” </li></ul><ul><li>( B uilding R esearch E stablishment E nvironmental A ssessment M ethod) </li></ul><ul><li>The US equivalent to BREEAM is the US Green Building Council assessment method (LEED). </li></ul><ul><li>The buildings environmental performance to be modelled against climate predictions for 2020 & 2050 </li></ul>
  31. 31. The Vision - Sustainability <ul><li>Design Solutions </li></ul><ul><li>Naturally Ventilated Building </li></ul><ul><li>Use of thermal mass of the building to mediate temperature variations </li></ul><ul><li>Cooling from prevailing winds passing over innovative soft landscape </li></ul><ul><li>Peak cooling requirements met by use of water from the River Severn </li></ul><ul><li>Use of Biomass boilers burning sustainable, locally produced, wood chips </li></ul><ul><li>Design for potential future installation of CHP boilers & Photovoltaic panels </li></ul>Feilden Clegg Bradley Studios LLP
  32. 32. The Design Process <ul><li>Early Meetings </li></ul><ul><li>Stakeholder Consultation 1 </li></ul><ul><li>Detailed Design Statement </li></ul><ul><li>PFI & Competitive Dialog </li></ul><ul><li>Stakeholder Consultation 2 </li></ul><ul><li>Service development workstreams </li></ul>
  33. 33. Early Meetings <ul><li>First joint staff meeting held in Jan. 2005 </li></ul><ul><li>Small groups of senior management & operational staff. </li></ul><ul><li>Brainstorming - Concepts, Synergies, Benefits and Challenges. </li></ul><ul><li>Building mutual trust and confidence. </li></ul>
  34. 34. Stakeholder Consultation <ul><li>Phase 1 </li></ul><ul><li>Essential to success of project. </li></ul><ul><li>Wide ranging </li></ul><ul><li>Meaningful – we have listened and acted </li></ul><ul><li>Informed the DDS </li></ul>
  35. 35. Detailed Design Statement <ul><li>Contents:- </li></ul><ul><li>Introduction </li></ul><ul><li>Turning Vision into Reality </li></ul><ul><li>Site Information </li></ul><ul><li>Urban design Principles </li></ul><ul><li>Building Organisation </li></ul><ul><li>Access for All </li></ul><ul><li>Sustainability </li></ul><ul><li>ICT </li></ul>
  36. 36. Detailed Design Statement <ul><li>“ The Statement is not intended to be prescriptive. It is intended both as a tool for design development and as an aid to the evaluation of design proposals. </li></ul><ul><li>The success of the Statement will ultimately be measured by the final outcome; however what we seek most at this stage is a constructive, challenging response to our analysis, views and ideas.” </li></ul><ul><li>WLHC Detailed Design Statement 2007 </li></ul>
  37. 37. PFI & Competitive Dialog <ul><li>2 year process from OJEU contract notice to Financial Close / start of construction. </li></ul><ul><li>Includes 2 periods of “Competitive Dialogue” </li></ul><ul><li>Comprised detailed iterative design meetings with the 3 competing consortia – all discussions are subject to “commercial confidentiality” </li></ul><ul><li>[extended by 6 months due </li></ul><ul><li>to Slow Worms !!] </li></ul>
  38. 38. Stakeholder Consultation <ul><li>Phase 2 </li></ul><ul><li>Post preferred bidder </li></ul><ul><li>More tightly focused </li></ul><ul><li>Must still be meaningful – we will only consult where the outcome can still be affected. </li></ul>
  39. 39. Design Solutions – Case Studies <ul><li>Differentiated study zones </li></ul><ul><li>Children’s & Young People’s Areas </li></ul>Feilden Clegg Bradley Studios LLP
  40. 40. Differentiated Study Zones <ul><li>Concentrated Individual </li></ul><ul><li>Concentrated Group </li></ul><ul><li>Enquiry Based Learning </li></ul><ul><li>Social Learning </li></ul><ul><li>Social </li></ul>
  41. 41. Differentiated study zones Vertical separation Feilden Clegg Bradley Studios LLP
  42. 42. Differentiated study zones <ul><li>Level 0 </li></ul><ul><li>Cafe </li></ul><ul><li>Social Study </li></ul><ul><li>Youth (13-19) zone </li></ul><ul><li>Terrace </li></ul>Photo by John Wilsher Feilden Clegg Bradley Studios LLP
  43. 43. Differentiated study zones <ul><li>Level 1.5 </li></ul><ul><li>History Centre </li></ul><ul><li>Meeting Rooms </li></ul>Feilden Clegg Bradley Studios LLP
  44. 44. Differentiated study zones Level 2 Main Adult Library Feilden Clegg Bradley Studios LLP
  45. 45. Differentiated study zones Level 3 Main Adult Library “ Silent Zone” Feilden Clegg Bradley Studios LLP
  46. 46. Children’s & Young People’s Areas <ul><li>Separate areas for children and 13 -19 age group </li></ul><ul><li>Designed to allow users from toddlers to teenagers to find an environment & material to suit them. </li></ul><ul><li>Children’s Library is adjacent to:- </li></ul><ul><ul><li>A “parents” area with small leisure & ‘parenting’ collections </li></ul></ul><ul><ul><li>A multi purpose space </li></ul></ul>
  47. 47. Children’s & Young People’s Areas <ul><li>did not identify with “Children’s Library” </li></ul><ul><li>focused more on a “welcoming environment” rather than “physical design” </li></ul><ul><li>an area separate from adult users </li></ul><ul><li>an environment where they would not be “told off” for being noisy. </li></ul><ul><li>unobtrusive security </li></ul><ul><li>connections between the inside & outside </li></ul><ul><li>Wi-Fi connectivity </li></ul>13 – 19 year olds Feilden Clegg Bradley Studios LLP
  48. 48. Children’s & Young People’s Areas <ul><li>easy access and storage for baby buggies </li></ul><ul><li>proximity to toilets & baby changing </li></ul><ul><li>proximity to catering outlet </li></ul><ul><li>an area separate from adult users </li></ul><ul><li>an environment where they would not be “told off” for being noisy </li></ul><ul><li>unobtrusive security </li></ul><ul><li>connections between the inside & outside </li></ul>Children’s area
  49. 49. Service Development Workstreams <ul><li>Promotion / Expectation Management </li></ul><ul><li>Reader Terms & Conditions </li></ul><ul><li>Legal </li></ul><ul><li>Retail </li></ul><ul><li>Decant </li></ul><ul><li>Services </li></ul><ul><li>Staffing [Governance & Structures] </li></ul><ul><li>Stock </li></ul><ul><li>ICT [infrastructure / systems / user support] </li></ul><ul><li>Identity Management </li></ul><ul><li>Virtual Services </li></ul><ul><li>Arts & Culture </li></ul><ul><li>Children & Young People </li></ul><ul><li>Lifelong Learning / Digital Literacy </li></ul><ul><li>Widening Participation / Outreach / Social Inclusion </li></ul>
  50. 50. Staffing – Governance & Structures JVCo Partnership
  51. 51. ICT & Identity Management <ul><li>Corporate system security </li></ul><ul><li>Levels of ICT support to different user groups </li></ul><ul><li>Internet filtering policies </li></ul><ul><li>Identity management </li></ul><ul><ul><li>Expectation management </li></ul></ul><ul><ul><li>License management </li></ul></ul>
  52. 52. Reader Terms and Conditions <ul><li>Who can borrow what & for how long </li></ul><ul><li>Fines & charges </li></ul><ul><li>Behavior Management </li></ul>
  53. 53. A unique & exciting project <ul><li>Unique ? – yes we still think so </li></ul><ul><li>~ Range of services </li></ul><ul><li>~ Degree of integration </li></ul><ul><li>~ Sustainability targets </li></ul><ul><li>Exciting ? </li></ul><ul><li>– unquestionably </li></ul>Feilden Clegg Bradley Studios LLP
  54. 54. Thank you for listening <ul><li>Questions </li></ul><ul><li>Contact Details </li></ul><ul><li>Roger Fairman </li></ul><ul><li>[email_address] </li></ul><ul><li>Project website </li></ul><ul><li>http://www.wlhc.org.uk/index.html </li></ul>

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