Q3 2011 | Town Meeting
wow.
people are making real money.
inventors, and the company aregetting a ton of air time.
we have a TV show.
we have a team of over 60 people.
we have have taken 62 products outoff of the internet and put them intopre-sale so far this year.
we have over 178 products undermanagement.
we have tooled up over 28 productsthis year.
we have products at most majorretailers in the US.
we have products at most majorretailers around the world.
wow.
MAKE INVENTIONACCESSIBLE
major changes.now.
TECH&PLATFORM
100,000STRONG.(105,000 actually)PLATFORM
iPhone App  - Over 1500 Downloads in 2 Weeks, 4.5 stars Average RatingWeekly Digest Email - Over 55k Unique OpensHuge Traf...
BROKEN:EVAL.PRE-SALE.COLLABORATIVE TOOLS.EVERYTHING.
QUIRKY,MAJORREVAMP.NOW.
EVALUATION:• Quick: Next few weeks• Simpler• More Feedback• More Collaborative• More Fair.• Scalable.• Intuitive.
PRE-SALE:• Simpler• More Interactive• More Data Driven
OTHER STUFF:• Separate Stores• More Collaboration Tools• More Accessible
PEOPLE &CULTURE
holy new people!Conroy Whitney - Ruby on Rails DeveloperJoseph Rishe - Marketing Financial AnalystNina Lorusso - Industria...
open positions:Community:- Head of Community- Community Ambassador (x2)Head of Product LicensingFinance:- ControllerCreati...
SALES &COMMUNITYPAYMENTS
international.
adios, america!Canada           Singapore      New:UK               Malaysia       FinlandMexico           Indonesia      ...
domestic.
:(
on air next:october 7, 9am
Over 63k incommunityrewards.
what reallymatters.
wow.$158,459 to the community 2011 YTD$153,694 was all of last year. woop.
SERVICINGYOU.MORE.FASTER.
volume:-66% increase in Q3 from beginning of 2011response time:-45% of cases receive a response within 2 hours-70% cases a...
service volume by month             email     phone         support forum      total90007875675056254500337522501125   0  ...
service volume by quarter                email     phone           support forum      totalq1q2q3     0   2500    5000   7...
0-2 hrs    2-8 hrs         8-24 hrs          over 24 hrs300026252250187515001125 750 375   0       jan        mar         ...
0-2 hrs    2-8 hrs          8-24 hrs          over 24 hrsq1q2q3     0   875      1750   2625       3500    4375      5250 ...
customer                      questionsinfluencer                     ideasinventor                      problems          ...
are they happy?                 4%3%                        29%           64%                              happy          ...
THE PRESSPAPER.RADIO.TV.
since we last spoke:•   The New York Times•   The NY Daily News•   The NY Post•   Associated Press•   Reuters•   Cover of ...
upcoming press:• Martha Stewart Living: September featuring Pivot Power (C. 2,060,304)• Men’s Journal: September featuring...
upcoming press:•   CBS Early Show – October 1st - Ben will be featuring Quirky products on national morning news    talk s...
LEGALIZE IT.IDEAS.
DO:Promote sales of quirky products on websites, twitter, facebook, etcDONT:not ok to use quirky brand to attract attentio...
T & C Changes
ITS DESIGNTIME.
hitting threshold now.
Cush
Bloom
Tether
Sliders
Stake
Portion
Porter
Converge
Mirage
Mocubo
Scribe
Stepper
Iron Station
Brim
Nautilus
line extensions!
Metal Cordies
Broom Groomer Mini
Broom Groomerw/ Broom
Pivot Power Mini
Plastic Space Bar
Digits 2
guaranteed for holiday!
Fender
Bandits
Verseur
Ripple
Solo
Thor
Kosoku
Contour
Boil Buoy
Grip Grater
the perfect holiday gift:
gift cards!
UNDERSTANDING:THERE ARE SOMETHINGS OUT OF OURWHEEL-HOUSE.
MAKE INVENTIONACCESSIBLE
more to come...
HELP US.
• Help new inventors navigate the quirky world.• Tell Sundance what you think of the show!• Vote for us on BusinessWeek!• ...
Q & A.
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
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Quirky Q3 Town Meeting
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Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
Quirky Q3 Town Meeting
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Quirky Q3 Town Meeting

  1. 1. Q3 2011 | Town Meeting
  2. 2. wow.
  3. 3. people are making real money.
  4. 4. inventors, and the company aregetting a ton of air time.
  5. 5. we have a TV show.
  6. 6. we have a team of over 60 people.
  7. 7. we have have taken 62 products outoff of the internet and put them intopre-sale so far this year.
  8. 8. we have over 178 products undermanagement.
  9. 9. we have tooled up over 28 productsthis year.
  10. 10. we have products at most majorretailers in the US.
  11. 11. we have products at most majorretailers around the world.
  12. 12. wow.
  13. 13. MAKE INVENTIONACCESSIBLE
  14. 14. major changes.now.
  15. 15. TECH&PLATFORM
  16. 16. 100,000STRONG.(105,000 actually)PLATFORM
  17. 17. iPhone App - Over 1500 Downloads in 2 Weeks, 4.5 stars Average RatingWeekly Digest Email - Over 55k Unique OpensHuge Traffic Increase - July: 5.6m Requests. Aug: 14.1m Requests, 312ms Avg Response, > 99% UptimeFraudulent Signup - Over 400 Fraudulent Signups Prevented)Added Tools to Deal With Increased Submissions - Category Filters, You Might Also LikeSpamming Fixes - Forums, Comments
  18. 18. BROKEN:EVAL.PRE-SALE.COLLABORATIVE TOOLS.EVERYTHING.
  19. 19. QUIRKY,MAJORREVAMP.NOW.
  20. 20. EVALUATION:• Quick: Next few weeks• Simpler• More Feedback• More Collaborative• More Fair.• Scalable.• Intuitive.
  21. 21. PRE-SALE:• Simpler• More Interactive• More Data Driven
  22. 22. OTHER STUFF:• Separate Stores• More Collaboration Tools• More Accessible
  23. 23. PEOPLE &CULTURE
  24. 24. holy new people!Conroy Whitney - Ruby on Rails DeveloperJoseph Rishe - Marketing Financial AnalystNina Lorusso - Industrial DesignerNicholas Oxley - Mechanical EngineerChristopher Tran - Community AmbassadorAndrew Erlick - Invention AmbassadorKristen Shaw - Media ProducerCraig Williams - Senior Graphic DesignerCourtney Theese - Invention AmbassadorGregory Lou - Tech Product ManagerZhannah Schonfeld - Tech UI/UXSamantha Engler - Sales CoordinatorJamie Yandolino - PRJulia Verplank - Account ManagerGreg VanHorn - Invention AmbassadorMatt Flemming - Part Time Community LiaisonJustin Lackey - Junior Graphic Designer
  25. 25. open positions:Community:- Head of Community- Community Ambassador (x2)Head of Product LicensingFinance:- ControllerCreative:- Photoshop Expert- Renderer- Photo & Video Star- Junior Graphic Designer (x2)- Packaging DesignerTech:- Front End Developer- UI/Interaction Designer- Ruby on Rails Web Developer (x2)
  26. 26. SALES &COMMUNITYPAYMENTS
  27. 27. international.
  28. 28. adios, america!Canada Singapore New:UK Malaysia FinlandMexico Indonesia RussiaIreland Philippines BrazilGermany VietnamSwitzerland Thailand In Progress:Czech Republic Australia ChinaNetherlands Kuwait South AfricaDenmark Israel ArgentinaSweden Saudi Arabia SpainNorway Hong Kong FranceItaly TaiwanPortugal IndiaJapan TurkeySouth Korea Dubai30+ countries!
  29. 29. domestic.
  30. 30. :(
  31. 31. on air next:october 7, 9am
  32. 32. Over 63k incommunityrewards.
  33. 33. what reallymatters.
  34. 34. wow.$158,459 to the community 2011 YTD$153,694 was all of last year. woop.
  35. 35. SERVICINGYOU.MORE.FASTER.
  36. 36. volume:-66% increase in Q3 from beginning of 2011response time:-45% of cases receive a response within 2 hours-70% cases are answered within 24 hourswho:71% of people reaching out are inventors
  37. 37. service volume by month email phone support forum total90007875675056254500337522501125 0 jan mar may july sept
  38. 38. service volume by quarter email phone support forum totalq1q2q3 0 2500 5000 7500 10000 12500 15000 17500 20000
  39. 39. 0-2 hrs 2-8 hrs 8-24 hrs over 24 hrs300026252250187515001125 750 375 0 jan mar may july sept
  40. 40. 0-2 hrs 2-8 hrs 8-24 hrs over 24 hrsq1q2q3 0 875 1750 2625 3500 4375 5250 6125 7000
  41. 41. customer questionsinfluencer ideasinventor problems 16% praise 11% 2% 3% 13% 71% 85%
  42. 42. are they happy? 4%3% 29% 64% happy friendly indifferent frustrated
  43. 43. THE PRESSPAPER.RADIO.TV.
  44. 44. since we last spoke:• The New York Times• The NY Daily News• The NY Post• Associated Press• Reuters• Cover of Entrepreneur Magazine
  45. 45. upcoming press:• Martha Stewart Living: September featuring Pivot Power (C. 2,060,304)• Men’s Journal: September featuring Pivot Power (C. 500,000)• In Style: October featuring Pivot Power (C.1,713,800)• PC World: November featuring Pivot Power (C. 3,221,749)• This Old House: November featuring Pivot Power (C. 966,305)• Southern Living: December featuring Switch (C. 2,830,179)• Family Circle: December featuring Switch (C. 3,816,350)• In Style: December featuring Switch (C. 1,713,800)• Vanity Fair : December featuring Switch (C. 1,227,707)
  46. 46. upcoming press:• CBS Early Show – October 1st - Ben will be featuring Quirky products on national morning news talk show with 1.6 million viewers. Products to be features include : Ventu, Solo, Pivot Power, Kosuko, Broom Groomer, Verseur, Tether, Thor, Portion and Apri.• Rachael Ray Show – The winner of this weeks brief will be invited in studio to the Rachael Ray Show on October 12th and crowned the next Quirky Inventor on National Television. The show has 2.6 million daily viewers making it one of the highest rated daytime shows.• CNN – Quirky and Ben will be featured on CNN on Saturday October 15th as part of their• Start Small Think Big Series. Segment will broadcast on CNN and HLN nationwide.• DIY Network – Plug Hub and Pivot Power will be featured in a new series called “I Want That” on the DIY Network that features cool products in cool homes. DIY has an average of 830,000 viewers per show.. Segment will air in October • CNBC –Quirky will be featured as an “In The Making” business story on CNBC’s show , How I made My Millions. The show will be broadcast nationally and internationally. CNBC has 390 million viewers worldwide.
  47. 47. LEGALIZE IT.IDEAS.
  48. 48. DO:Promote sales of quirky products on websites, twitter, facebook, etcDONT:not ok to use quirky brand to attract attention or to give impression of affiliation or endorsementa) no use of "quirky" in domain names, twitter account names, facebook page names, etc.b) no use of quirky stylized branding (logos) in domain names, twitter account names, facebook page names, etc.c) no use of quirky developed content (images, videos, graphics, etc) in domain names, twitter account names,facebook page names, etc.d) no statement of authorization or endorsement by, or affiliation with, quirky
  49. 49. T & C Changes
  50. 50. ITS DESIGNTIME.
  51. 51. hitting threshold now.
  52. 52. Cush
  53. 53. Bloom
  54. 54. Tether
  55. 55. Sliders
  56. 56. Stake
  57. 57. Portion
  58. 58. Porter
  59. 59. Converge
  60. 60. Mirage
  61. 61. Mocubo
  62. 62. Scribe
  63. 63. Stepper
  64. 64. Iron Station
  65. 65. Brim
  66. 66. Nautilus
  67. 67. line extensions!
  68. 68. Metal Cordies
  69. 69. Broom Groomer Mini
  70. 70. Broom Groomerw/ Broom
  71. 71. Pivot Power Mini
  72. 72. Plastic Space Bar
  73. 73. Digits 2
  74. 74. guaranteed for holiday!
  75. 75. Fender
  76. 76. Bandits
  77. 77. Verseur
  78. 78. Ripple
  79. 79. Solo
  80. 80. Thor
  81. 81. Kosoku
  82. 82. Contour
  83. 83. Boil Buoy
  84. 84. Grip Grater
  85. 85. the perfect holiday gift:
  86. 86. gift cards!
  87. 87. UNDERSTANDING:THERE ARE SOMETHINGS OUT OF OURWHEEL-HOUSE.
  88. 88. MAKE INVENTIONACCESSIBLE
  89. 89. more to come...
  90. 90. HELP US.
  91. 91. • Help new inventors navigate the quirky world.• Tell Sundance what you think of the show!• Vote for us on BusinessWeek!• Rock the Social Sales• Keep talking to us.
  92. 92. Q & A.
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