Welcome to the Real-Time Cloud<br />&lt;Name&gt;<br />&lt;Title&gt;<br />
Safe Harbor<br />Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may c...
Our Mission: Cloud Computing Driver, Catalyst & Evangelist<br />1960’s<br />Mainframe<br />1980’s<br />Client/server<br />...
Applications Moving to the Cloud<br />1960’s<br />Mainframe<br />1980’s<br />Client/server<br />Today<br />Cloud Computing...
1960’s<br />Mainframe<br />1980’s<br />Client/server<br />Platforms Moving to the Cloud<br />Today<br />Cloud Computing Pl...
The Cloud Computing Model<br />Multi-tenant<br />Automatic Upgrades<br />Pay-as-you-go<br />Elastic<br />No Capital Expens...
The Cloud Delivers Fast Time to Value<br />Software<br />Cloud Computing<br />Automated Upgrades<br />Large Operating Expe...
The Cloud Delivers Lower TCO<br />Cloud Computing: 46% Lower TCO1<br />On Premises = Hidden Costs<br />Licenses<br />No Up...
Customers Succeed Immediately in the Cloud<br />Rapid Implementation<br />800 subscribers live in<br />45 Days<br />26 sub...
First Cloud Company to Exceed:<br />$1.1 Billion +<br />305<br />290<br />276<br />263<br />Annual Revenue<br />248<br />2...
Strong Growth in New Customers<br />59,300+<br />55,400<br />Paying Customers<br />41,000<br />29,800<br />20,500<br />13,...
The Cloud Serves Companies of Every Size<br />ENTERPRISE<br />MID-MARKET<br />SMALL BUSINESS<br />
1/1/1 Model for Strategic Corporate Philanthropy<br />1%<br />Time<br />Equity<br />Product<br />140,000+ hours community ...
The Real-Time Cloud<br />The world’s most complete cloud applications (software-as-a-service)<br />The fastest way to buil...
The Real-Time Cloud<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliabilit...
The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />...
The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />...
The World’s Most Complete Sales Application<br />Integrated Content Library<br />AppExchange<br />Email & Productivity<br ...
Manage All Your Accounts & Contacts<br />Maximize Rep Productivity<br /><ul><li>Gain a 360°customer view
Plan account strategies
Log calls, emails, tasks, and events
Track activity history</li></ul>Accounts & Contacts<br />
Generate More Leads and Align Marketing with Sales<br />Leads & Campaigns<br />Grow the Sales Pipeline<br /><ul><li>Attrac...
Manage multi-channel campaigns
Capture and route leads automatically
Measure return on marketing spend</li></li></ul><li>Turn Opportunities Into Closed Business<br />Close Deals Faster<br /><...
Track products, pricing, and discounts
Track competition and win-loss ratios</li></ul>Opportunities<br />Opportunity Stage<br />
Forecast and Analyze Your Sales in Real-Time<br />Maximize Forecast Accuracywith customizable forecasting<br />Gain Real-T...
Automate Your Approvals and Business Workflow<br />Approve<br />No Action For 2 Days<br />Request Approval<br />Send to VP...
Automate follow-up tasks to improve sales effectiveness</li></li></ul><li>Work Seamlessly with Office Productivity Apps<br...
Integrated Content Library for Sales & Marketing<br />Integrated Content Library<br />Win More Deals<br /><ul><li>Deliver ...
Assemble the perfect pitch
Use the best collateral</li></li></ul><li>Leverage the Collective Genius of Your Organization<br />Genius<br />Close More ...
Get smart about which sales strategies work
Get smart about which content works</li></ul>Industry expert<br />Product expert<br />Pricing expert<br />Mid-marketexpert...
Exchange Information with Your Partners in Real-Time<br />Work More Effectively with Partners<br /><ul><li>Real-time shari...
Share contacts, leads, opportunities, & product data</li></ul>Partners<br />Your Company<br />Your Partners<br />
Extend Your Sales Cloud with The AppExchange<br />AppExchange<br />Extend Success with Integrated Apps<br /><ul><li>Best-i...
Add sales compensation, sales operations, or contract apps
View, Try, Install
Reviewed by Salesforce.com</li></ul>750+ Apps<br />25,700+ Customers have installed one or more apps<br />
Salesforce.com Customers Succeed in the Sales Cloud<br />Average Improvements of 3,500+ Salesforce Customers Surveyed by M...
Dell Manages a Global Organization in the Sales Cloud<br />One Global CRM<br />15,000 Successful Sales Users Across 20 Cou...
Dr Pepper Snapple Gains Key Sales Insights From the Sales Cloud<br />300 sales reps track 10,000+ accounts across the Foun...
Yesterday’s Contact Center Needs to Evolve<br />But customers are here<br />Companies invested here<br />Discussion Groups...
Customer Portal<br />Ideas<br />Chat<br />Search<br />Partners<br />Email<br />Join the Conversation<br />Call Center<br /...
Answer Every Question with Leading Knowledge Base <br />Find Answers Fast<br />Only Relevant Answers<br />Scales Massively...
Run Your Call Center in the Cloud<br />Resolve Cases Faster<br /><ul><li>Agent Console
Complete Case Management
CTI Integration
Workflow and Escalation</li></ul>Call Center<br />6,800+ Customer Call Centers<br />
Turn Emails Into Cases<br />Deliver Higher Service Quality<br /><ul><li>Capture every customer inquiry in real-time
Let customers contact support on their time, on their device</li></ul>Email<br />
Integrate with Chat for Real-Time Service<br />Maximize Agent Productivity<br />Handle multiple cases at once<br />Maximiz...
Lower Costs with a Customer Portal<br />Deliver Higher Quality Service<br /><ul><li>Serve customers 24/7
Build a customer community</li></ul>Lower Service Costs<br />Customer Portal<br />$7.50<br />50¢<br />Call Center <br />In...
Engage Your Customers With Ideas<br />Find the Best Ideas<br /><ul><li>Source customers for ideas
Let customers discuss & vote on ideas
Build an online community</li></ul>Ideas<br />Online blog by Angela Vargo, June 2008<br />
Share Cases and Information with Partners<br />Drive better service through partners<br />Increase efficiencies in working...
Join Customer Conversations in Facebook and Twitter<br />Capture customer conversations and knowledge<br />Share knowledge...
Help Your Customers Find Knowledge with Google<br />Search<br />Publish your knowledge, ideas, and content on your public ...
Qualcomm Opens New Support Channel In One Week<br />20,000 customers (engineers) that require 24/7 tech support<br />Deplo...
Salesforce Helps NJ Transit Keep Rolling<br />150 Customer Service Agents<br />600% More Inquiries Handled<br />0 New Agen...
The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />...
Programmable User Interface<br />AppExchange<br />Real-Time Mobile Deployment<br />Real-Time Workflow & Approvals<br />Rea...
Unlimited Real-Time Customization<br />Easy, Real-Time Customization <br />for Managing All Your Data<br />Your Database<b...
Programmable User Interface<br />Maximize User Productivity <br />with the Right UI<br />Create Any User Interface<br />Us...
Programmable Cloud Logic<br />Fast Application Development<br />without the Cost of Infrastructure<br />Programmatic Busin...
Real-Time Workflow and Approvals Engine<br />Automated Business Rules <br />through Point-and-Click Workflow<br />Send Bac...
Real-Time WebsitesNow in Developer Preview<br />Lower Costs & <br />Increase Speed of Development  <br />Deploy Your Apps ...
Real-Time Mobile DeploymentHave us show you how Salesforce uses Mobile<br />Write Once<br />Run Everywhere<br />Avoid the ...
Integrated Content Library<br />Share the Best Content Across Your Company<br />Tagging, Ratings, & Comments<br />Subscrip...
Real-Time Analytics<br />Real-Time Visibility with <br />Easy to Create Reports<br />Customizable by Business Users<br />R...
Granular Real-Time Security Model<br />Flexible Data Sharing <br />with Point-and-Click Rules<br />Field, Object and Recor...
750+ Integrated Applications<br />Your Choice <br />of 750+ Partner Applications<br />Trusted Native Apps<br />Reviewed by...
Fastest Way to Build Apps<br />Months/ Years to Build<br />Build Datacenter<br />Build Analytics<br />Buy Servers<br />Bui...
EA Runs Their Business in the Gaming Cloud<br />Gabrielle Toledano<br />Customer Hero <br />
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The Real Time Cloud

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  • Industry shifting to enterprise cloud computing With the cloud (the internet) companies can build and run applications with just a browser No need for servers or software today
  • Shift started with CRM applications ten years ago Now, many other applications are now in the cloud: HR, desktop & productivity, finance, supply chain, etc. You can run your business in the cloud
  • Shift has now moved to platforms Companies can now build applications in the cloud
  • Our customers implement Salesforce quickly because they don’t the burden of setting up hardware and software Our customers see business results more quickly because of this
  • Salesforce serves small, medium, and large sized companiesSmall companies benefit with access to enterprise apps and infrastructure that they might not be able to afford- Large companies benefit with the innovation, rapid scalability, and rapid deployment of people and apps in the cloud
  • Salesforce has also received recognition as being a leader for strategic corporate philanthropy Our 1/1/1 program means we donate 1% of equity, time, and product to philanthropic causes- [tell a personal story]
  • Three core components to our products: apps, platform and infrastructureApps: Complete set applications for CRM and for your custom applicationsPlatform: Tools that our customers use to build and customize apps fast- Infrastructure: Technology that our apps and platform run on. Enables real-time data processing, sharing, and upgrades.
  • The foundation of everything we do is our cloud infrastructure. By running your apps in the cloud you can take advantage of the 10 years and $100’s of millions of dollars of investment that we’ve made in our infrastructureWe offer the highest levels of security, performance and reliabilityIt all runs on a multi-tenant kernel that manages a shared infrastructure for our 55,000+ customers.
  • Our cloud platform is Force.com. Force.com is the fastest way to build enterprise applications.You can build any application on our platform such as many of your corporate or departmental apps that use manage in spreadsheets, departmental databases or with other software todayWhy build services that you can leverage from us such as mobile, analytics, workflow, etc.?
  • Our cloud apps run on our infrastructure and can be customized with our platform. These apps include:Sales Cloud: applications for your sales organization to manage all your sales and marketing activities, pipeline and forecastsService Cloud: applications for your customer service and support organization to manage post-sales service to your customers- Your Cloud: build and run your custom apps that are unique to your business
  • - Welcome to the Sales Cloud- Flagship application - The most complete sales application- No one has invested more over the last 10 years on a sales application in the cloud
  • 360 degree view- one central place to manage all your customer information and interactions Bring in the best of other web services like Google Maps, newsfeeds, and Twitter to get a better picture of what’s happening at your accountsWith Sales and Service on the same platform, you have visibility into any outstanding service issues – great to know before asking for more business- Plan account strategies with your extended sales team for long term customer success
  • Sales and marketing on the same page - a single version of the truth. Bring in more leads using Salesforce for Google Adwords - automatically capture leads inside Salesforce using web-2-lead. Track multiple campaigns inside Salesforce – email, web, tradeshows, call-downs, print. Leads are automatically scored and routed for the right rep to follow up. Integrated sales and marketing delivers full ROI visibility into marketing spend – tells marketing where to invest next time.
  • Quickly turn opportunities into closed business. Turn your best sales methodology into a process for all your reps to follow. It will make them more effective and turn all your reps into A reps. Consistency drives effectiveness and leads to higher win-rates and faster sales cycles. Track products, pricing, discounts, and competition - helps reps gain insight and sell better.
  • Maximize forecast accuracy with custom forecasting Forecast and pipeline information is always up-to-date and available in real-time Full visibility into everything your sales reps and teams are working on Updates made across the country or across the world are captured in real-time in your reports and dashboards (example) User generated reports and dashboards in just a few clicks – no IT required
  • Automate your business processes with workflow Keep your deals running smoothly with automated follow-up tasks and approvals Create rules with easy point and click interface – time-based, formula, triggers. Set-up big deal alerts to or alerts to track the service levels of top customers
  • The Sales Cloud works with the other applications your reps already use most—including Microsoft Outlook, Lotus Notes or Google Apps. With integration with popular Microsoft apps, such as Microsoft Work or Excel, reps can build account plans, proposals, quotes, contracts, and more. Reps can work better together using integrated Google Apps – Google’s cloud-based productivity apps. Collaborate in real-time on documents, spreadsheets, calendars, and sites. When all the desktop apps work together, reps can spend more time selling.
  • Make your reps more productive and effective by putting the right presentations and documents right at their fingertips. Hunting through mazes of folders and digging through e-mail to find your company’s best collateral and presentations are now distant memories. The best web 2.0 features like tagging, search, subscriptions and popularity rankings make finding content a snap. View and assemble presentations entirely in the cloud without ever having to download documents to your desktop. Send documents online to customer and prospects and track when your presentations are viewed.
  • At the press of a button, find colleagues who are experts and have closed deals like yours. Get smart on tips and tricks that will help you close your deal. Learn what presentation’s were used by colleagues to win , what competitors they faced, pricing tactics and more. Arm every rep with the knowledge they need to close their deals.
  • Do you sell indirect through a channel or work closely with partners? How much more effective could your channel be if you could collaborate in real-time on deal information? Salesforce to Salesforce is a revolutionary new service that offers companies a secure and easy way to share data between suppliers, vendors, partners, and customers with clicks, not code. Share leads, opportunities, accounts, contacts, tasks, and any custom object with companies you work with that also use Salesforce. S2S is a complete difference-maker for companies that do any selling with partners. It is an incredible leap forward in B2B collaboration.
  • The Real Time Cloud

    1. 1. Welcome to the Real-Time Cloud<br />&lt;Name&gt;<br />&lt;Title&gt;<br />
    2. 2. Safe Harbor<br />Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.<br />The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site. <br />Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.<br />
    3. 3. Our Mission: Cloud Computing Driver, Catalyst & Evangelist<br />1960’s<br />Mainframe<br />1980’s<br />Client/server<br />Today<br />Enterprise Cloud Computing<br />Forecast for software: cloudy.<br />
    4. 4. Applications Moving to the Cloud<br />1960’s<br />Mainframe<br />1980’s<br />Client/server<br />Today<br />Cloud Computing Applications<br />
    5. 5. 1960’s<br />Mainframe<br />1980’s<br />Client/server<br />Platforms Moving to the Cloud<br />Today<br />Cloud Computing Platforms<br />
    6. 6. The Cloud Computing Model<br />Multi-tenant<br />Automatic Upgrades<br />Pay-as-you-go<br />Elastic<br />No Capital Expense<br />Modest Operating Expense<br />Scales With Your Business<br />Great for times like these.<br />Yefim Natis, VP, Distinguished Analyst<br />
    7. 7. The Cloud Delivers Fast Time to Value<br />Software<br />Cloud Computing<br />Automated Upgrades<br />Large Operating Expenses<br />Cloud Computing Value<br />Value<br />Value<br />Time<br />No Capital Expenses<br />Upgrade Expense<br />Large Capital Expense & High Risk<br />Average 51% ROI <br />within 12 Months2<br />53% of software projects cost <br />189% of original estimate1<br />1 Standish Group, Chaos Report 2006<br />2 Third-Party CustomerSat Research on 3,500 Salesforce.com customers, December 2008<br />
    8. 8. The Cloud Delivers Lower TCO<br />Cloud Computing: 46% Lower TCO1<br />On Premises = Hidden Costs<br />Licenses<br />No Upfront License Fees<br />No Hardware Infrastructure<br />Lower Implementation Costs<br />Free Upgrades<br />No Ongoing Maintenance Fees<br />Predictable<br />Hardware<br />Consultants<br />Infrastructure<br />Maintenance<br />Dedicated Staff<br />Upgrades<br />1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs<br />
    9. 9. Customers Succeed Immediately in the Cloud<br />Rapid Implementation<br />800 subscribers live in<br />45 Days<br />26 subscribers in<br />4 Days<br />~4,000 subscribers live in <br />4 Months<br />Fast Business Results<br />Increased sales 30%<br />Increased customer satisfaction rating to 92%<br />Improved revenue visibility to <br />1% variance<br />
    10. 10. First Cloud Company to Exceed:<br />$1.1 Billion +<br />305<br />290<br />276<br />263<br />Annual Revenue<br />248<br />217<br />192<br />177<br />Quarterly Revenue ($M)<br />162<br />144<br />130<br />118<br />105<br />91<br />83<br />72<br />64<br />55<br />46<br />41<br />35<br />FY2005<br />FY2006<br />FY2007<br />FY2008<br />FY2009<br />FY2010<br />Revenue through fiscal quarter ended 1/31/09<br />
    11. 11. Strong Growth in New Customers<br />59,300+<br />55,400<br />Paying Customers<br />41,000<br />29,800<br />20,500<br />13,900<br />2010<br />2009<br />2008<br />2007<br />2006<br />2005<br />2004<br />2003<br />2002<br />2001<br />Fiscal Year<br />
    12. 12. The Cloud Serves Companies of Every Size<br />ENTERPRISE<br />MID-MARKET<br />SMALL BUSINESS<br />
    13. 13. 1/1/1 Model for Strategic Corporate Philanthropy<br />1%<br />Time<br />Equity<br />Product<br />140,000+ hours community service<br />6,000+ non-profit organizations<br />$14 million+ grants<br />
    14. 14. The Real-Time Cloud<br />The world’s most complete cloud applications (software-as-a-service)<br />The fastest way to build apps on a cloud platform (platform-as-a-service)<br />Real-time cloud infrastructure<br />(infrastructure-as-a-service)<br />
    15. 15. The Real-Time Cloud<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time Integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multitenant Kernel<br />
    16. 16. The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />& Approvals<br />Programmable User Interface<br />Programmable Cloud Logic<br />Real-Time Mobile Deployment<br />Real-Time Analytics<br />750+ Integrated Applications<br />Integrated Content Library<br />Real-Time Web Sites<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time Integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multitenant Kernel<br />
    17. 17. The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />& Approvals<br />Programmable User Interface<br />Programmable Cloud Logic<br />Real-Time Mobile Deployment<br />Real-Time Analytics<br />750+ Integrated Applications<br />Integrated Content Library<br />Real-Time Web Sites<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time Integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multitenant Kernel<br />
    18. 18.
    19. 19. The World’s Most Complete Sales Application<br />Integrated Content Library<br />AppExchange<br />Email & Productivity<br />Real-Time Approvals & Workflow<br />Genius<br />Leads & Campaigns<br />Accounts & Contacts<br />Forecasting & Analytics<br />Opportunities<br />Partners<br />
    20. 20. Manage All Your Accounts & Contacts<br />Maximize Rep Productivity<br /><ul><li>Gain a 360°customer view
    21. 21. Plan account strategies
    22. 22. Log calls, emails, tasks, and events
    23. 23. Track activity history</li></ul>Accounts & Contacts<br />
    24. 24. Generate More Leads and Align Marketing with Sales<br />Leads & Campaigns<br />Grow the Sales Pipeline<br /><ul><li>Attract leads with Google AdWords
    25. 25. Manage multi-channel campaigns
    26. 26. Capture and route leads automatically
    27. 27. Measure return on marketing spend</li></li></ul><li>Turn Opportunities Into Closed Business<br />Close Deals Faster<br /><ul><li>Integrate your sales methodology
    28. 28. Track products, pricing, and discounts
    29. 29. Track competition and win-loss ratios</li></ul>Opportunities<br />Opportunity Stage<br />
    30. 30. Forecast and Analyze Your Sales in Real-Time<br />Maximize Forecast Accuracywith customizable forecasting<br />Gain Real-Time Visibility into performance, pipeline, revenue, win rates, and activities<br />Forecasting & Analytics<br />
    31. 31. Automate Your Approvals and Business Workflow<br />Approve<br />No Action For 2 Days<br />Request Approval<br />Send to VP<br />Approve<br />Real-Time Approvals & Workflow<br />Yes<br />Send to Accounting<br />Maximize Sales Efficiency<br /><ul><li>Streamline pricing approvals to increase deal velocity
    32. 32. Automate follow-up tasks to improve sales effectiveness</li></li></ul><li>Work Seamlessly with Office Productivity Apps<br />Spend More Time Selling <br />When all your desktop apps work together<br />Email & Productivity<br />Microsoft Outlook<br />Lotus Notes<br />Google Apps<br />
    33. 33. Integrated Content Library for Sales & Marketing<br />Integrated Content Library<br />Win More Deals<br /><ul><li>Deliver the right message with the latest content
    34. 34. Assemble the perfect pitch
    35. 35. Use the best collateral</li></li></ul><li>Leverage the Collective Genius of Your Organization<br />Genius<br />Close More Business<br /><ul><li>Find experts in your company who have closed deals like yours
    36. 36. Get smart about which sales strategies work
    37. 37. Get smart about which content works</li></ul>Industry expert<br />Product expert<br />Pricing expert<br />Mid-marketexpert<br />
    38. 38. Exchange Information with Your Partners in Real-Time<br />Work More Effectively with Partners<br /><ul><li>Real-time sharing & collaboration
    39. 39. Share contacts, leads, opportunities, & product data</li></ul>Partners<br />Your Company<br />Your Partners<br />
    40. 40. Extend Your Sales Cloud with The AppExchange<br />AppExchange<br />Extend Success with Integrated Apps<br /><ul><li>Best-in-class CRM & Non-CRM Apps
    41. 41. Add sales compensation, sales operations, or contract apps
    42. 42. View, Try, Install
    43. 43. Reviewed by Salesforce.com</li></ul>750+ Apps<br />25,700+ Customers have installed one or more apps<br />
    44. 44. Salesforce.com Customers Succeed in the Sales Cloud<br />Average Improvements of 3,500+ Salesforce Customers Surveyed by Market Tools, Inc., December 2008<br />
    45. 45. Dell Manages a Global Organization in the Sales Cloud<br />One Global CRM<br />15,000 Successful Sales Users Across 20 Countries<br />10% Increase in Sales Productivity<br />$1 Billion in Approved Partner Deal Registrations<br />- Michael Dell<br />
    46. 46. Dr Pepper Snapple Gains Key Sales Insights From the Sales Cloud<br />300 sales reps track 10,000+ accounts across the Fountain Sales and Bottles & Cans divisions<br />Hundreds of dashboardstrack key KPIs like sales call volume<br />Scheduled email dashboards alert the teams and drive accountability<br />
    47. 47.
    48. 48. Yesterday’s Contact Center Needs to Evolve<br />But customers are here<br />Companies invested here<br />Discussion Groups<br />Partner Websites<br />Contact Center<br />Social Communities<br />
    49. 49. Customer Portal<br />Ideas<br />Chat<br />Search<br />Partners<br />Email<br />Join the Conversation<br />Call Center<br />Social<br />Service Cloud Manager<br />
    50. 50. Answer Every Question with Leading Knowledge Base <br />Find Answers Fast<br />Only Relevant Answers<br />Scales Massively<br />Intelligent<br />Customers<br />Agents<br />Partners<br />
    51. 51. Run Your Call Center in the Cloud<br />Resolve Cases Faster<br /><ul><li>Agent Console
    52. 52. Complete Case Management
    53. 53. CTI Integration
    54. 54. Workflow and Escalation</li></ul>Call Center<br />6,800+ Customer Call Centers<br />
    55. 55. Turn Emails Into Cases<br />Deliver Higher Service Quality<br /><ul><li>Capture every customer inquiry in real-time
    56. 56. Let customers contact support on their time, on their device</li></ul>Email<br />
    57. 57. Integrate with Chat for Real-Time Service<br />Maximize Agent Productivity<br />Handle multiple cases at once<br />Maximize Customer Satisfaction<br />Serve customers in real-time<br />Chat<br />
    58. 58. Lower Costs with a Customer Portal<br />Deliver Higher Quality Service<br /><ul><li>Serve customers 24/7
    59. 59. Build a customer community</li></ul>Lower Service Costs<br />Customer Portal<br />$7.50<br />50¢<br />Call Center <br />Interaction<br />Self-Service<br />Interaction<br />
    60. 60. Engage Your Customers With Ideas<br />Find the Best Ideas<br /><ul><li>Source customers for ideas
    61. 61. Let customers discuss & vote on ideas
    62. 62. Build an online community</li></ul>Ideas<br />Online blog by Angela Vargo, June 2008<br />
    63. 63. Share Cases and Information with Partners<br />Drive better service through partners<br />Increase efficiencies in working with partners<br />Distributors<br />Resellers<br />Partners<br />Vendors<br />
    64. 64. Join Customer Conversations in Facebook and Twitter<br />Capture customer conversations and knowledge<br />Share knowledge with your customers<br />Social<br />
    65. 65. Help Your Customers Find Knowledge with Google<br />Search<br />Publish your knowledge, ideas, and content on your public web site…<br />… so Google can help your customers find the answer<br />Knowledge<br />Ideas<br />Content<br />
    66. 66. Qualcomm Opens New Support Channel In One Week<br />20,000 customers (engineers) that require 24/7 tech support<br />Deployed first customer portal In 1 week<br />Made the latest answers easy to find<br />Reduced IT CRM support costs by 60%<br />$11B Chip Manufacturer<br />Mark Silber<br />IT Systems Architect<br />
    67. 67. Salesforce Helps NJ Transit Keep Rolling<br />150 Customer Service Agents<br />600% More Inquiries Handled<br />0 New Agents Required<br />36% ImprovedResponse Time<br />Tim Wierzbicki,<br />Manager<br />
    68. 68.
    69. 69. The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />& Approvals<br />Programmable User Interface<br />Programmable Cloud Logic<br />Real-Time Mobile Deployment<br />Real-Time Analytics<br />750+ Integrated Applications<br />Integrated Content Library<br />Real-Time Web Sites<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multitenant Kernel<br />
    70. 70. Programmable User Interface<br />AppExchange<br />Real-Time Mobile Deployment<br />Real-Time Workflow & Approvals<br />Real-Time Web Sites<br />Programmable Cloud Logic<br />Integrated Content Library<br />The Fastest Way to Build Custom Cloud Apps<br />Granular Security & Sharing<br />Real-Time Analytics<br />Unlimited Real-Time Customization<br />
    71. 71. Unlimited Real-Time Customization<br />Easy, Real-Time Customization <br />for Managing All Your Data<br />Your Database<br />Unlimited Custom Objects & Fields<br />Build any Table<br />Add any Field<br />Automatic Audit History Tracking<br />Automatic Performance Tuning<br />14,700,000+ Customer Customizations<br />510,000+ Custom Objects (Tables)<br />
    72. 72. Programmable User Interface<br />Maximize User Productivity <br />with the Right UI<br />Create Any User Interface<br />Use Code to Create Any Page<br />Use Clicks to Create New Forms<br />Componentized Interface<br />Create Interfaces for Mobile Devices<br />180,000+ Custom User Interfaces<br />
    73. 73. Programmable Cloud Logic<br />Fast Application Development<br />without the Cost of Infrastructure<br />Programmatic Business Logic<br />Complex Transactional Logic<br />Stored Procedures<br />Triggers<br />Data Validation<br />45,000,000+ Lines of Apex Code<br />
    74. 74. Real-Time Workflow and Approvals Engine<br />Automated Business Rules <br />through Point-and-Click Workflow<br />Send Back<br />No<br />Real-Time Workflow<br />Time-Based Triggers<br />Approvals<br />Formula-based<br />Outbound Messaging<br />Approve<br />No Action For 2 Days<br />Request Approval<br />Escalate<br />Approve<br />Yes<br />Send to Accounting<br />220,000+ Custom Workflow Rules<br />
    75. 75. Real-Time WebsitesNow in Developer Preview<br />Lower Costs & <br />Increase Speed of Development <br />Deploy Your Apps Instantly to the Web<br />Connect Your Apps with Your Website<br />Collect CRM Data from the Web<br />1,600+ Developer Sites<br />
    76. 76. Real-Time Mobile DeploymentHave us show you how Salesforce uses Mobile<br />Write Once<br />Run Everywhere<br />Avoid the hassle of developing apps across multiple devices<br />Run your mobile and desktop apps on one platform<br />Real-Time app deployment<br />Available for all major device platforms<br />Works seamlessly online or offline<br />
    77. 77. Integrated Content Library<br />Share the Best Content Across Your Company<br />Tagging, Ratings, & Comments<br />Subscriptions<br />Full Text Search<br />Complete Security and Sharing<br />Assemble & Publish Content<br />Track Content Usage<br />Integrated Content Library<br />
    78. 78. Real-Time Analytics<br />Real-Time Visibility with <br />Easy to Create Reports<br />Customizable by Business Users<br />Real-Time Reporting<br />Integrated Analytics Across All Apps<br />Security Controls<br />Mobile Access<br />Email Dashboard Delivery<br />Real-Time Updates<br />Real-Time Updates<br />
    79. 79. Granular Real-Time Security Model<br />Flexible Data Sharing <br />with Point-and-Click Rules<br />Field, Object and Record-Level Control<br />Sharing Across All Apps<br />Custom Rules Across Roles & Profiles<br />Integrated with API, Reporting & Search<br />
    80. 80. 750+ Integrated Applications<br />Your Choice <br />of 750+ Partner Applications<br />Trusted Native Apps<br />Reviewed by Salesforce.com<br />View, Try, Install<br />Built on Force.com<br />Best-in-class CRM & Non-CRM Apps<br />750+ Apps<br />200+ Native Apps<br />
    81. 81. Fastest Way to Build Apps<br />Months/ Years to Build<br />Build Datacenter<br />Build Analytics<br />Buy Servers<br />Build Security<br />Build Search<br />Build Workflow<br />Build Sharing<br />Deploy Mobile<br />Build App<br />Globalize<br />Days/Weeks to Build<br />Build App<br />time<br />
    82. 82. EA Runs Their Business in the Gaming Cloud<br />Gabrielle Toledano<br />Customer Hero <br />
    83. 83. Starbucks Builds Pledge 5 Site Fast on Force.com<br />
    84. 84.
    85. 85. The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />& Approvals<br />Programmable User Interface<br />Programmable Cloud Logic<br />Real-Time Mobile Deployment<br />Real-Time Analytics<br />750+ Integrated Applications<br />Integrated Content Library<br />Real-Time Web Sites<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time Integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multitenant Kernel<br />
    86. 86. Real-Time Upgrades<br />Proven Real-Time Integration<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environment<br />Proven Real-Time Scalability<br />Salesforce to Salesforce<br />World’s First Real-Time Cloud<br />Proven Reliability<br />3 Global Data Centers & Disaster Recovery<br />ISO 27001 Certified Security<br />Real-Time Transparent System Status<br />
    87. 87. Multitenant Kernel<br />The Foundation for the Real-time Architecture<br />Continuous Advancement<br />Single Multitenant Infrastructure & Kernel<br />Your Success<br />Security<br />Performance<br />Reliability<br />Upgrades<br />Scale<br />55,000+ Companies<br />Latest Technology<br />Highest Performance & Security<br />Real-time Provisioning<br />No Hassle Upgrades<br />
    88. 88. ISO 27001 Real-Time Security<br />The World’s Most Trusted Security<br />that Improves in Real-Time with Testing by Every Customer<br />Application Security<br /><ul><li>ISO 27001
    89. 89. SSL encryption
    90. 90. Identity confirmation
    91. 91. SAS 70 Type II; SysTrust certified</li></ul>Network Security<br /><ul><li>IP restrictions
    92. 92. Fault tolerant, multi-layered firewall
    93. 93. Intrusion detection
    94. 94. 3rd party assessments</li></ul>Facility Security<br /><ul><li>24 x 365 security
    95. 95. Biometric readers
    96. 96. Silent alarms
    97. 97. CCTV
    98. 98. Motion detection</li></li></ul><li>Proven Reliability<br />99.9%<br />System Uptime<br />&gt;99.9% Reliability<br />Jan 2007<br />Jan 2008<br />Jan 2009<br />
    99. 99. Proven, Real-Time Scalability<br />Fast Deployment and Real-Time Scalability Proven by the Largest Enterprises<br />~25,800 Subscribers<br />~20,000 Subscribers<br />~65,000 Subscribers<br />100 Customers with over 1,000Subscribers<br />50Customers with over 2,500Subscribers<br />10Customers with over 20,000Subscribers<br />
    100. 100. Real-Time Query Optimizer<br />Fast Data Access <br />with Massive Scale<br />Web clients<br />Query Optimization Engine<br />API calls<br />&lt;300 ms<br />Massive Scalability Across Multiple Dimensions:<br />Your Security<br />Your Sharing Rules<br />Your Search<br />Your Company<br />Your Role<br />Your Metadata<br />
    101. 101. Real-Time, Transparent System Status<br />Confidence, Transparency, and Trust<br />Live System Status <br />Security Best Practices<br />Historical Performance<br />
    102. 102. Real-Time, Automated Upgrades<br />Painless, No Hassle Upgrades <br />28 Major Releases<br />Every Customization & Integration Automatically Upgraded<br />Always have the Latest Innovations & Technology<br />
    103. 103. Proven, Real-Time Integration<br />Connect the Clouds<br />Leverage Your Existing Investments<br />100M+ API calls/day<br />&gt;50% of Transactions through API<br />Native Oracle & SAP Connectors<br />Consume External Web Services<br />Build New Web Services<br />Leverage Existing Investments<br />60+ Certified Integration Middleware Connectors<br />Force.com for Facebook<br />Force.com for Google<br />Force.com for Amazon Web Services<br />
    104. 104. Real-Time Sandbox Environments<br />Eliminate Risk in Deployment<br />Fully Replicated Development Environments<br />Support any IT Governance Strategy<br />Production-class Infrastructure <br />One Click Import/Refresh of Your Production Data <br />Refresh Anytime<br />Production<br />Development<br />Testing<br />Training<br />
    105. 105. Salesforce to Salesforce Real-Time Data Exchange<br />Set up Any Connection<br />Share Any Process<br />Easy to Share Data with Other Companies<br />Avoid the Cost of Integration<br />
    106. 106. Three Global Production Data Centers<br />Salesforce.com Data Center Locations<br />You Focus on Innovation.<br />We Focus on Infrastructure.<br />Geographically-dispersed, mirrored data centers<br />Near real-time replication<br />Seamless disaster recovery<br />Dedicated, path diverse network backbone<br />No single points of failure<br />Carrier neutral network strategy<br />Main Production Data Center<br />Back-up Production Data Center<br />Production Data Center & Archive<br />Production-Class Development Lab & Archive<br />
    107. 107. The Real-Time Cloud<br />The world’s most complete cloud applications (software-as-a-service)<br />The fastest way to build apps on a cloud platform (platform-as-a-service)<br />Real-time cloud infrastructure<br />(infrastructure-as-a-service)<br />
    108. 108. Start Today with Our Free Trial<br />Prospective Customers:<br />Start your 30-Day Trial Today<br />Ask your Salesforce AE and SE to work with you in real-time <br />Existing Customers:<br />Extend Salesforce to Your Customer Service Organization<br />Sign-up for a Free Developer Account<br />
    109. 109. The Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />& Approvals<br />Programmable User Interface<br />Programmable Cloud Logic<br />Real-Time Mobile Deployment<br />Real-Time Analytics<br />750+ Integrated Applications<br />Integrated Content Library<br />Real-Time Websites<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time Integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multi-Tenant Kernel<br />
    110. 110.
    111. 111. Oracle On-Demand’s Real-Time Cloud<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />& Approvals<br />Programmable User Interface<br />Programmable Cloud Logic<br />Real-Time Mobile Deployment<br />Real-Time Analytics<br />750+ Integrated Applications<br />Integrated Content Library<br />Real-Time Web Sites<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time Integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multitenant Kernel<br />
    112. 112. Microsoft On-Premise’s Real-Time Cloud<br />$<br />$<br />$<br />$<br />$<br />Unlimited Real-Time Customization<br />Granular Security & Sharing <br />Real-Time Workflow<br />& Approvals<br />Programmable User Interface<br />Programmable Cloud Logic<br />$<br />$<br />$<br />$<br />Real-Time Mobile Deployment<br />Real-Time Analytics<br />750+ Integrated Applications<br />Integrated Content Library<br />Real-Time Web Sites<br />$<br />$<br />$<br />ISO 27001 <br />Certified Security<br />Proven, Real-Time Scalability<br />Proven<br />Reliability<br />Real-Time Upgrades<br />Real-Time Query Optimizer<br />$<br />$<br />Real-Time Sandbox Environments<br />Salesforce to Salesforce<br />Proven Real-Time Integration<br />3 Global Data Centers & Disaster Recovery<br />Real-Time Transparent System Status<br />Multitenant Kernel<br />

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