General preso

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General preso

  1. 1. Emerging Technologies Anchored on the CloudRichard Thomas, Chief Information Officer August 26th 2011
  2. 2. Richard’s ShedWales, July 2011 2
  3. 3. Bio-Pharma 2011 Regulatory Development Financial Challenges Challenges Challenges> Heightened > Faster clinical > Higher costs regulatory pressure development > Lower earnings> Increased scrutiny timelines critical by the FDA > Capital constraints > Decreased R&D> Numerous global productivity > Expiring authorities blockbuster drug > Diminished patents> 24x7 media pipelines spotlight > Healthcare costs > Greater payer accelerating past demands 17% of GDP (USA) 3
  4. 4. New Zealand• 4m people, 40m sheep• Dramatic scenery• Southern pacific• Innovation : Necessity 4
  5. 5. New Zealand• 4m people, 40m sheep• Dramatic scenery• Southern pacific• Innovation : Necessity First to split the atom (1919) The Jet Boat Electric fence Bungy Jump Disposable plastic syringe Tranquilizer Gun Shipping Frozen Meat First powered flight (disputed) 5
  6. 6. 23,000 Professionals60 Countries,127 Offices Quintiles Central Lab Quintiles Affiliated Central Lab Quintiles Offices 6
  7. 7. 7
  8. 8. FlexibleResourcing• Quintiles terrific staff• Customer managed• Global• Guaranteed returns• Transfer your staff to Quintiles• Fully integrated 8
  9. 9. Challenges• Two corporate standards• Validated desktops• Two laptops• Two sets of systems• Deals happen fast• All about people• Business Continuity9
  10. 10. Challenges• Two corporate standards• Validated desktops• Two laptops• Two sets of systems• Deals happen fast• All about people• Business Continuity10
  11. 11. Meet Joe 11
  12. 12. Needed: Single click provisioning Any device, anywhere• But, lacked strong business case• Network, Storage, Server upgrades & standardization 12
  13. 13. LEGACY! 13
  14. 14. Any Personal Computer Speeding Through the Me Internet And Through a Scary Wall of Fire My Work Stuff. (Security Stuff) Safe and Secure To a Server Where All MyAnytime! Anywhere! Yay! Quintiles Stuff is (Funny people in IT run this) FlexDesk….Connect, Work….It’s That Simple
  15. 15. Any Personal Computer Speeding Through the Me Internet And Through a Scary Wall of Fire My Work Stuff. (Security Stuff) Safe and Secure To a Server Where All MyAnytime! Anywhere! Yay! Quintiles Stuff is (Funny people in IT run this) FlexDesk….Connect, Work….It’s That Simple
  16. 16. CRISIS 11/26/08 04/15/09 02/27/10 01/25/11 Mumbai USA/WW H1N1 Chile Egypt 02/22/11 03/11/11 08/07/11 08/27/11 New Zealand Japan Dublin USA (Irene!) Quintiles Central Lab Quintiles Affiliated Central Lab Quintiles Offices 16
  17. 17. CRISIS 02/27/10 Chile 17
  18. 18. CRISIS 02/27/10 Chile Heavy damage to Quintiles offices -13th floor in Santiago closed, IT equipment destroyed 90 minutes later fully operational -Data recovered in the Quintiles Cloud -All data and desktops available pre-quake Chile staff worked from home -unaware recovery executed -observed “it seems a little faster than usual” 18
  19. 19. CRISIS 01/25/11 Cairo, Egypt 19
  20. 20. CRISIS 01/25/11 Cairo, Egypt Phones & Internet cut by State -Intermitted network access -Local data via Quintiles Cloud and Flexdesk -Communication challenges -Satellite phones as alternate, but risky Civil unrest widespread -#1 concern : staff safety- worked from home -Local Internet Provider facility destroyed -3G air cards & dial-up modems issued -Google Earth used extensively to monitor the situation 20
  21. 21. CRISIS 03/11/11 Japan 21
  22. 22. CRISIS 03/11/11 JapanQuintiles Ops CenterBangalore, India-Tokyo Data Center Normal-Japan network online-Voice communications unavailable-Instant message & email ok 22
  23. 23. Meet Toshio KurosawaHead of IT, Quintiles Japan 23
  24. 24. In Toshio’s words2:00 PMWe were spending busy Friday afternoon at the office.2:46 PMAdvance earthquake alert signal rang on some of mobile phones.2:46 PMSuddenly, the office building moved & it was longer than usual.The move continued more than 5 minutes and during that periodthe building shake many times.2:50PMNews on TV alerted to the possibility ofA huge tsunami & identified theepicenter. 24
  25. 25. In Toshio’s words2:52PMSeems the earthquake stopped & we slowly started looking around.I send quick SMS to my family & I was so glad to get back SMS.2:54PMWe start checking for damage to our office and look around tomake sure everyone is safe2:55PMOne of our fortunes was that we did not lose network connection orpower so we started checking news on the Internet to get moreinformation about the earthquake.2:56PMRight after earthquake, all elevators stopped & mobiles werealready hard to connect. 25
  26. 26. In Toshio’s words2:58PMWe did not get any alerts from our systems so we recognized thateverything was working fine.3:00PMThe company announced that everyone can go home.3:02PMI started working to check other floors and find some damage, butnot serious, while the first Tsunamireached northern Japan.3:20PMMet with senior management andreported no damage to IT.After that when I look outside, I sawsmoke near our office. 26
  27. 27. In Toshio’s words3:20PMAt same time as manager meeting, TV news told us that the hugeTsunami was more than we expected and possibility of much deathin that area.3:30PMBack at my desk, some of our IT team start leaving office, but someof them already decide to stay overnight at the office becausetheir homes were too far away to walk.3:40PMWhen they get outside of building theysee many people walking to theirhomes with their emergency bag andsafety cap. 27
  28. 28. In Toshio’s words3:46PM1 hour past, TV news had beenshowing us live image of northernJapan & Tsunami. Death wavedestroy everything in that area, it washard to believe anyone could survive.We were starting to realize that thedamage of this earthquake andTsunami were huge with the possibilityof more than 1,000 deaths.5:00PMIn IT, most had now left the Office, 4 decided to stay because theirhome was too far to walk. 28
  29. 29. In Toshio’s words6:30PMI left the office to find my family.7:30PMI met my family at the elementary schoolwhich was our temporary shelter. Allof them were fine, even my 11 month oldbaby. She was sleeping without knowingwhat had happened on this day.9:00PMI could go to my home with my family. There was some damage onthe inside wall, glasses/dishes/plates broken & Books on floor.However, I was really glad that I could be home with my family. Iknow that there were thousands of people staying outside. <end> 29
  30. 30. Meltdown:Fukushima 30
  31. 31. Meltdown:FukushimaRolling poweroutages in Tokyo100km evacuationFlexibility essentialfor staff to resumework 31
  32. 32. SOCIAL : CRITICALMaps & apps to find shelters,assess damage, navigate around Twittersearch messages(invaluable) Facebook & SNSNot widely used, helped connectwhile real-time communications outespecially with colleagues overseasBUT - Radio was king! 32
  33. 33. Any Personal Computer Speeding Through the Me Internet And Through a Scary Wall of Fire My Work Stuff. (Security Stuff) Safe and Secure To a Server Where All MyAnytime! Anywhere! Yay! Quintiles Stuff is (Funny people in IT run this) FlexDesk….Connect, Work….It’s That Simple
  34. 34. Flexibility: any device anywhere Collaborate: IP for everything Social: open access Manage: the service not device, Quintiles cloud is transparent to our users-Standardize then virtualize-Bring your own IT-Common sense social media-Trust but verify-Cloud build out
  35. 35. Quintiles’ ExpertiseData + + Source Systems + Process & Integrated Range of Capabilities The platform that Powers the Biopharma Industry Quick to implement, easy to use Better solutions, faster decisions…powering the New Health
  36. 36. Thank you. Richard Thomas Chief Information Officer Richard.Thomas@Quintiles.com

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