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GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
GovLoop Online Innovator's Summit 9/2012
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GovLoop Online Innovator's Summit 9/2012

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  • 1. What Makes a GreatGovernment Website? Hillary Hartley @hillary & @gov20 www.egov.com
  • 2. We the people… just want a website that works.NIC Inc. | www.egov.com 9/13/12 2
  • 3. 10 Tenets of Good e-Gov —  Secure —  Responsible —  Simple —  Approachable —  Accessible —  Encourage Discovery —  Current —  Promote and Engage for Change —  Agile —  Accountable Through http://j.mp/good-gov OpennessNIC Inc. | www.egov.com 9/13/12 3
  • 4. 10 Tenets of Good e-Gov —  Secure —  Responsible —  Simple —  Approachable —  Accessible —  Encourage Discovery —  Current —  Promote and Engage for Change —  Agile —  Accountable Through http://j.mp/good-gov OpennessNIC Inc. | www.egov.com 9/13/12 4
  • 5. Simple Easy to use. Get in, get out.NIC Inc. | www.egov.com 9/13/12 5
  • 6. Rock solid search = BYOL “Bring your own link.” Curated search results based on analytics and season.NIC Inc. | www.egov.com 9/13/12 6
  • 7. Anticipate Trending Topics Give ‘em what they want. Pore over analytics to understand exactly what tasks your users are trying to accomplish.NIC Inc. | www.egov.com 9/13/12 7
  • 8. Current Use of latest technology. Aware of aesthetic trends.NIC Inc. | www.egov.com 9/13/12 8
  • 9. “ Consumers understand the value of a Web site whose appearance is informed by their favorite company, not every ” other government site. Victor Zapanta (@victorzapanta), CFPB http://www.washingtonpost.com/blogs/ezra-klein/wp/2012/09/07/who-leaves-comedy-central-to-work-for-the-government/NIC Inc. | www.egov.com 9/13/12 9
  • 10. Responsible Commitment to accessibility and usability. Fiscal responsibility down to bytes and bits.NIC Inc. | www.egov.com 9/13/12 10
  • 11. Icons courtesy of The Noun Project (thenounproject.com)NIC Inc. | www.egov.com 9/13/12 11
  • 12. Quick page loads, optimized images, HTTP compression, minimal HTTP requests, CSS sprites, cached pages… = $$$ savedNIC Inc. | www.egov.com 9/13/12 12
  • 13. Approachable Sociable. Helpful. Feedback loops. “We’re here to help.”NIC Inc. | www.egov.com 9/13/12 13
  • 14. RI.gov We’re Listening Social media and online networks as feedback loops. Enhanced customer service.NIC Inc. | www.egov.com 9/13/12 14
  • 15. Alabama Texas Listen. Engage. Be Findable. Social media. Crowdsourced ideas. Live help. Customer service via SMS. Just a few of the innovations launched at NIC portals.NIC Inc. | www.egov.com 9/13/12 15
  • 16. Encourage Discovery Help people discover information and services they didn’t know were available online.NIC Inc. | www.egov.com 9/13/12 16
  • 17. Arkansas.gov Surface Useful Content Geo-location to personalize content to the user. Metrics to surface content and services.NIC Inc. | www.egov.com 9/13/12 17
  • 18. Curation Explore new ways of delivering high-value content. http://www.gov.uk & http://answers.honolulu.govNIC Inc. | www.egov.com 9/13/12 18
  • 19. NIC Inc. | www.egov.com 9/13/12
  • 20. NIC Inc. | www.egov.com 9/13/12
  • 21. Mobile! Fits under all five (probably all ten).NIC Inc. | www.egov.com 9/13/12 21
  • 22. Mobile Traffic Doubled On average, our states are seeing mobile traffic doubled from 2011.NIC Inc. | www.egov.com 9/13/12 22
  • 23. 10% > 1% Mobile traffic averages 10-15% IE6 traffic is approaching less than 1%. So much for graceful degradation.NIC Inc. | www.egov.com 9/13/12 23
  • 24. 43% of US states (22) haveeither a mobile portal or aresponsive site27% of US states (14) havea responsive siteNIC Inc. | www.egov.com 9/13/12
  • 25. NIC Inc. | www.egov.com 9/13/12
  • 26. NIC Inc. | www.egov.com 9/13/12
  • 27. NIC Inc. | www.egov.com 9/13/12 27
  • 28. http://j.mp/govloop-good-gov Thank you!NIC Inc. | www.egov.com 9/13/12 28

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