Your SlideShare is downloading. ×
0
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
www.qdt.com.au | The process view of a business and the document hierarchy
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

www.qdt.com.au | The process view of a business and the document hierarchy

2,239

Published on

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,239
On Slideshare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
9
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • 16 Jun 2010 100_Q-Template_overview_of_project © QDT Management Consultants — http://www.qdt.com.au
  • Transcript

    • 1. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 1010120_20The process view ofbusinessThe topic hierarchyQDT Management ConsultantsMaking Management Easierwww.qdt.com.au
    • 2. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 2You will learn about: The process view of a business The hierarchy of topics that make up aprocedure manual The concept of swimming lane charts,roles and activities The colour coding for each topic level
    • 3. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 3The Process ViewA business is a set of interacting processes.It is not a tree.It is not set of chiefdoms.
    • 4. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 4Process view or silo view? Silo view is of the departments of thebusiness Shows the departments in the businessand what each one does Work of other departments not so visible Process view is like the script of a play,telling the story of the business. Shows the communications Roles from departments work together
    • 5. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 5The silo view of business People have positions in the company. Positions have job descriptions. There is a hierarchy. Positions reportto positions within departments. There are lists of responsibilities
    • 6. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 6Silo viewSales WarehouseFinanceMarketing
    • 7. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 7The process view of business The business has a set of processesor main business areas Each process has proceduresshowing the role interactions Team members play roles (like actorsin a play).
    • 8. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 8Process view Roles fromdifferentareascooperate
    • 9. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 9Process view analogy The systems of the human body
    • 10. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 10Process view analogy Circulatory
    • 11. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 11Process viewanalogy CentralNervous
    • 12. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 12Process view analogy Digestive
    • 13. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 13Process viewanalogy Body systems worktogether Understandingindividual systems ishelpful
    • 14. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 14ProcessesMarketing
    • 15. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 15ProcessesFinancialmanagement
    • 16. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 16ProcessesSales
    • 17. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 17ProcessesThe processes work together
    • 18. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 18Topic hierarchy &Swimming lane chartsDerived fromIBM Line of Visibility Enterprise Management (LOVEM) chartsand Information Mapping
    • 19. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 19The topic hierarchy Policy (Purpose, standards, ethics) Process (Business area) Procedure (Communication and responsibilities) Work Instruction and Information(details for each activity) Form and Database (Data)
    • 20. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 20Policy A brief topic: Lists standards of the businessExample: ISO 9001, National PrivacyGuidelines Has links or references to detailed:Business rulesCompany culture rulesGuidelines
    • 21. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 21Process set The processes of a business
    • 22. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 22Process set The processes of a business
    • 23. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 23Process Sales
    • 24. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 24Process Sales
    • 25. Shakespeare play analogyhttp://www.shakespeare-online.com/plays/macbethscenes.html
    • 26. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 26Procedure—activitiesEach procedure is a sequence of activities
    • 27. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 27Procedure—rolesA role performs an activityEach role has aswimming lane
    • 28. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 28Procedure—linksThe procedure connects with other procedures
    • 29. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 29Activity—detailsThe procedure has brief details of each activityActivities1. Interview client and prepare quoteInstallation Sales Consultant:1. Interviews client (see Interview client (new installation) )2. (If the client has no plan) conducts a site visit (see Conduct site visit for quote)3. Requests a hazard identification and risk assessment for the project (see Identifyhazard and assess risk)4. Prepares the quote draft (see Design installation )5. Sends quote draft to the Sales Administrator for publishing6. Sends the quote to the Sales Manager for authorisation2. Publish evaluationSales Administrator:1. Publishes and records the quote (see Publish and record quote )2. …
    • 30. Activities1. Interview client and prepare quoteInstallation Sales Consultant:1. Interviews client (see Interview client (new installation) )2. (If the client has no plan) conducts a site visit (see Conduct site visit for quote)3. Requests a hazard identification and risk assessment for the project (see Identifyhazard and assess risk)4. Prepares the quote draft (see Design installation )5. Sends quote draft to the Sales Administrator for publishing6. Sends the quote to the Sales Manager for authorisation2. Publish evaluationSales Administrator:1. Publishes and records the quote (see Publish and record quote )2. …Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 30Links to Work InstructionsLinks to detailed work instructions if required
    • 31. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 31Work Instruction or Information topicWork instructions give details if requiredInformation topics give lists and rulesActions1. Establish rapport with the client and find out briefly: What they want to achieve with the job: What climate control What space What equipment What motivates and interests them: Appearance Sound …1. Interviews client (see Interview client (new installation) )
    • 32. Shakespeare play analogyActivities1. Interview client and prepare quoteInstallation Sales Consultant:1. Interviews client (see Interview client (new installation) )2. (If the client has no plan) conducts a site visit (see Conduct site visit for quote)3. Requests a hazard identification and risk assessment for the project (see Identifyhazard and assess risk)4. Prepares the quote draft (see Design installation )5. Sends quote draft to the Sales Administrator for publishing6. Sends the quote to the Sales Manager for authorisation2. Publish evaluationSales Administrator:1. Publishes and records the quote (see Publish and record quote )2. …
    • 33. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 33Form and databaseForms for collecting dataSite QuotationChecklist14–16 Smith Street, Bendigo, Victoria 3550PO Box 999, Bendigo Mail Centre, Vic 3554Telephone 03 5441 1234 Fax 03 5444 12350Website www.mycomp.com.au E-mailinfo@mycomp.com.auSite address:ConsultantClient contact nameRelationship to client Client  Architect  Builder  Consultant  Other:Date and time of site visit / / 20 at : am  pm Type of system Fibreglass Batts  Room Aircond  Ducted Heating  Nobo Panels Add On Cool  High Wall/Ceiling Cass  Duct Work Kits  Nobo Cass Ducted Aircond  Evap Cooling Type of building House  Unit  Office  Shop  Factory  Other:
    • 34. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 34Form and databaseDatabases store and organise data(paper lists, spreadsheets, database files)
    • 35. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 35Topic hierarchyP o lic yP r o c e s sP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e sSimplifiedview
    • 36. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 36P o lic y x x x x x xM o r e p r o c e s s e s . . .P r o c e s s x x x x x x xP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e sP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e s. . .P r o c e s s x x x x x x xP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e sP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e s. . .
    • 37. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 37Topic hierarchy Colour coding charts and topicsP o lic y x x x x x xM o r e p r o c e s s e s . . .P r o c e s s x x x x x x xP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e sP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e s. . .P r o c e s s x x x x x x xP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e sP r o c e d u r eA c t iv it y A c t iv it yA c t iv it y A c t iv it yW o r k I n s t r u c t io n s & I n f o r m a t io nF o r m s , S p r e a d s h e e t s , D a t a b a s e s. . .
    • 38. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 38Topic hierarchy example Process (Financial management)Procedure (Manage accounts receivable) Work Instruction (Receive credit card payment) Information (Credit card authorisation numbers) Form (Credit card payment receipt) Database (Accounts database—MYOB?)
    • 39. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 39Topic hierarchy example—TKOTKO softwarehttp://tko.qdt.com.auWork instruction WInformation topic NProcedure PForm FDatabase DProcess C
    • 40. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 40Topic hierarchy—ConfluenceWork instruction WInformation topic NProcedure PForm FDatabase DConfluence wikihttp://confluence.qdt.com.auProcess C
    • 41. Jun 26, 2013© QDT Management Consultants — http://www.qdt.com.au 41QDT ManagementConsultants Making Management Easier Documented business systems—the only way to set a business owner free! Visit our website www.qdt.com.au Call us 1 800 605 708

    ×