Mi fin financial product suite

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''Qualtech consultants'', An ISO 9001:2008 certified as a leading professionally managed Business & Technolog solution company operating out of New Delhi, india engaged in the business of poroviding …

''Qualtech consultants'', An ISO 9001:2008 certified as a leading professionally managed Business & Technolog solution company operating out of New Delhi, india engaged in the business of poroviding array of Business & technology solutions & ervices across Domains & platforms like Microsoft(Dot Net, VB, ASP), LAMP, RoR, Oracle, mySQL, MSSQL on Windows/Linux/Unix and AIX environments, Mobile Engineering etc for clients worldwide.


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  • 1. QUALTECH CONSULTANTS miFIN Financial Product Suite ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 1
  • 2. Qualtech Consultants IT Consulting and Services organization set up in 2003 by a group of experiencedfinancial services and technology professionals. We are headquartered in New Delhi with services spread across the globe Need-based offerings- HQ: New Delhi, Strong Portfolio India Products, of well-known Solutions, and Clients: India, Financial Services – each U.S., U.K., EU, Services providing a Vietnam organizations different value Strength: 120+ proposition ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 2
  • 3. Management TeamManish Kankani, CEO • 12 years of experience in Technology Strategy, Execution, and Business Development • Responsible for the overall growth and direction of the company with primarily involvement in Strategy and Relationship Management • Prior work-ex with CitiFinancial • Experienced in devising technology strategy, and delivering large technology projects in domestic and international markets • B. Tech from IIT-KanpurAshish Srivastava, Head Product Development • 12 years of experience in Technology Strategy and Execution • Responsible for ensuring Project Delivery and Quality Assurance • Prior work-ex with the leading Indian Software giant – Infosys • Has handled medium to large scale development and maintenance projects in US and Asia Pacific • B.Tech from IIT-KanpurSaurabh Chandra, Head Business Development • 9 years of experience in Technology Strategy, Execution and Sales • Responsible for Business Development and Relationship Management • Led multiple country implementations across Consumer Finance and Core Banking systems • Prior Work-ex with S&C, and Citigroup • MBA from IIM-Lucknow and B.Tech from IIT-Kanpur ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 3
  • 4. Products & ServicesProducts miFIN: Financial Product SuiteServices IT Consulting Program Management Product / Solution Evaluation Product Implementation IT Services Product Outsourcing Application Development Testing Services: Manual & Automation Offshore Development Center (ODC) Application Management & Support Business Intelligence ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 5. Partial Client List ONUS ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 6. Sample Case Studies: miFIN • miFIN: LLM – Loan Origination, Servicing and Collections module for Karvy Finance – Comprehensive Integrated Technology Platform for Loans as well as Distribution Products – Implemented multi-product portfolio: LAG, LAP, LAS etc with different workflows for different products – Responsible for the entire product implementation lifecycle for the customer from requirement gathering to UAT to post deployment support – Customer opted for our solution instead of competitors owing to • Breadth and Depth of Domain knowledge • Our focus and credibility in the field of customer service • Strength of Solution in the area of controls and high volume transaction processing with features like auto deviation, Receipt and Clearance Uploads, Reconciliation, Incentive Management etc – Deployment Platform: WAS and SQL Server on Windows2003 Server • miFIN: LLM – Customer Acquisition module for a Retail Finance MNC – The first technology touchpoint for New Loan Application Entry – 2-way interface for data exchange with the existing Loan Processing System – Web Based System with central deployment and hub/branch based access – Implemented Value Added Feature like Dual Data Entry Mechanism – Deployment Platform: WAS and Oracle on AIX ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 7. Client TestimonialsCOO, KARVY Financial “We have an unconventional view of the Indian financial market. Thus, we evaluated various traditional Loan Systems available in the market on different parameters including depth and breadth of features. Finally, we selected Qualtech’s miFIN platform and we are happy we made the right choice. Besides the product, the complete ownership character of Qualtech assures us that we don’t have to waste quality time over-managing our IT relationship. Conceptually sound, contextually aware, they have an excellent team. Highly recommended.” Head Analytics, Future Capital Holding “Customer focused, Quality conscious, and agile, Qualtech has delivered whatever it has promised. The team is very energized and works in highly professional manner apart from having high understanding /pickup of business logics. Their domain knowledge and expertise in BI technology is remarkable and services of best standards. They implemented an enterprise data warehouse for us from strategy to execution and they made it look easy.” ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 7
  • 8. miFINFinancial Product Suite ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 8
  • 9. miFIN –Salient Features Supports Multiple Financial Business Processes Automated Lending, Detailed Accounting Insurance, Cards, Information Configurable Chart Collections of A/Cs, Capture Online Financial Individual and personal Entries, data capture, income, Automatic Financial liabilities, KYC norms, Reconciliation documents etc miFIN Highly Financial suite Configurable Configurable & Workflow scalable to help business map Dynamic business its business process parameters Web and Mobile on system, not vice- based system versa built on n-tier architecture Built using Industry standard technology platform J2EE, J2ME ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 9
  • 10. miFIN – Modules Lead Management System Customer Acquisition System Deduplication System Loan Origination System - LOS Loan Servicing and Management Collections Customer Service Module Reporting and Communications Module General Ledger and Reconciliation Framework Incentive System Mobile Workforce Managers Dashboard SuiteAvailable as an Integrated Platform or Independent Module(s) with well definedintegration interface ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 10
  • 11. Functional Architecture ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 12. Application Security How secure is the Application? Configurable Maker Checker controls Authentication Authorisation Audit & Controls User ID & Password based Detailed Audit trails with Need based Role Definition Authentication timestamps Data and Authority based Configurable Password HTTPS Enabled Access Management Implements Industry Differentiation between Non-Repudiable Standard Password View and Edit Access Transactions Encryption ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 12
  • 13. CAS - Customer Acquisition System ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 13
  • 14. CAS- Comprehensive Information Capture Features Benefits to Business• Quick Data Entry mechanism • Reduced Aquisition Time• Capture and Retrieve Customer Photographs • Complete Information available for• Comprehensive capture of information such mining and analysis enables as – Building Credit History – Demographic – Identifying KPIs – Family/Group details – Analysing Trends – Assets and Liabilities Details – Building Management – Bank Account( if any) Dashboards – Multiple Addresses (existing/previous) – Helps identify – Detailed KYC Documentation profitable/negative areas over• Verification time• Document Management • Ensure compliance to product• Auto and Manual Exception Handling program• Notepad to share and capture information • Ensure profitability at customer level• Comprehensive Charges Module• Sourcing and Fulfillment Channels Capture ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 14
  • 15. CAS- Features Verification • Product level verification initiation – Initiate and track various kind of verification – FI/Property visit – TVR – Detailed Information Capture – verification type, verification done by, Configurations date/time, remarks and statusN Level Geography and Product hierarchyLocation Level Configuration for• Sales Manager• Valuation Officer• Branch Manager• Sourcing and Fulfillment Channels• UsersRole/User Level Configuration for• Menu Access• Data Access• Deviation Authority• Underwriting Matrix ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 15
  • 16. CAS –Features • Driven by product programs and regulatory requirements • Mandatory/Non- mandatory • Pre/Post Aquisition • Tracking mechanism alongDocument Management with deferrals, waivers Deviations • Ability to raise and track deviations • Configure deviation types and deviation codes • Deviation Role Matrix • Resolved by only Authorized Users • Configurable Auto-Deviation Module ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 16
  • 17. Product Management• Product based Workflows – Configurable Process Workflow at product level – Allows business to map business processes on system – Removes complexities , allows users to self train – Queue/ List Management• Product Level Configurations – Product Attributes (e.g for lending: Max/Min Amount, Tenure, Interest Type (Effective /Flat), Max/Min Interest, Offset, Max LTV, Max DBR etc) – Applicant Type (Individual, Corporate, SME, others) – Mandatory Charges with Default, Max, Min values – Configurable Service Tax computation at Charge Level – Mandatory Document type & Document Name – Mandatory Verifications – Read only and Mandatory Fields on screen – Decision levels ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 17
  • 18. Deduplication©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 18
  • 19. Powerful dedupe: Quality Customer AquisitionData Source De-dupe Result Inference Decision New Data Entry Review No Match Customer UI Ruleset Existing Approve Flat file De-dupe Data Customer Exact feed Engine Parser Match Existing Reject Customer Host Upload Database Potential Match Check?? Review • Multiple modes of execution: Online, Batch, Multiple/ De-dupe triggered on: Range De-duplication, Re-initiation • Active cases • Run de-dupe on Mutiple Entities: Applicant, Co-applicant, • Closed cases Guarantor, etc • Negative cases • Product Specific Configurable Rule based De-dupe Engine • Rejected cases • Score based Match Definition • In processes cases • Ability to show all linked relationships of matching Customer ID • Implements Fuzzy Logic, Synonymous Search, Phonetic Search etc • Ability to perform searches on multiple databases ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 19
  • 20. LOS: Loan Origination System ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 20
  • 21. LOS- Rich features provide economies of scope Branch Scheme Location Product Region Portfolio Country N-Level Product N-Level Geographical Hierarchy Hierarchy• Web and Mobile enabled, supports multi-branch and multi-product implementations• Supports offline implementations• Advance Search Feature• Multiple Due Date and Cycle date Concept• Staggered and Multiple Disbursal Facility• Can be seamlessly integrated with existing core banking and MIS applications• Highly parameterized and scalable for scenario based handling of various accounting parameters such as billings, charges and accruals• Successfully tested for more than 1000 users• Generic and Flexible financial accounting handling ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 21
  • 22. Configurable Workflow Engine Examples Loan DetailsDeviations Applicant Det. Cash Flow Flow Notepad De-dupe Documents Documents Verifications Verifications Loan Details Credit Decision Deviations Documents Applicant Det. Notepad Disbursal Mak. Disbursal Auth. De-dupe Verifications Cash Flow Product Level Configurable Workflows Credit Decision Disbursal Mak. Disbursal Auth. ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 23. LOS- Financial complexities simplified! Multiple Repayment Type Flexible Repayment Frequency • One Time Payments (OTP) • Daily • One Time Payments – • Weekly Upfront Interest • Fortnightly • Interest Only Installments • Monthly • Step up Interest – Variable • Quarterly Interest depending on • Half Yearly Overdue period • Yearly • Equated Installments Pre-EMI & Excess Interest Installment Mode • Configurable to Adjust in First • Advance and Arrear EMI • Option to take ‘N’ EMIs in • Option to take Pre-EMI as Advance Charge and short disburse Interest Type • Can take Pre-EMI as • Flat Interest Rate Repayment Calculation Installments • Effective Interest Rate ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 23
  • 24. LOS- Advance Features for multiple products – Ability to handle multiple products – Specialized Product Valuations like like: • Property Legal , Technical • Mortgages, PL, LAG, LAS, • Gold Auto, CD • Securities Valuations Charges Credit Decision/Sanction Disbursal • Short disburse upfront • Verifies charges, charges such as proc fee, verification and de- • Asset Booking - Booking loan insurance cover dupe results of principal, interest and other charge amts • Configure charges at • Finalize Interest in respective GLs scheme level Rates as per policy • Configurable Service Tax guidelines • Verifies all deviation • Configurable for IRR • Approves amount computation based on eligibility ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 24
  • 25. LMS: Loan Management System ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 25
  • 26. LMS- Snapshot of Features Penal Interest Accrual Loan Management System Amortization Delinquency Calculation NPAPenal Interest Accrual Delinquency Calculation NPA• Configure Penal on Cash • Flexibility to continue • DPD and DPD string • Multiple basis or Accrual basis Income Booking post • Forward and backward • NPA stages – Regular,• Configurable Penal Maturity till closure moving DPD PDONA, Writeoff Calculation Logic - • 360/365 day logics • Bucket Calculation • Configurable NPA fixed per EMI, % on • Daily, Monthly accrual depending on DPD stages at Product and actual overdue days and logics • DPD string stamping at DPD overdue amt etc • Recognizes Stop Accrual month end • Flexibility to stop and• Variable Penal Rates (for Non-Accrual, Charged- restart accrual at loan depending on overdue off loans) level period Amortization • Flexibility to book• Ability to run daily or income, expense, monthly • Ability to amortize fee as well as expenses losses at write off • Configurable Amortization logics at charge level - written down value or straight line logic ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 26
  • 27. LMS- Powerful Receipts Module• Handles Multiple Txn Types: Cash Repayments, Cancellations, Knockoff, Waive-offs• Excess Handling: Generation & Refunds• Configurable Appropriation Logic at Receipts Module NPA Stage level: Regular, Delinquent (PDO-NA), Written Off • Bank Presentation Process cases • Billing • Retrieval & Presentation• Instrument Handling • Realization Process • Ability to handle multiple instruments: • Re-Presentation PDC, OTC, Draft, Cash, SI, ECS • Hold Instrument from Banking • Swapping - Single Instrument, Multiple Instruments, Repayment Mode • Uploads• Batch Creation Process • Cheque and Cash Upload • Batch Type (New, • Bank Clearance Uploads Representation), Batch Size • Configurable Maker Checker • Instrument type for Presentation Controls • Banks, and City ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 27
  • 28. Rescheduling- A highly flexible rescheduling module helpsmanage a wide range of complex business scenarios Types of Rescheduling Options in Rescheduling Loan Extension Case Level Rescheduling Top-up Re-pricing Batch Rescheduling Interest Holiday Part Payment Auto and Manual FRR Reageing ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 29. NPA and Provisioning- Parameterization allows business toimplement policy matters easily, while ensuring regulatory complianceRepayments Provisioning NPA classification DPD/Bucket Profit and Loss movements • Daily DPD, DPD string and bucket calculation • Business-specific NPA classification at product level • Product x Bucket based provisioning flexibility • Automatic Integration with Ledger • Configurable handling for reinstatement • Configurable appropriation logics for different asset stage ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 30. Foreclosure/ Early Payoff Single step closure! • Provides Product level prepayment penalty options • Calculates Closure/Foreclosure Interest – Interest from last due date to closure date, even post maturity date • Simulation mode to aid Customer service officers compute closure amount as at future date • Maker checker controls • Facility to waive off charges, based on configuration and authority matrix • Integrated with Amortization and Accrual programs ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 31. Financial Accounting and Reconciliation Loan transactions Disbursal A/c Repayment Template Closure Rescheduling Black-box Accrual Billing Charge off others voucher generation Aggregate Lending Aggregate GL balance balance Reconciliation engine • Real time voucher generation with every transaction on lending (LOS and LMS) side • Completely configurable accounting template (Product x GL code x Txn x NPA Stage) • Lending-GL Financial Reconciliation engine ensures system health at all times ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 32. Collections Management ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 32
  • 33. Collection Management• Flow of cases from source system • User & Group Hierarchy – What all parameters should flow – Multiple queues – What all cases should flow – N-level hierarchy – When should the cases flow – User / collector is the lowest level in – Calculation of score for individual cases hierarchy – Score based case priorities – Manual triggers to override scheduled runs Master Queue• Contact Details Upload Group 1 Group 2 Group N• Comprehensive Customer Communication – Trigger based SMS / Email alerts – Ability to configure Email / SMS Templates Sub-Group X Collector Collector Collector Collector• Allocation of cases Collector Collector Collector – Manual & automatic run – Type of Allocation logic to run (Refresh / • Receipt Book Management Update) – Frequency of allocation to run – Inventory Definition and Management – Allocation rules to be run (Group-wise / – Allocation Collector-wise) – Usage and Control Reports ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 34. Collections- manages complete workflow of delinquentcases Action Recording Manual & automatic run  Case Referrals across hierarchy  Manual Reallocation  Action Recording Biz defined allocation logic levels  Automatic Reallocation  Workflow Schedulable frequency  Configurable co-allocation based on assignment  Action Codes Allocation rules based on biz parameters duration  Result Codes  Set for parent queue / group  Case State Codes Escalations Reports – Manual Escalation – Stat card – configurable format – Automatic Escalation based – Collection Dump / Summary on escalation matrix download – To a higher level in group hierarchy – Unallocated cases dump download Letters – Other reports on miFIN’s reporting framework Framework – Define letters as templates – Incur minimum recurring cost with new letters/templates * Referral/Reallocation may or may not happen for a case in collection ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 34
  • 35. Customer Service ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 35
  • 36. Customer Service Module Feature List • Categorisation and Sub- Categorisation of Calls • Dynamic and Flexible Call filtering • Contact Recording and Audit trails • Auto and Manual Escalations • User and Group based assignment and reassignment • Efficiency Metrics and Reports – Call Volume and Status Reports (Total no. of calls, no. of Open calls, no. of Resolved calls) – TAT (Turn around time) Reports ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 36
  • 37. Reporting andCommunications Module ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 37
  • 38. Reporting and Communications ModuleFeature List• Reports: – Ability to Configure Real Time Reports – Reports available in multiple formats – html, excel, pdf etc – Access Control: configurable report level user access with ability to control download option• Trigger based – System triggers – Manual triggers• Scheduled and Real-time Communication• Multiple modes of Communication: Documents, SMS, and Email• Flexible Framework to add new communication modes• Push and Pull based Communication• Event and Mode based Configurable Communication Templates ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 38
  • 39. General Ledger andReconciliation Framework ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 39
  • 40. General Ledger and Reconciliation Framework Feature List • Configurable Chart of Accounts • Ability to book Revenue and Expenses • Ability to define multiple GL types and GL • Various Voucher types • Ability to post Manual Vouchers along with system interface for auto posting • Value Dating • Dual Mode of Operation – Maker- Checker and Auto-Auth Excess Handling • Detailed Audit-trail • Bank and Bank Accounts Maintenance • Reconciliation – Flexible and Configurable Reconciliation Logics – Account Reconciliation – Exception and Detail Reporting Capabilities – Bank Recon ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 40
  • 41. Incentives Module ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 41
  • 42. Incentives Module Feature List • Highly Configurable incentive plans • Hierarchy driven plans • Frequency and target driven plans • Dependent Plans • Ability to configure multiple type of incentives • As per function : sales, collections, operations. • Third Party and In-house teams • Flexibility to base incentives on one or multiple source data attributes • Implements champion challenger methodology • Ability to define complex incentive calculation logics • Fixed Value and Percentages based Incentives • Slab Based Incentives • Max-of or Min-of Incentive Rules • Comprehensive Dispute redressal • Scheduled Periodical Incentive Calculations • Manual Mode of computation for an individual in case of exception scenarios Incentives • Maintains Audit trail and Historical Information ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 42
  • 43. Mobile Workforce ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 43
  • 44. Mobile Workforce Feature List • Automating FoS Workforce • Real Time access to authorised information • Secure and Reliable • User id and Password driven access • Need based functional access • Geography and Product based data access • Ability to fetch the actionable cases in real time • Ability to interface with third party applications using web service, db interface • Real time interaction with server for master data and validations • Real Time Information Updation • Modules • Collections Contact Recording • New Applications • Cash and Cheque Collections • Contact Point verification ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 44
  • 45. Managers Dashboard Suite ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 45
  • 46. Managers Dashboard Suite Feature List • Datawarehouse model to enable analysis across a variety of Dimensions and KPIs • Ready to Deploy Dashboards • Sales and Bookings • Credit Decision • Risk and Delinquency • Collections • Analysis across multiple Dimensions like: Geography, Product Segment, Customer Segment, Channels etc • Ability to drill-down and rollup across dimensions in real time • Ability to export into excel • User Friendly with Rich Graphical User Interface ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 46
  • 47. Technology Architecture ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 47
  • 48. Technology Architecture ©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved.
  • 49. Thank You©2009-11 Qualtech Consultants Pvt Ltd. All rights reserved. 49