Your SlideShare is downloading. ×
Advanced Topics in Behavior-Based Safety
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Advanced Topics in Behavior-Based Safety

7,212
views

Published on

Advanced Topics in Behavior-Based Safety by Terry E. McSween, Ph.D. …

Advanced Topics in Behavior-Based Safety by Terry E. McSween, Ph.D.

A number of keys to enhancing the BBS process' success are discussed, among them, employee ownership of the process, monitoring the process and uses of data, celebration and recognition.

Published in: Business, Technology

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
7,212
On Slideshare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
400
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Advanced Topics in Behavior-Based Safety Behavioral Safety Now, 2006 Kansas City, Mo. Terry E. McSween Quality Safety Edge 1 © Copyright 2006 Quality Safety Edge
  • 2. Objectives During this workshop, you will: – Complete a preliminary assessment – Develop a preliminary plan for enhancing your BBS process 2 © Copyright 2006 Quality Safety Edge
  • 3. Our Agenda Introduction – Emergency exits – Who is QSE? Common issues Review BBS basics Best practices and self assessment Q & A 3 © Copyright 2006 Quality Safety Edge
  • 4. Who are we? BBS experience began in 1980 QSE founded in 1990 National Awards – ASSE Scrivener Award, 1994 – OBM Network Outstanding Contribution, 2001 The Values-Based Safety Process – Initial publication in 1995 – 2nd Edition, 2003 Started Behavioral Safety NOW in 1995 4 © Copyright 2006 Quality Safety Edge
  • 5. Common “Barriers”  Active employee resistance  Lack of employee participation and support – After initial implementation – At some time after implementation  Poor management support  Too many initiatives  Too little attention to safety issues/systems 5 © Copyright 2006 Quality Safety Edge
  • 6. The Basics Employee conduct observations of critical behaviors Voluntary No names No discipline Observations announced in advance Includes positives Immediate feedback 6 © Copyright 2006 Quality Safety Edge
  • 7. Thermal Area - Major Refinery Safety Observations vs Number of Accidents 10 80 Safety Observations Started 8/94 9 70 8 60 7 # of Observations # of Accidents 50 6 5 40 4 30 3 20 2 10 1 0 0 n n n v ov 4 5 ct ct ay ay l l ar r ar r g p b g p b Ja ec Ja ec Ju Ju Ju No '9 Ap Ju '9 Ap Ju Au Fe Au Fe Se Se O O M N M M M D D n n Accidents Observations 7 © Copyright 2006 Quality Safety Edge
  • 8. Recordable Accidents at a Refinery Values Based Safety 7 6 5 4 # 3 2 1 0 1991 1992 1993 1994 1995 8 © Copyright 2006 Quality Safety Edge
  • 9. LWC Rate at a Refinery Lost Workday Incident Rates Values-Based Safety 2.5 2 # per 200,000 wk hrs 1.5 1 0.5 0 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 Year 9 © Copyright 2006 Quality Safety Edge
  • 10. Average Monthly Participation Percentage of Employees Conducting Observations 90 80 70 60 Percent 50 40 30 20 10 0 2000 2001 2002 2003 2004 YTD 10 © Copyright 2006 Quality Safety Edge
  • 11. Common Opportunities Define the role of leaders Recognize success Train everyone Create tailored checklists Ensure a process for use of data Involvement employees in planning 11 © Copyright 2006 Quality Safety Edge
  • 12. #6 – Define Management Support Train leaders in their role – They must know » How to conduct observation » How to support the process Include all levels in conducting observations! 12 © Copyright 2006 Quality Safety Edge
  • 13. 1999 Leadership & Employee Participation (10 Locations) 80 70 60 50 % Employee 40 Particiption 30 20 10 0 > 80% 60-70% < 40% Leadership Observations 13 © Copyright 2006 Quality Safety Edge
  • 14. Key Leadership Practices 14 © Copyright 2006 Quality Safety Edge
  • 15. Monitor the Process Sample Behaviors: – Review training and implementation progress – Formal and informal – Ask questions about the BBS process » How is the process going? » What are the levels of participation? Is it getting better? » What behaviors are being recognized? » What is the Safety Committee targeting for improvement? » Ask what Safety Committee is planning to do? » What celebrations are planned? 15 © Copyright 2006 Quality Safety Edge
  • 16. Leadership’s Role Exercise Complete the self assessment worksheet Share a successful practice from your facility In your groups, identify things that you might do to improve leadership support 10 minutes 16 © Copyright 2006 Quality Safety Edge
  • 17. #5 Recognize Success Use recognition and celebrations to support safety efforts – Don’t “dangle the carrot” – Tie to behavior, not reporting – Watch your data Safety recognition and awards are programs – Revise regularly – Use to support continuous improvement 17 © Copyright 2006 Quality Safety Edge
  • 18. Recognize Teams and Individuals  To increase involvement – # of observations (for individuals) – Level of participation (for teams)  To promote quality observations  To encourage suggestions and reporting of near misses  To recognize safety champions 18 © Copyright 2006 Quality Safety Edge
  • 19. Plan Recognition & Celebrations Implementation tasks: – Develop criteria for individuals and groups – Identify potential recognition and celebrations – Plan administrative process » How will the Steering Committee determine when the criteria have been met » Who will be responsible for this tracking 19 © Copyright 2006 Quality Safety Edge
  • 20. Plan Individual Recognition Common criteria: – First observation – # of observations – Conducting a good safety meeting – Near miss or potential accident reports – Quality observations – Safety suggestions – Off-the-job or home safety – Other significant safety contribution 20 © Copyright 2006 Quality Safety Edge
  • 21. Plan Individual Recognition Awards distributed immediately, in safety meetings, or as part of celebration Suggested awards – Quality observations reviewed in safety meetings – Designer safety glasses – Personally valuable award – Educational opportunities (conferences, seminars, etc.) 21 © Copyright 2006 Quality Safety Edge
  • 22. Sample Recognition Plan Level Criteria Menu of Celebrations 1 First observation Hard-hat sticker 2 Five observations Designer safety glasses Detachable key-ring Pocket knife 3 Conducted 4 obs per month for 1 quarter T-shirt Baseball cap 4 Sustain 4 obs per month for 1 year “Safety Champion” jacket Other Quality observation Observation reviewed in safety meeting and ticket for free lunch in lunchroom 22 © Copyright 2006 Quality Safety Edge
  • 23. Plan Team Celebrations Suggested criteria: – “Upstream” measures: » # of observations » % participation » Improvement/goal achievement on target behavior – “Outcome” Measures (unannounced): » Improvement in LWC (perhaps TRIR) 23 © Copyright 2006 Quality Safety Edge
  • 24. Plan Team Celebrations Usually involve food for all Must communicate the reason for celebration Typically include individual recognition 24 © Copyright 2006 Quality Safety Edge
  • 25. Sample Celebration Plan Level Criteria Menu of Celebrations 1 20% improvement in participation Breakfast tacos in safety meeting 2 Sustain 20% improvement for three months Sausage & egg biscuits in safety meeting 3 Achieve 90% participation Hamburger luncheon 4 Sustain 90% participation for one quarter Steak & potato luncheon 5 Average 90% or better for twelve months Family picnic w/ barbecue served by mgmt - or - Couples barn dance with live entertainment 25 © Copyright 2006 Quality Safety Edge
  • 26. Recognition Exercise Complete the self assessment worksheet Share a successful practice from your facility In your groups, identify things that you might do to improve recognition and celebrations 10 minutes 26 © Copyright 2006 Quality Safety Edge
  • 27. #4 Train Everyone Train all employees – Build support for process – Enhance observation & feedback skills – Train observers to be objective & specific – Provide practice doing & discussing observations Observer training typically requires 4-8 hours Target educating 20% before starting observations Other training and education – Steering Committee – Leadership 27 © Copyright 2006 Quality Safety Edge
  • 28. #3 Create Tailored Checklist Create checklists that are specific to your experience – Area specific – Based on your experience Use practices rather than behaviors on checklist – “Line of fire” – Works clear of pinch points & hot surfaces Discuss “Concerns” not “Unsafe” actions Revise when necessary 28 © Copyright 2006 Quality Safety Edge
  • 29. Training & Checklist Exercise Complete the self assessment worksheet Share a successful practice from your facility In your groups, identify things that you might do to improve your training and checklists 10 minutes 29 © Copyright 2006 Quality Safety Edge
  • 30. #2 Ensure Use of Data Ensure that your organization is prepared to systematically use the observation data – Target specific behaviors for improvement – Create action plans that visibly address both behavioral and facility issues – Communicate these! Have a data feedback process 30 © Copyright 2006 Quality Safety Edge
  • 31. © Copyright Bo dy m ec h: re a # of Concerns 2006 Quality Safety Edge ch in g, P pu ro C llin 0 100 150 200 250 50 le pe rg g, ar et lo c U of pi ve se s/ an E nc h ha rg d o/ po nd co r in nd e pe ts iti ti t , on i ve etc of m to ot B ol io od H s y ea an n m ri n d ec g ... h: pr lif ot ti n ec C g ti o le or n P ar ca re of rry ca “li in ut ne g io of ns fir fo e L o r we ” ca at ti o he n r of to ol s Primary Tool – Pareto Diagram 31
  • 32. B od y m e ch :r © Copyright ea c # of C onc erns hi ng P ,p ro ul C p 50 100 150 200 250 lin 0 le er a gl g, e ro ov tc U fp es se in a E c /h nd rg h an po d co o/r e in nd pe ts it tit ,e io iv tc n e o m ft ot B oo io o H ls n dy e an m ar d e c ing ... h: p lif ro te 2006 Quality Safety Edge tin C g ct io o n le rc P ar ar re of ry ca “ li in ut ne g io of ns fi fo re r ” Lo w c a ea ti th on er o ft oo ls # of Concerns 0 2 4 6 8 10 12 14 Front end Maitenance receiving Shipping and Repeated Pareto Diagram 32 Other
  • 33. Dig Into Your Data 14 12 10 # of Con cerns 8 6 4 2 Comments: 0 Front end Maitenance Shipping and Other 1. Not using lifting device. receiving 2. Lifting device not working properly. 3. Can’t keep up using lifting device. 4. Lifting device difficult to use. 33 © Copyright 2006 Quality Safety Edge
  • 34. Action Plans Address Causes Conditions Action plans address conditions that create risks & Behavior 20% - Feedback & participation support safe practices Behavior - Employee learn to recognize hazards 76% - Action plans address training, procedures, etc 34 © Copyright 2006 Quality Safety Edge
  • 35. Observation Data Exercise Complete the self assessment worksheet Share a successful practice from your facility In your groups, identify things that you might do to improve the use of observation data 10 minutes 35 © Copyright 2006 Quality Safety Edge
  • 36. #1 Involve Employees in Planning Emphasize planning first, training second! 36 © Copyright 2006 Quality Safety Edge
  • 37. Employee ownership is KEY to your success! Ownership comes ONLY through meaningful involvement in planning. 37 © Copyright 2006 Quality Safety Edge
  • 38. Key Concept Behavioral safety is about creating a system! It is not about changing people & It is not about carrots and Band-Aids 38 © Copyright 2006 Quality Safety Edge
  • 39. Additional Information Books: – The Values-Based Safety Process (McSween, ‘03) – The Psychology of Safety (Geller, ‘96) – The Behavior-Base Safety Process (Krause, et al, ‘90) Behavioral Safety NOW Annual conference – www.behavioralsafetynow.com 39 © Copyright 2006 Quality Safety Edge