2009 Spring Uk He

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QuestionPoint Update, May 20 2009

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  • 2009 Spring Uk He

    1. 1. QuestionPoint User Group UK Higher Education May 2009 20 May 2009 Susan McGlamery [email_address] QuestionPoint Global Product Manager
    2. 2. Agenda <ul><li>Introductions </li></ul><ul><li>QuestionPoint Community Update </li></ul><ul><li>Software Update </li></ul><ul><ul><li>Qwidget: what it is and how libraries are using it </li></ul></ul><ul><ul><li>What’s next? </li></ul></ul><ul><li>Questions/Discussion </li></ul>
    3. 3. Community Update <ul><li>24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil. </li></ul><ul><li>Over 2,300 libraries </li></ul><ul><li>More than 1,500 in 24/7 Coop (400+ in Academic Coop) </li></ul><ul><li>20,000+ records in GKB, in 11 languages </li></ul>
    4. 4. For News and Communication QuestionPoint blog http:// questionpoint.blogs.com QuestionPoint wiki http:// wiki.questionpoint.org
    5. 5. Communication: QP blog, wiki and listserv
    6. 6. User Group Meetings <ul><li>Events listed in QP wiki: </li></ul><ul><li>Calendar at http:// wiki.questionpoint.org/Coming+Events and </li></ul><ul><li>Announcement at http:// wiki.questionpoint.org/Community+Events </li></ul><ul><li>Notes posted in wiki and QP blog: http://questionpoint.blogs.com/questionpoint_247_referen/user_group/ </li></ul><ul><li>Virtual User Group Meetings </li></ul><ul><li>Quarterly </li></ul><ul><li>Theme oriented: based on user submitted requests/questions </li></ul><ul><li>https://www3.oclc.org/app/questionpoint/usercouncil/ </li></ul>
    7. 7. QuestionPoint Software development <ul><li>Goals: </li></ul><ul><li>Raising the visibility of the library </li></ul><ul><li>Assist the library in managing reference interactions </li></ul><ul><li>Current Software updates </li></ul><ul><li>Upcoming enhancements </li></ul>
    8. 8. A Year of Features, Fixes, and Fine Tuning <ul><li>Major installs of past year: 2 March and 23 November 2008 </li></ul><ul><li>Release notes published on blog at http://questionpoint.blogs.com/questionpoint_247_referen/release-notes/ </li></ul><ul><ul><li>New chat look and feel and fine tuning ( Clock, Font size, Alerts, Resizing of frames, Drawers, IM in tab not link) </li></ul></ul><ul><li>Instant Messaging </li></ul><ul><ul><li>Now a tab rather than a link, Transfer message retained </li></ul></ul><ul><ul><li>Secure connection through https:// </li></ul></ul><ul><ul><li>Reports simplification </li></ul></ul><ul><ul><li>Qwidget </li></ul></ul><ul><ul><li>Forms Manager </li></ul></ul>
    9. 9. Reports
    10. 10. Qwidget
    11. 11. Qwidget Usage <ul><li>Among 24/7 Cooperative Academics </li></ul><ul><li>April 2009 – 8,176 chat sessions </li></ul><ul><li>April 2009 – 14,400 chat sessions/ 3,249 Qwidget </li></ul><ul><li>(22.56% of the academic sessions were Qwidget) </li></ul>
    12. 12. Qwidget Usage Examples <ul><li>Univ. of Washington First Quarter 2008 - 1434 chat sessions First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions Univ. of Birmingham (U.K.) </li></ul><ul><li>First Quarter 2008 - 116 chat First Quarter 2009 – 2015 chat (24 chat, 1991 Qwidget) </li></ul><ul><li>Univ. of Wolverhampton (U.K.) </li></ul><ul><li>First Quarter 2008 - 331 chat First Quarter 2009 – 647 chats (455 chats, 192 Qwidget) </li></ul>
    13. 13. Adding the Qwidget <ul><li>http://www.oclc.org/services/brochures/213410usf_questionpoint_qwidget.pdf </li></ul><ul><li>Qwidget Tips: </li></ul><ul><li>http://wiki.questionpoint.org/Qwidget+Tips </li></ul>
    14. 14. Forms Manager <ul><ul><li>On demand, menu-driven set-up of chat and email forms </li></ul></ul><ul><ul><li>Chat forms: </li></ul></ul><ul><ul><ul><li>at BME level </li></ul></ul></ul><ul><ul><ul><li>Includes standard chat, lightweight chat and Qwidget set up </li></ul></ul></ul><ul><ul><li>Email forms </li></ul></ul><ul><ul><ul><li>at institution level </li></ul></ul></ul><ul><ul><ul><li>SPAM protection </li></ul></ul></ul><ul><ul><li>Chat and email forms hosted by OCLC </li></ul></ul><ul><ul><li>Multiple languages available </li></ul></ul>
    15. 15. Forms Manager: Chat Forms
    16. 16. Forms Manager: Email Forms
    17. 17. Chat with Viewport
    18. 18. Chat only
    19. 19. Forms Manager: Spanish
    20. 20. Future Features <ul><li>Next evolution Qwidget </li></ul><ul><li>Forms optimized for mobile access </li></ul><ul><li>Facebook links </li></ul><ul><li>Texting access </li></ul><ul><li>Mobile Apps </li></ul><ul><li>Full-text searching of current and archived Q&As </li></ul>
    21. 21. To Learn More… <ul><li>Trainings and Tutorials: http://www.questionpoint.org/education/index.html </li></ul><ul><li>Documentation and Implementation assistance: http://www.questionpoint.org/support/index.html </li></ul><ul><li>Community resources: </li></ul><ul><ul><ul><li>http://wiki.questionpoint.org </li></ul></ul></ul>
    22. 22. 24/7 Reference Cooperative Update <ul><li>New to the Cooperative </li></ul><ul><ul><li>Brooklyn PL (joins NYPL and Queens PL) </li></ul></ul><ul><ul><li>Enquire (U.K. public libraries) </li></ul></ul><ul><ul><li>University of California group </li></ul></ul><ul><li>Spanish language chat cooperative Pilot! </li></ul><ul><ul><li>120 hours of coverage (varies) </li></ul></ul><ul><ul><ul><li>7 AM to 10 PM ET Monday – Friday </li></ul></ul></ul><ul><ul><ul><li>1 PM to 4 PM ET Sat </li></ul></ul></ul><ul><ul><ul><li>10 AM to midnight ET Sunday </li></ul></ul></ul><ul><ul><li>Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service </li></ul></ul>
    23. 23. Boston academic libraries Analysis by Time of Day <ul><li>During 2008, 21% of questions were logged between 9:00 p m and 8:00 a m </li></ul><ul><li>For the first quarter of 2009, 24% of questions were logged between 9:00 p m and 8:00 a m </li></ul>
    24. 24. Cooperative Resources <ul><li>24/7 Policies: http://wiki.questionpoint.org/247-Policies </li></ul><ul><li>24/7 Best Practices: </li></ul><ul><li>http://wiki.questionpoint.org/247-Best-Practices </li></ul><ul><li>Questions about the Cooperative? </li></ul>
    25. 25. <ul><li>Questions? </li></ul>
    26. 26. Susan McGlamery, [email_address] QuestionPoint Senior Product Manager

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