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2009 Spring Uk He

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QuestionPoint Update, May 20 2009

QuestionPoint Update, May 20 2009

Published in: Technology, Education

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  • Transcript

    • 1. QuestionPoint User Group UK Higher Education May 2009 20 May 2009 Susan McGlamery [email_address] QuestionPoint Global Product Manager
    • 2. Agenda
      • Introductions
      • QuestionPoint Community Update
      • Software Update
        • Qwidget: what it is and how libraries are using it
        • What’s next?
      • Questions/Discussion
    • 3. Community Update
      • 24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil.
      • Over 2,300 libraries
      • More than 1,500 in 24/7 Coop (400+ in Academic Coop)
      • 20,000+ records in GKB, in 11 languages
    • 4. For News and Communication QuestionPoint blog http:// questionpoint.blogs.com QuestionPoint wiki http:// wiki.questionpoint.org
    • 5. Communication: QP blog, wiki and listserv
    • 6. User Group Meetings
      • Events listed in QP wiki:
      • Calendar at http:// wiki.questionpoint.org/Coming+Events and
      • Announcement at http:// wiki.questionpoint.org/Community+Events
      • Notes posted in wiki and QP blog: http://questionpoint.blogs.com/questionpoint_247_referen/user_group/
      • Virtual User Group Meetings
      • Quarterly
      • Theme oriented: based on user submitted requests/questions
      • https://www3.oclc.org/app/questionpoint/usercouncil/
    • 7. QuestionPoint Software development
      • Goals:
      • Raising the visibility of the library
      • Assist the library in managing reference interactions
      • Current Software updates
      • Upcoming enhancements
    • 8. A Year of Features, Fixes, and Fine Tuning
      • Major installs of past year: 2 March and 23 November 2008
      • Release notes published on blog at http://questionpoint.blogs.com/questionpoint_247_referen/release-notes/
        • New chat look and feel and fine tuning ( Clock, Font size, Alerts, Resizing of frames, Drawers, IM in tab not link)
      • Instant Messaging
        • Now a tab rather than a link, Transfer message retained
        • Secure connection through https://
        • Reports simplification
        • Qwidget
        • Forms Manager
    • 9. Reports
    • 10. Qwidget
    • 11. Qwidget Usage
      • Among 24/7 Cooperative Academics
      • April 2009 – 8,176 chat sessions
      • April 2009 – 14,400 chat sessions/ 3,249 Qwidget
      • (22.56% of the academic sessions were Qwidget)
    • 12. Qwidget Usage Examples
      • Univ. of Washington First Quarter 2008 - 1434 chat sessions First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions Univ. of Birmingham (U.K.)
      • First Quarter 2008 - 116 chat First Quarter 2009 – 2015 chat (24 chat, 1991 Qwidget)
      • Univ. of Wolverhampton (U.K.)
      • First Quarter 2008 - 331 chat First Quarter 2009 – 647 chats (455 chats, 192 Qwidget)
    • 13. Adding the Qwidget
      • http://www.oclc.org/services/brochures/213410usf_questionpoint_qwidget.pdf
      • Qwidget Tips:
      • http://wiki.questionpoint.org/Qwidget+Tips
    • 14. Forms Manager
        • On demand, menu-driven set-up of chat and email forms
        • Chat forms:
          • at BME level
          • Includes standard chat, lightweight chat and Qwidget set up
        • Email forms
          • at institution level
          • SPAM protection
        • Chat and email forms hosted by OCLC
        • Multiple languages available
    • 15. Forms Manager: Chat Forms
    • 16. Forms Manager: Email Forms
    • 17. Chat with Viewport
    • 18. Chat only
    • 19. Forms Manager: Spanish
    • 20. Future Features
      • Next evolution Qwidget
      • Forms optimized for mobile access
      • Facebook links
      • Texting access
      • Mobile Apps
      • Full-text searching of current and archived Q&As
    • 21. To Learn More…
      • Trainings and Tutorials: http://www.questionpoint.org/education/index.html
      • Documentation and Implementation assistance: http://www.questionpoint.org/support/index.html
      • Community resources:
          • http://wiki.questionpoint.org
    • 22. 24/7 Reference Cooperative Update
      • New to the Cooperative
        • Brooklyn PL (joins NYPL and Queens PL)
        • Enquire (U.K. public libraries)
        • University of California group
      • Spanish language chat cooperative Pilot!
        • 120 hours of coverage (varies)
          • 7 AM to 10 PM ET Monday – Friday
          • 1 PM to 4 PM ET Sat
          • 10 AM to midnight ET Sunday
        • Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service
    • 23. Boston academic libraries Analysis by Time of Day
      • During 2008, 21% of questions were logged between 9:00 p m and 8:00 a m
      • For the first quarter of 2009, 24% of questions were logged between 9:00 p m and 8:00 a m
    • 24. Cooperative Resources
      • 24/7 Policies: http://wiki.questionpoint.org/247-Policies
      • 24/7 Best Practices:
      • http://wiki.questionpoint.org/247-Best-Practices
      • Questions about the Cooperative?
    • 25.
      • Questions?
    • 26. Susan McGlamery, [email_address] QuestionPoint Senior Product Manager