Internal auditor training


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Internal auditor training

  1. 1. Visit us at E mail: Tele: +91-79-2656 5405
  2. 2. Eight principles of ISO: 9001 – 2008. SR. Principles ISO : 9001- 2008 APPROACH NO. Principle – 1 Meet customer needs and expectations 1. Customer – focused determine levels of customer satisfaction organization / dissatisfaction. Principle – 2 Commit continual improvement of the 2. Leadership qms. Principle – 3 Focus on competency rather then just Involvement of 3. training. Identify and manage human people factors of the work place. Principle – 4 Systematically identify and manage the 4. Process approach process employed. Principle – 5 Implement measures for monitoring 5. System approach to effectiveness of each process. managementVisit us at E mail: Tele: +91-79-2656 5405
  3. 3. Tips to trained internal auditor1. Auditor is always fact finder and not fault finder.2. As per IMS(EQHSMS) auditor looks for effectiveness of system, process approach and not only records.3. Auditors 4 Key boundaries a. ISO:9001, ISO;14001 and OHSAS:18001 Requirements b. Own written documents C. Customer requirements D. Statutory & regulatory requirements4. Audit methodology A. Interview people B. Verify records C. Witness testing/ process checking D. Own verification of process / product parametersVisit us at E mail: Tele: +91-79-2656 5405
  4. 4. IMS(EQHSMS) AUDIT As per iso system, audit is define as “ a systematic & independent examination to determine whether ims(eqhsms) activities and related results comply with planned arrangement and whether these arrangements are implemented effectively and are suitable to achieve the objectives”. (1) Adequacy audit:- (System or management audit) Determine the extend to which the documented system (ims(eqhsms) manual, procedures, work instructions & forms) adequately meet the requirements of standard. (2) Compliance audit:- Which seeks to establish the extent to which the documented system is implemented and observed by the work force.Visit us at E mail: Tele: +91-79-2656 5405
  5. 5. 1. Audit plan Audit steps 2. Develop checklists 3. Opening meeting 4. Gather evidence 5. Record results 6. Closing meeting 7. Audit reportVisit us at E mail: Tele: +91-79-2656 5405
  6. 6. Non – compliance reporting  What is the problem ? Describe clearly, concisely and factually. Why is it a non – compliance ? I.e., against which requirement ?  Where did it occur ? I.e., which department or activity ?  Who ? – avoid apportioning blame. (I.e., naming individuals)Visit us at E mail: Tele: +91-79-2656 5405
  7. 7. 6.2 Human resources 6.2.1 GeneralPersonnel performing work affectingconformance to product requirementsmust be competent on the basis of: • Appropriate education • Training • Skills • ExperienceVisit us at E mail: Tele: +91-79-2656 5405
  8. 8. Structure of standards as per ISO 14001-2004 4.6Management review 4.5Checking & corrective action •Monitor & Measure 4.2Environme •Non-conformance ntal policy •Corrective/prevent ive actions •Records •Audits 4.3Planning •Environmental 4.4 Implementation and Aspects operation •Legal & Other • Structure / Responsibility •Objectives & • Training, Awareness Targets • Communication •EMP • EMS Documentation • Document Control • Operation Control • Emergency ProceduresVisit us at E mail: Tele: +91-79-2656 5405
  9. 9. Procedure for accident investigation Procedure to address:  Kind of accidents to be reported  Define major accident, high potential accident and high potential incident/near miss accident  When and how events should be reported and investigated  Who is responsible for conducting and participating in the accident/ incident investigation  Who is employee representative involved in conducting accident/ incident investigation  Who will liaise with external agency/ government functionary conducting accident/ incident investigationVisit us at E mail: Tele: +91-79-2656 5405
  10. 10. Verification matrix physical inspection tour As a part of audit the verification should be done in the areas listed below as a part of audit process. Characteristics 1. General workplace condition a. Floors [ walking and working surface] Clean, orderly and sanitary condition; Drainage maintained; Free of slip, trip or fall hazards; Free of protrusion, nails, etc.; Openings covered or barricaded; Load limits painted on upper floors. b. Aisles and passageways: Aisles marked; Clear and unobstructed; At least 28" wide or as prescribed; Sufficient width for all normal movements.Visit us at E mail: Tele: +91-79-2656 5405