DNK       QA Community    Most Typical MistakesMade by Russian-Speaking folks
ENGLISH SOFT SKILLS
Plan:1.    Progressively implement cross-platform e-      business;3.    Distinctively seize resource maximizing      chan...
Outcome:           Because Nobody            Understands.
Communication Gap:Information Overload     Less is more: do not      over-communicate 1.   Get up, 2.   Speak up, 3.   Sh...
MIND YOUR TONE
Constructive style: problem   Thank you for your inquiry asking for information on our    appliances, but you did not ind...
Don’t rub it in…
Courteous Style: problem of refusal   We are sorry that we cannot provide the information    you desire. Our company is c...
Courteous Style: revision of refusal       We are pleased to receive your inquiry regarding your desire to work abroad; ho...
   I hope everything was fine                        I hope everything is fine with                        you         ...
Communication is a repair process
Attitude: Terminology Reframing     Attitude of Dramatization              Attitude of Achievement          We have a prob...
Attitude: “-” vs. “+”                  Negativity                                       Positive Attitude  I cant meet wit...
Purpose Statement
Problem version:   Dear Sir,On June, the 1-st of this year I purchased your product. I had difficulties with it from the  ...
What does he want?
ENGLISH HARD SKILLS
What is the difference?Alex says: “I havent smoked in two years”.Bobby says: “I havent been smoking in two years”.Present ...
What’s the difference?   Disinterested   Uninterested
What’s the difference?   Conscience   Conscious
Pls., translate:Я совсем забыл про это.Я совсем его не знаю.
What’s the difference?   Quite   At all   Altogether         I have quite forgotten about it.         I have forgotten ...
What’s the difference?   What does he look like?            About a man you’ve already seen.   How does he look?        ...
“Suggest”: Correct Usage   Please translate:   Он предложил нам последовать этим правилам.
SUGGEST + Subjunctive Mood:   He suggested we should follow these rules   He suggested we follow these rules   WRONG: H...
Which is correct  Incorrect?   He has told me when he will arrive.   He has told me when he would arrive.   He has told...
In case vs. If   “In case” is often used about precautions:       I take an umbrella in case of rain;       I bought a ...
HOME TASK   What is the difference between:       Lie – lay – lain       Lie – laid- laid       To lie       To lay
Most typical mistakes of Russians in English
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Most typical mistakes of Russians in English

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Андрей гринчак

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  • We need to understand the weakest link in the teamwork. Judging the feedback by the strongest link is a mistake. На чём строится понимание между людьми?..
  • Most typical mistakes of Russians in English

    1. 1. DNK QA Community Most Typical MistakesMade by Russian-Speaking folks
    2. 2. ENGLISH SOFT SKILLS
    3. 3. Plan:1. Progressively implement cross-platform e- business;3. Distinctively seize resource maximizing channels;5. Dynamically initiate distinctive strategic theme areas
    4. 4. Outcome: Because Nobody Understands.
    5. 5. Communication Gap:Information Overload  Less is more: do not over-communicate 1. Get up, 2. Speak up, 3. Shut up.
    6. 6. MIND YOUR TONE
    7. 7. Constructive style: problem Thank you for your inquiry asking for information on our appliances, but you did not indicate exactly the type of the appliances that you need. We do not know whether you want one for home or commercial purposes.
    8. 8. Don’t rub it in…
    9. 9. Courteous Style: problem of refusal We are sorry that we cannot provide the information you desire. Our company is concerned only with tours and not overseas employment.
    10. 10. Courteous Style: revision of refusal We are pleased to receive your inquiry regarding your desire to work abroad; however, our company engages in tours and not overseas employment. We suggest that you visit the Department of Labor and Employment and inquire legitimate companies that take care of overseas employment. Should you travel some day, we would be willing to extend our full assistance.
    11. 11.  I hope everything was fine  I hope everything is fine with  you I understand  I agree, but… I am glad that you received my letter. I am glad that you understood what I meant. I heard that… “There’s a hearsay”…
    12. 12. Communication is a repair process
    13. 13. Attitude: Terminology Reframing Attitude of Dramatization Attitude of Achievement We have a problem We have certain tasks ahead… If we don’t do it, we will not have… Having done this, we will have… We have no other choice We have got a unique possibility… I don’t have any other questions … This all I wanted to find out Is not possible to resist it… It is best to make concession to it I am not doing bad I am doing good My life is a horror movie without you My life with you is a holiday
    14. 14. Attitude: “-” vs. “+” Negativity Positive Attitude I cant meet with you now. It has to wait until I can meet with you first thing Monday morning. Monday morning.You cant use the room until we are finished with As soon as we finish our meeting, the room is yours. our meeting. Never take more than two days to process a Always process claims within two days. claim. You forgot to leave your phone number, so I Please leave your phone number so that I can call you couldn’t call you back. back. We have received your letter of complaint Thank you for your letter letting us know what happened. Company policy dictates that we are unable to Because we value employee privacy, we keep salary divulge salary information. information confidential. I have no idea what you are talking about. I do not understand yet.
    15. 15. Purpose Statement
    16. 16. Problem version: Dear Sir,On June, the 1-st of this year I purchased your product. I had difficulties with it from the very beginning. After checking with your company, I addressed support for warranty servicing. The problem, was corrected in one day. About three weeks later I again had problems....
    17. 17. What does he want?
    18. 18. ENGLISH HARD SKILLS
    19. 19. What is the difference?Alex says: “I havent smoked in two years”.Bobby says: “I havent been smoking in two years”.Present Perfect (I) vs. Present Perfect Continuous (II)
    20. 20. What’s the difference? Disinterested Uninterested
    21. 21. What’s the difference? Conscience Conscious
    22. 22. Pls., translate:Я совсем забыл про это.Я совсем его не знаю.
    23. 23. What’s the difference? Quite At all Altogether I have quite forgotten about it. I have forgotten about it altogether. I don’t know him at all.
    24. 24. What’s the difference? What does he look like? About a man you’ve already seen. How does he look? About a man you’ve never seen.
    25. 25. “Suggest”: Correct Usage Please translate: Он предложил нам последовать этим правилам.
    26. 26. SUGGEST + Subjunctive Mood: He suggested we should follow these rules He suggested we follow these rules WRONG: He suggested to follow to keep these rules
    27. 27. Which is correct Incorrect? He has told me when he will arrive. He has told me when he would arrive. He has told me when he would have arrived. He has told me when he arrives.
    28. 28. In case vs. If “In case” is often used about precautions:  I take an umbrella in case of rain;  I bought a chicken in case your mother stays for dinner. Do A in case B happens: Do A first, because B might happen later. Do A if B happens: Do A if B has already happened.
    29. 29. HOME TASK What is the difference between:  Lie – lay – lain  Lie – laid- laid  To lie  To lay
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