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We have all been there – either at an impasse with a colleague or on the management end of a conflict among others. In today’s fast-paced, stressful business environment, it is inevitable to encounter workplace conflicts at some time.
Whether you are in the midst of the battle or playing the role of the peacekeeper, finding resolutions to these issues is essential. Unresolved issues can lead to diminished performance or cause permanent harm to your company.
Learn: ■How to get past conflict and get things done
■How to size up behavior to understand the conflict styles of others, using the Dimensional® Model of Behavior™
■How to reengage affected parties to work through the underlying disagreement
■How to control your emotions and manage others’ emotions in resolving the issue