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Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
Job Map Presentation Final
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Job Map Presentation Final

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  • 1. Technology Specializations <ul><li>Helpdesk </li></ul><ul><li>Website </li></ul><ul><li>Email </li></ul><ul><li>Desktop Services </li></ul><ul><li>Telecommunications </li></ul><ul><li>Local Area Network </li></ul><ul><li>SIS Database Maintenance </li></ul><ul><li>Data Wiring </li></ul><ul><li>Handheld Initiative </li></ul><ul><li>Surveillance Administration </li></ul>
  • 2. <ul><li>Symphonic Thinking </li></ul>Symphonic-thinking refers to the “signature ability of composers and conductors, whose jobs involve corralling a diverse group of notes, instruments, and performers and producing a unified and pleasing sound … recognizing patterns, crossing boundaries to uncover hidden connections, and making bold leaps of imagination.&quot; Symphonic-thinking students of computing will develop expertise in multiple, high-value areas of computing and act as innovative boundary crosses.
  • 3. <ul><li>Attract qualified candidates when you are hiring. </li></ul><ul><li>Communicate internally to your organization what the person does. </li></ul>Two purposes of a job title:
  • 4. More Descriptive Job Titles: <ul><li>Technology Administrator </li></ul><ul><li>Web Systems Analyst </li></ul><ul><li>Senior Systems Analyst </li></ul><ul><li>Systems Manager </li></ul><ul><li>SIS Database Specialist </li></ul><ul><li>Systems Administrator </li></ul><ul><li>Network Specialist </li></ul><ul><li>Support Technician </li></ul>
  • 5. <ul><li>Inspect what you expect </li></ul><ul><li>Pay attention to your intention </li></ul>
  • 6. Evaluating Performance <ul><ul><ul><li>HELPDESK </li></ul></ul></ul><ul><ul><ul><li>CONTROL/REVIEW TIMETABLE </li></ul></ul></ul>
  • 7. Help Desk: Objectives <ul><ul><li>Provides centralization </li></ul></ul><ul><ul><li>Provide single Point of Contact for support services </li></ul></ul><ul><ul><li>Provide most cost effective use of resources </li></ul></ul><ul><ul><li>Provide the supervision </li></ul></ul><ul><ul><li>Process to manage and evaluating the quality of work throughout the delivery of technology services </li></ul></ul>
  • 8. Help Desk: Work-Flow <ul><li>All IT request will come into the helpdesk. </li></ul><ul><li>Helpdesk will follow-up with all IT request directly. </li></ul><ul><li>All IT request will follow-up with a survey when work is complete. </li></ul><ul><li>Survey will be reviewed to ensure ongoing service satisfaction. </li></ul><ul><li>Summary Report will be available to administration. </li></ul>
  • 9. <ul><li>Measuring and Evaluating Performance </li></ul>Accountability
  • 10. CONTROLLING/COACHING APPRAISING CONTROL/REVIEW TIMETABLE Bi-annually OVERALL PERFORMANCE Monthly <ul><li>PROGRESS </li></ul>OBJECTIVES Bi-annually Quarterly Monthly Quarterly <ul><li>MISSION </li></ul><ul><li>ACCOUNTABILITIES </li></ul><ul><li>STANDARDS </li></ul><ul><li>AUTHORITY LIMITS </li></ul>JOB MAP STAFF YOUR TEAM MEMBERS
  • 11. CONTROLLING/COACHING APPRAISING THE APPRAISAL INTERVIEW The best way to conduct a Performance Appraisal interview is to use the SOS + 5 approach : <ul><li>S tandards </li></ul><ul><li>O bjectives </li></ul><ul><li>S elf-appraisal </li></ul><ul><li>Achievements </li></ul><ul><li>Limitations </li></ul><ul><li>Improvement </li></ul><ul><li>Potential </li></ul><ul><li>Development </li></ul><ul><li>Reconfirm the agreed standards of performance for each accountability </li></ul><ul><li>Reconfirm the agreed objectives for the period </li></ul><ul><li>Encourage the appraisee to self-appraise </li></ul><ul><li>Discuss major accomplishments, show appreciation </li></ul><ul><li>Establish what prevented the appraisee doing even better </li></ul><ul><li>Help appraisee to find ways of improving </li></ul><ul><li>Agree on the kind of future s/he has with the organization </li></ul><ul><li>Help appraisee find ways of achieving this growth </li></ul>

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