Your SlideShare is downloading. ×
Job Map Presentation Final
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Job Map Presentation Final

333
views

Published on

Published in: Technology, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
333
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Technology Specializations
    • Helpdesk
    • Website
    • Email
    • Desktop Services
    • Telecommunications
    • Local Area Network
    • SIS Database Maintenance
    • Data Wiring
    • Handheld Initiative
    • Surveillance Administration
  • 2.
    • Symphonic Thinking
    Symphonic-thinking refers to the “signature ability of composers and conductors, whose jobs involve corralling a diverse group of notes, instruments, and performers and producing a unified and pleasing sound … recognizing patterns, crossing boundaries to uncover hidden connections, and making bold leaps of imagination." Symphonic-thinking students of computing will develop expertise in multiple, high-value areas of computing and act as innovative boundary crosses.
  • 3.
    • Attract qualified candidates when you are hiring.
    • Communicate internally to your organization what the person does.
    Two purposes of a job title:
  • 4. More Descriptive Job Titles:
    • Technology Administrator
    • Web Systems Analyst
    • Senior Systems Analyst
    • Systems Manager
    • SIS Database Specialist
    • Systems Administrator
    • Network Specialist
    • Support Technician
  • 5.
    • Inspect what you expect
    • Pay attention to your intention
  • 6. Evaluating Performance
        • HELPDESK
        • CONTROL/REVIEW TIMETABLE
  • 7. Help Desk: Objectives
      • Provides centralization
      • Provide single Point of Contact for support services
      • Provide most cost effective use of resources
      • Provide the supervision
      • Process to manage and evaluating the quality of work throughout the delivery of technology services
  • 8. Help Desk: Work-Flow
    • All IT request will come into the helpdesk.
    • Helpdesk will follow-up with all IT request directly.
    • All IT request will follow-up with a survey when work is complete.
    • Survey will be reviewed to ensure ongoing service satisfaction.
    • Summary Report will be available to administration.
  • 9.
    • Measuring and Evaluating Performance
    Accountability
  • 10. CONTROLLING/COACHING APPRAISING CONTROL/REVIEW TIMETABLE Bi-annually OVERALL PERFORMANCE Monthly
    • PROGRESS
    OBJECTIVES Bi-annually Quarterly Monthly Quarterly
    • MISSION
    • ACCOUNTABILITIES
    • STANDARDS
    • AUTHORITY LIMITS
    JOB MAP STAFF YOUR TEAM MEMBERS
  • 11. CONTROLLING/COACHING APPRAISING THE APPRAISAL INTERVIEW The best way to conduct a Performance Appraisal interview is to use the SOS + 5 approach :
    • S tandards
    • O bjectives
    • S elf-appraisal
    • Achievements
    • Limitations
    • Improvement
    • Potential
    • Development
    • Reconfirm the agreed standards of performance for each accountability
    • Reconfirm the agreed objectives for the period
    • Encourage the appraisee to self-appraise
    • Discuss major accomplishments, show appreciation
    • Establish what prevented the appraisee doing even better
    • Help appraisee to find ways of improving
    • Agree on the kind of future s/he has with the organization
    • Help appraisee find ways of achieving this growth