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PYMNTS Summer School Karen Webster Opening Keynote
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PYMNTS Summer School Karen Webster Opening Keynote

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  • 1. 2 X
  • 2. 3 Over $4.1 trillion in total retail spend = $103 million Over13 million US card accepting locations = 1 million Source: US Census, Digital Transactions
  • 3. 4 Shopping is the great American pastime1 Most spending still happens at physical stores2  Introducing new ways to pay is hard3
  • 4. 5 Mobile Influenced Store Sales Sales USD Billions eCommerce Sales In-Store Sales mCommerce Sales 2012 2016 12 31 158 689 226 327 Source: Deloitte Digital Add value to how we buy, not just change the way we pay
  • 5. 6 LOCALIZATION ADVERTISING / MARKETING Points / Miles Reviews / Recommendations Price / Inventory Checks Geofencing Search / Discovery Card-Linked Offers Coupons Check-in Rewards Deals / Offers In-store WiFi SOCIAL ANALYTICS LOYALTY Mobile Commerce Ecosystem Copyright © 2013 PYMNTS.com SECURITY TSMs Chips Data Privacy PCI Compliance Tokenization Biometrics Fraud / Risk Management Verification Authentification Data Warehouse PAYMENTS ENABLING TECHNOLOGIES Card Manufacturer Acquirer Carrier Billing Merchants Networks PrepaidDebit POS Redemption Line Busting Curation Shopping Lists Social Networks P2P / MT Bill Pay Wish List CreditmPOS software providers mPOS device manufacturer NFC / Chip Mag Stripe QR Code Bar Code SMS RFID POS software providers POS device manufacturer CRM Purchase History Big Data Cloud ISO/VARProcessorEMV Inventory Management MOBILE MNO Handset Manufacturer Banks / Issuers Secure Element Operating System DIGITAL WALLET Applications Gifting Shipping / Fulfillment COMMERCE
  • 6. 7
  • 7. 8 0% 5% 10% 15% 20% 25% 30% 1929 1930 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940 Unemployment in the 1930s 1930s Today Source: Stanley  Lebergo.,  Manpower  in  Economic  Growth:  The  American  Record  since  1800
  • 8. 9 $- $100 $200 $300 $400 $500 $600 1929 1934 1939 1944 1949 1954 1959 United States GDP ($USD Billions) Source: Bureau of Economic Analysis
  • 9. 10 1922 Percent US Population Living in Suburbs 14% 15% 23% 31% 1930 1940 1950 1960 Source: US Census Bureau
  • 10. 11
  • 11. 12 Diners Club 1950 American Express 1958 Visa/BankAmericard 1959 Reduced merchant risk1 Increased efficiency and lower cost2  Greater consumer utility3
  • 12. 13 Women’s Influence on Spending 1958 70% 80% 85% 90% Control Over Nations Wealth Mens Shirts All Sales Household Purchases
  • 13. 14 Source: US Census Bureau 95% 5% US  Retail  Sales   Offline  vs.  Online  
  • 14. 15 Source: Accenture 88% 12% “Webrooming”   Percent  who  research  online  before  heading  to  the  store   X
  • 15. 16 Grocery Furniture Clothing H&B Elecricals Electronics Books & Music Research and buy in store Research online, buy in store Research and buy online Store-to-web The Purchase Journey Across Selected Categories Source: Price Waterhouse Coopers
  • 16. 17 60% 68% 75% 80% 85% Control of Personal Wealth New Car Puchases Primary Family Shopper Healthcare Decisions Total Consumer Purchases Women’s Influence on Spending 2013
  • 17. 18
  • 18. 19 0% 20% 40% 60% 80% 100% 2011 2012 2013 2014 2015 2016 2017 Mobile Payments Adoption Forecast Source: eMarketer, July 2013
  • 19. 20 US Consumer Payment Volume $USD billions $3,534 $2,136 $1,872 $2,615 $1,827 $1,011 $934 $1,288 $1,816 2016 2011 2006 Credit Debit Check Source: Nilson
  • 20. 21 +
  • 21. 22 + + + + ++
  • 22. 23  Slide  #23   VALUABLE SHOPPING EXPERIENCE1 CONVENIENT WAY TO PAY2
  • 23. 1950s Today 24 Consumer expectations of the shopping experience have changed very little1 Old habits are hard to break2

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