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Why QMS

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The need for Quality Management

The need for Quality Management

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  • 1. QMS / ISO
    OvERvieW
    by Umesh Naik
  • 2. Typical Organisation
    Information Technology
    FACTORIES
    LOCATION
    VENDORS
    LEGAL
    R&D /
    NEW PRODUCTS
    TRANSPORT
    QUALITY
    PROCESSING
    STORAGE
    RAW
    MATERIALS
    CUSTOMERS
    MARKETING
    DISTRIBUTION
    FINANCE
    EQUIPMENT
    INFRASTRUCTURE
    SERVICE
    PROVIDERS
    CONSUMER
    SALES
    LOGISTICS
    Human Resources
    Post Manufacturing
    Pre Mfg
    Manufacturing
  • 3. Sample Process (Perishables)
    PLANT
    PACKED
    STANDARD
    TRANSPORT
    REEFER TRANSPORT
    PROCESSING
    Returns
    DISTRIBUTOR
    DISTRIBUTOR
    TRANSPORT
    LOAD / UNLOAD
    COLLECTION
    CENTRES
    SEC. TRANSPORT
    CONSUMER
    RETAIL
    COMPLAINTS
  • 4. Areas of ActivityFarm to Home..
    Main Distributor
    Collection
    Centers
    Systems
    Franchisee
    City
    Centre
    Small Dist.
    Farm
    Shops
    Homes
  • 5. Need for a Quality System
    To provide the objective evidence of quality.
    To assure adequate control is maintained throughout the manufacturing process and other related activity like purchase sales administration, maintenance, safety, etc.
    To assist improvements by continuously evaluating, reviewing and verifying the processes.
  • 6. Organisation Aspsires…
    Quality – reduction in Complaints
    Consistency
    Transparency
    Efficiency
    Improvements
    Reduces wastages
    Improves costs
    INCREASED PROFITS
  • 7. Quality Management System (QMS)
    a set of procedures that cover all key processes in the business;
    monitoring processes to ensure they are effective;
    adequate records;
    checking output for defects, with appropriate corrective action where necessary;
    regularly reviewing individual processes and the quality system itself for effectiveness; and
    facilitating continual improvement.
  • 8. QMS specifies requirements to enable…
    Implementation of Food Safety
    Comply with Statutory and Regulatory requirements
    Evaluate and assesseComplaints
    Disposition of non quality products
    Traceability
    Responsibility / authority
    Training and Resources
    Specify / document / review corrective actions
    Review / determine causes and avoid recurrence of non conformities
  • 9. Quality – reduction in Complaints
    Consistency
    Transparency
    Reduces wastages
    Improves costs
    Efficiency
    Improvements
    Benefits of Defined QMS …
    Standards available
    • ISO 9001 (QualityManagement)
    • 10. ISO 14000 (Environment)
    • 11. ISO 22000 (Food Safety/HACCP)
    • 12. OHSAS
    • 13. BRC (retail focus)
  • ISO Benefits
    Wider acceptance to the Quality Management Standard
    Provide a significant competitive advantage to the company.
    Establish a Positive Quality Attitude and Management’s Commitment to continuous improvement
    Implement Prevention attitude throughout the company
    Establish and implement Clear, well documented procedures
    Provide adequate Quality Training to everyone in the company
    Helps focus on customer needs
    Independent third party audits ensures evidence of compliance with quality system.
    Assurance of product Quality, Consistency, Food Safety
    Enhanced marketability
    Ensure the involvement of the Head of the organization and other functions
  • 14. Qvolution Quality in Everything
    Export
    Monitoring
    HR Development
    Innovation
    Potential
    &
    Demonstrability
    Improvement
    Documentation
    Customer
    Orientation
    ISO 9000 Benefits
    Traceability
    Marketing
    Advantage
    Brings clarity
    Recognition
    Creates
    Confidence
    Effective
    creation
    QMS
    Quality
    Improves
    consistency
    Legal
    Financial
    Productivity
    Aspects
    Performance
    Improvement
  • 15. Effective QMS / ISO
    Focuses on -
    personnel training and qualification;
    controlling the product design; documentation; purchasing;
    product identification and traceability at all stages of production;
    controlling and defining production and process;
    defining and controlling inspection, measuring and test equipment;
    product acceptance; controlling nonconforming product;
    instituting corrective and preventive action when errors occur;
    labeling and packaging controls;
    handling, storage, distribution and installation;
    records; responsibilities;
    data analysis;
  • 16. Timelines
    Certification
    Certification Body
    2
    Assessment by Certifying body
    Certification Body
    Pre certification assessment
    Consultant
    MR, All DH
    Gap closures
    2
    MR, Management
    Management Reviews
    MR , Core Group
    Internal Audits
    All DH
    Implement
    2
    All DH, Consult
    Manual and Procedures
    MR, HR, Consult
    Training of MR, Core group
    MR, All DH
    Develop basic system
    2
    MR,Consultant
    Gap identification
    MR,Consultant
    Pre assessment - readiness
    Management
    Selection of Consultant, MR
    Responsibility
    Activities
    Months
  • 17. Qvolution Quality in Everything
    Quality
    Policy
    I
    M
    P
    R
    O
    V
    E
    M
    E
    N
    T
    R
    E
    S
    O
    U
    R
    C
    E
    S
    Reduce
    Rework
    A
    W
    A
    R
    E
    N
    E
    S
    S
    M
    E
    A
    S
    U
    R
    E
    S
    SPECIFICATIONS, DATA BASED PROBLEM SOLVING
    QUALITY
    CULTURE
    PROCESSES, PROCEDURES, SOPs
    CUSTOMER FOCUS AND SATISFACTION
    PLAN FOR ‘ BEST IN CLASS’
  • 18. Qvolution Quality in Everything
    Company Objectives
    Achieved Through QMS
    1. To guarantee the quality of goods in the hands of the customer
    2. To assure quality of goods at every stage of manufacture.
    3. To ensure consistency in quality
    4. To, ultimately, satisfy the customers through best quality.
    5. To upgrade quality
    6. To reduce rejections, wastage.
    7. To fulfill statutory requirement
    8. To have a competitive edge over others
    9. To achieve recognition in the industry.
    10. To have an organized way of producing best quality.
  • 19. QualityDo it Together
    Thank You
    contact@crosstree.info +91-9990399825