Enterprise 2.0 Consultants

 Building the next generation of Powerful, Interactive
Applications that integrate content, da...
The Vision, Approach, Best
Practices and Components for
Implementing Intranets 2.0
Agenda

         What is our vision for Implementing Intranets?


 1.      Our Vision for Building Intranets 2.0
         ...
1. Our Vision for Intranets
Agenda

         What is our vision for Implementing Intranets?


 1.      Our Vision for Building Intranets 2.0
         ...
2. Features and Best Practices for Implementing Intranets 2.0
                                       Web 2.0 Design and Us...
2. Features and Best Practices for Implementing Intranets 2.0
                                                  Accessibil...
2. Features and Best Practices for Implementing Intranets 2.0



                                                  Sharing...
2. Features and Best Practices for Implementing Intranets 2.0
                                       Personalization and C...
2. Features and Best Practices for Implementing Intranets 2.0




FAQs and Knowledge Base                           Commun...
2. Features and Best Practices for Implementing Intranets 2.0
                                       Enterprise Calendarin...
2. Features and Best Practices for Implementing Intranets 2.0
                                       Enterprise Staff Dire...
2. Features and Best Practices for Implementing Intranets 2.0
 “A good intranet is built on the premise of avoiding the fr...
2. Features and Best Practices for Implementing Intranets 2.0
  Self Service / Self Help and user Empowerment             ...
2. Features and Best Practices for Implementing Intranets 2.0
  Mirroring the Outside World                               ...
Agenda

         What is our vision for Implementing Intranets?


 1.      Our Vision for Building Intranets 2.0
         ...
3. Our Intranet Framework Components
Enterprise Staff Directory                                                  Features
...
3. Our Intranet Framework Components
Events and Calendaring                                                   Features
   ...
3. Our Intranet Framework Components
Classifieds                                                                    Featur...
3. Our Intranet Framework Components
Surveys / Poll Component                                                     Features...
3. Our Intranet Framework Components
Location Finder (Google Map Web Part)                                      Features
 ...
3. Our Intranet Framework Components
Tools Tray                                                                     Featur...
3. Our Intranet Framework Components
Content Teaser                                                                 Featur...
3. Our Intranet Framework Components
Global Tab Based Navigation Component                                        Features...
3. Our Intranet Framework Components
Multi Tab Web Part                                                         Features
 ...
3. Our Intranet Framework Components
File / Video / Slide / Photo Sharing Component                                Feature...
3. Our Intranet Framework Components
Photo Browser                                                              Features
T...
3. Our Intranet Framework Components
Bookmark / Favorite                                                          Features...
3. Our Intranet Framework Components
Add a Tag Component                                                        Features
T...
Agenda

         What is our vision for Implementing Intranets?


 1.      Our Vision for Building Intranets 2.0
         ...
Why Optimus BT – End to End Solutions in SharePoint

                                                      100 + SharePoin...
Why Optimus BT – Marquee Customers
Why Optimus BT - Design and User Experience that Delights the End users
                                                  ...
Why Optimus BT - Web 2.0 Adoption

                  Blogs / Wikis




                              Rich Media Integratio...
Components and Framework based Implementation Methodology

                                               We follow a comp...
Why Optimus BT - Agile Development Methodology – Adoption of Scrum

                               DAILY
                 ...
Why Optimus BT – Collaborative Engagement Model
Why Optimus BT – Utilization of Collaborative Technologies




   Collaborative Project Management System




            ...
Why Optimus BT – Integration of Social Networking / Media Features
                                                       ...
Why Optimus BT

   Turnkey Consulting
        We involve the key stakeholders right from the early stages of the project a...
Why Optimus BT

   Our Commitment
        100% success in implementation of the solution for your organization
           ...
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This work is licensed under the Creative Commons Attribution-
Noncommercial-No Derivative Works 3.0 Uni...
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Intranets - Vision, Approach and Best Practices by Optimus BT

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This presentation outlines some of the best practices that Optimus BT has seen in its 100+ implementations. The vision, design, features, and functionality outline the industry best practices for Intranet implementations.

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Intranets - Vision, Approach and Best Practices by Optimus BT

  1. 1. Enterprise 2.0 Consultants Building the next generation of Powerful, Interactive Applications that integrate content, data and documents with user driven content and self service features
  2. 2. The Vision, Approach, Best Practices and Components for Implementing Intranets 2.0
  3. 3. Agenda What is our vision for Implementing Intranets? 1. Our Vision for Building Intranets 2.0 An overview of our vision for Implementing Intranets What are the best practices and features for Implementing Intranets 2.0? 2. Features and Best Practices of Intranets 2.0 An overview of the best practices and features for implementing Intranets 2.0 What components are available for implementing Intranets 2.0? 3. Intranet 2.0 Framework Components An overview of our Intranet 2.0 framework Components Why Optimus BT? 4. Approach and Differentiating Factors An overview of our approach and differentiating factors for implementing Intranets 2.0
  4. 4. 1. Our Vision for Intranets
  5. 5. Agenda What is our vision for Implementing Intranets? 1. Our Vision for Building Intranets 2.0 An overview of our vision for Implementing Intranets What are the best practices and features for Implementing Intranets 2.0? 2. Features and Best Practices of Intranets 2.0 An overview of the best practices and features for implementing Intranets 2.0 What components are available for implementing Intranets 2.0? 3. Intranet 2.0 Framework Components An overview of our Intranet 2.0 framework Components Why Optimus BT? 4. Approach and Differentiating Factors An overview of our approach and differentiating factors for implementing Intranets 2.0
  6. 6. 2. Features and Best Practices for Implementing Intranets 2.0 Web 2.0 Design and User Experience Intranets 2.0 follow the best design principles and best practices of latest technological trends like Web 2.0 and Social Networking. This provides the end users with a pleasant and “Delightful” experience on the intranet that ultimately helps in graceful acceptance of the intranet as the platform of choice for finding and managing all relevant information, business tools and other artifacts and improves the “Stickiness” factor of the intranet.
  7. 7. 2. Features and Best Practices for Implementing Intranets 2.0 Accessibility options Multi Level Navigation Easy to use options for Dynamic multi level accessibility that will enhance the navigation that allows users user experience to access the top information areas of the Search Intranet Search toolbar placed in a visible and easily accessible location Quick Links allows users to find information in Quick access to commonly a quick and filtered manner used links Important Notifications Event Calendar This includes Message from the Quick view of calendar president / CEO / Secretary displaying the dates on among others which events are held Today’s Events A Summary list of events that are currently being held Top Searched Keywords Easy access to the top search keywords that are being used by Most used Tools end users across the organization Quick access to the mostly used tools on the Intranet Rich media Integration Integration of upcoming videos, latest training videos, event videos among others to be Site Map delivered online to the end users Augments the top level navigation system with access to other important pages
  8. 8. 2. Features and Best Practices for Implementing Intranets 2.0 Sharing Tools Tools that can be used by end Social Collaboration users to easily share information Tools and build community networks Tools like classifieds, blogs, wikis, discussions, scrapbook Important Contacts etc. allows end users to Access to profile information of come together and important people for quick collaborate on various contact activities in a social manner. Polls / Surveys Easy to use polls and surveys that can help gather organizational statistics on various focused topics Social Networks Helps build a community of people focused on expertise, topics or area of interest to ultimately proactively grow the organizational knowledge base
  9. 9. 2. Features and Best Practices for Implementing Intranets 2.0 Personalization and Choice Dedicated areas provided to the end users through “My Sites”. These sites are completely user focused and provides the tools, documents, information and other artifacts “In Context” to the user’s preferences, tagging and networking behavior. My sites also allows end users to socialize their profiles and ideas with other people and peers within the organization
  10. 10. 2. Features and Best Practices for Implementing Intranets 2.0 FAQs and Knowledge Base Community Management Provides quick access to detailed Foster active communities within information on knowledge items your organization that are focused within the organization. and contribute to the enterprise knowledge base in a collaborative and social manner.
  11. 11. 2. Features and Best Practices for Implementing Intranets 2.0 Enterprise Calendaring Provides a centralized, easy to use and self service based calendaring functionalities. Allows to manage events and event subscriptions, as well as end users to collaborate and provide opinions on the various events within the organization
  12. 12. 2. Features and Best Practices for Implementing Intranets 2.0 Enterprise Staff Directory Provides central access to all the contacts and contact profiles within the organization. Promotes social collaboration. Allows end users to find contacts across the organization through easy to use but powerful metadata based search functionalities.
  13. 13. 2. Features and Best Practices for Implementing Intranets 2.0 “A good intranet is built on the premise of avoiding the frustrations of information overload whenever possible through a logical site structure, functional search engine and a content-management approach that values quality over quantity. ! Innovation More sophisticated sites feature virtual communities and and Collaboration Knowledge and collaborative tools, as well as business and financial tools that Management Communities integrate the intranet into day-to-day work processes.” Self Service and The Intranet should be a Strategic Asset to the Organization Intranet User and User • Comprehensive strategies need to exist around the plan, design and Departmental Empowerment Business Tools goals of the intranet implementation The Intranet Should be the “Single Source of Truth” for Corporate and E business information x t • Every piece of information must reside on the intranets, be it corporate r Secure Data Web 2.0 Tools news, resources, or documents along with rich media files like videos, a and Interactive audios and interactive tools. Exposure and n utilization Rich Media e • It must serves the user community by providing tools like powerful Support t search and user context based navigation capabilities s • It must provide targeted content using integrated content management systems The Intranets Should gradually evolve to being a Business tool • Intranet will be a centralized business tool for the organization • Applications and utilities will be implemented that would promote cross departmental process and automation • Moreover, Extranets will work together with the Intranets to provide Customers, Partners, Vendors Etc. and extended Enterprise which reaches out to the customers, partners etc.
  14. 14. 2. Features and Best Practices for Implementing Intranets 2.0 Self Service / Self Help and user Empowerment According to industry surveys, organizations whose • The Notion of Self Service / Self Help involves providing tools and intranets have been strategically redesigned to deliver utilities to the users that allow them to carry out common tasks without content in a simplified format have seen increases in having to login to multiple systems or depend on the help desk or usage of almost 100 percent. administrative community • The value of user empowerment is being recognized, and new technologies like Web 2.0 are embraced that provide self service capabilities and put the user in control of the content and information National Geographic has webcam feeds that would be residing on the intranets the envy of most organizations, including one focused • More and more tools like Blogs, wikis etc are implemented to allow on Alaskan grizzly bears. communities to be built by the users for information sharing - Intranet Design Annual 2007 Knowledge Management • Knowledge-sharing initiatives should start with a candid assessment of the tools employees may be lacking to improve their job performance, as opposed to preconceived notions of what would be nice to have At JPMorgan Chase, the intranet homepage is viewed 620,000 times per day, so Rich Media Experience even one superfluous • The intranets will integrate rich media like video, audio files and flash headline that required one second to scan would cost content for training, and live conferencing from within the intranets. the company the equivalent of 22 full-time employees in lost productivity Democratization of the Intranets - Intranet Design Annual 2007 • Future trends like Web 2.0 would change allow users to be able to contribute to the intranet with the same power if not less along with the Corporate Communications and the IT departments Personalization and Choice Personalization is used to streamline information • Users will have their own personal space on the intranet with tools and delivery and to present the right material, at the right utilities for managing and configuring the information that is pertinent time, to a user’s intranet desktop. to the users will be included - Intranet Design Annual 2007
  15. 15. 2. Features and Best Practices for Implementing Intranets 2.0 Mirroring the Outside World Dow uses English for most global content, but translates • Tools that are provided for socialization and surveys on the intranet like the most important content star ratings, communities etc., makes more sense when implemented in into six other languages (Dutch, German, French, Italian, the intranet environment Portuguese, and Spanish). It also translates selected content into Chinese, Greek, Globalization of Search Japanese, and Thai • The users are in need of a search capability within the intranet that -Intranet Design Annual 2007 would allow them to perform targeted search on different types of documents, to find people only, or to do similar searches Multinational Intranets • By delivering the intranet content with multi-lingual support will go a long way in breaking the barriers of culture and location, and would truly integrate the teams across the world to work seamlessly together Features of Intranet 2.0 • Focuses on user needs — not technology promises People Based Infrastructure • Directly supports the organization's goals and • Providing local information, research and knowledge from around the processes world, Beta testing new tools and features, Delivering hands-on assistance and training to employees in local languages, Offering • Enables collaboration and communities feedback on intranet content, other knowledge management initiatives, and cultural differences that enhance the tool's effectiveness. • Inspires learning, innovation and new thinking through sharing best practices Wikis and Blogs • Promotes and delivers bottom-line results • Blogs and wikis allow users to bring out the real “Wisdom of the Crowds” by facilitating the users to participate in focused communities and share information and voice opinions freely within the intranet. • Blogs and wikis are the framework that would pave way for better communication, collaboration and co-operation within the users
  16. 16. Agenda What is our vision for Implementing Intranets? 1. Our Vision for Building Intranets 2.0 An overview of our vision for Implementing Intranets What are the best practices and features for Implementing Intranets 2.0? 2. Features and Best Practices of Intranets 2.0 An overview of the best practices and features for implementing Intranets 2.0 What components are available for implementing Intranets 2.0? 3. Intranet 2.0 Framework Components An overview of our Intranet 2.0 framework Components Why Optimus BT? 4. Approach and Differentiating Factors An overview of our approach and differentiating factors for implementing Intranets 2.0
  17. 17. 3. Our Intranet Framework Components Enterprise Staff Directory Features • Integration with Active Directory • Selectable fields soured from local list to improve performance (sync periodically with AD) • Integrate Results from My Site • Simple Search • Configurable Scope • Optional Advanced Search • Advanced Search • Customizable Search Scope (AD only) • Customizable Labels • Search Results • Configurable Views • Detailed View The Enterprise Staff directory Component provides centralized directory • Summary View management functionality, and can be easily utilized in any of your • Thumbnail View SharePoint sites. The Staff directory can be used to manage directory at the enterprise or departmental level and provides a host of easy to use • Browse (A-Z) features including metadata based search, configurable search result • Pagination views and simple administration options. • Link to My Site, Email Page
  18. 18. 3. Our Intranet Framework Components Events and Calendaring Features • Multiple Views • Grid (Monthly, Weekly, Daily) • List • Summary • Mouse Hover Tool Tip Views • Filters • By Various Metadata (Venue, Category, Event Type etc.) • Activities • Alerts, Reminders • Export to Outlook • Color Coding based on Metadata • New Event Request with workflow The Calendaring Component for SharePoint provides centralized calendaring and event management functionalities which can be configured at the departmental, individual or enterprise level. The Calendaring component provides integrated search, filtering, color coding and event provisioning workflow with a centralized and easy to use administrative interface.
  19. 19. 3. Our Intranet Framework Components Classifieds Features • User Posting • Administrator Managed Categorization • Views • Classic • List • Gallery • Sorting • Recent • Popular • Recommended • Filters • Post date • Category • Price Range This component allows employees to advertise products they wish it • Post Type buy/sell, or offer their services within the organization. Users looking to • Administration buy things can find posts using filters, search and categorized sorting • Auto Delete features. The component allows end users to post content in a self service manner with an easy to use interface. • Auto Expiration
  20. 20. 3. Our Intranet Framework Components Surveys / Poll Component Features • Survey Creation • Survey Templates • Polls • Surveys • Tests • Wizard type • Skip logic Option • Survey Preview • Greeting and Closing Page • Fully customizable fields • Image attachments • Survey Publishing • Security Settings for results, user choice • Administrator Option • Invite to participate • Rules for survey expiry The Survey / Poll component is a customized SharePoint web part that • Survey Results allows for self service and on demand creation of polls and surveys. This • Basic Graphical Views component can be used at the enterprise, departmental or team level. • Simple Tabular Views The components ships with in built survey templates, making it easy to create and manage polls and surveys, and can be dragged and dropped • Email Results on any page on your SharePoint Site. • Export Results
  21. 21. 3. Our Intranet Framework Components Location Finder (Google Map Web Part) Features • Google Map integrated into Web part • Administrator configured markers to point location • Zoom In/ Zoom Out • Select Marker to View details The Location Finder component is a Customized SharePoint web part that can be used on any page within your SharePoint site. This component can be easily used to find locations of your various offices across the world with an easy to use interface. The component can be deployed with minimal configuration.
  22. 22. 3. Our Intranet Framework Components Tools Tray Features • Administrator managed links to popular tools shown as a bar below the page (as in facebook) The tool tray provides quick access to productivity components like search, home page, site map, feedback, RSS feeds, media gallery, chat among others. This tool tray can be docked on page corner and can be used in any of your SharePoint sites. The links and images in the tool tray can be provisioned or removed by the administrator
  23. 23. 3. Our Intranet Framework Components Content Teaser Features • Web part with Image and Text content sourced from list • Simple Image positions with predefined layout (left of text, above text etc.) • Configurable text, image area This tool aggregates summary information from backend SharePoint lists and shows it in a teaser format on any of your SharePoint pages. This web part allows you to configure the text and image that needs to be displayed to the end users, and then provides re-direct links to the actual article or content artifact that is related to the teaser content.
  24. 24. 3. Our Intranet Framework Components Global Tab Based Navigation Component Features • Two layered hierarchy of Tab items • Positioning only on top This custom component allows for dynamic configuration and display of your top level navigation system. Administrators can easily configure the two levels of navigation, and the navigation hierarchy in an easy to use interface. The component provides in built support for SharePoint themes, so that you can seamlessly use it in your sites without custom effort to correct the look and feel.
  25. 25. 3. Our Intranet Framework Components Multi Tab Web Part Features • One Page Configured for each tab • Contents configuration for each tab like configuring any other available web part This component allows you to showcase multiple items / content artifacts within one web part. The component is easily configurable and end users can define the tabs and as well the content that has to be displayed under each of the tabs.
  26. 26. 3. Our Intranet Framework Components File / Video / Slide / Photo Sharing Component Features This is a customized component that aggregates information from • Upload files backend lists and allows end users to add / remove files, add metadata to • Add Metadata the files, browse, search and filter files. This component also provide the • Browse files Share Option where in end users can upload the file through the • Search Files component and invite others to share the file through alerts. • Filter by Category • Display file with icon image Slide Reader Component • Read PowerPoint slides from the site This component reads slides from your document / slide libraries and provides you with the capability of online slide shows with slide • Ability to view full screen slide show navigation capabilities. This component can be easily dragged and • Paging dropped on any of your SharePoint sites. • Move to first/ Last Slide Video Player Component • Play flash videos This custom component is capable of reading and displaying flash video and popular video format files online through your intranet interface. • Video control options You can easily add the component on your sites and easily configure it to • Play, Pause, Mute, End, Start, Volume Control play videos with minimal configurations • Full Screen
  27. 27. 3. Our Intranet Framework Components Photo Browser Features This is a Web part that displays photos in pre defined formats. The web • Support all basic formats (TIF, PNG, JPG, GIF) part is also capable of displaying photos as slide shows by directly • View full Screen reading it from your picture or document library • View Photo as slide shows Rate / Recommend • Add feature to any list to rate on items This components allows you end users to rate intranet artifacts like discussions, documents, pictures videos etc. This can be easily • Auto Calculate average rating configurable in a self service manner and can be used on any of your intranet page and works with any of SharePoint in built or custom lists. Commenting • Comment on any list items using a rich text The Commenting feature can be easily attached and activated on any editor SharePoint lists or libraries. The component allows end users to comment • Capture commenter, with time stamp on the content artifacts and captures the comments with date/time stamp. • Comments Counter
  28. 28. 3. Our Intranet Framework Components Bookmark / Favorite Features This is a custom bookmarking component that can be attached to any • Bookmark a page lists / libraries or pages. End users can easily bookmark their favorite • Add a title to bookmark items on the intranet with title and summary aggregation capabilities • Integrate with My Bookmarks web part Font Size Control • Control font size for text area This component allows for changing the font size of the contents on the page, and is a very useful accessibility tool. Flag as Inappropriate • User shall flag a content as inappropriate for This feature can be attached to any SharePoint based lists, and allows the any list based items end users to flag list items as inappropriate. The feature will • Alert author or Administrator of this event automatically alert the administrator on the event for further actions. • Hide or Delete content flagged as inappropriate
  29. 29. 3. Our Intranet Framework Components Add a Tag Component Features This component provides end users with the ability to add free text tags • User ability to add free text items tags in a through a simple popup based interface. simple pop-up • View tags added by other users • Shows the list of top searched word Top Search Keywords • Can be applied for any configured search scope This component pulls up the list of top searched keywords and can be (e.g. top searched photos, top searched user) configured for any search scope. You can configure the minimum and within the same site maximum font size, colors etc. which will be utilized to display the • Set Font Color, Style keywords based on the search volume • Set maximum and minimum font size • Set font sorting • Show/ Hide count Most popular / Recent • Configurable for single list only This component aggregates the most popular content artifacts like list items and documents based on the number of clicks on the content • Displays list items using a click based counter artifacts by the end users. • Configure list column to display to user • Show/ Hide Count in web part
  30. 30. Agenda What is our vision for Implementing Intranets? 1. Our Vision for Building Intranets 2.0 An overview of our vision for Implementing Intranets What are the best practices and features for Implementing Intranets 2.0? 2. Features and Best Practices of Intranets 2.0 An overview of the best practices and features for implementing Intranets 2.0 What components are available for implementing Intranets 2.0? 3. Intranet 2.0 Framework Components An overview of our Intranet 2.0 framework Components Why Optimus BT? 4. Approach and Differentiating Factors An overview of our approach and differentiating factors for implementing Intranets 2.0
  31. 31. Why Optimus BT – End to End Solutions in SharePoint 100 + SharePoint Projects Including Intranet 2.0 Customer Collaboration Portal Project Collaboration Six Sigma Project Mgmt Calendaring User Management Document Management Sales Enablement Public Websites Multilingual Websites CRM Integrations Productivity Mash ups Blogs HR Portal & Workflows Business Intelligence with SharePoint Idea Management Portals And Many More…
  32. 32. Why Optimus BT – Marquee Customers
  33. 33. Why Optimus BT - Design and User Experience that Delights the End users Borrowing from the best design practices of Web 2.0 and social networking Our designs are the reflection of the best design practices of latest technologies like Web 2.0 and Social networking Our user experience design and recommendations are based on comprehensive research carried out by our design team and integrate best of breed experience within our solutions to provide the end users with a “Delightful Experience” Original Research for Best of Breed Feature Adoption Our solutions are driven by original market and solution feature research done by our teams on the latest trends and best of breed platforms to provide you with the right type of feature sets on the right type of technology platform so as to tailor the solutions to seamlessly address the specific business needs of your organization Our research based approach is also focused on helping our customers in flushing out the requirements – allowing our customers to spend minimal time and effort in requirements discovery
  34. 34. Why Optimus BT - Web 2.0 Adoption Blogs / Wikis Rich Media Integration Web 2.0 Design Tagging / Bookmarking Intuitive Navigation
  35. 35. Components and Framework based Implementation Methodology We follow a component and re-usable framework based development approach when implementing our solutions to provide value to our customers With our experience of developing more than 100 projects to a variety of customers we have developed the following frameworks and components - Enterprise Calendaring Social Staff Directory Company Classifieds Scrapbook User Provisioning E-procurement Issue Management Idea Management Social CRM Bookmarking & Tagging
  36. 36. Why Optimus BT - Agile Development Methodology – Adoption of Scrum DAILY SCRUM MEETING DEMONSTRABLE, QUANTIFIABLE AND PROJECT SPRINT WORKABLE BACKLOG BACKLOG SOFTWARE AT THE END OF EVERY 2-4 WEEKS
  37. 37. Why Optimus BT – Collaborative Engagement Model
  38. 38. Why Optimus BT – Utilization of Collaborative Technologies Collaborative Project Management System Gotomeeting Online Meeting and Webinar Tool
  39. 39. Why Optimus BT – Integration of Social Networking / Media Features We help spread the awareness and the benefits of implementing Social Networking and Social media based features within enterprise solutions to our customers For customers to whom we have implemented public internet presence websites, we provide social media marketing services to provide the maximum exposure to build a large customer community and generate quality business
  40. 40. Why Optimus BT Turnkey Consulting We involve the key stakeholders right from the early stages of the project and as often to provide them with the benefit of true exposure to the complete vision, strategy, roadmap and benefits of the solution implementation Provide end to end training to our customer teams for operationalizing the solution and to help the support and administration teams to be 100% ready from the first day of the roll out We are focused on not only delivering quality software, but also provide our customers with additional recommendations on the best practices, architecture, technology platforms, add-ons, user experience and design, collaboration processes among others and deliver solutions that are tailored specifically to suit your organizational business needs Expert Support and Maintenance Our expert support and maintenance teams become an escalation path for your internal teams to troubleshoot and resolve issues, manage configurations and get training on the usage and administration aspects of the deployed solutions Our support and maintenance teams are accessible through dedicated email and phone and will be available 24/5
  41. 41. Why Optimus BT Our Commitment 100% success in implementation of the solution for your organization We solve the bugs and defects in the solution implementation even after release at no price Total commitment to support the solutions – end to end We continue to provide recommendations and upgrades to the software in areas where we think our customers can derive the maximum business value Costs and Cost Savings We utilize a lot of collaboration software and technologies like gotomeeting, project collaboration systems among others to help our customers save the costs and time spent on travel etc. We utilize our onsite and offsite teams to support our customer projects and provide our services at blended rates – allowing our customers to get the best of both worlds in a cost effective manner All the customer communication, support and deliver teams, both onsite and offsite are retained employees of Optimus BT – providing our customers with the benefit of retaining the quality and consistency of work done by following a single methodology of our teams We also look for partnering with our customers on commercializing the solution if we find opportunities in which the commercialized product would benefit across industries and business models We follow a cost sharing model with our customers if we commercialize the solution so as to reduce the overall cost of the implementation, as well as benefit our other customers
  42. 42. Creative Commons This work is licensed under the Creative Commons Attribution- Noncommercial-No Derivative Works 3.0 United States License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/3.0/us/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
  43. 43. Thank You
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