Warehouse Workforce Design and DevelopmentRetention as it relates to safety and ergonomics: People want to feel safe in their work environment Job tasks need to be configured in a way that minimize potential hazards and injuryStaffing, work standards and incentives: Develop staffing models that eliminate bottlenecks Develop attainable production standards Provide incentives to encourage employees to shoot beyond the minimum standard
Manager-Operator Ratio: Employees per supervisor is a critical ratio. Too many and the supervisor looses effectiveness, too few and supervision becomes expensive. 12-20 employees per supervisor is a manageable target Production Standards Holding people to the standards and paying just above market rates results in greater individual productivity and lower headcount, resulting in large cost savings. Weed out under/non-performers Competitive pay leads to better and more productive candidates
½ x 2 x 3 Theory: Pay top half of the workforce twice as much and you will accomplish three times as much work as was previously being accomplished.Cross Training Cross trng
Developing Your Workforce Through Cross TrainingWhat is Cross Training? Training employees to do other people’s work or training employees on other tasks/job functionsWhy Cross Train? Greatly increase flexibility and responsiveness More capable of meeting spikes in volume/demand Improved capability to cover shortages created by absenteeism Increases the employee’s skill set and enhances their knowledge base Gives employees a sense they are developing their career Increased ability to identify problems within the process
DeterrentsThere is no good time to cross train, yet any time is a good time to cross train! “The Leaky Roof “CostTemporary reduction in productivity Cross Training Program Essentials Determine which functions or activities will benefit the most from developing a pool of cross trained employees. Determine how many people you need cross trained and in which activities Eligibility: Establish who is eligible to cross train. Do not waste time and resources on those employees who are close to termination. Determine the criteria to consider someone “cross trained” Define what it means to be “proficient” Quality Productivity Process knowledge
Establish production and quality performance milestonesEstablish observation, testing, and evaluation mechanismsInstitute refresher training so employees don’t get rusty Tech
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