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Outline the management control system at Xerox. What are the key elements that make the system work?
Xerox's management control system concentrated and focused on the responsibility and performance of 12 units, which consisted of 9 business units and 3 geographic customer operations divisions supporting them. The main focus for Xerox’s management is the business management levels that linkages markets and technology.
Way of the measurements established
The culture in Xerox Corporation
Unit controller of Xerox
2. What recent trends at Xerox do you see influencing the management control process?
Leadership through Quality (LTQ) is the recently trend that influencing the management control process. This strategy focuses on two aspects which are:
Competitive benchmarking and quality improvement
3. In your opinion, how important are organizational culture and individual personalities in the Xerox control process?
Organizational culture and individual personalities within company are crucial elements to determine the success and sustainability of the company itself.
It is very difficult to get employee acceptance to change. Thus, by having good culture within company, the needs of changing employees’ behavior minimize since employee’s objectives already meet with the company’s objectives. The result is goal congruence has been achieved.