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Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
Presenation on margot
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Presenation on margot

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  • 1. The Cross-cultural communicator
  • 2.  Margot, the sales development manager of an online retailer in Los Angeles.  The company specializes in the sale of upscale clothing.  Margot considered herself to be multicultural beyond working well. “Give me anybody, whatever ethnicity and race, and I’ll warm up the person” BUT not every staff at the company agree 
  • 3.  Derek, an African-American staff says: “I love the lady, but sometimes I think she patronizes me. She starts almost all our conversations asking me something about professional basketball. Oh, yes, I know that the vast majority of NBA players are black, but so are almost all the doctors, scientists, and lawyers in Africa”.
  • 4.  Lucie, a Latina raised in Costa Rica says: “Okay I was raised in Costa Rica. That doesn’t mean that I think about my home country every day. I am here living and working in L.A.”
  • 5.  Basil, the only senior working in a company says: “To me, Margot is like a niece, but I don’t think she gets it about dealing with a senior. Margot keeps talking to me about my health, retirement planning, and how I like working with younger people in an online business. I just don’t like talking about senior concerns.”
  • 6.  Keep in mind that cross-cultural communication barriers is exist.  Challenge her cultural assumptions  Attentive to individual differences in appearance.
  • 7.  Trying to avoid getting too deep in to person’s personal background.  Show respect
  • 8.  Over confidence  Stereotypes
  • 9.  She thinks Everyone will like her  She thinks she can handle anyone  She thinks everyone like to be patronized  She thinks she knows them
  • 10.  Black people must play basketball?  All woman love to cook?  Old men only talk about retirement life?  People in particular race will have the same preferences? “ Give me anybody, whatever ethnicity and race, and I’ll warm up the person”
  • 11.  It is good to be confidence  More open-minded  Look from different point of view  Leave personal space
  • 12.  “I love the lady, but sometimes I think she patronizes me. She starts almost all our conversations asking me something about professional basketball. Oh, yes, I know that the vast majority of NBA players are black, but so are almost all the doctors, scientists, and lawyers in Africa. To please Margot, I make a few general comments about basketball so the conversation can proceed.”  Derek misunderstood Margot’s intention and he thought that Margot was being racist.
  • 13.  “Okay, I was raised in Costa Rica. That doesn’t mean that I think about my home country every day. I am here living and working in L.A.”  Lucie is being impatient when listen to repetitive points.  Lucie does not really accepting rapport established by Margot.
  • 14.  “To me, Margot is like a niece, but I don’t think she gets it about my health, retirement planning, and how I like working with younger people in an online business. I just don’t like talking about senior concerns.”  The age difference makes Basil to judge Margot incorrectly.  Basil did not really express his interests and thoughts.

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