Effectiveness Of e-governance:     A Study On Akshaya          Telecentres                       By                       ...
Aim of the study   To study the effectiveness of e –governance    services provided through Akshaya telecentres    from p...
Akshaya Project    ICT for development project    implemented in 2002 jointly by the Kerala IT    Mission and Department...
   The project involves 3,000 multipurpose    community technology centers called Akshaya    e-Kendras to train people to...
What do Akshaya do?   e-literacy   Citizen services   Educational programmes   E- krishi   entegramam
e-governance services   e-Payment   e-Filing   e-Ticketing   Service and Payroll Administrative Repository of Kerala  ...
Objectives of the study   to find out the awareness of e-governance services    through Akshaya telecentres among the peo...
Need for the study   Studies which focus on the effectiveness of ICT    for Development projects in the context of    dev...
Scope of the study   An evaluation study of the Akshaya project from    it’s intended beneficiaries perspective    It an...
Research Methodology   Research design : Explanatory   Research approach: Qualitative and Quantitative   Sampling techn...
Awareness about the e governanceservices provided by Akshaya telcentre                                      Awareness of u...
Purpose of Visit to the Akshayatelcentre                    Purposes of visit to Akshaya telecentres              60% 60% ...
Usage of e governance services by theusers                              Use of available services by Akshaya telecentre us...
Barriers faced in availing e governanceservices through Akshaya telcentresBarriers faced         Users   Non usersNot awar...
Conclusion   It is the people not the project who actually    brings up the development.   It is the active participatio...
   Before and after launching any ICT initiative, the    information needs of the community should be    thoroughly asses...
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Sangeetha.P-Effectiveness of e-governance:A study on Akshaya Telecentres of Kerala

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Sangeetha.P-Effectiveness of e-governance:A study on Akshaya Telecentres of Kerala

  1. 1. Effectiveness Of e-governance: A Study On Akshaya Telecentres By P. V. Sangeetha Dr. I. Arul Aram
  2. 2. Aim of the study To study the effectiveness of e –governance services provided through Akshaya telecentres from people’s perspective
  3. 3. Akshaya Project ICT for development project implemented in 2002 jointly by the Kerala IT Mission and Department of Science and Technology, with tie-ups with local bodies and voluntary agencies. aims to make Kerala the first completely e-literate state in India.
  4. 4.  The project involves 3,000 multipurpose community technology centers called Akshaya e-Kendras to train people to handle computers, data entry, desk top publishing, internet browsing, real estate, placement, etc. Run by private entrepreneurs piloted in Malappuram district each e-Kendra, set up within 2-3 km of every household
  5. 5. What do Akshaya do? e-literacy Citizen services Educational programmes E- krishi entegramam
  6. 6. e-governance services e-Payment e-Filing e-Ticketing Service and Payroll Administrative Repository of Kerala (SPARK) Help Desk in Collectorate e-Content on education Rural e-Banking Public Grievances redressal Various initiatives to help the Govt. machinery
  7. 7. Objectives of the study to find out the awareness of e-governance services through Akshaya telecentres among the people to assess the pattern of access and use of e- governance services by them. to identify the barriers faced by the people to avail e-governance services.
  8. 8. Need for the study Studies which focus on the effectiveness of ICT for Development projects in the context of development communication are limited
  9. 9. Scope of the study An evaluation study of the Akshaya project from it’s intended beneficiaries perspective It analyzes the awareness about e-governance services among people and it’s usage by them. The study may help in mid-way communicational corrections as well as construction of more flexible model
  10. 10. Research Methodology Research design : Explanatory Research approach: Qualitative and Quantitative Sampling technique and method: Purposive Sampling Data collection technique: Survey and Interview
  11. 11. Awareness about the e governanceservices provided by Akshaya telcentre Awareness of users on available services 65 60 50 55percentage 50 45 40 35 26 30 30 18 25 20 15 1 0 4 0 2 10 10 5 1 0 4 0 0
  12. 12. Purpose of Visit to the Akshayatelcentre Purposes of visit to Akshaya telecentres 60% 60% 50% 40% 30% 20% 20% 0% To browse To e-mail To avail Govt.Citizenship To learn computer services
  13. 13. Usage of e governance services by theusers Use of available services by Akshaya telecentre users 65 60 55 50 50 45 percentage 40 35 30 25 20 25 20 15 15 10 0 0 1 0 0 0 5 0 0 0 5 0
  14. 14. Barriers faced in availing e governanceservices through Akshaya telcentresBarriers faced Users Non usersNot aware about the 43 14e governanceservicesAkshaya telecentre 18 2is far away from theresidenceJob constrains 14 1Telcentre’s working 5 2time is not suitableGender bias 0 1Total 80 20
  15. 15. Conclusion It is the people not the project who actually brings up the development. It is the active participation/usage of the people which makes any program meaningful People cannot be involved unless the wide process of development is communicated to them in a desirable and acceptable way A planned communication strategy which combines the possibilities of both interpersonal channels and multi media channels to be explored and implemented.
  16. 16.  Before and after launching any ICT initiative, the information needs of the community should be thoroughly assessed and monitored. The content and software of the programme should be developed and modified time to time according to the local needs of the intended beneficiaries. Feedback system to be established for the successful, sustainable and smooth functioning of the project.
  17. 17. Thank you!

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