Business Agility Workshop Content

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This is the outline of my 10-day business agility course for board members, executives, managers, and students. I would call it "core" material for the MBA of the 21st century. It can be done in various formats, one or two days at a time. I'll be giving pieces of it to audiences around the world all year. Learn more at businessagilityworkshop.com

Published in: Business

Business Agility Workshop Content

  1. 1. Business Agility Workshop FAST IS THE NEW BIG
  2. 2. Business Agility Workshop What’s the Problem? 70%
  3. 3. Business Agility Workshop 70% What’s the Problem? of employees are disengaged at work. of strategic plans fail. of projects fail (65% of megaprojects fail). of change initiatives fail. of mergers fail. of decisions are made by gut feel. of prescription drugs are unproven. of peer-reviewed research is wrong. of what experts recommend is wrong. of boards are not diverse. of stock trades held less than 10 hours.
  4. 4. Business Agility Workshop What’s the Answer? Business Agility
  5. 5. Business Agility Workshop Business Agility FRAMEWORKS DESKS How to think What to do How to be What to use Ongoing support CULTURE SYSTEMS TOOLS
  6. 6. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain
  7. 7. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  8. 8. Business Agility Workshop Business Agility The Agile Worldview SYSTEM S CULTURE TOOLSDESKS Business Agility FRAM EW O RKS The Big Picture Storytelling Rigorous Nonsense Antifragility Empiricism Cognitive BiasesRandomness The Cockpit Model Complexity vs Connectedness Ordered vs Unordered Tacit vs Explicit Knowledge Outcomes Decentralization Test Answers Performance Luck and Mean Reversion
  9. 9. Business Agility Workshop Right vs Wrong Becoming Bayesian The Cone of Uncertainty The Illusion of Control Overprecision Cognitive Diversity Prediction Markets The Agile Worldview Business Agility FRAM EW ORKSSYSTEM S CULTURE TOOLSDESKS Everyone Does it
  10. 10. Business Agility Workshop Bayesian Model Monte Carlo Simulations Rolling Forecasts The Agile Worldview Business Agility FRAM EW ORKSSYSTEM S CULTURE TOOLSDESKS Probability Management 1 What You Will Need
  11. 11. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  12. 12. Business Agility Workshop Flat Companies Central Services Executive Teams Generalists vs Specialists Business Agility SYSTEM STOOLSDESKS Organizational Design CULTURE Tacit vs Explicit Knowledge Openness The Full Stack Company Labs FRAM EW O RKS Decentralized Autonomous Organizations
  13. 13. Business Agility Workshop Ownership Consensus Environment Artifacts The Valve Company Handbook Business Agility FRAM EW ORKSSYSTEM S CULTURE TOOLSDESKS Organizational Design
  14. 14. Business Agility Workshop Governance Levels of Tribe Membership Decision Rights Roles vs Individuals One Area Per Project Remote Teams Business Agility FRAM EW ORKSSYSTEM S CULTURE TOOLSDESKS Organizational Design
  15. 15. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  16. 16. Business Agility Workshop Employee Satisfaction Hiring Workforce Science Case Study: How Google Hires Risk Taking Compensation Is HR Necessary? Attract and Retain Good People FRAM EW O RKSSYSTEM STOOLSDESKS CULTURE Business Agility The Full-Stack Employee Prospective Challenges Try Before you Buy
  17. 17. Business Agility Workshop Everybody Hires Letting the Inmates Run the Asylum Everybody Fires? Caring Joy Attract and Retain Good People FRAM EW ORKSSYSTEM STOOLSDESKS CULTURE Business Agility
  18. 18. Business Agility Workshop Group Hiring Try Before you Buy Simple Salaries What About Bonuses? Attract and Retain Good People FRAM EW ORKSSYSTEM S TOOLSDESKS CULTURE Business Agility
  19. 19. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  20. 20. Business Agility Workshop Type 1 vs Type 2 Errors Business Agility Make Better Decisions FRAM EW O RKSSYSTEM STOOLSDESKS CULTURE Evidential vs Causal Right vs Wrong Confidence vs Overconfidence Choice Theory Decision Markets Results The Value of Information Decision Inputs Decision Quality Decision Context
  21. 21. Business Agility Workshop System 1 vs System 2 Hold Strong Opinions Loosely Mindfulness Business Agility TOOLSDESKS Make Better Decisions FRAM EW ORKSSYSTEM S CULTURE
  22. 22. Business Agility Workshop Force the Outside View Calibration Business Agility TOOLSDESKS Make Better Decisions FRAM EW ORKSSYSTEM S CULTURE Keeping Score One Half of One Percent Embedded Decision Systems Multi-Attribute Decision Analysis Decision Trees Decision Process Heuristics Simulations
  23. 23. Business Agility Workshop Everyday Decisions Business Agility TOOLSDESKS Make Better Decisions FRAM EW ORKSSYSTEM S CULTURE 2 Important Decisions Decision Markets What You Will Need
  24. 24. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  25. 25. Business Agility Workshop Genetic Algorithms Pretotyping How to do experiments Behavioral Economics Weak Signal Detection When to do experiments Case studies Analytics Replace Planning with Experiments Business Agility FRAM EW O RKSSYSTEM S CULTURE TOOLSDESKS
  26. 26. Business Agility Workshop Stop Listening to Customers Make it Safe to Fail Build an Experiment Culture Replace Planning with Experiments Business Agility TOOLSDESKS FRAM EW ORKSSYSTEM S CULTURE
  27. 27. Business Agility Workshop Replace Planning w/Experiments Business Agility Hunch Development Experiment Platform No More Business Cases FRAM EW ORKS TOOLSDESKS SYSTEM S CULTURE
  28. 28. Business Agility Workshop What to Measure Analytics Experiment Support How to do an Experiment Business Agility TOOLSDESKS FRAM EW ORKSSYSTEM S CULTURE What You Will Need 3
  29. 29. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  30. 30. Business Agility Workshop Values Management vs Leadership Employees 1st, Customers 2nd Purpose Mission Alignment vs Autonomy Fluid Leadership Business Agility FRAM EW O RKSSYSTEM S CULTURE TOOLSDESKS Principles Fluid Democracy
  31. 31. Business Agility Workshop Turn Followers into Leaders Adoption: 20/60/20 Fluid Leadership Business Agility TOOLSDESKS FRAM EW ORKSSYSTEM S CULTURE
  32. 32. Business Agility Workshop Fluid Leadership Business Agility FRAM EW ORKS TOOLSDESKS SYSTEM S CULTURE Guilds Embracing Diversity
  33. 33. Business Agility Workshop Fluid Leadership Business Agility FRAM EW ORKS TOOLSDESKS SYSTEM S CULTURE Guilds Embracing Diversity
  34. 34. Business Agility Workshop Fluid Leadership Business Agility FRAM EW ORKS TOOLSDESKS SYSTEM S CULTURE Guilds Embracing Diversity
  35. 35. Business Agility Workshop Early Detection Early Response TOOLSDESKS FRAM EW ORKSSYSTEM S CULTURE Business Agility Fluid Leadership What You Will Need 4
  36. 36. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  37. 37. Business Agility Workshop Business Agility Lean vs Agile Business Agility FRAM EW O RKSSYSTEM S CULTURE TOOLSDESKS Lean vs Agile Equilibrium Continuous Improvement Scrum Continuous Delivery Kanban Balancing Lean and Agile Scaling Agile Out
  38. 38. Business Agility Workshop Live it Own it The Minister of Culture Business Agility Lean vs Agile Business Agility FRAM EW ORKSSYSTEM S CULTURE TOOLSDESKS
  39. 39. Business Agility Workshop Integrating Customers Retrospectives/Learning Business Agility Lean vs Agile Business Agility FRAM EW ORKSSYSTEM S CULTURE TOOLSDESKS Meetings
  40. 40. Business Agility Workshop Software Sticky Notes and Tape Business Agility Lean vs Agile Business Agility FRAM EW ORKSSYSTEM S CULTURE TO O LSDESKS
  41. 41. Business Agility Workshop Scrum Maintenance and improvement Kanban Maintenance and improvement Lean Team Business Agility Lean vs Agile Business Agility FRAM EW ORKSSYSTEM S CULTURE TOOLSDESKS 5
  42. 42. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  43. 43. Business Agility Workshop The Google Management Survey Business Agility TOOLSDESKS FRAM EW O RKSSYSTEM S CULTURE Evidence-Based Management Manager Reviews Working in Pairs Values vs Rules Meetings Fundamental Attribution Error Team vs Family Group Dynamics
  44. 44. Business Agility Workshop Challenging the Status Quo Families vs Teams Business Agility TOOLSDESKS FRAM EW ORKSSYSTEM S CULTURE Evidence-Based Management Openness Egos and Assholes
  45. 45. Business Agility Workshop Systematize Everything Replace Memory with Recording Banish Interruptions Multitasking Skill Building Nudging Pair Training, Pair Master Business Agility FRAM EW ORKS TOOLSDESKS SYSTEM S CULTURE Evidence-Based Management 70/20/10 Rule Fail Forward
  46. 46. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  47. 47. Business Agility Workshop Workforce Democracy Exposure vs Risk Scaling Agile Up Agile Portfolios Business Value Business Agility TOOLSDESKS FRAM EW O RKSSYSTEM S CULTURE
  48. 48. Business Agility Workshop Continuous Planning Diversification Agile Portfolios Business Agility TOOLSDESKS FRAM EW ORKSSYSTEM S CULTURE
  49. 49. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  50. 50. Business Agility Workshop Business Agility SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Under construction Beyond Budgeting
  51. 51. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  52. 52. Business Agility Workshop Business Agility SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Under construction Agile Marketing and Branding
  53. 53. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain and Ethereum
  54. 54. Business Agility Workshop Blockchain and Ethereum By David Siegel
  55. 55. Blockchain and Ethereum Introduction What is Ethereum? What is the blockchain? What is Ether? What is Bitcoin? Cryptolaw What are the applications? What are the challenges? What are the threats? What are smart contracts? What are distributed apps? What are the opportunities?
  56. 56. Business Agility Workshop Business Agility The Agile Worldview Fluid Leadership Organizational Design Attract and Retain Good People Make Better Decisions Replace Planning with Experiments Evidence-Based Management Agile Portfolios Lean vs Agile Beyond Budgeting Agile Marketing and Branding SYSTEM STOOLSDESKS FRAM EW ORKS CULTURE Blockchain
  57. 57. Business Agility Workshop Business Agility Summary PRINCIPLES
  58. 58. Business Agility Workshop It’s here to stay. Learn to profit from it, not just survive it. Oblique methods and tacit knowledge often outperform“hard” metrics and research-driven insights. UNCERTAINTY
  59. 59. Business Agility Workshop AN UNCERTAIN QUANTITY IS A SHAPE, NOT A NUMBER
  60. 60. Business Agility Workshop The error bars are often more important than the number, yet we rarely see them. OVERPRECISION Most numbers have error bars … [ ]
  61. 61. Business Agility Workshop RIGOROUS NONSENSE IS EVERYWHERE Many numbers are meaningless, even if they were measured very carefully.
  62. 62. Business Agility Workshop EXPOSURE IS MORE IMPORTANT THAN RISK Dial up the risk while decreasing exposure
  63. 63. Business Agility Workshop Try many small experiments that could have a big impact if successful. Build an experiment-based culture and strive to be less wrong, rather than more right. CONVEXITY
  64. 64. Business Agility Workshop MAKE IT SAFE TO FAIL Eliminate the social norms that shun failure. Reward it.
  65. 65. Business Agility Workshop CRITICAL THINKING SLOW DOWN. Biases are everywhere. Your analytics people aren’t likely to be as good as they think they are.
  66. 66. Business Agility Workshop READY AIM FIRE FIRE AIM FIRE AIM...
  67. 67. Business Agility Workshop EMPIRICISM Do randomly-controlled experiments. Ask for the metastudy or the data. Look for context. Listen to other views. Don’t be fooled by randomness.
  68. 68. Business Agility Workshop CHALLENGE PEOPLE MENTALLY & PHYSICALLY DEVELOP SKILLS Build the muscles that make people and teams agile.
  69. 69. Business Agility Workshop BUILD SYSTEMS THAT IMPROVE THE ODDS OF SUCCESS It’s never perfect. Keep working on it.
  70. 70. Business Agility Workshop RADICAL TRANSPARENCY Transparency + flatness = democracy
  71. 71. Business Agility Workshop KANBAN Kanban replaces management. It’s a flexible, demand-driven system that tells everyone what to do.
  72. 72. Business Agility Workshop WORK IN PAIRS Working in pairs is one of the most powerful ways we have to create a culture of collaboration and effectiveness.
  73. 73. Business Agility Workshop JOY When people have a say in what to expect and are allowed to do their best, they create a great place to work.
  74. 74. Business Agility Workshop PURPOSE OVER PROFIT Profit is not a goal, it’s a byproduct.
  75. 75. Business Agility Workshop 1. Delight customers 3. Make it sustainable 2. Create a great place to work (Even if it isn’t always profitable)
  76. 76. Business Agility Workshop Build a pull culture Work in pairs Include uncertainty Focus on what works Keep score Mindfulness Simplification Short iterations Experiments Analytics Execution Measurement Evidence Decisions Portfolio Internal Products Services
  77. 77. Business Agility Workshop Worldview - Bayesian forecasting Decisions - process & support Experiments - planning, analytics Early Detection, Early Response
 - Action team for black-swan events Lean & Agile - process & coaching The Five Support Desks
  78. 78. Business Agility Workshop The Starter Package Kanban Pairing Employees First, Customers Second Portfolio Review
  79. 79. Business Agility Workshop Mental Models Aw areness Disbelief/Denial Curiosity Skillbuilding and practicaluseM astery Subjective Empirical Scientific method Bayesian reasoning Evidence Neutrality Statistical literacy Experience Stories Memory Education Values Opinions Beliefs The business-agility journey
  80. 80. Business Agility Workshop Business Agility

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