LISA CHRISTENSEN (312) 523-1488 Mobile firstname.lastname@example.org Highly technical Telecommunications Sales Executive with over 15 years of experience in the data and telecommunications industry. Continually successful in driving market share, revenue growth, and profitability in tight competitive business markets Expertise in consultative/solution based selling and market based management. ● Experience in selling complex solutions to include: VOIP / IP / MPLS, Data, and voice network services as well as hardware and software solutions. ● Strong communication skills and proficiency in managing the sales lifecycle; prospecting, cold calling and selling to close ● Adept at developing unique, out of the box strategies to gain additional growth, revenue, and market share. ● Over 20 years utilizing excellent communication and interpersonal techniques to build strong relationships with management, C-level executives, and business partners. ● Consistently utilize exceptional business acumen and strategic negotiation skills to achieve a high closing rate. ● Self-motivated, pro-active results-oriented professional with an ability to work with minimum direction AVERAGE ANNUAL QUOTA ATTAINMENT $1,500,000.00CORE COMPETENCIES Revenue Acquisition/Territory Growth Account Management/Client Relations Forecast/Funnel Accuracy (Salesforce) Solutions-Based Sales Strategy Proposal Development Strategic Account Planning Negotiations Business Case Development Process Improvement Budget Planning & Cost Control Project Leadership Market Analysis / ROI MS Office Suite Visio PRODUCT FOCUS VOIP / IP / MPLS Cisco Unified Communications Manager Cisco Contact Center Cisco Unified Border Element (Mobile Integration) ROLM/Siemens PBX (8000/9000/9751) ROLM/Siemens Automatic Call Distribution ROLM/Siemens Call Processing / Auto Attendant Call Detail Recording (CDR) Erlang B/C Traffic Analysis Juniper / Ciena / Cisco Frame Relay/ ATM Digital Trunking (ISDN/PRI) SONET / Private Line Infrastructure (DS1/DS3/Optical) Internet Access Metro-Ethernet Solutions Web Hosting / Hosted Solutions
3G/4G Mobility ApplicationsPROFESSIONAL EXPERIENCESprint Nextel 2009 – PresentBusiness Development ManagerMajor Accomplishments: ● Attainment of revenue and margin objectives ● Revenue acquisition through sales to new and existing customers ● Direct and indirect sales cycle channel management ● Instrumental in educating, selling, and implementing new 4G/WiMax technology solutions to Chicago area. This included mobile integrated IP solutions on the enterprise level.
LISA CHRISTENSEN page twoQwest Communications 2007 – 2009Major Account ManagerMajor accomplishments:Increased company’s revenue growth by securing new customers, new partners and by delivering new projects.Consistently ranked as a top performer on regional team. ● Mentored others in methodology and presentation of new product sales and maintenance contracts. ● Responsible for the development of new business opportunities within an assigned region using direct and indirect channel resources. ● Enterprise-class strategic sales experience selling to C-Level professionals ● $1.5 million average attained quota ● Managed long-sales cycle in solutions-based sales environment ● Built credibility, established rapport, and maintained communication at multiple levels with clients and internal department personnel. ● Managed cost, schedule, and performance of project components, while working to ensure the ultimate success and acceptance of the project. ● Created and presented periodic territory reports on current opportunities and client issues.AT&T 1998 – 2006Technical Sales Engineer/ Local Network Account Executive /Technical ConsultantMajor Accomplishments:Key contributor in developing process and procedures to successfully merge multiple organizations, while realizingcorporate revenue objectives. Consistent member of corporate 100% Club. ● Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. ● Developed and executed turn-key custom client service solutions. ● Developed Statements of Work and contracts to secure new and follow-on work. ● Developed business case to justify project financial and technical parameters. ● Direct the coordination of all implementation tasks including third party vendors, as well as provide consultation on product implementation.Nextlink (XO Communications) 1997 – 1998Sales EngineerMajor Accomplishments:Delivered sales revenue which enabled the organization to exceed startup revenue objectives. A charter member of theengineering team within Illinois. ● Monitored project and advised staff of issues due to resource availability. ● Developed project plans and assumed responsibility for project profit and loss. ● Position clients for additional products and services. ● Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and organizational objectives.American Telecom 1992 – 1997Account Manager/Customer Service Advisor/System DesignerMajor Accomplishments:Substantial contributor in market-share acquisition within the refurb/reseller hardware arena. ● Managed transition of client from solutions implementation to client support. ● Specialized in management consultancy for project implementation. ● Gathered data and analyzed business operations of small to large sized companies; developed strategy and vision of products for corporate solutions. ● Coach, mentor and lead personnel within a technical sales team environment.LISA CHRISTENSEN page three
Siemens Communications (ROLM) 1984 - 1992Sales Engineer / System DesignerMajor Accomplishments:Regional Call Center specialist. Also received commendation for implementing corporate-wide traffic statistic, revenuegenerating report product. ● Conduct customer evaluation sessions to identify and provide solution expertise at the customer site. ● Generate project plans and assumed project responsibility for successful product implementation. ● Produced project status reports and resolved day-to-day issues with emphasis on customer satisfaction. ● Performed software customization for new and installed base customers. ● Developed and presented end user and administrator training to customer base.EDUCATIONAttended: Purdue UniversityCERTIFICATIONS ● Situational Negotiation – Bay Group International ● Strategic Account Management Skills – ProAct Business Development, Inc. ● Digital Technology – Telcordia ● Wide Area Networking – Global Knowledge Network ● Professional Selling Skills - Achieve Global, Inc ● CCNA/CCDA – Intense School Training, Inc. ● AT&T IP / Data Networking Certified ● SONET Architecture & Rings – Telcordia ● Siemens/ROLM PBX – 8000/9000/9751 (Contact Center / ACD/Voicemail/Auto-Attendant)